Department: Parent & Youth Support Programs
Reports to: Direct Care Supervisor of Supervised Visitation
Schedule: 37.5 hours per week; Friday and Saturday 9am – 5pm;
Tuesday, Wednesday, and Thursday, 10:30am – 6:30pm
Location: Springfield, MA
FLSA Status: Non-Exempt
Starting Rate: $16.00/hour
Posted Date: March 21, 2018
The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.
Expectations of all employees
In the performance of essential and general job responsibilities, all YWCA employees are expected to:
- Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
- Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
- Perform quality work within program guidelines and deadlines.
- Work effectively as a team contributor and foster a positive working environment.
- Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
- Maintain professional behavior and strict confidentiality.
The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors & Intake Coordinators support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety. The Visit Monitor& Intake Coordinator is also responsible for communicating regularly with the Lead Visit Monitor regarding the status of visits and any concerns. Additionally this position requires a portion of community based advocacy providing outreach and education.
Part 1: Intake Coordinator and Visit Monitor
- Schedule and conduct in-person intakes and risk assessments with residential and non-residential parents and arrange for site tours and interviews with children prior to first visit.
- Ensure parties are referred as necessary to external resources for domestic violence, batterer’s intervention, counseling, and financial assistance among others.
- Attempt contact with families assigned by the Direct Care Supervisor within 2 business days of assignment.
- Input all new client intakes and goals into Client Track within 3 business days of completion.
- Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
- Get briefing on visiting families prior to their arrival from Lead Visit Monitor or Direct Care Supervisor.
- Ensure the preparation of documents to be used during the visit with a focus on any known safety concerns.
- Model appropriate parenting behavior and encourage healthy parent child relationships.
- Ensure compliance with center rules and policies while making interventions as necessary.
- Communicate in a timely manner with Lead Monitor on any incidents and issues.
- Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
- Monitor visits at other Visitation Center sites if needed for coverage.
- Attend supervision, trainings and staff meetings as required.
- Other relevant duties as necessary.
Part 2: Community Based Advocate
- Develop and maintain positive, collaborative working relationships with community providers and grant partners.
- Provide outreach to community agenciesminimum once per week and successfully obtain new referrals to the visitation program.
- Provide advocacy and education to the community regarding the local court systems and the Court may help with court ordered supervised visitation.
- Other relevant duties as necessary.
- A.A. or equivalent with 2 years of relevant experience in human services field.
- Excellent verbal, written, and organizational skills.
- Ability to resolve conflict in appropriate ways
- Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred.
- Experience and knowledge of child development and impact of domestic violence on children preferred.
- Bilingual (Spanish-speaking) required.
- Experience with and knowledge of accessing resources within the community.
- Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
- Must be able to lift 40 lbs.
It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.
CRIMINAL BACKGROUND CHECKS
The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.
All employment at the YWCA begins with a 120-day Introductory Period.