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I Need Help

24-hour domestic violence/sexual assault hotline
413.733.7100 (TTY/V)
800.796.8711 (TTY/V)
Llamanos Spanish-language sexual assault hotline
800.223.5001

In 2009, 14 women in Massachusetts were killed in an intimate relationship. In one 24-hour period in 2009, 2,018 victims were served by domestic violence programs in the state. The numbers don’t lie: domestic violence is a deadly problem that’s not going away. That’s why we’re here for you, 24 hours a day, every day, with our domestic violence hotline numbers. So you can get the help you and your children need, when you need it most, to move from being victims to survivors.

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I Can Help

EACH ACT OF SUPPORT HONORS THE VALUE OF WOMEN'S LIVES

However you contribute, your support benefits individual women and helps the YWCA serve our community.

The YWCA of Western Massachusetts makes it easy for you to make a donation, volunteer, host an intern through your business, or advocate on issues of gender and racial inequality.

About Our Agency

Your YWCA is leading the changes that improve women’s lives

Think you know the YWCA?

We might surprise you with our range of services and inspire you with the depth of our commitment to eliminating racism and empowering women.
We’ve helped meet the needs of Western Massachusetts for over 140 years. Today, we’re leading the change in the way our community responds to domestic violence and in the resources available to victims of discrimination. And more than ever, we’re changing women’s lives by helping them reach their fullest potential.

We invite you to know us better. Get involved.

24 HOUR
domestic violence/
sexual assault hotline
(413) 733 - 7100 (TTY/V)
(800) 796 - 8711 (TTY/V)
Llamanos
Spanish-language
(800) 223 - 5001
24 HOUR
domestic violence/
sexual assault hotline
Llamanos
Spanish-language

Employment

The YWCA of Western Massachusetts is looking to add to its staff of caring professionals. The current openings are listed below by program and location. Job listings are updated regularly, so please visit our site often for current employment opportunities. The YWCA offers excellent benefits, including health, dental, life, and disability insurance; generous time-off; and a retirement plan.

The YWCA of Western Massachusetts is an Affirmative Action/Equal Opportunity Employer.

**Increased Hourly Rates**

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Springfield
Residential Programs
1149 - Support Specialist_Teen Parent Program_(FT)

Springfield Teen Parenting Program

Support Specialist

Job Description

Reports to:                         Program Director

Schedule:                            Full time, 37.5 hours/week; Monday—Friday, 10am – 6pm

FLSA Status:                       Non-Exempt 

Starting Rate:                    $16.00/hour

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

Reporting to the Program Director, the Support Specialist is responsible for the case management responsibilities for Teen Parenting Program. S/he will empower residents with life skills, employment search, housing, budgeting, and advocacy and community resources to assist them with transitioning into safe appropriate housing.  The Support Specialist will assist residents with employment and housing opportunities in the community.  This role follows the agency mission and trauma informed service model to provide the support and advocacy needed for this population.

Essential Responsibilities

  • Nurture and support a milieu approach that is youth-guided, family-driven, strengths-based, trauma-informed and embraces a positive youth development framework.
  • Responsible for pre-intake, intake, assessment, treatment planning and case management for all residents to include Bio-Psycho-Social Assessment, CANS (DCF families), treatment plan, transition plan and child assessment to include developmental screening by EI provider within 45 days of intake.
  • Collaborate and engage with family, peer advocates, Family partners and other involved partners in care of participant to ensure a positive transition into the program.
  • Engage services and activities with input from participant and other member of the participant’s team to identify mutually agreeable and measurable goals and objectives and to promote appropriate and integrated services. 
  • Develop treatment plan within 2 weeks of intake and rewrite plan every 3 months, holding a team meeting for every review and including all involved family and service providers.
  • Refer participants for individual therapy, seek referrals for medication evaluation, and consult clinical team members as appropriate.
  • Develop behavior support plans with participant, family, and staff.
  • Provide crisis counseling as needed.
  • Provide direct assistance to clients by helping them to obtain needed services to enable them to transition to community-to include housing search and advocacy.
  • Monitor and document client progress.
  • Maintain complete and timely participant records.
  • Ensure deadlines are met for Client Track and other data collection methods in an, accurate, ethical and confidential manner.
  • Provide guidance to clients regarding self-advocacy within the DCF, juvenile justice, school, and legal systems.
  • Promote child, youth and family involvement at the individual and community levels.
  • Facilitate weekly case review with the team and facilitate team meetings as required.
  • Attend scheduled staff meetings.
  • Maintain medication log, prompt residents to take their medication and medicate their children promptly.
  • Know and enforce rules, regulations and policies.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping)
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Maintain 1:5 staff to child ratio at all times.
  • Perform other related duties as needed.

