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I Need Help

24-hour domestic violence/sexual assault hotline
413.733.7100 (TTY/V)
800.796.8711 (TTY/V)
Llamanos Spanish-language sexual assault hotline
800.223.5001

In 2009, 14 women in Massachusetts were killed in an intimate relationship. In one 24-hour period in 2009, 2,018 victims were served by domestic violence programs in the state. The numbers don’t lie: domestic violence is a deadly problem that’s not going away. That’s why we’re here for you, 24 hours a day, every day, with our domestic violence hotline numbers. So you can get the help you and your children need, when you need it most, to move from being victims to survivors.

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I Can Help

EACH ACT OF SUPPORT HONORS THE VALUE OF WOMEN'S LIVES

However you contribute, your support benefits individual women and helps the YWCA serve our community.

The YWCA of Western Massachusetts makes it easy for you to make a donation, volunteer, host an intern through your business, or advocate on issues of gender and racial inequality.

About Our Agency

Your YWCA is leading the changes that improve women’s lives

Think you know the YWCA?

We might surprise you with our range of services and inspire you with the depth of our commitment to eliminating racism and empowering women.
We’ve helped meet the needs of Western Massachusetts for over 140 years. Today, we’re leading the change in the way our community responds to domestic violence and in the resources available to victims of discrimination. And more than ever, we’re changing women’s lives by helping them reach their fullest potential.

We invite you to know us better. Get involved.

24 HOUR
domestic violence/
sexual assault hotline
(413) 733 - 7100 (TTY/V)
(800) 796 - 8711 (TTY/V)
Llamanos
Spanish-language
(800) 223 - 5001
24 HOUR
domestic violence/
sexual assault hotline
Llamanos
Spanish-language

Employment

The YWCA of Western Massachusetts is looking to add to its staff of caring professionals. The current openings are listed below by program and location. Job listings are updated regularly, so please visit our site often for current employment opportunities. The YWCA offers excellent benefits, including health, dental, life, and disability insurance; generous time-off; and a retirement plan.

The YWCA of Western Massachusetts is an Affirmative Action/Equal Opportunity Employer.

**Increased Hourly Rates**

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Springfield
Parent and Youth Support Programs
1086 - Director of Parent & Youth Services_Monday-Friday (FT) $60,000/yr

There is no greater joy, nor greater reward than to make a fundamental difference in someone’s life.

– Sister Mary Rose McGeady

The YWCA of Western Massachusetts is looking for talented leaders with a strong desire to positively impact the lives of adults, youth, and children who have been affected by domestic violence, sexual assault and other intimate crimes.  At the YWCA, we offer shelter and residential services, counseling, community education, a rape crisis hotline, and many other supports.

Come join our dynamic team of professionals committed to uphold our mission to empower women and eliminate racism

 We offer competitive pay and benefits.

 

Job Title: Director of Parent and Youth Services
Department: Parent and Youth Services

Reports to: Director of Operations

 

FLSA Status: Exempt

Salary: $60,000 / year

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

Expectations of all employees:

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose:

The Director of Parent and Youth Services provides support and guidance to the Consolidated Youth Program, Young Parent Services, Children Who Witness Violence Program, and the Supervised Visitation Program.  This position will also be responsible for the adherence to program contractual obligations and quality of program services while ensuring a strengths-based model of service delivery that is mission driven and respectful of a diverse population to promote client self-sufficiency.

 

Qualifications:

  • Master’s Degree in Social Work (LICSW or equivalent required)
  • Prior supervisory experience with demonstrated experience working with youth, adolescents, and family populations
  • Experience with survivors of domestic violence and sexual assault with an understanding of the barriers these populations may face
  • Ability to operate through a trauma-informed lens
  • Excellent written and organizational skills including strong computer skills
  • Must be committed to agency mission and be able to actively and responsibly support its vision in a positive manner within the agency as well as throughout the community
  • Must have positive energy, sound judgment, ability to work independently and as part of a team, and be able to work effectively with program staff, leadership, and clients
  • Must be detail-oriented with ability to develop and adhere to project plans, meet deadlines and achieve objectives
  • Demonstrates an understanding and active commitment to issues of diversity and inclusion, especially around communities of color and LGBTQIA+ individuals
  • Reliable vehicle and valid driver’s license required

Duties and Responsibilities:

 

