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I Need Help

24-hour domestic violence/sexual assault hotline
413.733.7100 (TTY/V)
800.796.8711 (TTY/V)
Llamanos Spanish-language sexual assault hotline
800.223.5001

In 2009, 14 women in Massachusetts were killed in an intimate relationship. In one 24-hour period in 2009, 2,018 victims were served by domestic violence programs in the state. The numbers don’t lie: domestic violence is a deadly problem that’s not going away. That’s why we’re here for you, 24 hours a day, every day, with our domestic violence hotline numbers. So you can get the help you and your children need, when you need it most, to move from being victims to survivors.

Learn more...

I Can Help

EACH ACT OF SUPPORT HONORS THE VALUE OF WOMEN'S LIVES

However you contribute, your support benefits individual women and helps the YWCA serve our community.

The YWCA of Western Massachusetts makes it easy for you to make a donation, volunteer, host an intern through your business, or advocate on issues of gender and racial inequality.

About Our Agency

Your YWCA is leading the changes that improve women’s lives

Think you know the YWCA?

We might surprise you with our range of services and inspire you with the depth of our commitment to eliminating racism and empowering women.
We’ve helped meet the needs of Western Massachusetts for over 140 years. Today, we’re leading the change in the way our community responds to domestic violence and in the resources available to victims of discrimination. And more than ever, we’re changing women’s lives by helping them reach their fullest potential.

We invite you to know us better. Get involved.

24 HOUR
domestic violence/
sexual assault hotline
(413) 733 - 7100 (TTY/V)
(800) 796 - 8711 (TTY/V)
Llamanos
Spanish-language
(800) 223 - 5001
24 HOUR
domestic violence/
sexual assault hotline
Llamanos
Spanish-language

Employment

The YWCA of Western Massachusetts is looking to add to its staff of caring professionals. The current openings are listed below by program and location. Job listings are updated regularly, so please visit our site often for current employment opportunities. The YWCA offers excellent benefits, including health, dental, life, and disability insurance; generous time-off; and a retirement plan.

The YWCA of Western Massachusetts is an Affirmative Action/Equal Opportunity Employer.

COVID-19 Vaccine Disclaimer: The YWCA requires that all new staff obtain and provide proof of receipt of the COVID-19 vaccine upon hire. The YWCA reserves the right to rescind all offers of employment should you fail to provide proof of vaccination.

**Increased Hourly Rates**

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Domestic Violence/Sexual Assault

Springfield
Community Support Programs
1551_Domestic Violence Counselor_FT

Department:                      Community Support Programs                 

Reports to:                        Direct Care Supervisor of CBDV 

Schedule:                          Full time, 37.5 hours/week Monday—Friday_9am-5pm 

FLSA Status:                     Non-Exempt 

Starting Rate:                    $17.00/hour 

 2 positions

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality. 

Position Purpose

The Domestic Violence Services Counselor provides emotional support, individual counseling, safety planning, court advocacy, options counseling, and support groups to survivors of domestic violence. The position also supports community outreach and education efforts.

Essential Responsibilities

  • Provide individual counseling to survivors of domestic violence in English and/or Spanish for 5-8 sessions with a focus on safety planning and options to satisfy survivor-identified immediate needs.
  • Conduct 2-3 community groups for survivors of domestic violence and survivors of domestic violence with co-occurring/compounding trauma- including a drop-in group and DCF-mandated group.
  • Initiate contact with outside providers and maintain a working relationship.
  • Make appropriate internal and external referrals and follow-up with clients.
  • Complete accurate and timely documentation of services including intakes, assessments, and safety plans using the agency’s Apricot system and manual filing system while adhering to confidentiality standards.
  • Maintain and continually update client records and program files.
  • Complete monthly data collection requirements.
  • Provide court accompaniment to participants as necessary.
  • Attend required meetings and supervision.
  • Perform other duties as needed.

Qualifications 

  • Associate’s degree or equivalent education with a minimum of 2 years of experience in a human service field.
  • Spanish language proficiency preferred.
  • Experience with survivors of domestic violence, sexual assault, teen dating violence and/or stalking.
  • Experience working in collaboration with multiple entities, such as nonprofit organizations, public schools or colleges.
  • Experience in public speaking with both youth and adults.
  • Experience working with a diverse population.
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Excellent verbal, written, and organizational skills, including strong computer skills.
  • Access to reliable transportation and valid driver’s license required.
  • Must be able to lift 40 pounds.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Domestic Violence Shelter Services (DVSS)

Springfield
Residential Programs
1548_Assistant Director_FT

Reports to:          Director of Adult Residential Services 

Schedule:            Full time, Flexible to respond to crises and meet programmatic needs in addition to sharing responsibility for 24-hour on-call management 

FLSA Status:       Exempt 

Salary:                 $55,000 annually 

URL:                    www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus. 

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Reflect on and interrupt assumptions as well as personal and systemic biases when interacting or communicating with colleagues, clients, and external partners.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality. 

Position Purpose

In close collaboration with the Director, the Supervisor provides programmatic leadership, crisis management, and operational support for the YW’s oversight 58-bed emergency shelter. The Direct Care Supervisor models organizational policy and practice, provides guidance to the 20-member Direct Service Advocate team, and engages with shelter guests on a daily basis.  