Qualifications

  • Associates Degree with 3 years of direct experience in human services field; Bachelor’s with 1 year direct experience in human services field preferred.
  • Residential experience and experience with adolescents and/or young parents and children preferred;
  • Strong teamwork, organizational and communication skills required;
  • Must have knowledge of/contacts with community agencies;
  • Must have a valid driver’s license and reliable transportation;
  • Bi-lingual (Spanish/English) skill preferred; and
  • Must be able to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

 

____________________________________                           _________________________

Employee Signature                                                                   Date

Springfield
Residential Programs
1148_Direct Service Associate_Teen Parent Program_(FT)

Direct Service Advocate

Springfield Residential Programs

 

Reports To:    Program Director

FLSA Status:   Non-Exempt

Starting Rate: $14.00/hour

Schedule:      Monday-Friday, 7AM-3PM

 

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
  • Perform other related duties as needed. 

 EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT:

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions.

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

 

 

_______________________________________                  ______________________________

Employee Signature                                                         Date

Springfield
Survivor Outreach and Advocacy Services
1146 - Sexual Assault Counselor_(FT)

Sexual Assault Counselor

JOB DESCRIPTION

 

 

Department:             Community Support Programs

Reports to:                Direct Care Supervisor of CBDV & SA

 

Schedule:                  Full time, 37.5 hours/week

                                   Monday – Friday 9 a.m to 5 p.m with flexibility to meet program needs.

 

Salary:                      $16.00 per hour plus additional compensation for on-call requirements

FLSA Status:            Non-Exempt

 

Summary: 

The Sexual Assault counselor is responsible for providing support, counseling, referrals and advocacy to survivors of sexual assault as well as to significant others of survivors. The Sexual Assault counselor will be a part of an on-call rotation, providing medical advocacy five area hospitals (Baystate Medical Center, Mercy Medical Center, Holyoke Medical Center, Noble Hospital and Wing Hospital). The counselor will also provide police advocacy at area police stations, as well as provide legal advocacy at area court house.

 

Responsibilities:

  • Provide individual counseling to survivors of sexual assault as well as significant others (ages 12 & up), including outreach counseling services at sites such as the Women’s Correctional Facility, MLK Family Services and public locations such as libraries; Conducting between 12 to 15 sessions per client within 5 days of  request.
  • Provide support/advocacy for clients experiencing crisis/trauma due to sexual assault.
  • Participate in an on-call coverage rotation to respond to emergency calls for medical advocacy. (On Call responsibilities will be equally divided between the direct care supervisor, both sexual assault counselors and/or volunteers.); responding to all area hospitals within 1 hour of request for services.
  • Provide legal advocacy to participants who request it, within 2 weeks prior to the court date.
  • Provide police advocacy upon request.
  • Conduct 1-2 weekly group sessions per week, including co-facilitation of the Women’s Correctional Facility’s Transitions class, designated to topics surrounding domestic violence, sexual assault and coping skills.
  • Complete safety planning with 100% of clients served.
  • Provide case management services and referrals to clients engaged in services.
  • Provide walk-in client coverage during specified office hours.
  • Conduct satellite site hours at the Women’s Correctional Facility and MLK Family Services.
  • Assist in facilitating trainings.
  • Participate in community outreach and networking with local agencies in order to create collaborations between the YWCA’s Rape Crisis Center (RCC) and community agencies.
  • Complete proper and accurate documentation of services including maintenance of files and input of services, intakes and assessments within 2 days of adult participant contact.
  • Attend required supervision, trainings and staff meetings
  • Perform other related duties as needed