  • Overall coordination and support of the following programs:
    • Children Who Witness Violence – funded through state Department of Children and Families (DCF), this program works throughout Western Massachusetts to provide short term individual and group counseling for children (ages 3-18) who have witnessed or been exposed to domestic violence;
    • Consolidated Youth Project – funded through the federal Office for Violence Against Women (OVW), this program works throughout the City of Springfield to provide intervention and prevention activities for youth and young adults (ages 13-24) who may have experienced sexual assault, teen dating violence, domestic violence, and/or stalking;
    • Supervised Visitation – funded through state Department of Public Health (DPH), this program works in Springfield and Northampton providing a safe place for visitation with the non-custodial parent for victims of domestic violence and their children;
    • Young Parent Services – funded through state Department of Children and Families (DCF), this program serves all of Western Massachusetts and can work with parents up to the age of 25 through home visiting services with Certified Parents as Teachers staff and community groups
  • Provide regular clinical supervision to 4 counselors and programmatic supervision to 4 non-clinical staff (2 of these staff supervise additional program staff)
  • Collaborate with Director of Operations, Director of Grants & Development, and Director of Finance regarding program status, grant applications, ideas/plans for growth, financial viability of programs, and to monitor program budgets
  • Monitor all program requirements including work plans, scopes of service, evaluation activities, quality assurance activities, and monthly/quarterly/annual reporting
  • Ensure clear and accurate documentation in an ethical and confidential manner including data collection and entry into client track and other statistical data collection systems; conduct monthly file audits to ensure compliance
  • Provide ongoing evaluation of staff and provide feedback to ensure quality of services / adherence to policies and procedures; coordinate with Human Resources and leadership for any disciplinary / corrective actions needed
  • Oversee staff response to mandatory reporting incidents and ensure proper procedures and guidelines are followed including documentation and prompt notification to appropriate state agency(s)
  • Ensure a strengths-based model of service delivery that is mission driven and respectful of a diverse population to promote client self-sufficiency
  • Lead team meetings for skill building, communication, and continuity among Parent and Youth programs
  • Support team to participate in community outreach, and help sustain community connections (i.e. attending task force meetings, participating in state and county-wide initiatives, etc.)
  • Provide back-up to on-call for emergencies when needed
  • Assist in hiring and training / orientation of new staff
  • Other relevant duties as needed
Holyoke
Residential Programs
1097 - Support Specialist_Monday-Friday (FT)_2pm to 10 pm

Summary

The Support Specialist (SS) provides case management services and support to teen mothers ages 13-20 and their children that reside in the Teen Parenting Program.  The SS follows the Caring Together model and implement’s a wrap around approach when developing the Individual Family Treatment Plans, Safety Plans and assessments.  The SS is the primary support to the program participant in her goal setting and achievement towards independent living.  

Duties and Responsibilities:

  • Nurture and support a milieu approach that is youth-guided, family-driven, strengths-based, trauma-informed and embraces a positive youth development framework
  • Responsible for pre-intake, intake, assessment, treatment planning and case management for all residents to include:  treatment plan, transition plan and child assessment to include
    • Complete 100% of initial safety plan within 8 hours of entry.
    • Complete 100% of individualized family treatment plans within 72 hours of entry, again within 30 days then ongoing quarterly
    • Complete 100% of EI referrals within 5 days of entry, to ensure screening within 45 days of intake
    • Complete 100% of the Teen Assessment/Bio-Psycho-Social within 24 hours of entry
    • Complete 100% of Casey Ansell Life Skills Assessment within 20 days of intake then quarterly
    • Complete 100% of Comprehensive Parenting Assessment at 2 weeks/3months/6 months/1 year
    • Complete 100% Life Skill Progression Scale within 30 days of intake, then quarterly with IFTP
    • Complete 100% of budgets on a monthly basis or as needed
    • Complete 100% of the DCF/DTA intake verification and email to the appropriate individual’s within 24 hours of intake
    • Complete 100% of the DCF/DTA discharge verification and email to the appropriate individual’s within 24 hours of discharge.
    • Complete 100% of the DCF/DTA survey monkey within 30 days of intake
    • Obtain 100% of current physical/dental record within 30 days of intake then yearly (child and parent)
    • Obtain 100% of updated immunization records with 45 days of intake. (child and parent)
    • Complete 100% of all pregnancy plans as applicable
    • Complete 100% BHN therapist referral within 10 days of intake.
    • Obtain documentation of participant enrollment in education/job training within 28 days of intake.
    • Obtain DTA proof of income within 5 days of intake and ongoing
    • School/Daycare enrollment for 100% of children
  • Conduct groups as needed to ensure groups are held 6 hours per week (shared responsibility with DSA’s and outside providers)
  • Conduct follow-up with 100% participants at 3,6, and 12 months. 
  • Develop crisis plans/safety plans that promote use of youth and family strengths and informal and formal resources
  • Ensure services are responsive to identified needs and the participant and family has voice, choice and ownership of their plan and services
  • Collaborate and engage with family, peer advocates, Family partners and other involved partners in care of participant to ensure a positive transition into the program
  • Engage services and activities with input from participant and other member of the participant’s team to identify mutually agreeable and measurable goals and objectives and to promote appropriate and integrated services. 
  • Facilitate team meetings at following intervals and more often as needed: initial treatment plan development within 72 hours; ongoing treatment plan development within 30 days;  every 3 months for treatment plan rewrite and invite all involved family (including father of child) and service providers as Teen chooses.
  • Collaborate with BHN for individual therapy, seek referrals for medication evaluation, gain clinical consultation and engage during weekly case review with assigned clinician
  • Develop behavior support plans with participant, family and staff in accordance with PBIS
  • Provide crisis counseling as needed
  • Provide direct assistance to clients by helping them to obtain needed services to enable them to transition to community-to include housing search and advocacy
  • Monitor progress of client by acting as a coordinator of the various services received to ensure continuity of care,.
  • Maintains participant record with all required documentation to ensure a complete and up-to-date record of services available at all times. 
  • Ensure deadlines are met for  iFamilynet and Client Track and that documentation is clear, accurate and documented in ethical and confidential manner
  • Assists participants in developing and maintaining a supportive network in the community, particularly in relation to family and friends in order to develop and maintain meaningful social relationships.
  • Empower youth and family through general modeling, advocacy, coaching, follow up, and support.
  • Teach youth and family how to effectively advocate within various child-serving agencies to include DCF, Juvenile Justice, and the education system.
  • Respect and adhere to  the Five Fundamental Human Rights-be clear in understanding of these rights, policies related to these rights and a participants right to file a complaint and/or grievance
  • Promotes child, youth and family involvement at the individual and community levels.
  • Facilitate weekly case review with the team
  • Attend scheduled supervision, staff meetings and trainings
  • Read and keep daily logs
  • Maintain medication log, prompt residents to take their medication and medicate their children promptly
  • Know and enforce rules, regulation and policies of the program
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping)
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Maintain 1:5 staff to child ratio at all times
  • Support positive residential environment and teamwork
  • Assist with facilitation of referrals into program
  • Develop and maintain professional working relationships with community agencies and other programs and agencies in order to identify unmet needs and to effectively access a comprehensive range of services for participants.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Ongoing communication and supervision with Program Director to include daily updates regarding concerns
  • Perform other related duties as needed
  • Enter services and other data into Client Track within 24 hours of  participant contact.
  • Open, Update and Close goals as completed
  • Exit participants within 24 hours of exit from shelter
  • Provide daily check-ins with 100%  participants

Technical Skills: 

  • Bachelors in Social Work or counseling preferred with 4 years experience working with youth and their families
  • Residential experience and experience with adolescents and/or young parents and children preferred.
  • Strong teamwork, organizational and communication skills required.
  • Must have knowledge of/contacts with community agencies.
  • Must have valid driver’s license, reliable vehicle, and telephone.
  • Must be able to lift up to 40 lbs.

 

 

Competency Model

  • Customer Focus
  • Results-Oriented
  • Ethics, Integrity, Sensitivity
  • Interpersonal Relationships and Accountability
  • Technical Skills
  •  Trauma-Informed Response
  •  Approachability
  •  Professional Practice and Self Care

Rate: $16.00 per hour

Springfield
Residential Programs
1098 - Direct Service Advocate_Monday-Friday_3 pm to 11 pm (FT)

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA)
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift
  • Assist with child care as needed to support service planning goal activities completion
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only)
  • Attend scheduled staff meetings, supervision and trainings as required
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only)
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only)
  • Perform other related duties as needed

 

Additional Overnight Direct Service Advocate Responsibilities:

  • Responsible for consistent monitoring of building for safety and security
  • Responsible for well-checks on all residents throughout the night following handbook procedures
  • In order to determine program effectiveness and impact, enter 100% of enrollments, exits and services into Client Track daily 
  • Maintain 1:10 staff  to child ratio at all times (TPP DSA’s only)
  • Adhere to awake overnight requirements

 

DVSS Kitchen Responsibilities:

  • Weekend meal planning with input from program cook
  • Meal preparation, clean-up and proper storage of food for weekend lunches and dinners
  • Provide nutritional options for residents with dietary restrictions as stated in Resident's Kitchen Survey
  • Record menu items with cooked, cold and holding temperatures in food temperature log 2 times per meal (when food comes out of the oven and when served).
  • Assist program cook with maintenance and cleaning of kitchen, food storage areas and appliances.
  • Assist Program Cook with food inventory, product storage and organization
  • Assist with answering doors as needed

Technical Skills: 

  • Minimum HS diploma with experience in human services; Associates Degree preferred
  • Residential direct service experience preferred
  • Ability to work with individuals and families from a strengths-based, trauma-informed perspective
  • Excellent interpersonal and problem-solving skills
  • Must be able to work effectively as part of a team.
  • Experience working with diverse populations required.
  • Must have a valid driver’s license, reliable vehicle and a telephone.
  • Must be able to lift up to 40 lbs.
Springfield
Residential Programs
1094 - Direct Service Advocate_TPP_Every other weekend_11 pm to 7 am (PT)

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Springfield
Residential Programs
1090 - Intake Worker_Every other weekend 3 pm to 11 pm (PT)

Summary

Providing service to a 58 bed emergency shelter for single women and families that are currently fleeing imminent danger from domestic or sexual violence,  an Intake Worker provides support, advocacy and crisis response on our 24 hour hotline for domestic and sexual violence victims, significant others and professionals. Intake workers are part of a team model working with peers, supervisors, and outside connections to best serve the residents of the shelter and those calling our hotline. 

Responsibilities:

  • Provide trauma-informed, strengths-based telephone interventions that incorporate safety planning and assessment of immediate needs into 100% of each call
  • Answer 24 hour Intake Line for Domestic Violence and Sexual Assault Services within the 1st 3 rings, 100% of the time.
  • Ensure bed-update system receives a login and updates/changes within the 1st hour of each shift and again as space changes
  • Conducts shelter and community-based intakes and delivers to Community-Based Supervisor mailbox prior to end of shift
  • Assist  DSA with completing 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe to include walkie-talkie checks with Springfield Teen parent program staff to ensure efficient communication for potential crises.
  • Complete 100% of all required safety checks on residents and children as determined by the program director or direct care supervisor
  • Maintains communication with shelter and community-based staff
  • Complete 100% of hotline logs, case notes, incident reports, logs, service tracking logs, etc prior to the end of shift.
  • Maintains client records as needed
  • Attends supervision, trainings and staff meetings as required
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Assists with staffing shelter during crisis situations or in times where support is needed
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping)
  • Enter housing management enrollments, intakes, DSA services, and exits into Client Track for 100% of clients daily (FT overnight shift)
  • Performs other related duties as needed.

Technical skills: 

  • A.A. or equivalent education or experience in a human service field. 
  • One year of direct service experience and familiar with issues of violence against women.
  • Bilingual/Spanish-speaking preferred.
  • Must have valid driver’s license, reliable vehicle and telephone.
  • Must be able to lift up to 40 lbs.
Holyoke
Residential Programs
1099 - Direct Service Advocate_Every other Saturday/Sunday_3 pm to 11 pm (PT) (3 positions)

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

 

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA)
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift
  • Assist with child care as needed to support service planning goal activities completion
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only)
  • Attend scheduled staff meetings, supervision and trainings as required
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only)
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only)
  • Perform other related duties as needed

 

Additional Overnight Direct Service Advocate Responsibilities:

  • Responsible for consistent monitoring of building for safety and security
  • Responsible for well-checks on all residents throughout the night following handbook procedures
  • In order to determine program effectiveness and impact, enter 100% of enrollments, exits and services into Client Track daily 
  • Maintain 1:10 staff  to child ratio at all times (TPP DSA’s only)
  • Adhere to awake overnight requirements

 

DVSS Kitchen Responsibilities:

  • Weekend meal planning with input from program cook
  • Meal preparation, clean-up and proper storage of food for weekend lunches and dinners
  • Provide nutritional options for residents with dietary restrictions as stated in Resident's Kitchen Survey
  • Record menu items with cooked, cold and holding temperatures in food temperature log 2 times per meal (when food comes out of the oven and when served).
  • Assist program cook with maintenance and cleaning of kitchen, food storage areas and appliances.
  • Assist Program Cook with food inventory, product storage and organization
  • Assist with answering doors as needed

Technical Skills: 

  • Minimum HS diploma with experience in human services; Associates Degree preferred
  • Residential direct service experience preferred
  • Ability to work with individuals and families from a strengths-based, trauma-informed perspective
  • Excellent interpersonal and problem-solving skills
  • Must be able to work effectively as part of a team.
  • Experience working with diverse populations required.
  • Must have a valid driver’s license, reliable vehicle and a telephone.
  • Must be able to lift up to 40 lbs.
Holyoke
Residential Programs
1101 - Direct Service Advocate_Every Other Weekend_2 pm to 10 pm (PT)

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA)
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift
  • Assist with child care as needed to support service planning goal activities completion
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only)
  • Attend scheduled staff meetings, supervision and trainings as required
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only)
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only)
  • Perform other related duties as needed

 

Additional Overnight Direct Service Advocate Responsibilities:

  • Responsible for consistent monitoring of building for safety and security
  • Responsible for well-checks on all residents throughout the night following handbook procedures
  • In order to determine program effectiveness and impact, enter 100% of enrollments, exits and services into Client Track daily 
  • Maintain 1:10 staff  to child ratio at all times (TPP DSA’s only)
  • Adhere to awake overnight requirements
Northampton
Supportive Services
1100 - Lead Visit Monitor_Wed/Fri 5:30 pm to 8:30 pm_Sat 9:30 am - 3:30 pm (PT)

Qualifications: 

  • Minimum High school diploma with minimum 3 years relevant experience in human services field required;  Bachelor’s Degree preferred
  • Must have prior experience working with victims of violence and/or those who have perpetrated violence in an intimate partner relationship
  • Must have experience and knowledge of child development and impact of domestic violence on children
  • Familiarity with court systems and legal issues affecting victims of domestic violence
  • Must have excellent written and verbal communication and observational skills
  • Must have demonstrated leadership qualities and ability to resolve conflict in appropriate ways
  • Must have the ability to be a strong team player.
  • Valid driver’s license and reliable vehicle required

 

Duties and Responsibilities:

  • Coordinate visitation site staff, guards, volunteers and interns during visit times.
  • Set up and closing of center to include setting up of rooms and cleaning up at end of the day
  • Collection of fees and completion of fee report for each visit
  • Ensure non-custodial parents are received 15 minutes before each visit and are waiting in designated area, supervised by guard; Ensure non-custodial parents are held back an additional 15 minutes at end of each visit
  • Ensure safe transition of child from/to custodial to/from non-custodial parent at beginning and end of each visit
  • Ensure monitors have all necessary information needed to conduct visits for each family
  • Conduct monitoring and observation of non-custodial parent visits with his/her children, and keep detailed factual notes of what transpires during visit including direct quotes.
  • Complete observation form for each family observed. Collect notes from all other monitors
  • Interact in neutral manner with custodial parents and children, ensuring there is no discussion of any matters unrelated to the visit at hand.
  • Model appropriate parenting behavior and encourage healthy parent child relationships
  • Ensure parties are referred as necessary to outside referral sources for domestic violence, batterer’s treatment, counseling, financial assistance, etc.
  • Responsible for knowing and enforcing center rules and policies, and make interventions as necessary.
  • Communicate in a timely manner with Direct Care Supervisor on any incidents and issues; contact Director of Community-Based Domestic Violence Services if DCS is unavailable
  • Check-in with Direct Care Supervisor at end of the visiting day
  • Ensure that transportation of children at exchanges and visits adheres to all safety laws/policies regarding seat belts and car seat requirements and refuse to allow child to be transported unless law is being adhered to.
  • Attend trainings and staff meetings as required.
  • Relevant duties as needed.
Springfield
Survivor Outreach and Advocacy Services
1078 - Relief Intake Worker_All Shifts

The Intake Worker is responsible for answering the 24-hour Intake Line for Domestic Violence and Sexual Assault Services.  This position is also responsible for entering hotline statistics, intakes and other information into computer database. 

$16.00 per hour

Springfield
Residential Programs
1083 - Relief Direct Service Advocate_All Shifts

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

$14.00 per hour

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