Essential Responsibilities

  • Must work one day per weekend (Saturday or Sunday)
  • In consultation with the Site Director, support the daily operations of the emergency shelter, including adherence to organizational and programmatic policies, practices, and requirements.
  • Ensure a strengths-based model of service delivery that is mission-driven and respectful and inclusive of a diverse population.
  • Contribute to new employee recruitment, selection, orientation, and ongoing training / professional development.
  • Provide regular supervision to Direct Service Advocate team members, including assistance with staff scheduling and ratio compliance. 
  • Ensure that the kitchen is properly maintained and assist with aspects of facility upkeep.
  • Screen resident and/or staff incidents and/or issues with the Site Director.
  • Develop and maintain the monthly programming scheduling for groups, activities, and other opportunities to enhance residential life.
  • Contribute to crisis response and management in consultation with the Site Director and/or Director of Residential Services.
  • Using Apricot among other means, ensure that resident and program documentation is maintained in accordance with the YW’s Confidentiality policy.
  • Share on-call responsibilities.
  • Liaison with Play Pals and other shelter volunteers and interns.
  • Ensure a strengths-based model of service delivery that is mission-driven and respectful and inclusive of a diverse population.
  • Conduct staff and resident house meetings.
  • Communicate with the Site Director and Director of Human Resources regarding employee concerns and/or incidents. 
  • Attend YW meetings, supervisions, and trainings as required / requested. 
  • Perform other related duties as needed

Qualifications

  • Bachelor’s degree plus 3-4 years of experience in human services required;
  • Availability to work on weekends;
  • Bi-lingual (Spanish/English) skill preferred;
  • Prior supervisory experience with demonstrated ability to successfully manage projects;
  • Experience working in residential setting preferred;
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Excellent written and organizational skills including computer skills;
  • Must have knowledge of/contacts with community agencies;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Residential Programs
1542_Direct Service Advocate_Every Other Weekend_2nd shift_PT

Department:       Domestic Violence Shelter Services (DVSS) 

Reports to:         Site Director, DVSS 

FLSA Status:      Non-Exempt 

Starting Rate:    $17.00/hour 

Schedule:           Every Other Weekend, Saturday and Sunday, 3pm-11pm

2 positions available

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality. 

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to residents of the YW’s emergency shelter for survivors of domestic violence, sexual assault, and human trafficking. The DSA is an important member of a trauma-informed, multidisciplinary team working to address the whole needs of survivors. Additionally, the 3rd shift DSA will answer the YW’s 24-hour, bilingual hotline as well as warmline for homeless survivors.

Duties and Responsibilities

  • Conduct shelter screenings and intakes as needed.
  • Provide crisis intervention as needed.
  • Help residents become acquainted with shelter and other residents upon arrival.
  • Provide counseling to resident upon arrival and as needed throughout their stay.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
  • Ensure residents are following shelter schedule, including wake up times as applicable.
  • Model and promote shelter rules and guidelines.
  • Assist with children’s groups as needed.
  • Regularly engage with residents especially during meals.
  • Ensure completion of chores as applicable.
  • Complete all required paperwork.
  • Maintain client records.
  • Ensure parents / guardians supervise children, including at bedtime as applicable.
  • Prepare rooms for residents including washing, drying and putting away linen.
  • Attend monthly staff meetings.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Perform other related duties as needed.

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • Full professional proficiency in Spanish;
  • One year of counseling and direct service experience;
  • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Excellent verbal, written, and organizational skills;
  • Ability to resolve conflict in appropriate ways; and 
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

Springfield
Residential Programs
1541_Direct Service Advocate_Every Other Weekend_1st shift_PT_2 Positions

 

Department:      Domestic Violence Shelter Services (DVSS) 

Reports to:         Site Director, DVSS 

FLSA Status:      Non-Exempt

Starting Rate:    $17.00/hour 

Schedule:           Every Other Weekend, Saturday and Sunday, 7am-3pm

URL:                   www.ywworks.org/employment 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality. 

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to residents of the YW’s emergency shelter for survivors of domestic violence, sexual assault, and human trafficking. The DSA is an important member of a trauma-informed, multidisciplinary team working to address the whole needs of survivors. Additionally, the 3rd shift DSA will answer the YW’s 24-hour, bilingual hotline as well as warmline for homeless survivors.

Duties and Responsibilities

  • Conduct shelter screenings and intakes as needed.
  • Provide crisis intervention as needed.
  • Help residents become acquainted with shelter and other residents upon arrival.
  • Provide counseling to resident upon arrival and as needed throughout their stay.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
  • Ensure residents are following shelter schedule, including wake up times as applicable.
  • Model and promote shelter rules and guidelines.
  • Assist with children’s groups as needed.
  • Regularly engage with residents especially during meals.
  • Ensure completion of chores as applicable.
  • Complete all required paperwork.
  • Maintain client records.
  • Ensure parents / guardians supervise children, including at bedtime as applicable.
  • Prepare rooms for residents including washing, drying and putting away linen.
  • Attend monthly staff meetings.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Perform other related duties as needed.

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • Full professional proficiency in Spanish;
  • One year of counseling and direct service experience;
  • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Excellent verbal, written, and organizational skills;
  • Ability to resolve conflict in appropriate ways; and 
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

Springfield
Residential Programs
1540_Direct Service Advocate_Every Other Weekend_3rd shift_PT_2Positions

Department:      Domestic Violence Shelter Services (DVSS) 

Reports to:        Site Director, DVSS 

FLSA Status:      Non-Exempt 

Starting Rate:    $17.00/hour 

Schedule:           Every Other Weekend, Friday and Saturday, 11pm-7am

URL:                   www.ywworks.org/employment 

2 positions available

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality. 

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to residents of the YW’s emergency shelter for survivors of domestic violence, sexual assault, and human trafficking. The DSA is an important member of a trauma-informed, multidisciplinary team working to address the whole needs of survivors. Additionally, the 3rd shift DSA will answer the YW’s 24-hour, bilingual hotline as well as warmline for homeless survivors.

