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Diana Guzman

1696 Property Manager

By Employment

Schedule:                           Full-Time, Monday to Friday, with flexibility to respond to programmatic needs

FLSA Status:                      Exempt

Salary: Commensurate with abilities, knowledge, and skills

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Reflect on and interrupt assumptions as well as personal and systemic biases when interacting or communicating with colleagues, clients, and external partners.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Property Manager ensures the daily property management functions, including all leasing operations, of a 20-unit, 24-month transitional living facility for survivors of intimate partner violence, sexual assault, stalking, and/or human trafficking. In coordination with program leadership, the Property Manager identifies and resolves property and/or rental agreement violations. In coordination with the Finance team, the Property Manager contributes to the development of the program budget and prepares regular financial records and grantor / stakeholder reports.

Essential Responsibilities

  • Ensure the daily property management functions, including all leasing operations, of a 20-unit, 24-month transitional living facility for survivors of intimate partner violence, sexual assault, stalking, and/or human trafficking;
  • Maintain certification as a Housing Credit Certified Professional (HCCP) through the Low-Income Tax Credit Program (LIHTCP).
  • Work with the Finance team to ensure the timely documentation of income and rental payments as well as property expenses including taxes, insurance premiums, and maintenance costs;
  • Coordinate efforts with program leadership and Facilities to ensure the timely identification, inspection, and correction of unit features;
  • Contribute to the timely identification and resolution of property and/or rental agreement violations;
  • Collaborate with Wayfinders and other community partners to facilitate prospective tenants’ entry to transitional housing as well as existing tenants’ transitions to permanent housing;
  • Deconstruct existing client files for the purpose of separating lease agreements and other property management documents from case management records;
  • Maintain complete, accurate, and timely tenant documentation as well as expense and income records;
  • Prepare regular reports for various stakeholders regarding tenant outcomes, incidents, expenses, occupancy, and expiring leases among other considerations;
  • Model best practices regarding the use and disposal of personally protective equipment;
  • Attend supervision, staff, and other meetings; and
  • Perform other duties as requested.

Qualifications 

  • Associate’s degree plus demonstrated knowledge of rental / leasing agreements, property and anti-discrimination laws, and the MA Rental Voucher Program;;
  • Active HCCP certification;
  • Ability to ensure operational compliance with all housing programs funders;
  • Proficiency with property management systems / platforms;
  • Bilingual (Spanish / English) language proficiency preferred;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency in an active union environment;
  • Excellent written and organizational skills including computer skills;
  • Must have knowledge of/contacts with community agencies;
  • Must be able to be covered by the agency’s insurance policy; and
  • Must be able to lift 40 lbs.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

APPLY HERE

 

Current Employees Apply Here

 

May 16, 2023
Love0

1693 Relief DSA Starting Rate:18

By Employment

FLSA Status: Non-Exempt

Starting Rate:  $18.00/hour

Schedule: Per Diem for All Shifts (Minimum of 3 Shifts per Month)

URL:  www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

· Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.

· Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).

· Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.

· Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.

· Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.

· To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.

· To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.

· Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.

· Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.

· Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.

· Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.

· Ensure thorough communication of staff from shift to shift.

· Assist with child care as needed to support service planning goal activities completion.

· To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.

· Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.

· Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).

· Attend scheduled staff meetings, supervision and trainings as required.

· Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.

· Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).

· Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).

· Perform other related duties as needed.

Qualifications 

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;

· Experience working in residential setting preferred;

  • Familiarity with issues of domestic violence;

· Experience with survivors of gender-based violence and exploitation;

· Experience addressing the impacts of decisions and actions on multiple communities;

· Understanding of both interpersonal and structural racism and bias;

· Ability to represent agency from a management perspective in an active union environment;

· Excellent written and organizational skills including computer skills;

· Must have knowledge of/contacts with community agencies;

· Must be able to be covered by the agency’s insurance policy; and

· Must be able to lift 40 lbs.

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

APPLY HERE Current Employees Apply Here
May 4, 2023
Love0

1653 Relief DSA Starting Rate:18

By Employment

FLSA Status: Non-Exempt

Starting Rate:  $18.00/hour

Schedule: Per Diem for All Shifts (Minimum of 3 Shifts per Month)

URL:  www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

· Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.

· Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).

· Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.

· Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.

· Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.

· To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.

· To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.

· Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.

· Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.

· Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.

· Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.

· Ensure thorough communication of staff from shift to shift.

· Assist with child care as needed to support service planning goal activities completion.

· To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.

· Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.

· Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).

· Attend scheduled staff meetings, supervision and trainings as required.

· Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.

· Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).

· Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).

· Perform other related duties as needed.

