24-HOUR
domestic violence/sexual assault hotline
(413) 733-7100 (TTY/V)
(800) 796-8711 (TTY/V)
Llamanos / Spanish-language
(800) 223-5001
Employee
Spotlight
EMPLOYEE SPOTLIGHT: Colleen Kinne Nominated by Stephanie Serrano-Salva, Direct Care Supervisor “True compassion means not only feeling another's pain but also being moved to help relieve it.” - Daniel Goleman…
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Our Impact
The 24/7 hotline fielded 6,516 calls. Of these, 84 were coded as medical advocacy calls (meaning an advocate was dispatched to an area hospital), 1,997 calls were coded as Domestic Violence, 401 as sexual assault, 700 as homelessness, and 30 as human trafficking.
11,895+ clients served annually in YWCA programs offered locally
329
Community-Based Domestic Violence Services clients served in 2022
407
SAFEPLAN clients served in 2022
59
Supportive Housing Program clients served in 2022
180
Children Who Witness Violence clients served in 2022
Who We Are
The fifth largest YWCA in the country
Founded in 1868, the YWCA of Western Massachusetts has served our region for more than 150 years, guided by its founding principle to provide shelter, support services, and tools for self-sufficiency for women and girls in our community. Today, the YWCA of Western Massachusetts is one of the largest of the 300 local YW Associations in the United States, providing support to nearly 2,000 individuals annually. The YW exists to fulfill its mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.
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