24-HOUR
domestic violence/sexual assault hotline
(413) 733-7100 (TTY/V)
(800) 796-8711 (TTY/V)
(800) 223-5001
Employee Spotlight
Our Impact
The 24/7 hotline fielded 6,516 calls. Of these, 84 were coded as medical advocacy calls (meaning an advocate was dispatched to an area hospital), 1,997 calls were coded as Domestic Violence, 401 as sexual assault, 700 as homelessness, and 30 as human trafficking.
11,895+ clients served annually in YWCA programs offered locally
Who We Are
The fifth largest YWCA in the country
Founded in 1868, the YWCA of Western Massachusetts has served our region for more than 150 years, guided by its founding principle to provide shelter, support services, and tools for self-sufficiency for women and girls in our community. Today, the YWCA of Western Massachusetts is one of the largest of the 300 local YW Associations in the United States, providing support to nearly 2,000 individuals annually. The YW exists to fulfill its mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.