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I Need Help

24-hour domestic violence/sexual assault hotline
413.733.7100 (TTY/V)
800.796.8711 (TTY/V)
Llamanos Spanish-language sexual assault hotline
800.223.5001

In 2009, 14 women in Massachusetts were killed in an intimate relationship. In one 24-hour period in 2009, 2,018 victims were served by domestic violence programs in the state. The numbers don’t lie: domestic violence is a deadly problem that’s not going away. That’s why we’re here for you, 24 hours a day, every day, with our domestic violence hotline numbers. So you can get the help you and your children need, when you need it most, to move from being victims to survivors.

Learn more...

I Can Help

EACH ACT OF SUPPORT HONORS THE VALUE OF WOMEN'S LIVES

However you contribute, your support benefits individual women and helps the YWCA serve our community.

The YWCA of Western Massachusetts makes it easy for you to make a donation, volunteer, host an intern through your business, or advocate on issues of gender and racial inequality.

About Our Agency

Your YWCA is leading the changes that improve women’s lives

Think you know the YWCA?

We might surprise you with our range of services and inspire you with the depth of our commitment to eliminating racism and empowering women.
We’ve helped meet the needs of Western Massachusetts for over 140 years. Today, we’re leading the change in the way our community responds to domestic violence and in the resources available to victims of discrimination. And more than ever, we’re changing women’s lives by helping them reach their fullest potential.

We invite you to know us better. Get involved.

24 HOUR
domestic violence/
sexual assault hotline
(413) 733 - 7100 (TTY/V)
(800) 796 - 8711 (TTY/V)
Llamanos
Spanish-language
(800) 223 - 5001
24 HOUR
domestic violence/
sexual assault hotline
Llamanos
Spanish-language

Privacy Policy

Website Privacy Policy

Welcome to the ywworks.org website. Your privacy is one of our top priorities. The following policy applies to the use of the ywworks.org and all other all other web site domains owned and maintained by the YWCA of Western Massachusetts, Inc. It is modeled after the web privacy standards governing the Mass.Gov portal of the Commonwealth of Massachusetts. As you navigate the Portal, you will see links that will take you to websites external to the YWCA website. We strongly suggest that you read the privacy policies for each external website that you visit through a link appearing at this site.

A Privacy Partnership

Your privacy with respect to the use of the ywworks.org website forms a partnership between the YWCA and you, the user. At this website, we attempt to protect your privacy to the maximum extent possible. This policy informs you of the information that we collect from you at this site, what we do with it, to whom it may be disseminated, and how you can access it. Based on this information, you can make an informed decision about your use of this site. You can maximize the benefits of your privacy partnership with the YWCA by making informed decisions about whether to share personally identifiable information with us through this site.

Personally Identifiable Information

We use the term "personally identifiable information" to mean any information that could reasonably be used to identify you, including your name, address, telephone number, e-mail address, Social Security number, birth date, bank account information, credit card information, or any combination of information that could be used to identify you.

Information Voluntarily Provided by You

This site collects voluntary information from you through web forms, surveys and e-mails.

Forms and E-mail

This site collects voluntary information from you through forms posted at this website and through any e-mail messages you choose to send to ywworks.org. Forms may collect personally identifiable information you voluntarily submit, such as name, e-mail address or phone number, so that we may contact you for follow up to your question, concern or recommendation. Any e-mail messages sent by you to this site will contain personally identifiable information such as your e-mail address and any other information you choose to give us to help us answer your inquiry.

Information Automatically Collected and Stored by this Site 

This website does not use permanent or session "cookies".

This site does collect and store your "Internet Protocol ("IP") address," (which does not identify you as an individual) indefinitely, as well as information about the date and time of your visit, whether a file you have requested exists, and how many "bytes" of information were transmitted to you over the Web from this site. We use your IP address to assess the frequency of visits to this site and the popularity of its various pages and functions. We will not attempt to match any personally identifiable information that you provide to us with your IP address, unless there are reasonable grounds to believe that doing so would provide information that is relevant and material to a criminal investigation.

Dissemination of Your Personally Identifiable Information

We do not sell any personally identifiable information collected through this website or submitted to the YWCA in conjunction with using functions on the website, and there is no direct or online public access to the information.  

The information that you voluntarily submit will be disclosed only to YWCA employees or those under contract with the YWCA with a "need to know" for purposes of fulfilling their job responsibilities. The information will be used for such purposes as answering your questions, responding to any requests for assistance, generating summary statistics about usage, auditing applications and detecting fraud, aiding in the planning, design and development of the ywworks.org web site, and fulfilling the YWCA’s legal obligations.

We will collect and aggregate the information you provide through surveys for purposes of market research to improve this web site by making it more responsive to customer needs. Where appropriate, we may provide the information submitted by you through an e-mail to the person or company that is the subject of your inquiry, or to a government agency responsible for the matters referred to in your communication.

Your Access and Opportunity to Correct

The "Fair Information Practices Act" provides you certain rights to get information about you that is in our records. To learn more about the circumstances under which you can get and correct this information, please navigate to https://malegislature.gov/Laws/GeneralLaws/PartI/TitleX/Chapter66A.

Security

Because e-mail sent to the YWCA is not encrypted, you should not send messages containing information that you consider highly sensitive to this website. We use standard security measures to ensure that information provided by you, including your personally identifiable information, is not lost, misused, altered, or unintentionally destroyed. We also use software to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Except for authorized law enforcement investigations, no attempts are made to identify individual users or their usage habits.

Policy changes

We will post substantive changes to this policy at least 30 days before they take effect. Any information we collect under the current privacy policy will remain subject to the terms of this policy. After any changes take effect, all new information we collect, if any, will be subject to the new policy.

Contact Information

For questions about your privacy while using this website, please contact Emily Barber at ebarber@ywworks.org.  

Definitions

Cookies are files that a website can place on your computer. A cookie file contains unique information that a website can use to track such things as your password, lists of Web pages you have visited, and the date when you last looked at a specific Web page, or to identify your session at a particular website. A cookie file allows the website to recognize you as you click through pages on the site and when you later revisit the site. A website can use cookies to "remember" your preferences, and to record your browsing behavior on the Web. Although you can prevent websites from placing cookies on your computer by using your browser's preference menu, disabling cookies may affect your ability to view or interact with some websites.

An "Internet Protocol Address" or "IP Address" is a series of numbers that identifies each computer and machine connected to the Internet. An IP address enables a server on a computer network to send you the file that you have requested on the Internet. The IP address disclosed to us may identify the computer from which you are accessing the Internet, or a server owned by your Internet Service Provider. Because it is machine-specific, rather than person-specific, an IP address is not, in and of itself, personally identifiable information. 

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