JavaScript Disabled. For a better experience on this website please enable JavaScript in your browser.

I Need Help

24-hour domestic violence/sexual assault hotline
413.733.7100 (TTY/V)
800.796.8711 (TTY/V)
Llamanos Spanish-language sexual assault hotline

In 2009, 14 women in Massachusetts were killed in an intimate relationship. In one 24-hour period in 2009, 2,018 victims were served by domestic violence programs in the state. The numbers don’t lie: domestic violence is a deadly problem that’s not going away. That’s why we’re here for you, 24 hours a day, every day, with our domestic violence hotline numbers. So you can get the help you and your children need, when you need it most, to move from being victims to survivors.

Learn more...

I Can Help


However you contribute, your support benefits individual women and helps the YWCA serve our community.

The YWCA of Western Massachusetts makes it easy for you to make a donation, volunteer, host an intern through your business, or advocate on issues of gender and racial inequality.

About Our Agency

Your YWCA is leading the changes that improve women’s lives

Think you know the YWCA?

We might surprise you with our range of services and inspire you with the depth of our commitment to eliminating racism and empowering women.
We’ve helped meet the needs of Western Massachusetts for over 140 years. Today, we’re leading the change in the way our community responds to domestic violence and in the resources available to victims of discrimination. And more than ever, we’re changing women’s lives by helping them reach their fullest potential.

We invite you to know us better. Get involved.

domestic violence/
sexual assault hotline
(413) 733 - 7100 (TTY/V)
(800) 796 - 8711 (TTY/V)
(800) 223 - 5001
domestic violence/
sexual assault hotline

Program Directors


Amber Connors, M.Ed., Director of Grants & Compliance

Human Resources

Diana Guzman, MBA, PHR, Director of Human Resources 


Dalila Cardona, LCSW, Clinical Supervisor

Community support programs - Hotline, Domestic Violence, Sexual Assault, Stalking, & Human Trafficking

Amber Estelle, MSW, LCSW, Director of Survivor Advocacy & Outreach programs for Domestic Violence, Sexual Assault, Stalking, and Human Trafficking

  • Luis Santiago, Supervisor, Domestic Violence Sexual Assault Services
  • Glendy Baez, Supervisor, Hotline

Youth, HIV, and Court Support Programs

Yhidda Ocasio, M.A., Director of Youth, HIV, and Court Support Programs

  • Chelsea Isom, HIV Project Coordinator, HIV Prevention & Intervention
  • Lousleily Vega, Supervisor, Supervised Visitation Program
  • Danielle Petrangelo, Supervisor, SAFEPLAN Program
  • Children Who Witness Violence Team
    • Maria Ortiz, M.A.
    • Sara Landaverde, MSW, LSW
    • Ada Diaz-Garcia, MSW, LSW

Residential Programs

Asia Bradford, Director of Adult Residential Programs

  • Glendalia Vargas, Assistant Director, Domestic Violence Shelter Services

Lisandra Maysonet, Director of Teen Residential Programs & Springfield Teen Parent Program

  • Darryll Roberts, Program Director, Holyoke Teen Parent Program
  • Brianna Nickerson, Supervisor, Holyoke Teen Parent Program

Homelessness services & WORKFORCE DEVELOPMENT

Sharifa Forbes, Director of Both Programs


Brandon Stack, Director of Facilities 

Welcome! Please sign in:

Can't access your account?

Site Search