Duties and Responsibilities

  • Conduct shelter screenings and intakes as needed.
  • Provide crisis intervention as needed.
  • Help residents become acquainted with shelter and other residents upon arrival.
  • Provide counseling to resident upon arrival and as needed throughout their stay.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
  • Ensure residents are following shelter schedule, including wake up times as applicable.
  • Model and promote shelter rules and guidelines.
  • Assist with children’s groups as needed.
  • Regularly engage with residents especially during meals.
  • Ensure completion of chores as applicable.
  • Complete all required paperwork.
  • Maintain client records.
  • Ensure parents / guardians supervise children, including at bedtime as applicable.
  • Prepare rooms for residents including washing, drying and putting away linen.
  • Attend monthly staff meetings.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Perform other related duties as needed.

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • Full professional proficiency in Spanish;
  • One year of counseling and direct service experience;
  • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Excellent verbal, written, and organizational skills;
  • Ability to resolve conflict in appropriate ways; and 
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

Springfield
Residential Programs
1530_Direct Service Advocate_3rd shift_FT

Department:      Domestic Violence Shelter Services (DVSS) 

Reports to:        Site Director, DVSS 

FLSA Status:     Non-Exempt 

Starting Rate:    $17.00/hour 

Schedule:          Sunday-Thursday, 11pm-7am

URL:                   www.ywworks.org/employment 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality. 

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to residents of the YW’s emergency shelter for survivors of domestic violence, sexual assault, and human trafficking. The DSA is an important member of a trauma-informed, multidisciplinary team working to address the whole needs of survivors. Additionally, the 3rd shift DSA will answer the YW’s 24-hour, bilingual hotline as well as warmline for homeless survivors.

Duties and Responsibilities

  • Conduct shelter screenings and intakes as needed.
  • Provide crisis intervention as needed.
  • Help residents become acquainted with shelter and other residents upon arrival.
  • Provide counseling to resident upon arrival and as needed throughout their stay.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
  • Ensure residents are following shelter schedule, including wake up times as applicable.
  • Model and promote shelter rules and guidelines.
  • Assist with children’s groups as needed.
  • Regularly engage with residents especially during meals.
  • Ensure completion of chores as applicable.
  • Complete all required paperwork.
  • Maintain client records.
  • Ensure parents / guardians supervise children, including at bedtime as applicable.
  • Prepare rooms for residents including washing, drying and putting away linen.
  • Attend monthly staff meetings.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Perform other related duties as needed.

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • Full professional proficiency in Spanish;
  • One year of counseling and direct service experience;
  • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Excellent verbal, written, and organizational skills;
  • Ability to resolve conflict in appropriate ways; and 
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

Springfield
Residential Programs
1519_Relief Direct Service Advocate_All Shifts

Department:     Domestic Violence Shelter Services (DVSS)

Reports to:          Direct Care Supervisor, DVSS

FLSA Status:        Non-Exempt

Starting Rate:      $16.00/hour 

Schedule:             Per Diem (Minimum of 3 Shifts per Month) 

Post Date:           Evergreen   

URL:                    www.ywworks.org/employment   

 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations. 

Duties and Responsibilities

  • Answer hotline as needed.
  • Conduct shelter screenings and intakes as needed.
  • Provide crisis intervention as needed.
  • Help residents become acquainted with shelter and other residents upon arrival.
  • Provide counseling to resident upon arrival and as needed throughout their stay.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
  • Ensure residents are following shelter schedule, including wake up times as applicable.
  • Enforce shelter rules and guidelines.
  • Assist with children’s groups as needed.
  • Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
  • Ensure completion of chores as applicable.
  • Complete all required paperwork.
  • Maintain client records.
  • Ensure parents / guardians supervise children, including at bedtime as applicable.
  • Prepare rooms for residents including washing, drying and putting away linen.
  • Attend monthly staff meetings.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Perform other related duties as needed. 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Valid driver’s license, reliable transportation and telephone; and
  • Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities. 

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA. 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

 

 

 

_______________________________________                 ____________________

Employee Signature                                                           Date

Holyoke Young Parent Program (HYPP)

Holyoke
Residential Programs
1550_Direct Service Advocate_1st shift_FT

Reports to: Program Director

 

Weekly Hours: Full time, 37.5 hours/week; Monday – Friday, 7am-3pm

 

FLSA Status:   Non-Exempt

 

Starting Rate:  $17.00

 

 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus. 

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality. 

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;
  • Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;
  • Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;
  • Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;
  • Assist with child care as needed;
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping);
  • Provide transportation to residents while adhering to all safety laws/policies;
  • Attend scheduled staff meetings, supervision and trainings as required; and
  • Perform other related duties as needed. 

Qualifications 

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling, direct service experience, and/or residential experience;
  • Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;
  • Strong Communication and computer skills;
  • Experience addressing the impacts of decisions and actions on communities;
  • Understanding of both interpersonal bias and structural racism;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

BENEFITS

The YWCA offers a wide range of competitive benefits including health, dental, vision, life, and disability insurance, generous paid time-off, and an employer-matched retirement plan.

STATEMENT OF EQUALITY

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Holyoke
Teen Parenting Program
1546_Direct Service Advocate_Every Other Weekend_2nd shift_PT

 

Job Title:  Direct Service Advocate

 

Department:  Holyoke Teen Parenting Program (HTPP)

Reports to: Program Director

 

Weekly Hours: Every other Saturday/Sunday_3pm to 11pm(PT)

 

FLSA Status:   Non-Exempt

 

Starting Rate:  $17.00

 

 

4 positions available

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;
  • Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;
  • Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;
  • Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;
  • Assist with child care as needed;
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping);
  • Provide transportation to residents while adhering to all safety laws/policies;
  • Attend scheduled staff meetings, supervision and trainings as required; and
  • Perform other related duties as needed. 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling, direct service experience, and/or residential experience;
  • Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;
  • Strong Communication and computer skills;
  • Experience addressing the impacts of decisions and actions on communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

BENEFITS

The YWCA offers a wide range of competitive benefits including health, dental, vision, life, and disability insurance, generous paid time-off, and an employer matched retirement plan.

