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I Need Help

24-hour domestic violence/sexual assault hotline
413.733.7100 (TTY/V)
800.796.8711 (TTY/V)
Llamanos Spanish-language sexual assault hotline
800.223.5001

In 2009, 14 women in Massachusetts were killed in an intimate relationship. In one 24-hour period in 2009, 2,018 victims were served by domestic violence programs in the state. The numbers don’t lie: domestic violence is a deadly problem that’s not going away. That’s why we’re here for you, 24 hours a day, every day, with our domestic violence hotline numbers. So you can get the help you and your children need, when you need it most, to move from being victims to survivors.

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I Can Help

EACH ACT OF SUPPORT HONORS THE VALUE OF WOMEN'S LIVES

However you contribute, your support benefits individual women and helps the YWCA serve our community.

The YWCA of Western Massachusetts makes it easy for you to make a donation, volunteer, host an intern through your business, or advocate on issues of gender and racial inequality.

About Our Agency

Your YWCA is leading the changes that improve women’s lives

Think you know the YWCA?

We might surprise you with our range of services and inspire you with the depth of our commitment to eliminating racism and empowering women.
We’ve helped meet the needs of Western Massachusetts for over 140 years. Today, we’re leading the change in the way our community responds to domestic violence and in the resources available to victims of discrimination. And more than ever, we’re changing women’s lives by helping them reach their fullest potential.

We invite you to know us better. Get involved.

24 HOUR
domestic violence/
sexual assault hotline
(413) 733 - 7100 (TTY/V)
(800) 796 - 8711 (TTY/V)
Llamanos
Spanish-language
(800) 223 - 5001
24 HOUR
domestic violence/
sexual assault hotline
Llamanos
Spanish-language

Employment

The YWCA of Western Massachusetts is looking to add to its staff of caring professionals. The current openings are listed below by program and location. Job listings are updated regularly, so please visit our site often for current employment opportunities. The YWCA offers excellent benefits, including health, dental, life, and disability insurance; generous time-off; and a retirement plan.

The YWCA of Western Massachusetts is an Affirmative Action/Equal Opportunity Employer.

**Increased Hourly Rates**

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Springfield
Parent and Youth Support Programs
1113 - OVW Consolidated Youth Project Director_Monday - Friday_(FT)

Department:                         Programs

Reports to:                Director of Parent & Youth Support Services

 

Schedule:                  Full time, 37.5 hours/week

Monday—Friday, 9:00am – 5:00pm, with flexibility to meet program needs

 

FLSA Status:               Exempt

Posted:                       October 16, 2017

 

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

 

Expectations of all Employees:

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s social justice mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

 

Position Purpose:

The Youth Project Director provides leadership for the implementation of the OVW Consolidated Youth Program. Funded through the federal Office for Violence Against Women (OVW), the Youth Program works throughout the City of Springfield to provide intervention and prevention activities for youth and young adults (ages 13-24) who may have experienced sexual assault, teen dating violence, domestic violence, and/or stalking. Further, the Project Director guides related initiatives and activities pertaining to child and family counseling, community education, and youth engagement.

 

 

 

 

This position will also be responsible for the adherence to program contractual obligations and quality of program services while ensuring a strengths-based model of service delivery that is mission driven and respectful of a diverse population to promote client self-sufficiency.

 

Qualifications:

  • Bachelor’s degree with a minimum of 2 years of relevant experience preferred;
  • Prior supervisory experience with demonstrated experience working with youth survivors of teen dating violence, domestic violence, sexual assault, sex trafficking, and/or stalking;
  • Knowledge of Springfield-area human services;
  • Competency in operating within anti-oppression and trauma-informed frameworks;
  • Understanding and active commitment to issues of diversity and inclusion, especially around communities of color and LGBTQIA+ individuals;
  • Must be committed to the YWCA’s mission and be able to actively and responsibly support its vision when working with internal and external stakeholders;
  • Exhibit positive energy, sound judgment, ability to work independently and as part of a team, and be able to work effectively with program staff, leadership, and clients;
  • Must be detail-oriented with ability to develop and adhere to project plans, meet deadlines and achieve objectives;
  • Excellent  verbal, written, and organizational skills, including strong computer skills;
  • Must have access to reliable transportation, have a safe driving record, and be able to travel throughout Hampden County; and
  • Ability to lift up to 40 pounds.