 

Qualifications:

  • A.A. or equivalent education of experience in a human service field.
  • One year direct service experience/familiarity with issues of violence against women.
  • Must have prior experience working with children and/or adult survivors of sexual assault and domestic violence as well as experience with homeless/immigrant populations preferred.
  • Must have group work experience and comfort working with a variety of topics including sexual assault and domestic violence.
  • Must be comfortable with public speaking.
  • Experience and comfort working with diverse populations required.
  • Must have a valid driver’s license, reliable vehicle and working telephone.
  • Must be able to lift 40 pounds.
  • Bilingual required.

 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

 

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

Springfield
Parent and Youth Support Programs
1144_Young Parent Support Counselor_(FT)

Young Parent Support Counselor

Job Description

 

Job Title:                  Young Parent Support Counselor

Department:              Parent & Youth Services

Reports to:                Director of Parent & Youth Services

Schedule:                  Full-time, 37.5 hours/week; Monday – Friday 9 am to 5 pm

FLSA Status:            Non-Exempt

Starting Rate:            $16.00/hour

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

 

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

 

Position Purpose

The Young Parent Support Counselor provides home visiting and case management services to pregnant and/or parenting young families (through age 23), in Springfield, Chicopee, and Holyoke, to support them achieve goals in areas such as parenting skills, child development, educational or career goals, health, social connections and meeting basic needs. The Young Parent Support Counselor will also conduct community outreach to collaborate with other organizations and generate referrals to the program, and provide group and/or individual services in area high schools and other community-based settings.

 

Essential Responsibilities

  • Provide outreach, case management and home visiting to young parents (mothers and fathers) to assist them in parenting, relationship skills, and life management.
  • Maintain a caseload of 15-20 participants.
  • Conduct initial and periodic assessments of each family to determine the appropriate level of services.
  • Complete and collect documentation and data required by funder, including but not limited to developmental screening, literacy screening, and mental health/substance abuse screening.
  • Maintain accurate and timely (within 2 business days of service) documentation for each family served, including paper and electronic records.
  • Conduct group and individual services in area high schools and other community-based settings, when appropriate.
  • Conduct community outreach to collaborate with other organizations and generate referrals to the program.
  • Meet deadlines for case management, billing and reporting.
  • Attend required supervision, staff meetings and trainings.
  • Perform other duties as necessary.

 

Qualifications:

  • Bachelor’s degree, preferably in early childhood development or related fields such as social work, human services or community health, or equivalent professional experience.
  • Bilingual (Spanish and English) preferred.
  • Experience with and knowledge of accessing resources within the community.
  • Excellent verbal, written, and organizational skills, including strong computer skills.
  • Must be able to lift 40 lbs.
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.

 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

 

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

 

 

 

Springfield
Parent and Youth Support Programs
1135 - OVW Program Coordinator_(FT)

Department:                         Parent & Youth Support Programs

Reports to:                Direct Care Supervisor of Supervised Visitation

 

Schedule:                  37.5 hours per week; Friday and Saturday 9am – 5pm;

Tuesday, Wednesday, and Thursday, 10:30am – 6:30pm

 

Location:                   Springfield, MA

 

FLSA Status:               Non-Exempt

Starting Rate:            $16.00/hour

 

Posted Date:             March 21, 2018

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

 

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

 

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors & Intake Coordinators support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety.  The Visit Monitor& Intake Coordinator  is also responsible for communicating regularly with the Lead Visit Monitor regarding the status of visits and any concerns. Additionally this position requires a portion of community based advocacy providing outreach and education.