STATEMENT OF EQUALITY

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.  

 

Holyoke
Teen Parenting Program
1545_Direct Service Advocate_Every Other Weekend_3rd shift_PT

Reports to: Program Director

Weekly Hours: Part time, Every Other Friday – Saturday, 11pm-7am

FLSA Status:   Non-Exempt

Starting Rate:  $17.00

 

 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;
  • Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;
  • Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;
  • Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;
  • Assist with child care as needed;
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping);
  • Provide transportation to residents while adhering to all safety laws/policies;
  • Attend scheduled staff meetings, supervision and trainings as required; and
  • Perform other related duties as needed. 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling, direct service experience, and/or residential experience;
  • Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;
  • Strong Communication and computer skills;
  • Experience addressing the impacts of decisions and actions on communities;
  • Understanding of both interpersonal bias and structural racism;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

STATEMENT OF EQUALITY

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period. 

Holyoke
Teen Parenting Program
1544_Direct Service Advocate_Every Other Weekend_3rd shift_PT

Reports to:                         Program Director

Schedule:                           Every other Thursday-Saturday_10pm-8am (PT)

FLSA Status:                       Non-Exempt

Starting Rate:                     $17.00/hour

URL:                                     www.ywworks.org/employment

2 positions available

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

 

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
    • Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
    • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
    • Foster a positive working environment.
    • Coordinate efforts across teams, programs, and partner organizations.
    • Maintain professional behavior and strict confidentiality.
    • Maintain full compliance with EEC annual training hour requirements; full-time staff are required to complete a minimum 24 hours of training, part-time and per diem are required to complete a minimum 12 hours of training.
    • Maintain full EEC compliance with Background Record Check processes, including renewal of the BRC every three years.

 

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

 

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Perform other related duties as needed. 

 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

 

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

 

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Holyoke
Teen Parenting Program
1532_Direct Service Advocate_2nd shift_FT

Job Title:          Direct Service Advocate

Department:      Holyoke Teen Parenting Program (HTPP)

Reports to:       Program Director

Weekly Hours: Monday-Friday, 3pm-11pm

FLSA Status:   Non-Exempt

Starting Rate:  $17.00

 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;
  • Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;
  • Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;
  • Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;
  • Assist with child care as needed;
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping);
  • Provide transportation to residents while adhering to all safety laws/policies;
  • Attend scheduled staff meetings, supervision and trainings as required; and
  • Perform other related duties as needed. 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling, direct service experience, and/or residential experience;
  • Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;
  • Strong Communication and computer skills;
  • Experience addressing the impacts of decisions and actions on communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

BENEFITS

The YWCA offers a wide range of competitive benefits including health, dental, vision, life, and disability insurance, generous paid time-off, and an employer matched retirement plan.

STATEMENT OF EQUALITY

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.  

Holyoke
Teen Parenting Program
1528_Case Manager_2nd shift_FT

Reports to:                   Program Director 

Schedule:                     Full time, 37.5 hours/week; Monday—Friday, 3pm – 11pm 

FLSA Status:                Non-Exempt 

Starting Rate:              $19.00/hour 

URL:                             www.ywworks.org/employment 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Foster a positive working environment.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.
  • Maintain full compliance with EEC annual training hour requirements; full-time staff are required to complete a minimum 24 hours of training, part-time and per diem are required to complete a minimum 12 hours of training. 
  • Maintain full EEC compliance with Background Record Check processes, including renewal of the BRC every three years.

Position Purpose

Reporting to the Program Director, the Case Manager is responsible for the case management responsibilities for Young Parenting Program. S/he will empower residents with life skills, employment search, housing, budgeting, and advocacy and community resources to assist them with transitioning into safe appropriate housing.  The Case Manager will assist residents with employment and housing opportunities in the community.  This role follows the agency mission and trauma informed service model to provide the support and advocacy needed for this population.

Essential Responsibilities

  • Nurture and support a milieu approach that is youth-guided, family-driven, strengths-based, trauma-informed and embraces a positive youth development framework.
  • Responsible for pre-intake, intake, assessment, treatment planning and case management for all residents to include Bio-Psycho-Social Assessment, CANS (DCF families), treatment plan, transition plan and child assessment to include developmental screening by EI provider within 45 days of intake.
  • Collaborate and engage with family, peer advocates, Family partners and other involved partners in care of participant to ensure a positive transition into the program.
  • Engage services and activities with input from participant and other member of the participant’s team to identify mutually agreeable and measurable goals and objectives and to promote appropriate and integrated services. 
  • Develop treatment plan within 2 weeks of intake and rewrite plan every 3 months, holding a team meeting for every review and including all involved family and service providers.
  • Refer participants for individual therapy, seek referrals for medication evaluation, and consult clinical team members as appropriate.
  • Develop behavior support plans with participant, family, and staff.
  • Provide crisis counseling as needed.
  • Provide direct assistance to clients by helping them to obtain needed services to enable them to transition to community-to include housing search and advocacy.
  • Monitor and document client progress.
  • Maintain complete and timely participant records.
  • Ensure deadlines are met for AWARDS and other data collection methods in an, accurate, ethical and confidential manner.
  • Provide guidance to clients regarding self-advocacy within the DCF, juvenile justice, school, and legal systems. 
  • Promote child, youth and family involvement at the individual and community levels.
  • Facilitate weekly case review with the team and facilitate team meetings as required.
  • Attend scheduled staff meetings.
  • Maintain medication log, prompt residents to take their medication and medicate their children promptly.
  • Know and enforce rules, regulations and policies.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping)
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Maintain 1:5 staff to child ratio at all times.
  • Perform other related duties as needed.

