Skip to main content

24-HOUR
domestic violence/sexual assault hotline

(413) 733-7100 (TTY/V)
(800) 796-8711 (TTY/V)

Llamanos / Spanish-language

(800) 223-5001

 

Stephanie Serrano-Salva

EMPLOYEE SPOTLIGHT

 
 
1
1
April 18, 2025 in Uncategorized

Employee
Spotlight

EMPLOYEE SPOTLIGHT: Stephanie Serrano-Salva Nominated by Sara Landaverde, Director of Survivor Advocacy & Outreach Programs for Domestic Violence, Sexual Assault, Stalking, & Homelessness "Leadership and learning are indispensable to each…
Read More
March 21, 2025 in Employee Spotlight, Latest News

Employee Spotlight

EMPLOYEE SPOTLIGHT: Ilianys Robles Nominated by Luis Santiago, Director of Adult Residential Programs “A genuinely happy person is one who has rendered others happy.” - Daisaku Ikeda Ilianys Robles radiates…
Read More
March 13, 2025 in Latest News

3.3 Miles for Change

Dear Reader, I’m reaching out to you today in hopes of an act of kindness. My name is Sophie Pariseau, and with the help of family and friends, I am…
Read More

Our Impact

The 24/7 hotline fielded 6,516 calls. Of these, 84 were coded as medical advocacy calls (meaning an advocate was dispatched to an area hospital), 1,997 calls were coded as Domestic Violence, 401 as sexual assault, 700 as homelessness, and 30 as human trafficking.

11,895+ clients served annually in YWCA programs offered locally

329
Community-Based Domestic Violence Services clients served in 2022
CBDV Program
407
SAFEPLAN clients served in 2022
About SAFEPLAN
59
Supportive Housing Program clients served in 2022
About SHP
180
Children Who Witness Violence clients served in 2022
About CWWV

Who We Are

The fifth largest YWCA in the country

Founded in 1868, the YWCA of Western Massachusetts has served our region for more than 150 years, guided by its founding principle to provide shelter, support services, and tools for self-sufficiency for women and girls in our community. Today, the YWCA of Western Massachusetts is one of the largest of the 300 local YW Associations in the United States, providing support to nearly 2,000 individuals annually. The YW exists to fulfill its mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. 

Read More