 

Duties and Responsibilities:

  • Supervise, inspire, and evaluate the Youth program team which currently consists of fewer than 5 members.
  • Provide regular program status updates to the Director of Parent & Youth Support Services.
  • Partner with the Director of Parent & Youth Support Services and the Director of Programs & Grants regarding opportunities for program growth and continuous improvement.
  • Conduct community outreach including participation in relevant task force meetings as well as county and/or state-based initiatives toward the goal of forging and sustaining productive relationships with community-based providers and grantors.
  • Organize, coordinate, and/or facilitate ongoing meetings with youth, advisory council members, community-based providers, and grantors.
  • Facilitate the advisory council’s support of the Springfield Public School’s implementation of the new Teen Dating Policy which includes the training of staff, administration, and parents of the policy and referrals to the YWCA.
  • Assist in the planning, coordination, and co-facilitation of youth leadership team (between 15-20 members) through a positive youth development lens, providing support for their peer education and community organizing work.
  • Create and maintain relevant curriculum and activities for education about relevant issue areas.
  • Facilitate and/or co-facilitate trainings and community education around issues including but not limited to sexual assault, domestic violence, dating violence, and/or stalking to providers and community members at the YWCA and in the larger community.
  • Ensure adherence to and delivery of program-specific contractual obligations.
  • Cultivate a strengths-based model of service delivery that is mission driven and respectful of diverse communities of youth.
  • Assist in the hiring, on-boarding, and professional development of Youth program staff.

 

 

 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

 

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Parent and Youth Support Programs
1102 - Young Parent Support Counselor_Monday-Friday (FT)

Young Parent Support Counselor

Job Description

 

Job Title:        Young Parent Support Counselor
Department:   Parent & Youth Services

Reports to:     Director of Parent & Youth Services 

Schedule:       Full time, 37.5 hours/week

                     Monday—Friday, with flexibility to meet program needs including                      some evening/weekend services

 

FLSA Status:               Non-Exempt

Starting Rate:            $16.00/hour

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Young Parent Support Counselor provides home visiting and case management services to pregnant and/or parenting young families (through age 23), in Springfield, Chicopee, and Holyoke, to support them achieve goals in areas such as parenting skills, child development, educational or career goals, health, social connections and meeting basic needs. The Young Parent Support Counselor will also conduct community outreach to collaborate with other organizations and generate referrals to the program, and provide group and/or individual services in area high schools and other community-based settings.

Essential Responsibilities

  • Provide outreach, case management and home visiting to young parents (mothers and fathers) to assist them in parenting, relationship skills, and life management.
  • Maintain a caseload of 15-20 participants.
  • Conduct initial and periodic assessments of each family to determine the appropriate level of services.
  • Complete and collect documentation and data required by funder, including but not limited to developmental screening, literacy screening, and mental health/substance abuse screening.
  • Maintain accurate and timely (within 2 business days of service) documentation for each family served, including paper and electronic records.
  • Conduct group and individual services in area high schools and other community-based settings, when appropriate.
  • Conduct community outreach to collaborate with other organizations and generate referrals to the program.
  • Meet deadlines for case management, billing and reporting.
  • Attend required supervision, staff meetings and trainings.
  • Perform other duties as necessary.

Qualifications:

  • Bachelor’s degree, preferably in early childhood development or related fields such as social work, human services or community health, or equivalent professional experience.
  • Bilingual (Spanish and English) preferred.
  • Experience with and knowledge of accessing resources within the community.
  • Excellent verbal, written, and organizational skills, including strong computer skills.
  • Must be able to lift 40 lbs.
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER: 

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

CRIMINAL BACKGROUND CHECKS:

 

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD:

 

All employment at the YWCA begins with a 120-day Introductory Period.

 

ACTIVE JOB POSTING:

 

This job posting for employment shall be considered active through September 22, 2017.