Qualifications 

  • Associates Degree with 3 years of direct experience in human services field; Bachelor’s with 1 year direct experience in human services field preferred;
  • Residential experience and experience with adolescents and/or young parents and children preferred;
  • Bi-lingual (Spanish/English) skill preferred;
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Excellent written and organizational skills including computer skills;
  • Must have knowledge of/contacts with community agencies;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Homelessness Services

Springfield
Community Support Programs
1531_Homelessness Outreach Navigator_ FT

Reports to:                         Director of Homelessness Services 

Schedule:                           Full-Time, 37.5 hours/week; Monday – Friday with rotational responsibility for on-call staffing 

FLSA Status:                      Non-Exempt

Starting Rate:                    $20.00/hour

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, a 24-hour bilingual hotline, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others. 
  • Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations. 
  • Maintain professional behavior and strict confidentiality. 

Position Purpose

The Homelessness Services Outreach Navigator will have an integral role in connecting homeless survivors of intimate partner violence (IPV) who are in crisis to housing and social services supports in the community. The position will support the YWCA Domestic Violence Homelessness Helpline by assessing the needs of callers and providing appropriate, effective, trauma-informed referrals and resources. The Outreach Navigator will work in an on-call capacity including being dispatched virtually or in-person to meet with a survivor following an incident of violence. Once the survivor is referred to the program, the Navigator will use trauma-informed interviewing techniques to screen for diversion, prevention, shelter and/or housing needs, vulnerability/prioritization indices, and program eligibility.   

Essential Responsibilities

  • Demonstrate support for Coordinated Entry System (CES) guiding principles, including fair and equal access, safety planning, referral protocols, and consultation.
  • Collaborate with a network of CES community partners including outreach workers, shelter case managers, housing and other service providers, and understand all roles and responsibilities within the CES.
  • Oversee the YWCA’s DV Homelessness Helpful by responding to calls, making referrals, and helping the caller to create a safety plan.
  • Determine program eligibility and make appropriate referrals for callers who do not meet eligibility criteria. 
  • Serve in an on-call capacity on a rotating schedule to be dispatched virtually or in-person to meet with a survivor immediately following a violent incident at area hospitals, community health centers, police stations, courthouses, or other locations at which physical distancing is possible. Help develop a plan for safety and begin the CE process when appropriate.
  • Engage survivors in-person by observing nonverbal signs of misunderstanding or concern, and build trust with survivors who may be experiencing anxiety, stress, or fear to effectively utilize the Helpline.
  • Participate in CES development and other trainings as they are offered, and will be flexible to the job role evolving as the CES evolves to best meet the needs of the population served.  
  • Perform other duties as requested by the supervisor.

Qualifications

  • Bachelor’s degree in social work or related field or relevant experience;
  • Two years of work experience in housing services, placement, and/or case management;  
  • Spanish language proficiency required;
  • Experience with and knowledge of accessing housing, homelessness, social service, and other community-based resources; 
  • Experience with survivors of violence and exploitation;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Excellent communication, organizational, problem-solving, and computer skills;
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy; and 
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

La Vida-Youth Trafficking

Springfield
Community Support Programs
1533_Support Specialist (Bilingual-Spanish/English)_FT

Department:           Human Trafficking Services                 

Reports to:             Director of Human Trafficking Services 

Schedule:               Full time, 37.5 hours/week, Monday – Friday, 9am – 5pm, with some evening and/or weekend hours 

FLSA Status:          Non-Exempt 

Starting Rate:         $17.00/hour 

URL:                        www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of intimate partner violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others. 
  • Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Perform quality work within program guidelines and deadlines. 
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations. 

Position Purpose

Reporting to the Director of Human Trafficking Services, the Bilingual Support Specialist will provide free, voluntary, and confidential case management, wraparound service planning, individual and group counseling, and systems navigation in support of survivors’ self-identified needs. Highly effective Support Specialists generally have extensive knowledge of community-based services on which to rely when making referrals for mental health, housing, immigration, and education resources.

Essential Responsibilities

  • Conduct intakes, screenings, and assessments of trafficking survivors’ while providing supported referrals for additional services (e.g., health, dental health, legal/immigration advocacy, educational support).
  • Provide confidential case management, wraparound service planning, and systems navigation to assist survivors and their families when interacting with complex social service, health service, criminal justice, and/or immigration systems. 
  • Develop and update, as needed, safety plans with survivors.
  • Ensure survivors’ access to family support and reunification services.
  • In conjunction with case management and advocacy, promote survivors’ continual development of life skills.
  • Ensure survivors’ access to YW resources for food, clothing, and other daily necessities.
  • Provide transportation assistance utilizing agency resources (e.g., program van).
  • Provide interpretation / translation and documentation assistance.
  • Work collaboratively with internal teams and community partners to ensure the communication, documentation, and coordination of service responses while promoting survivor outcomes.
  • Document client interactions in accordance with program guidelines.
  • Contribute to the timely development and submission of regular reports as required by grantors and other stakeholders.
  • Participate in regular staff meetings.
  • Perform other related duties as needed.