Part 1: Intake Coordinator and Visit Monitor

  • Schedule and conduct in-person intakes and risk assessments with residential and non-residential parents and arrange for site tours and interviews with children prior to first visit.
    • Ensure parties are referred as necessary to external resources for domestic violence, batterer’s intervention, counseling, and financial assistance among others.
    • Attempt contact with families assigned by the Direct Care Supervisor within 2 business days of assignment.
      • Input all new client intakes and goals into Client Track within 3 business days of completion.
      • Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
      • Get briefing on visiting families prior to their arrival from Lead Visit Monitor or Direct Care Supervisor.
      • Ensure the preparation of documents to be used during the visit with a focus on any known safety concerns.
      • Model appropriate parenting behavior and encourage healthy parent child relationships.
      • Ensure compliance with center rules and policies while making interventions as necessary.
      • Communicate in a timely manner with Lead Monitor on any incidents and issues.
      • Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
      • Monitor visits at other Visitation Center sites if needed for coverage.
      • Attend supervision, trainings and staff meetings as required.
      • Other relevant duties as necessary.

 

Part 2: Community Based Advocate

  • Develop and maintain positive, collaborative working relationships with community providers and grant partners.
  • Provide outreach to community agenciesminimum once per week and successfully obtain new referrals to the visitation program.
  • Provide advocacy and education to the community regarding the local court systems and the Court may help with court ordered supervised visitation.
  • Other relevant duties as necessary.

 

Qualifications

  • A.A. or equivalent with 2 years of relevant experience in human services field.
  • Excellent verbal, written, and organizational skills.
    • Ability to resolve conflict in appropriate ways
    • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred.
    • Experience and knowledge of child development and impact of domestic violence on children preferred.
    • Bilingual (Spanish-speaking) required.
    • Experience with and knowledge of accessing resources within the community.
    • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
    • Must be able to lift 40 lbs.

 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Holyoke
Residential Programs
1132 - Direct Service Advocate_HTPP_Monday - Friday_3 to 11 pm_(FT)

FLSA Status:     Non-Exempt

 

Starting Rate: $14.00/hour

 

Schedule:        Monday – Friday, 3pm – 11pm

 

Post Date:       March 5, 2018

 

 

Summary: 

 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

 

Duties and Responsibilities:

 

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
  • Perform other related duties as needed. 

 

Additional Overnight Direct Service Advocate Responsibilities:

 

  • Responsible for consistent monitoring of building for safety and security.
  • Responsible for well-checks on all residents throughout the night following handbook procedures.
  • In order to determine program effectiveness and impact, enter 100% of enrollments, exits and services into Client Track daily.
  • Maintain 1:10 staff  to child ratio at all times (TPP DSA’s only).

 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT:

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions.

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

 

 

 

Springfield
Parent and Youth Support Programs
1117 - Clinical Supervisor _(FT)

Department:           Programs

Reports to:              Director of Programs & Grants

Salary:                     $60,000

Schedule:                Full time, 37.5 hours/week,Monday—Friday, 9:00am – 5:00pm, with flexibility to meet program needs

FLSA Status:                         Exempt

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

 

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s social justice mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

 

Position Purpose

The Clinical Supervisor provides supervision to domestic violence and sexual assault counselors, case managers, other employees, and interns across YWCA programs and locations to ensure high quality services to residents and clients. The Supervisor provides oversight for the planning, evaluation, and reporting of systems of counseling and case management service delivery. Among the Supervisor’s leadership responsibilities is to model trauma informed, client centered, and culturally competent approaches to counseling and case management.