Qualifications 

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;

· Experience working in residential setting preferred;

  • Familiarity with issues of domestic violence;

· Experience with survivors of gender-based violence and exploitation;

· Experience addressing the impacts of decisions and actions on multiple communities;

· Understanding of both interpersonal and structural racism and bias;

· Ability to represent agency from a management perspective in an active union environment;

· Excellent written and organizational skills including computer skills;

· Must have knowledge of/contacts with community agencies;

· Must be able to be covered by the agency’s insurance policy; and

· Must be able to lift 40 lbs.

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

APPLY HERE Current Employees Apply Here
May 4, 2023
Love0

1683 DSA FT 3rd Shift Starting Rate: 17

By Employment

Residential Programs DVSS

Schedule:              Sunday-Thursday 11pm-7am (FT); 75 hours bi-weekly

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

 

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Conduct shelter screenings and intakes as needed;
  • Provide crisis intervention as needed;
  • Help residents become acquainted with shelter and other residents upon arrival;
  • Provide counseling to resident upon arrival and as needed throughout their stay;
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, shoveling, mopping);
  • Responsible for preparing and providing breakfast to residents;
  • Responsible for maintaining breakfast inventory;
  • Ensure residents are following shelter schedule, including wake up times as applicable;
  • Enforce shelter rules and guidelines;
  • Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area;
  • Ensure completion of chores as applicable;
  • Complete all required paperwork and maintain client records;
  • Attend monthly staff meetings;
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times;
  • Perform other related duties as needed.

 

Required Trainings:

  • Successful completion of all required trainings within introductory period;
  • Successful completion of required yearly trainings;
  • Attend staff meetings as required;
  • Obtain and maintain ServSafe Certification.

Qualifications

  • Associate’s degree plus 1 – 3 years of experience in human services;
  • Experience working in residential setting preferred;
  • Familiarity with issues of domestic violence;
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Excellent written and organizational skills including computer skills;
  • Must be able to be covered by the agency’s insurance policy; and
  • Must be able to lift 40 lbs.

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

 

APPLY HERE Current Employees Apply Here
May 2, 2023
Love0

1682 Administrative Assistant/Receptionist Starting Rate: 18

By Employment

 

Schedule:                 Relief (Minimum 3 shift per month)

FLSA Status:               Non-Exempt

Expectations of all Employees:

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

 

Position Purpose:

The Administrative Assistant/Receptionist serves as the first point of agency representation to prospective clients, guests, and other community stakeholders. This position serves as an additional source of administrative support to the Executive Director while working closely with Operations and Programs to support the day-to-day coordination of administrative tasks.

 

Essential Responsibilities:

  • Open and close the administrative offices of the YW’s Springfield campus.
  • Greet visitors and clients.
  • Transfer all incoming calls and faxes to the appropriate person/program.
  • Log, track, and report client interactions.
  • Ensure client access to program brochures and other agency communications as appropriate.
  • Perform clerical duties in support of the agency’s copying, collating, and meeting room scheduling and set-up needs.
  • Assist with the receipt, storage, and distribution of in-kind donations.
  • Prepare outgoing and distribute incoming mail.
  • Ensure adequate supplies for the front office, boardroom, and office equipment (e.g., copiers, postage meters).
  • Arrange for the annual postage meter inspection.
  • Maintain appearance of front desk and lobby.
  • Provide administrative support to the Executive Director.
  • Draft and/or update administrative standard operating procedures.
  • Provide project support to Operations & Programs as requested.
  • Perform other relevant duties as requested.

Qualifications:

  • Associate’s degree or equivalent work experience with a minimum of 2 years of professional experience;
  • Excellent interpersonal, communication, computer, and organizational skills;
  • Bilingual language proficiency required (Spanish and English);
  • Must be committed to the YWCA’s mission and be able to actively and responsibly support its vision when working with internal and external stakeholders;
  • Exhibit positive energy, sound judgment, ability to work independently and as part of a team, and be able to work effectively with program staff, leadership, and clients;
  • Must be detail-oriented with ability to develop and adhere to project plans, meet deadlines and achieve objectives;
  • Must have access to reliable transportation, have a safe driving record, and be able to travel throughout Hampden County; and
  • Ability to lift up to 40 pounds.

 

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

 

APPLY HERE

 

Current Employees Apply Here

 

April 28, 2023
Love0

1680 Domestic Violence Counselor Starting Rate:19

By Employment

Community Support Programs

Schedule:                           Full time, 37.5 hours/week Monday—Friday_9am-5pm

FLSA Status:                      Non-Exempt.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Domestic Violence Services Counselor provides emotional support, individual counseling, safety planning, court advocacy, options counseling, and support groups to survivors of domestic violence. The position also supports community outreach and education efforts.