Qualifications 

  • Associates Degree with 3 years of direct experience in human services field; Bachelor’s with 1 year direct experience in human services field preferred;
  • Experience working with survivors of gender-based violence and exploitation;
  • Lived experience as a survivor of youth trafficking preferred;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Bi-lingual (Spanish/English) language proficiency required;
  • Strong teamwork, organizational and communication skills;
  • Knowledge of/contacts with youth-based community services;
  • Valid driver’s license and reliable transportation; and
  • Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

SAFEPLAN

Northampton
Community Support Programs
1554_SAFEPLAN Advocate_Westfield_FT

Department:                      Community Support Programs                 

Reports to:                         Senior SAFEPLAN Advocate          

Schedule:                           Full time, 37.5 hours/week; Monday—Friday, 8:30am-4:30pm, with flexibility to meet program needs 

FLSA Status:                       Non-Exempt 

Location:                             Westfield Court

Starting Rate:                     $20.00/hour 

 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others. 
  • Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Perform quality work within program guidelines and deadlines. 
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations. 
  • Maintain professional behavior and strict confidentiality. 

Position Purpose

The SAFEPLAN Advocate provides safety planning, information about the court process and options, assistance in the drafting of legal documentation, and daily court advocacy to survivors of domestic violence, sexual violence and stalking as well as their children. They provide referrals to the YWCA, other domestic violence, sexual violence and stalking programs, criminal justice victim services, community social service programs, and the District Attorney’s office as necessary to meet the needs of survivors.

Essential Responsibilities

  • Provide daily in-court advocacy and safety planning to survivors of domestic violence and their children at assigned courts for SAFEPLAN.
  • Assists with 209A or 258E application paperwork.
  • Provide information regarding legal options and associated paperwork, including but not limited to, applications for restraining and harassment orders.
  • Provide crisis intervention.
  • Conduct intakes, safety planning and risk assessment using specific safety planning and assessment tools.
  • Provide counseling, support and follow up as well as referrals to the YWCA, other programs, criminal justice victim services, community social service programs and the district attorney’s office as necessary to meet the needs of victims.
  • Communicate regular updates and status of high risk victims to supervisors.
  • Make necessary referrals to the YWCA, District Attorney’s office, Victim Services and other community-based support services.
  • Collaborate with victim witness advocates, agency staff, and other service programs in an effort to provide a continuum of care to victims.
  • Work with MOVA and court/criminal justice personnel to improve services to victims.
  • Ensure ongoing program documentation and evaluation, as well as required SAFEPLAN documentation in accordance with contract obligations and/or best practices.
  • Maintain all files and program records in accordance with ethical and confidentiality standards
  • Submit monthly billing within deadline.
  • Attend all SAFEPLAN scheduled conference calls/meetings
  • Attend staff and supervision meetings as required.
  • Perform other duties as necessary.

Qualifications

  • AA or equivalent education, B.A. preferred;
  • Minimum of 3 years experience in a related human service field;
  • Minimum 2 years experience with victims of domestic violence;
  • Familiarity with and ability to navigate legal / court systems, processes, and issues pertaining to domestic violence, sexual assault, stalking and/or harassment;
  • Functional knowledge of relevant laws and regulations;
  • Ability to represent agency from a management perspective in an active union environment;
  • Knowledge of outreach service delivery and community resources;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Experience with networking, collaborating with agencies and other community resources;
  • Domestic Violence, Sexual Violence, Stalking and SAFEPLAN Certification;
  • Excellent verbal, written, and organizational skills, including strong computer skills;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Northampton
Community Support Programs
1552_SAFEPLAN Advocate_Belchertown_FT

Department:                      Community Support Programs                 

Reports to:                         Senior SAFEPLAN Advocate          

Schedule:                           Full time, 37.5 hours/week; Monday—Friday, 8:30am-4:30pm, with flexibility to meet program needs 

FLSA Status:                       Non-Exempt 

Location:                             Eastern Hampshire District Court 

Starting Rate:                     $20.00/hour 

 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others. 
  • Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Perform quality work within program guidelines and deadlines. 
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations. 
  • Maintain professional behavior and strict confidentiality. 

Position Purpose

The SAFEPLAN Advocate provides safety planning, information about the court process and options, assistance in the drafting of legal documentation, and daily court advocacy to survivors of domestic violence, sexual violence and stalking as well as their children. They provide referrals to the YWCA, other domestic violence, sexual violence and stalking programs, criminal justice victim services, community social service programs, and the District Attorney’s office as necessary to meet the needs of survivors.

Essential Responsibilities

  • Provide daily in-court advocacy and safety planning to survivors of domestic violence and their children at assigned courts for SAFEPLAN.
  • Assists with 209A or 258E application paperwork.
  • Provide information regarding legal options and associated paperwork, including but not limited to, applications for restraining and harassment orders.
  • Provide crisis intervention.
  • Conduct intakes, safety planning and risk assessment using specific safety planning and assessment tools.
  • Provide counseling, support and follow up as well as referrals to the YWCA, other programs, criminal justice victim services, community social service programs and the district attorney’s office as necessary to meet the needs of victims.
  • Communicate regular updates and status of high risk victims to supervisors.
  • Make necessary referrals to the YWCA, District Attorney’s office, Victim Services and other community-based support services.
  • Collaborate with victim witness advocates, agency staff, and other service programs in an effort to provide a continuum of care to victims.
  • Work with MOVA and court/criminal justice personnel to improve services to victims.
  • Ensure ongoing program documentation and evaluation, as well as required SAFEPLAN documentation in accordance with contract obligations and/or best practices.
  • Maintain all files and program records in accordance with ethical and confidentiality standards
  • Submit monthly billing within deadline.
  • Attend all SAFEPLAN scheduled conference calls/meetings
  • Attend staff and supervision meetings as required.
  • Perform other duties as necessary.