 

Qualifications

  • Licensed practitioner in social work (LICSW required), counseling, or psychology with a minimum of 3 years post-license clinical experience preferred;
  • Experience working with adults and children survivors of domestic violence, sexual assault / abuse, and/or other forms of trauma;
  • Prior supervisory experience;
  • Knowledge of Springfield-area human services;
  • Competency in operating within anti-oppression and trauma-informed frameworks;
  • Must be committed to the YWCA’s mission and be able to actively and responsibly support its vision when working with internal and external stakeholders;
  • Exhibit sound judgment and ability to work independently and collaboratively with program staff, leadership, residents, and clients;
  • Excellent  verbal, written, and organizational skills, including strong computer skills;
  • Must have access to reliable transportation, have a safe driving record, and be able to travel throughout Hampden County; and
  • Ability to lift up to 40 pounds.

 

Duties and Responsibilities

  • Provide ongoing clinical supervision to domestic violence and sexual assault counselors, case managers, hotline intake workers, other employee professionals, and counseling interns.
  • Inspire, plan, guide, and evaluate the work of Child & Family Counseling team which currently consists of 5 or fewer members.
  • Provide consultation, facilitation, and training to directors and staff regarding clinical theory, methods, interventions, alternate techniques, and needs and outcomes assessment while reinforcing the YWCA’s capacity for counseling and case management.
  • Coordinate crisis plans and responses with internal teams, community-based organizations, and/or first responders as appropriate.
  • Propose, review, and/or otherwise support process and content enhancements to the YWCA’s domestic violence and sexual assault training curriculum.
  • Provide individual and group counseling to individuals and families impacted by domestic violence.
  • Ensure thorough documentation and timely reporting of client services in accordance with organizational and grantor requirements.
  • Expand the YWCA’s organizational relationships with community-based service providers.
  • Contribute to the development of grant applications, portal pages, and/or other communication assets that substantively feature the YWCA’s counseling programs and services.
  • Assist in the recruitment and on-boarding of counseling and case management team members.

 

 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

 

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

 

 

 

 

 

 

_______________________________________                  ______________________________

Employee Signature                                                         Date

 

Springfield
Workforce Development
1145 - Construction Educator_Monday - Friday_9am - 3pm_(PT)

Job Title:                Construction Educator               
Department:           Workforce Development Programs

Reports to:              Construction Manager

Schedule:                Full time, 30 hours/week; Monday—Friday, 9:00am – 5:00pm, with flexibility to meet program needs

 FLSA Status:          Non-Exempt

Starting Rate:          $20.00/hour

Posted Date:           5/24/2018

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

 

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

 

Position Purpose

YouthBuild provides the opportunity for out of school youth and young adults 17-24 to achieve their educational goals through the achievement a construction credential which will enable them to pursue their career goals. The Construction Educator provides classroom based construction education and worksite/workshop construction training to students enrolled in the program.  The Construction Trainer will assist the Construction Manager with the construction and maintenance of structures, facilities, and systems at multiple YouthBuild worksites.

 

Essential Responsibilities

  • Provide direct supervision of YouthBuild students on the worksite or at the YouthBuild program for hands-on training (when tools are being used) to ensure mandated ratios are met at all items.
  • Provide technical and practical assistance to housing partners of YouthBuild-related projects as needed.
  • Teach all construction related skills including, but not limited to, demolition, concrete, rough framing, roofing, drywall, door installation, painting, finish carpentry, etc. to YouthBuild students.
  • Adhere to all HBI-Pact requirements.
  • Responsible for safety enforcement, tracking tools, and monitoring/maintaining equipment that is used by students.
  • Attend and participate in all YouthBuild events/activities as requested by YouthBuild Director (Student Orientation, State House Day, Graduation, etc)
  • Assist in the personal and vocational counseling and development of YouthBuild students’ leadership skills and with development of job opportunities in conjunction with other YouthBuild Staff.
  • Participate in student evaluations.
  • Complete all data entry/paperwork required by funders.  Must be comfortable with Microsoft Office, email, and the utilizing the internet.
  • Attend YWCA/YouthBuild staff meetings, supervisions and trainings as required.
  • All other duties as assigned.

