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I Need Help

24-hour domestic violence/sexual assault hotline
413.733.7100 (TTY/V)
800.796.8711 (TTY/V)
Llamanos Spanish-language sexual assault hotline

In 2009, 14 women in Massachusetts were killed in an intimate relationship. In one 24-hour period in 2009, 2,018 victims were served by domestic violence programs in the state. The numbers don’t lie: domestic violence is a deadly problem that’s not going away. That’s why we’re here for you, 24 hours a day, every day, with our domestic violence hotline numbers. So you can get the help you and your children need, when you need it most, to move from being victims to survivors.

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I Can Help


However you contribute, your support benefits individual women and helps the YWCA serve our community.

The YWCA of Western Massachusetts makes it easy for you to make a donation, volunteer, host an intern through your business, or advocate on issues of gender and racial inequality.

About Our Agency

Your YWCA is leading the changes that improve women’s lives

Think you know the YWCA?

We might surprise you with our range of services and inspire you with the depth of our commitment to eliminating racism and empowering women.
We’ve helped meet the needs of Western Massachusetts for over 140 years. Today, we’re leading the change in the way our community responds to domestic violence and in the resources available to victims of discrimination. And more than ever, we’re changing women’s lives by helping them reach their fullest potential.

We invite you to know us better. Get involved.

domestic violence/
sexual assault hotline
(413) 733 - 7100 (TTY/V)
(800) 796 - 8711 (TTY/V)
(800) 223 - 5001
domestic violence/
sexual assault hotline

Shelter Services

Domestic Violence Shelter Service
Hotline: 800-796-8711 (TTV), 413-733-7100 (TTV)

  • 58 Bed emergency shelter for victims of domestic violence and their children
  • 24 hour hotline for victims of domestic violence

New Beginnings

  • Residential substance abuse and mental health program for victims of domestic violence and their children

Young Parent Services (YPS) and Entrada Services

The YPS and Entrada programs have certified Parents as Teachers staff who offer specialized home visiting services that promote healthy parent child relationships. The programs support a parent's role in promoting school readiness and healthy development of children. Staff assists families in supporting learning experiences that are relevant and customized for the individual needs of each family. Those learning experiences are offered in four components- personal home visits, resource networks, group connections and screening.

Additionally, staff will work with parents on establishing independent living skills, self sufficiency and identifying social supports. The YPS program serves all of Western Massachusetts and can work with parents up to the age of 25. The Entrada program serves the Holyoke and Springfield areas and can serve any age parent.

To find out more information or make a referral please call 413-732- 3121 ext. 147

Teen Parenting Program (TPP)

The YWCA of Western Massachusetts Teen Parent Programs (TPP) are voluntary programs for young women ages 13-20 who are pregnant or parenting. The TPP programs empower its residents to grow personally, pursue an education, and develop parenting and life skills. The programs can keep residents for up to two years and address the many obstacles that prevent them from successfully living in their communities with their families, or in a home setting, by focusing on the residents developing the necessary skills to function effectively. 

The TPP programs are a closed referral process by which either DCF or DTA can make. If you would like more information on how to get a referral please call 413-732- 3121 ext. 147.

Supportive Housing Project

  • 20 apartments for survivors of domestic violence, sexual assault, stalking and/or dating violence



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