Qualifications

  • AA or equivalent education, B.A. preferred;
  • Minimum of 3 years experience in a related human service field;
  • Minimum 2 years experience with victims of domestic violence;
  • Familiarity with and ability to navigate legal / court systems, processes, and issues pertaining to domestic violence, sexual assault, stalking and/or harassment;
  • Functional knowledge of relevant laws and regulations;
  • Ability to represent agency from a management perspective in an active union environment;
  • Knowledge of outreach service delivery and community resources;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Experience with networking, collaborating with agencies and other community resources;
  • Domestic Violence, Sexual Violence, Stalking and SAFEPLAN Certification;
  • Excellent verbal, written, and organizational skills, including strong computer skills;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Community Support Programs
1539_SAFEPLAN Advocate_Springfield_FT

Department:               Community Support Programs                 

Reports to:                  Senior SAFEPLAN Advocate         

Schedule:                    Full time, 37.5 hours/week; Monday—Friday, 8am – 4:30pm, with flexibility to meet program needs 

FLSA Status:                Non-Exempt 

Location:                     Springfield 

Starting Rate:             $20.00/hour 

URL:                            www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The SAFEPLAN Advocate provides safety planning, information about the court process and options, assistance in the drafting of legal documentation, and daily court advocacy to survivors of domestic violence, sexual violence and stalking as well as their children. They provide referrals to the YWCA, other domestic violence, sexual violence and stalking programs, criminal justice victim services, community social service programs, and the District Attorney’s office as necessary to meet the needs of survivors.

Essential Responsibilities

  • Provide daily in-court advocacy and safety planning to survivors of domestic violence and their children at assigned courts for SAFEPLAN.
  • Assists with 209A or 258E application paperwork.
  • Provide information regarding legal options and associated paperwork, including but not limited to, applications for restraining and harassment orders.
  • Provide crisis intervention.
  • Conduct intakes, safety planning and risk assessment using specific safety planning and assessment tools.
  • Provide counseling, support and follow up as well as referrals to the YWCA, other programs, criminal justice victim services, community social service programs and the district attorney’s office as necessary to meet the needs of victims.
  • Communicate regular updates and status of high risk victims to supervisors.
  • Make necessary referrals to the YWCA, District Attorney’s office, Victim Services and other community-based support services.
  • Collaborate with victim witness advocates, agency staff, and other service programs in an effort to provide a continuum of care to victims.
  • Work with MOVA and court/criminal justice personnel to improve services to victims.
  • Ensure ongoing program documentation and evaluation, as well as required SAFEPLAN documentation in accordance with contract obligations and/or best practices.
  • Maintain all files and program records in accordance with ethical and confidentiality standards
  • Submit monthly billing within deadline.
  • Attend all SAFEPLAN scheduled conference calls/meetings
  • Attend staff and supervision meetings as required.
  • Perform other duties as necessary.

Qualifications

  • AA or equivalent education, B.A. preferred;
  • Minimum of 3 years experience in a related human service field;
  • Minimum 2 years experience with victims of domestic violence;
  • Familiarity with and ability to navigate legal / court systems, processes, and issues pertaining to domestic violence, sexual assault, stalking and/or harassment;
  • Functional knowledge of relevant laws and regulations;
  • Ability to represent agency from a management perspective in an active union environment;
  • Knowledge of outreach service delivery and community resources;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Experience with networking, collaborating with agencies and other community resources;
  • Domestic Violence, Sexual Violence, Stalking and SAFEPLAN Certification;
  • Excellent verbal, written, and organizational skills, including strong computer skills;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield Young Parent Program (SYPP)

Springfield
Teen Parenting Program
1536_Direct Service Advocate_Every Other Weekend_3rd shift_PT

Job Title:          Direct Service Advocate

Department:      Springfield Teen Parenting Program (STPP)

Reports to:       Program Director

Weekly Hours: Every other Saturday/Sunday_11pm-7am (PT)

FLSA Status:    Non-Exempt

Starting Rate:  $17.00

 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;
  • Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;
  • Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;
  • Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;
  • Assist with child care as needed;
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping);
  • Provide transportation to residents while adhering to all safety laws/policies;
  • Attend scheduled staff meetings, supervision and trainings as required; and
  • Perform other related duties as needed. 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling, direct service experience, and/or residential experience;
  • Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;
  • Strong Communication and computer skills;
  • Experience addressing the impacts of decisions and actions on communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

BENEFITS

The YWCA offers a wide range of competitive benefits including health, dental, vision, life, and disability insurance, generous paid time-off, and an employer matched retirement plan.

STATEMENT OF EQUALITY

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.  

Springfield
Teen Parenting Program
1525_Relief Direct Service Advocate_All Shifts

Department:        Springfield Teen Parent Program                 

Reports to:          Director of Teen Residential Services 

Schedule:            Per Diem for All Shifts (Minimum of 3 Shifts per Month) 

FLSA Status:       Non-Exempt 

Starting Rate:     $16.00/hour 

URL:                    www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Apricot Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Perform other related duties as needed. 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Supervised Visitation

Springfield
Parent and Youth Support Programs
1543_Visit Monitor_Springfield_PT

Department:                      Parent & Youth Support Programs 

Reports to:                        Direct Care Supervisor of Supervised Visitation

Schedule:                          Part time, Friday 5pm-8:30pm; Saturday, 9am-3:30pm, with flexibility to meet program needs including evening / weekend service

Location:                            Springfield, MA

FLSA Status:                       Non-Exempt

Starting Rate:                    $17/hour

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency. 

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Reflect on and interrupt assumptions as well as personal and systemic biases when interacting or communicating with colleagues, clients, and external partners.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality. 

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Lead Visit Monitors support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety.  The Lead Visit Monitor is also responsible for communicating with team members regarding the status of visits and any concerns.