Holyoke
Residential Programs
1108_Direct Service Advocate_Thursday - Sunday_10 pm to 8 am_(PT)

FLSA Status:   Non-Exempt

 

Starting Rate: $14.00/hour

 

Schedule:      Every other Saturday/Sunday_7 am to 3 pm (PT)

 

Post Date:      October 17, 2017

 

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
  • Perform other related duties as needed. 

 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT:

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions.

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Workforce Development
1112 - Program Supervisor_Monday - Friday_9 am to 5 pm_(FT)

Salary:            $22.00/hour

Hours:             37.5 hours per week

FLSA Status:   Non-Exempt

Posted:           October 11, 2017    

 

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

 

Expectations of all employees:

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

 

Position Purpose:

The YouthBuild Program Supervisor provides programmatic, staff, and participant supports for the YouthBuild program that engages youth and young adults 17-24 in intensive educational and vocational training.   This individual provides daily program operation support that results in the integration of job readiness preparation into all aspects of the program.  The YouthBuild Program supervisor focuses on YouthBuild students’ total wellbeing and engagement in the program through a focus on student attendance, achievement in educational and vocational programming, conflict resolution and disciplinary action, life skills development, and leadership development.  This individual will provide support and internal coordination between all YouthBuild staff regarding the integration of all program components.

 

Qualifications: 

  • Minimum of a B.A. in Human Services or equivalent education; BSW preferred.
  • 5 years related experience working with young adults with minimum of 2 years experience in providing workforce development supports.
  • CPR/First Aid (must be completed within 3 months of hire).
  • Experience with Greater Springfield area employers and an understanding of job development principals and application.
  • Knowledge of workforce development system’s programs, regulations and procedures required.
  • Experience with and an ability to teach workforce development curriculum and life skills curriculum in a group setting.
  • Excellent interpersonal and problem-solving skill; and the ability to relate to a wide range of issues, people, and systems.
  • Bilingual (English/Spanish) applicants preferred.
  • Understanding of adolescent development and issues confronting youth living with lower incomes in high-risk environments.
  • Knowledge of Springfield area human service, health, court and criminal justice systems.
  • Supervisory experience directing both staff and youth.
  • Must have access to reliable transportation, have a safe driving record, and be able to travel throughout Hampden County.
  • Ability to lift up to 40 pounds.

 

Duties and Responsibilities: 

  • Daily site operations that provides support to education instructors, vocational instructors, and to the YouthBuild students.  Coordinate YouthBuild program weekly schedule and civic service activities.
  • Meet with participants who require individual attention to address negative or ineffective attitudes and behaviors and assist with developing a plan to facilitate growth and change.
  • Assist with YouthBuild participant recruitment to include:  tours, information sessions, community presentations, screening applicants, and collecting eligibility documentation.
  • Coordinate the tasks of the YouthBuild staff team that includes eligibility intake, assessments, and service plan delivery for eligible youth and young adults.  Organize, plan, and participate in program orientation.
  • Meet with YouthBuild students’ parents/guardians, community based service providers, probation officers, and/or health providers as needed.
  • Assist Workforce Development Program Director in staff training and evaluation.
  • Provide quality ongoing supervision to the YouthBuild Case Manager and Administrative Coordinator.  Provide supervision to other staff, volunteers, or interns as assigned.
  • Provide programmatic support, referrals, crisis intervention services, and coordinate referrals to all systems that will address participant barriers to success.
  • Co-facilitate employment readiness curriculum workshops and skill building activities as required and support youth engagement in these activities.
  • Support monitoring of measurable outcomes and ongoing program evaluation.
  • Develop participant leadership skills and provide leadership opportunities when possible.
  • Maintain systems to consistently and accurately track participant and internship site paperwork, program reporting, participant files, and program process.
  • Develop, plan, and support the facilitation of leadership and life managements skills programming to YouthBuild participants.
  • Provide follow-up supports to YouthBuild graduates that include portfolio development, job placement, post-secondary education exploration, ongoing vocational education, and connection to apprenticeship opportunities.
  • Represent the YWCA’s Workforce Development Programs at funder, networking, and collaborator meetings, as assigned.
  • Communicate daily and work as a team with Workforce Development Program Director and other Workforce Development staff to achieve continuous quality improvement.
  • Attend all required staff meetings, development meetings, training, and contractual meetings.
  • Perform other responsibilities as assigned by supervisor or designee.