Essential Responsibilities

  • Provide individual counseling to survivors of domestic violence in English and/or Spanish for 5-8 sessions with a focus on safety planning and options to satisfy survivor-identified immediate needs.
  • Conduct 2-3 community groups for survivors of domestic violence and survivors of domestic violence with co-occurring/compounding trauma- including a drop-in group and DCF-mandated group.
  • Initiate contact with outside providers and maintain a working relationship.
  • Make appropriate internal and external referrals and follow-up with clients.
  • Complete accurate and timely documentation of services including intakes, assessments, and safety plans using the agency’s Apricot system and manual filing system while adhering to confidentiality standards.
  • Maintain and continually update client records and program files.
  • Complete monthly data collection requirements.
  • Provide court accompaniment to participants as necessary.
  • Perform other duties as needed.

Training Requirements:

  • Successful completion of all required trainings within introductory period
  • Successful completion of required yearly trainings
  • Attend staff meetings as required

Qualifications

  • Associate’s degree or equivalent education with a minimum of 2 years of experience in a human service field.
  • Spanish language proficiency preferred.
  • Experience with survivors of domestic violence, sexual assault, teen dating violence and/or stalking.
  • Experience working in collaboration with multiple entities, such as nonprofit organizations, public schools or colleges.
  • Experience in public speaking with both youth and adults.
  • Experience working with a diverse population.
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Excellent verbal, written, and organizational skills, including strong computer skills.
  • Access to reliable transportation and valid driver’s license required.
  • Must be able to lift 40 pounds.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

 

APPLY HERE

 

Current Employees Apply Here

 

April 24, 2023
Love0

1679 Housing Specialist Starting Rate:22

By Employment

Residential Programs SHP

Schedule: Full time, 37.5 hours/week Tuesday-Saturday, 11am-7pm

FLSA Status: Non-Exempt

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

 

Position Purpose

The Support Specialist ensures the daily operations of the YWCA’s Supportive Housing Program, a 24- month residential program for survivors of domestic and sexual violence, dating violence, and/or stalking. The Support Specialist plans, provides, facilitates, and/or coordinates services to 20 residential families. Working directly with residents, the Support Specialist provides support, safety planning, crisis intervention, and options counseling.

 

Essential Responsibilities

  • Deliver ongoing case management, advocacy, support, and referrals for all residents; Develop respectful, supportive, trauma-informed relationships with residents while mentoring participants on a range of topics including, but not limited to, the following: tenant law, financial education, employment, housing, and self-care.
  • Utilize the All-State financial literacy curriculum.
  • Empower residents to create individualized goals, which support their ultimate transition to permanent housing;
  • Make referrals to project partners for needs ranging from child care, to vocational training, to substance abuse and mental health counseling;
  • Build relationships with organizations outside of partner agencies that can meet other needs of SHP residents in an ongoing basis;
  • Complete individualized re-housing plans within 2 weeks of program entry using various assessment tools;
  • In creating re-housing plans, make a referral to the YW’s Coordinated Entry program, which acts as the gateway to housing resources for DV survivors in Hampden County.
  • With client’s explicit consent, call together a multidisciplinary team of the Coordinated Entry staff and relevant project partners, pending the resident’s needs, to determine a cohesive approach to meet the holistic needs of each residents. The Support Specialist will convene these meetings and manage releases of information. The resident will be present at these multidisciplinary meetings;
  • Serve in an-on call capacity, in addition to the Director of Adult Residential Services, to respond to emergencies in the THP program, responding when needed to crises as needed;
  • Collaborate with DCF, community-based providers, and other organizational partners in support of a strengths-based approach to service planning;
  • Propose and implement approved program enhancements;
  • Enroll and exit tenants and their children in the YW’s client information management system within 24 hours of the precipitating event;
  • Regularly provide transportation to tenants;
  • Ensure children are enrolled in school and daycare programs;
  • Evaluate, document, and report resident and program outcomes;
  • Attend biweekly case review and supervision meetings;
  • Maintain thorough, accurate, and timely client records and files in the YWCA’s data management system;
  • Contribute, as requested, to program reports and funding applications;
  • Perform other duties as requested.

