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1660_Relief Direct Service Advocate_DVSS_$19

By May 31, 2023July 27th, 2023Employment

Schedule: Per Diem (Minimum of 3 Shifts per Month)

Expectations of all Employees
In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities
• Answer hotline as needed.
• Conduct shelter screenings and intakes as needed.
• Provide crisis intervention as needed.
• Help residents become acquainted with shelter and other residents upon arrival.
• Provide counseling to resident upon arrival and as needed throughout their stay.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, shoveling, mopping).
• Ensure residents are following shelter schedule, including wake up times as applicable.
• Enforce shelter rules and guidelines.
• Assist with children’s groups as needed.
• Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
• Ensure completion of chores as applicable.
• Complete all required paperwork.
• Maintain client records.
• Ensure parents / guardians supervise children, including at bedtime as applicable.
• Prepare rooms for residents including washing, drying and putting away linen.
• Attend monthly staff meetings.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
• Perform other related duties as needed.

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Valid driver’s license, reliable transportation and telephone; and
• Ability to lift up to 40 lbs.

All employment at the YWCA begins with a 120-day introductory period.



Current Employees Apply Here