 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

 

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

Springfield
Workforce Development
1111 - Academic Instructor_30 hours per week_(PT)

Salary:            $19/hour

Hours:             30 hours per week

FLSA Status:   Non-Exempt

Posted:           October 11, 2017    

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

Expectations of all employees:

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose:

YouthBuild provides the opportunity for out of school youth and young adults 17-24 to achieve their educational goals through the achievement of their high school credential which will enable them to pursue their career goals. The YouthBuild Academic Instructor provides classroom based instructional services and individual Adult Basic Education (ABE) support services.  This individual will teach YouthBuild Participants basic skills (reading, writing, math) and HiSET preparation by utilizing a curriculum and applying a variety of instruction methods and resources.

Qualifications
  • Minimum of a Bachelor’s degree in education or related field.
  • A minimum of 3 years (5 years preferred) teaching experience, preferably in an adult and/or alternative education setting.
  • Experience and/or ability to teach mathematics, science, social studies, reading comprehension and writing to those who have non-traditional learning styles and learning disabilities.
  • Familiarity with the TABE, GED/HiSET, and other standardized assessment tools
  • Experience in creative curriculum planning and development.
  • A minimum of 3 years working with adolescents and young adults ages 18 to 24
  • Must have an understanding of issues facing young people, out of school youth and gang-involved youth in the Greater Springfield area.
  • Must be proficient with computers, including date entry, Microsoft Office Programs.
  • Excellent interpersonal and problem-solving skills; ability to relate to a wide range of issues, people and institutions required.
  • Ability to perform multiple tasks, while maintaining a high level of accuracy, efficiency, and confidentiality.
  • Must have excellent written and organizational skills and have demonstrated ability to communicate information and ideas clearly and concisely, in writing.
  • Must be committed to agency mission and be able to actively and responsibly support its vision in a positive manner within the agency as well as throughout the community.
  • Must have positive energy, sound judgment, ability to work independently as well as part of a team and be able to work effectively in partnership with program staff and participants.
  • Must be detail-oriented with ability to develop and adhere to project plans, meet deadlines and achieve objectives.
  • Must have ability to engage staff and clients, possess problem/conflict resolution skills and be highly motivated.
  • Must have demonstrated ability to speak clearly, concisely and effectively.
  • Must have demonstrated ability to listen to, and understand information and ideas as presented verbally.
  • Must have access to reliable transportation, have a safe driving record, and be able to travel throughout Hampden County.
  • Ability to lift up to 40 pounds.

Responsibilities

  • Teach pre-HiSET and HiSET courses to young adults (17-24) and provide group and individual instruction to students utilizing a variety of hands-on teaching methods to a student body that is diverse in academic abilities. Methods may include, but are not limited to, guest speakers, field trips, group projects, and research projects.
  • Coordinate academic support with YWCA tutors.
  • Review student IEPs and other education-related documents from prior educational institutions and provides reasonable accommodations.  Coordinate an accommodation plan and ensure delivery with other instructor(s).
  • Coordinate educational activities that incorporate agency/contractual requirements, as well as YouthBuild USA Leadership Competencies.
  • Participate in program activities and field trips.
  • Coordinate the TABE assessment at pre-determined intervals. Assess and share results with program staff and students.
  • Assess students’ preparedness to take the HiSET. Coordinate testing dates with YouthBuild Program Supervisor and Vocational Instructor(s).
  • Coordinate project-based/problem-based learning with other YouthBuild staff.
  • Coordinate post-secondary education/training and career planning process for all assigned students.
  • Assist with facilitation of Individual Development Plan and Individual Transition Plan.
  • Assist with planning of and participate in program orientation.
  • Communicates with all YouthBuild staff regularly regarding student progress.
  • Meet with 100% of assigned students face to face at a minimum once monthly to assess goals, progress or barriers to achievement.
  • Collaborate with community partners for educational opportunities including field trips to educational institutions.
  • Respond to attendance concerns via outreach and other efforts to re-engage students in the program and identify creative solutions to individual attendance issues
  • Provide immediate crisis intervention.
  • Work diligently to keep young people engaged in the program and address barriers to achievement.
  • Report educational benchmarks and achievements to the Administrative Coordinator in a timely manner.
  • Coordinate services and work with colleagues to ensure the following performance measures are met annually.
  • Communicate with the Workforce Development Team on an ongoing basis.
  • Attend required supervision, staff meetings and trainings.
  • Perform other responsibilities as assigned by supervisor or designee.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.   