 

Qualifications

  • Associate’s degree, Bachelor’s degree preferred, with 3 years of experience in human services;
  • Spanish language proficiency required;
  • Understanding of Low Income Housing Tax Credit compliance;
  • Familiarity with property management systems / platforms;
  • Knowledge of landlord-side compliance rules with respect to the Massachusetts Rental Voucher Program;
  • Ability to enforce tenant compliance with all housing programs funders;
  • Experience with and knowledge of accessing resources within the community;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Excellent verbal, written, and organizational skills, including strong computer skills;
  • Access to reliable transportation and valid driver’s license;
  • Must be able to be covered by the agency’s transportation insurance policy;
  • Must be able to lift 40 lbs.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

APPLY HERE Current Employees Apply Here
April 21, 2023
Love0

1675 DSA 1st shift PT Starting Rate:17

By Employment

Residential Programs DVSS

Schedule:             Part-time; Friday/Saturday, 7am-3pm; 15 hours bi-weekly

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Conduct shelter screenings and intakes as needed.
  • Provide crisis intervention as needed.
  • Help residents become acquainted with shelter and other residents upon arrival.
  • Provide counseling to resident upon arrival and as needed throughout their stay.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
  • Ensure residents are following shelter schedule, including wake up times as applicable.
  • Enforce shelter rules and guidelines.
  • Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
  • Ensure completion of chores as applicable.
  • Complete all required paperwork and maintain client records.
  • Attend monthly staff meetings.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Perform other related duties as needed.

Qualifications 

  • Associate’s degree plus 1 – 3 years of experience in human services;
  • Experience working in residential setting preferred;
  • Familiarity with issues of domestic violence;
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Excellent written and organizational skills including computer skills;
  • Must be able to be covered by the agency’s insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period

 

APPLY HERE

 

Current Employees Apply Here
April 19, 2023
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1677 DSA 2nd shift PT Starting Rate:18

By Employment

Residential Program SYPP

Weekly Hours: Part time, 15/bi-weekly; Every Other Weekend; 3pm-11pm

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;
  • Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;
  • Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;
  • Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;
  • Assist with child care as needed;
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, shoveling, mopping);
  • Provide transportation to residents while adhering to all safety laws/policies;
  • Attend scheduled staff meetings, supervision and trainings as required; and
  • Perform other related duties as needed.

Qualifications

  • A. or equivalent education or experience in a human service field;
  • One year of counseling, direct service experience, and/or residential experience;
  • Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;
  • Strong Communication and computer skills;
  • Experience addressing the impacts of decisions and actions on communities;
  • Understanding of both interpersonal bias and structural racism;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency’s insurance policy; and
  • Must be able to lift 40 lbs.

BENEFITS

The YWCA offers a wide range of competitive benefits including health, dental, vision, life, and disability insurance, generous paid time-off, and an employer-matched retirement plan.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

APPLY HERE Current Employees Apply Here

 

April 19, 2023
Love0

1676 Support Specialist Starting Rate: 19

By Employment

Residential Programs DVSS

Schedule:                           Full time, 37.5 hours/week; Tuesday to Saturday, 10am – 6pm

FLSA Status:                      Non-Exempt

Starting Rate:                   $19.00/hour

Summary

The Support Specialist is responsible for the case management responsibilities for DVSS. The position is responsible for resident advocacy, service coordination, and referral regarding life skills, employment, workplace readiness / training, housing, transportation, and community resources.  This role embraces a trauma-informed service model.

 

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Essential Responsibilities

  • Coordinate referrals from DTA/DHCD and arrange transportation to the shelter.
  • Orient families to shelter operations by reviewing the placement agreement, policies, and other expectations within 24 hours of arrival.
  • Complete safety plans with residents within 3 days of arrival.
  • Complete individualized re-housing plans within 2 weeks while utilizing a housing assessment tool and self-sufficiency matrix.
  • Coordinate and deliver intensive assessment and case management to resident families with the goal of transition to permanent housing within 120 days.
  • Provide case management and advocacy for assigned caseload to all participants to include goal planning and service delivery. Assist residents not on case load as appropriate and in absence of their assigned Support Specialist.
  • Meet with residents on a weekly basis to gauge progress in support of residents’ self-identified goals and re-housing plans.
  • Collaborate with shelter staff to ensure consistent communication while promoting positive resident outcomes.
  • Assist with school / daycare enrollment for children in shelter.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Answer intake line as needed.
  • Provide follow-up services to families on caseload who exit shelter and remain in local community.
  • Ensure that resident files are complete and properly maintained.
  • Attend weekly case review and monthly staff meetings.
  • Read daily logs and maintain thorough client records / documentation.
  • Ensure data is entered into the Client Track system in a timely fashion.
  • Maintain the facility and property (including but not limited to vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping).
  • Perform other related duties as needed.

 

Qualifications

  • Associates Degree with 3 years of direct experience in human services field; Bachelor’s with 1 year direct experience in human services field preferred.
  • Residential experience and experience with adolescents and/or young parents and children preferred;
  • Bi-lingual (Spanish/English) language proficiency preferred;
  • Strong teamwork, organizational and communication skills;
  • Knowledge of/contacts with community agencies;
  • Valid driver’s license and reliable transportation; and
  • Ability to lift up to 40 lbs.

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

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Current Employees Apply Here

 

April 19, 2023
Love0
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