 

Qualifications

  • High School Diploma or equivalency
  • 3 years of direct experience in the trades.  Please note that documentation of experience is required for certification as a HBI-Pact instructor.
  • Experience with teaching young adults preferred.
  • Excellent interpersonal and problem-solving skills; ability to relate to a wide variety of issues, people, and institution required.
  • Must be flexible and be comfortable with working in a fast past environment that requires multi-tasking and ability to understand and adapt to the individual needs of students.
  • Effective human services skills such as coaching, mentoring, and supervision.
  • Must have excellent written and organizational skills, and demonstrated abilities to communicate information and ideas clearly and concisely, in writing.
  • Must have ability to engage students, possess problem/conflict resolution skills and be highly motivated.
  • Must have demonstrated ability to speak clearly and concisely, listen and understand information and ideas.
  • Must have a valid driver’s license and reliable transportation.
  • Must be able to lift up to 40 lbs.
  • Bi-lingual (Spanish/English) skill preferred.

 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

 

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Holyoke
Residential Programs
1136 - Direct Service Advocate_Every Other Weekend_8am-4pm_(PT)

FLSA Status:   Non-Exempt

 

Starting Rate:  $14.00/hour

 

Schedule:        Every other Saturday/Sunday_8 am to 4 pm (PT)

 

Posted:           March 22, 2018

 

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

 

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
  • Perform other related duties as needed. 

 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Valid driver’s license, reliable transportation and telephone; and
  • Ability to lift up to 40 lbs.

 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

 

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT: 

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions. 

 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

Holyoke
Residential Programs
1099 - Direct Service Advocate_Every other Saturday/Sunday_3 pm - 11 pm_(PT)_(2 positions)

FLSA Status:   Non-Exempt

 

Starting Rate: $14.00/hour

 

Schedule:       Every other Saturday/Sunday_3 pm to 11 pm (PT)

 

Post Date:      October 17, 2017

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
  • Perform other related duties as needed. 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT: 

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions. 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Residential Programs
1138_Relief Direct Service Associate_DVSS_All Shifts

DOMESTIC VIOLENCE SHELTER SERVICES (DVSS)

Relief Direct Service Advocate

 

Department:      Domestic Violence Shelter Services (DVSS)

Reports to:         Direct Care Supervisor, DVSS

FLSA Status:       Non-Exempt

Starting Rate:    $14.00/hour

Schedule:            Per Diem (Minimum of 2 Shifts per Month)

Post Date:           Evergreen

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

 

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s social justice mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

 

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

 

Duties and Responsibilities

  • Answer hotline as needed.
  • Conduct shelter screenings and intakes as needed.
  • Provide crisis intervention as needed.
  • Help residents become acquainted with shelter and other residents upon arrival.
  • Provide counseling to resident upon arrival and as needed throughout their stay.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
  • Ensure residents are following shelter schedule, including wake up times as applicable.
  • Enforce shelter rules and guidelines.
  • Assist with children’s groups as needed.
  • Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
  • Ensure completion of chores as applicable.
  • Complete all required paperwork.
  • Maintain client records.
  • Ensure parents / guardians supervise children, including at bedtime as applicable.
  • Prepare rooms for residents including washing, drying and putting away linen.
  • Attend monthly staff meetings.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Perform other related duties as needed.

 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Valid driver’s license, reliable transportation and telephone; and
  • Ability to lift up to 40 lbs.

 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

 

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

Springfield
Parent and Youth Support Programs
1128_Relief Visit Monitor_All Shifts

Relief Visit Monitor

Job Description

 

                       
Department: Parent & Youth Support Programs

Reports to: Direct Care Supervisor of Supervised Visitation

Schedule: Per Diem

Location: All Supervised Visitation Sites

FLSA Status: Non-Exempt

Starting Rate: $16.00/hour

Posted Date: January 18, 2018

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

 

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

 

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety.  The Relief Visit Monitor is also responsible for communicating regularly with the Lead Visit Monitor regarding the status of visits and any concerns.