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period. 

Springfield
Workforce Development
1110 - Case Worker/Manager_30 hours

Salary:            $16/hour

Hours:             30 hours per week

FLSA Status:  Non-Exempt

Posted:           October 11, 2017    

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

 

Expectations of all employees:

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

 

Position Purpose:

The YouthBuild Case Manager provides asset based workforce development programming to young adults 17-24.  This individual is responsible for assisting participants in meeting their career and educational goals through the provision case management supports that focuses on supporting YouthBuild students while actively enrolled in the program.   The Case Manager provides supportive services, basic skills training, employment, mentoring, support in completion of high school equivalency degree, and preparation for advanced training/entering the workforce/post-secondary education.

 

Qualifications: 

  • B.A. in Human Services or equivalent education; BSW preferred, or equivalent work experience
  • 3 years related experience working with young adults with minimum of 2 years experience in providing workforce development supports.
  • CPR/First Aid (must be completed within 3 months of hire).
  • Experience with Greater Springfield area employers and an understanding of job development principals and application.
  • Knowledge of workforce development system’s programs, regulations and procedures required.
  • Experience with and an ability to teach workforce development curriculum and life skills curriculum in a group setting.
  • Excellent interpersonal and problem-solving skill.
  • Understanding of adolescent development and issues confronting youth living with lower      incomes in high-risk environments.
  • Knowledge of an experience with Positive Youth Development approach and programs.
  • Knowledge of Springfield area human service, health, court and criminal justice systems.
  • Ability to work as part of a team.
  • Must have access to reliable transportation, have a safe driving record, and be able to travel      throughout Hampden County.
  • Ability to lift up to 40 pounds.

 

Duties and Responsibilities: 

  • Provide case management support for a caseload of up to 30 active participants and conduct regular group and individual meetings that provide career coaching and assessment.
  • Assist participants with becoming aware of strengths and needs that will facilitate the development of life skills that will assist them in achieving their educational and occupational goals.
  • Provide programmatic support, referrals, crisis intervention services, and coordinate referrals to all systems that will address participant barriers to success.
  • Co-facilitate employment readiness curriculum workshops and skill building activities as required and support youth engagement in these activities.
  • Develop and implement the Individual Service Strategy, complete goal setting activities and forms, and all other YouthBuild documentation as required by the Department of Labor.
  • Develop participant leadership skills and provide leadership opportunities when possible.
  • Promote and develop subsidized employment opportunities for participants engaged in the YouthBuild program.
  • Maintain systems to consistently and accurately track participant and internship site paperwork, program reporting, participant files, and program process.
  • Represent the YWCA’s Workforce Development Programs at funder, networking, and collaborator meetings, as assigned.
  • Monitor measurable outcomes and provide programming that will assist with meeting Department of Labor and Department of Elementary and Secondary Education contractual obligations.
  • Communicate daily and work as a team with supervisor and other Workforce Development staff to achieve continuous quality improvement.
  • Participate in the planning, development, and coordination of Workforce Development activities with the YWCA’s Workforce Development team.
  • Attend all required staff meetings, development meetings, training, and contractual meetings.
  • Perform other responsibilities as assigned by supervisor or designee.

 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

 

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

 

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

_______________________________________                ______________________________

Employee Signature                                                             Date

 

 

 

 

 

_______________________________________                ______________________________

Employee Signature                                                    Date

 

Springfield
Workforce Development
1106 - Case Manager WIOA_30 Hours (PT)

Salary:             $16 per hour

Hours:             30 hours per week

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

 

Expectations of all employees:

  • In the performance of essential and general job responsibilities, all YWCA employees are expected to:
  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose:

The WIOA Case Manager provides asset based workforce development programming to young adults 17-24.  This individual is responsible for assisting participants in meeting their career and educational goals through the provision case management supports that focuses on the 14 key elements as defined by WIOA that are a predicator to young adult success and transition to independence.   The Case Manager provides supportive services, basic skills training, employment, mentoring, support in completion of high school equivalency degree, and active follow-up services.