Essential Responsibilities

  • Monitor supervised visits at assigned Florence/Springfield Centers and other Visitation Center sites if needed for coverage.
  • Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
  • Briefing Visit Monitor(s) on visiting families prior to their arrival
  • Ensure the preparation of documents and technology to be used during the visit with a focus on any known safety concerns.
  • Model appropriate parenting behavior and encourage healthy parent child relationships.
  • Ensure compliance with center rules and policies while making interventions as necessary.
  • Assist in ensuring non-residential parents are received 20 minutes before each visit and are waiting in the designated area, supervised by security. Similarly, assist in ensuring that non-residential parents are held back an additional 20 minutes at the end of each visit
  • Provide residential parents and visiting children with a focused plan and preparation for a positive and safe transition to visit. 
  • Ensure parties are referred as necessary to outside referral sources for domestic violence, batterer’s treatment, counseling, financial assistance, etc.
  • Check-in with families before and after each visit, and follow-up accordingly if and when necessary. 
  • Communicate in a timely manner with Direct Care Supervisor on any incidents and issues.
  • Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
  • Attend supervision, trainings and staff meetings as required.
  • Document into Apricot Solutions Observation Notes, Case Notes and enter services for each family/case. 
  • Other relevant duties as necessary.

Qualifications 

  • A.A. or equivalent with 2 years of relevant experience in human services field;
  • Excellent verbal, written, and organizational skills;
  • Ability to resolve conflict in appropriate ways;
  • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
  • Experience and knowledge of child development and impact of domestic violence on children preferred;
  • Bilingual (Spanish-speaking) preferred;
  • Experience with and knowledge of accessing resources within the community;
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Parent and Youth Support Programs
1537_Lead Visit Monitor_Springfield_PT

Reports to:                  Direct Care Supervisor of Supervised Visitation

Schedule:                    Part time, Friday 5:30pm-9pm; Saturday 9am-3:30pm, with flexibility to meet program needs including evening / weekend service

Location:                     Springfield 

FLSA Status:               Non-Exempt 

Starting Rate:             $17.25/hour 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus. 

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Foster a positive working environment.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety.  The Visit Monitor is also responsible for communicating regularly with the Lead Visit Monitor regarding the status of visits and any concerns. 

Essential Responsibilities

  • Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
  • Get briefing on visiting families prior to their arrival from Lead Visit Monitor or Direct Care Supervisor.
  • Assist in ensuring non-residential parents are received 20 minutes before each visit and are waiting in the designated area, supervised by security. Similarly, assist in ensuring that non-residential parents are held back an additional 20 minutes at the end of each visit.
  • Ensure the preparation of documents to be used during the visit with a focus on any known safety concerns.
  • Provide residential parents and visiting children with a focused plan and preparation for a positive and safe transition to visit. 
  • Conduct monitoring and observation of non-residential parent visits with children while keeping accurate and detailed factual notes, documenting interactions on observation forms for visits, and noting child’s appearance and apparent readiness for visit.
  • Coordinate visitation activities with security or Lead Visit Monitor as necessary.
  • Model appropriate parenting behavior and encourage healthy parent child relationships.
  • Ensure parties are referred as necessary to outside referral sources for domestic violence, batterer’s treatment, counseling, financial assistance, etc.
  • Ensure compliance with center rules and policies while making interventions as necessary. 
  • Communicate in a timely manner with Lead Monitor on any incidents and issues.
  • Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
  • Monitor visits at other Visitation Center sites if needed for coverage.
  • Attend supervision, trainings and staff meetings as required.
  • Other relevant duties as necessary.

Qualifications 

  • Minimum High school diploma with 2 years relevant experience in human services field.
  • Excellent verbal, written, and organizational skills.
  • Ability to resolve conflict in appropriate ways 
  • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred.
  • Experience and knowledge of child development and impact of domestic violence on children preferred.
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Excellent written and organizational skills including computer skills;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Young Parent Support Program

Springfield
Parent and Youth Support Programs
1555_Young Parent Support Counselor_FT

Reports to:             Director of Teen Residential Services 

Schedule:               Full time, 37.5 hours/week; Monday—Friday, 9am-5pm with flexibility to meet program needs 

FLSA Status:          Non-Exempt 

Starting Rate:        $17.00/hour

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Foster a positive working environment.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Young Parent Support Counselor provides home visiting and case management services to pregnant and/or parenting young families (through age 23), in Springfield, Chicopee, and Holyoke, to support them achieve goals in areas such as parenting skills, child development, educational or career goals, health, social connections and meeting basic needs. The Young Parent Support Counselor will also conduct community outreach to collaborate with other organizations and generate referrals to the program, and provide group and/or individual services in area high schools and other community-based settings.

Essential Responsibilities

  • Provide outreach, case management and home visiting to young parents (mothers and fathers) to assist them in parenting, relationship skills, and life management.
  • Maintain a caseload of 15-20 participants.
  • Conduct initial and periodic assessments of each family to determine the appropriate level of services.
  • Complete and collect documentation and data required by funder, including but not limited to developmental screening, literacy screening, and mental health/substance abuse screening.
  • Maintain accurate and timely (within 2 business days of service) documentation for each family served, including paper and electronic records.
  • Conduct group and individual services in area high schools and other community-based settings, when appropriate.
  • Conduct community outreach to collaborate with other organizations and generate referrals to the program.
  • Meet deadlines for case management, billing and reporting.
  • Attend required supervision, staff meetings and trainings.
  • Perform other duties as necessary.

Qualifications

  • Bachelor’s degree, preferably in early childhood development or related fields such as social work, human services or community health, or equivalent professional experience;
  • Bi-lingual (Spanish/English) skill required;
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Experience with and knowledge of accessing resources within the community;
  • Excellent written and organizational skills including computer skills;
  • Must have knowledge of/contacts with community agencies;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

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