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domestic violence/sexual assault hotline

(413) 733-7100 (TTY/V)
(800) 796-8711 (TTY/V)

Llamanos / Spanish-language

(800) 223-5001


Diana Guzman


Celebrating a successful YWCA Golf Tournament!

May 31, 2024 in Uncategorized

Mental Health Awareness Month

By Elizabeth G. Dineen, JD - CEO, YWCA of Western Massachusetts In 1949, May was designated as Mental Health Awareness Month to increase awareness of the importance of mental health…
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May 17, 2024 in Employee Spotlight


EMPLOYEE SPOTLIGHT: Diana Guzman, PHR Nominated by Elizabeth G. Dineen, JD, CEO of the YWCA "If you do not change direction, you may end up where you are heading." —…
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May 6, 2024 in Uncategorized

Today, May 6, is Holocaust Remembrance Day.

By Elizabeth G. Dineen, JD - CEO, YWCA of Western Massachusetts From 1933 to 1945, six million Jews—men, women and children—were systematically and viciously murdered by the Nazi regime as…
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Our Impact

The 24/7 hotline fielded 6,516 calls. Of these, 84 were coded as medical advocacy calls (meaning an advocate was dispatched to an area hospital), 1,997 calls were coded as Domestic Violence, 401 as sexual assault, 700 as homelessness, and 30 as human trafficking.

11,895+ clients served annually in YWCA programs offered locally

Community-Based Domestic Violence Services clients served in 2022
CBDV Program
SAFEPLAN clients served in 2022
Supportive Housing Program clients served in 2022
About SHP
Children Who Witness Violence clients served in 2022
About CWWV

Who We Are

The fifth largest YWCA in the country

Founded in 1868, the YWCA of Western Massachusetts has served our region for more than 150 years, guided by its founding principle to provide shelter, support services, and tools for self-sufficiency for women and girls in our community. Today, the YWCA of Western Massachusetts is one of the largest of the 300 local YW Associations in the United States, providing support to nearly 2,000 individuals annually. The YW exists to fulfill its mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. 

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