Qualifications: 

  • B.A. in Human Services or equivalent education; BSW preferred.
  • 3 years related experience working with young adults with minimum of 2 years experience in providing workforce development supports.
  • CPR/First Aid (must be completed within 3 months of hire).
  • Experience with Greater Springfield area employers and an understanding of job development principals and application.
  • Knowledge of workforce development system’s programs, regulations and procedures required.
  • Experience with and an ability to teach workforce development curriculum and life skills curriculum in a group setting.
  • Excellent interpersonal and problem-solving skill.
  • Understanding of adolescent development and issues confronting youth living with lower incomes in high-risk environments.
  • Knowledge of an experience with Positive Youth Development approach and programs.
  • Knowledge of Springfield area human service, health, court and criminal justice systems.
  • Ability to work as part of a team.
  • Must have access to reliable transportation, have a safe driving record, and be able to travel throughout Hampden County.
  • Ability to lift up to 40 pounds.

Duties and Responsibilities: 

  • Recruitment, application, and enrollment activities for the WIOA youth program.
  • Provide case management support for a caseload of up to 20 active participants and 15 follow-up participants through regular meetings that provide career coaching and assessment.
  • Assist participants with becoming aware of strengths and needs that will facilitate the development of life skills that will assist them in achieving their educational and occupational goals.
  • Provide programmatic support, referrals, crisis intervention services, and coordinate referrals to all systems that will address participant barriers to success.
  • Co-facilitate employment readiness curriculum workshops and skill building activities as required and support youth engagement in these activities.
  • Develop and implement the Individual Service Strategy, complete goal setting activities and forms, and all other WIOA documentation as required by the Regional Employment Board.
  • Develop participant leadership skills and provide leadership opportunities when possible.
  • Promote and develop subsidized employment opportunities for participants engaged in the WIOA program.
  • Maintain systems to consistently and accurately track participant and internship site paperwork, program reporting, participant files, and program process.
  • Represent the YWCA’s Workforce Development Programs at funder, networking, and collaborator meetings, as assigned.
  • Monitor measurable outcomes and provide programming that will assist with meeting WIOA contractual obligations.
  • Communicate daily and work as a team with supervisor and other Workforce Development staff to achieve continuous quality improvement.
  • Participate in the planning, development, and coordination of Workforce Development activities with the YWCA’s Workforce Development team.
  • Attend all required staff meetings, development meetings, training, and contractual meetings.
  • Other responsibilities as assigned by supervisor or designee.

 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA. 

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Residential Programs
1109 - Direct Service Advocate_STPP_Every Other Weekend 3 pm to 11 pm_(PT)

FLSA Status:   Non-Exempt

 

Starting Rate: $14.00/hour

 

Schedule:      Every other Saturday/Sunday_7 am to 3 pm (PT)

 

Post Date:      October 17, 2017

 

Summary:  

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations. 

Duties and Responsibilities: 

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
  • Perform other related duties as needed. 

 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT:

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions.

 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Residential Programs
1114 - Direct Service Advocate_STPP_Every Other Weekend 7 am to 3 pm_(PT)

FLSA Status:   Non-Exempt

 

Starting Rate: $14.00/hour

 

Schedule:      Every other Saturday/Sunday_7 am to 3 pm (PT)

 

Post Date:      October 17, 2017

 

 

Summary:  

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

 

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
  • Perform other related duties as needed. 

 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT: 

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions.