 

Essential Responsibilities

  • Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
  • Get briefing on visiting families prior to their arrival from Lead Visit Monitor or Direct Care Supervisor.
  • Assist in ensuring non-residential parents are received 20 minutes before each visit and are waiting in the designated area, supervised by security. Similarly, assist in ensuring that non-residential parents are held back an additional 20 minutes at the end of each visit.
  • Ensure the preparation of documents to be used during the visit with a focus on any known safety concerns.
  • Provide residential parents and visiting children with a focused plan and preparation for a positive and safe transition to visit.
  • Conduct monitoring and observation of non-residential parent visits with children while keeping accurate and detailed factual notes, documenting interactions on observation forms for visits, and noting child’s appearance and apparent readiness for visit.
  • Coordinate visitation activities with security or Lead Visit Monitor as necessary.
  • Model appropriate parenting behavior and encourage healthy parent child relationships.
  • Ensure parties are referred as necessary to outside referral sources for domestic violence, batterer’s treatment, counseling, financial assistance, etc.
  • Ensure compliance with center rules and policies while making interventions as necessary.
  • Communicate in a timely manner with Lead Monitor on any incidents and issues.
  • Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
  • Monitor visits at other Visitation Center sites if needed for coverage.
  • Attend supervision, trainings and staff meetings as required.
  • Other relevant duties as necessary.

 

Qualifications

  • A.A. or equivalent with 2 years of relevant experience in human services field.
  • Excellent verbal, written, and organizational skills.
  • Ability to resolve conflict in appropriate ways.
  • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred.
  • Experience and knowledge of child development and impact of domestic violence on children preferred.
  • Bilingual (Spanish-speaking) preferred.
  • Experience with and knowledge of accessing resources within the community.
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
  • Must be able to lift 40 lbs.

     

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

 

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

 

 

 

Springfield
Residential Programs
1083 - Relief Direct Service Advocate_All Shifts

FLSA Status:   Non-Exempt

 

Starting Rate: $14.00/hour

 

Schedule:       At least 2 shifts per month to remain active

 

Post Date:      Evergreen

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
  • Perform other related duties as needed. 

 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT: 

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions. 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Survivor Outreach and Advocacy Services
1078 - Relief Hotline Staff_All Shifts_7am - 3pm, 3pm - 11pm, and 11pm - 7am

The Hotline staff member is responsible for answering the 24-hour Intake Line for Domestic Violence and Sexual Assault Services.  This position is also responsible for entering hotline statistics, intakes and other information into computer database. 

$16.00 per hour

Holyoke
Residential Programs
1054 - Relief Direct Service Advocate_All Shifts

FLSA Status:   Non-Exempt

 

Starting Rate: $14.00/hour

 

Schedule:       At least 2 shifts per month to remain active

 

Post Date:      October 17, 2017

 

 

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
  • Perform other related duties as needed. 

 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT: 

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions. 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Residential Programs
1147 - Volunteer Residential Programs / Domestic Violence Shelter Services

 

Volunteer Residential Programs / Domestic Violence Shelter Services (DVSS)

                       
Department:              Residential Programs

Reports to:                Program Supervisor

Schedule:                  Dependent on Program Needs and Volunteer Availability

 

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all volunteers

All YWCA volunteers are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional manner to participants, community members, and organizational partners.
  • Contribute to a positive working environment.
  • Maintain professional behavior and strict confidentiality.

Summary

 Volunteers will be given a variety of tasks, under staff supervision, with the aim of sustaining a safe environment for residents.

Duties and Responsibility

  • Participate in child care activities geared towards childhood development, including reading to children.
  • Assist with children’s groups as needed.
  • Help maintain and organize play areas/ toy closets.
  • Provide support to residents as directed by staff.
  • Perform other related duties as needed.

Experience/Skills

  • Familiarity with issues of domestic violence;
  • Experience with childcare;
  • Bilingual (Spanish and English) preferred; and
  • Experience with and knowledge of accessing resources within the community.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by volunteers assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of volunteers assigned to this position.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective volunteers. 

 

 

 

 

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