 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

Holyoke
Residential Programs
1099 - Direct Service Advocate_Every other Saturday/Sunday_3 pm to 11 pm (PT) (3 positions)

FLSA Status:   Non-Exempt

 

Starting Rate: $14.00/hour

 

Schedule:      Every other Saturday/Sunday_3 pm to 11 pm (PT)

 

Post Date:      October 17, 2017

 

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
  • Perform other related duties as needed. 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT: 

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions. 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Parent and Youth Support Programs
1104 - Youth Engagement Assistant_15 hours per week (PT)

Job Title:          Youth Engagement Assistant
Department:   Parent & Youth Support Programs

Reports to:      Youth Project Director

 

Schedule: 15 hours per week based on programming / workshop schedule. Must have flexibility to conduct afterschool / evening workshops, and attend community outreach events typically on the weekends or evenings (as needed) on an ongoing basis. This is a grant-funded position through September 2018. Continuation is subject to the availability of grant funds.  

 

FLSA Status:     Non-Exempt

Starting Rate: $16.00/hour

Post Date:       September 12, 2017

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

 

EXPECTATIONS of ALL EMPLOYEES:

 

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

 

POSITION PURPOSE:

The Youth Engagement Assistant will work to support the Springfield Youth Project’s meaningful engagement with Springfield youth and young adults (ages 13-24), especially young men and boys, through the facilitation of workshops and outreach activities focused around teen dating violence, intimate partner violence, sexual assault, and stalking. Springfield Youth Project is funded through the OVW (Office for Violence Against Women) Consolidated Youth Grant.

 

ESSENTIAL RESPONSIBILITIES:

 

  • Assist in creation and implementation of informal workshop programming / curriculum for youth on topics including but not limited to: healthy relationships, masculinity, sexual identity, power structures, self-care, substance use, etc.
  • Assist with the creation of a young men & boys youth group / support space.
  • Assist in community outreach efforts throughout the Springfield community (attending community events, tabling, and distributing program information).
  • Support the team’s efforts in the ongoing cultivation and facilitation of the Youth Advisory Board.
  • Assist in the facilitation of primary prevention programming with adolescents in partnership with grant sub-contractors (i.e. Safe Dates workshops, among others).
  • Assist in enhancing the program’s social media presence by creating Facebook content (wall posts, event listings, and answering messages/requests).
  • Attend and participate in required meetings, including the project's Advisory Board; internal team meetings; and various community network meetings as needed.
  • Perform other duties as necessary.

 

QUALIFICATIONS:

 

  • There is no formal education requirement; instead candidates should have experience with workshop facilitation with both youth, and/or other relevant youth work.
  • Preference is given to candidates who have teaching experience in public school settings.
  • Bilingual (Spanish and English) preferred.
  • Proven experience with Harm-Reduction, Positive Youth Development (PYD) and Trauma-Informed Care interventions and strategies when working with young people.
  • Knowledge and proven experience in community organizing strategies.
  • Experience in collaborating with multiple entities (non-profits, schools, and colleges).
  • Comfortable and knowledgeable about intimate partner violence, and other issues.
  • Experience using social networking platforms like Facebook for youth engagement.
  • Ability to utilize multiple platforms to create outreach materials like flyers (i.e. Canva, Adobe Photoshop, etc.) and presentations (i.e. Prezi and Powerpoint).
  • Excellent verbal, written, and organizational skills, including strong computer skills.
  • Demonstrates an understanding and active commitment to issues of diversity and inclusion, especially around communities of color and LGBTQIA+ individuals.
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
  • Must be able to lift 40 lbs.

 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT:

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions.

 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

 

Springfield
Survivor Outreach and Advocacy Services
1078 - Relief Intake Worker_All Shifts

The Intake Worker is responsible for answering the 24-hour Intake Line for Domestic Violence and Sexual Assault Services.  This position is also responsible for entering hotline statistics, intakes and other information into computer database. 

$16.00 per hour

Springfield
Residential Programs
1083 - Relief Direct Service Advocate_All Shifts

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

$14.00 per hour

Holyoke
Residential Programs
1054 - Relief Direct Service Advocate_All Shifts

FLSA Status:   Non-Exempt

 

Starting Rate: $14.00/hour

 

Schedule:      Every other Saturday/Sunday_7 am to 3 pm (PT)

 

Post Date:      October 17, 2017

 

 

Summary: 

 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

 

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
  • Perform other related duties as needed. 

 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT: 

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions. 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

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