Young Parent Support Counselor

Job Description

Job Title:                  Young Parent Support Counselor

Department:              Parent & Youth Services

Reports to:                Director of Parent & Youth Services

Schedule:                  Full-time, 37.5 hours/week; Monday – Friday 9 am to 5 pm

FLSA Status:            Non-Exempt

Starting Rate:            $16.00/hour

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Young Parent Support Counselor provides home visiting and case management services to pregnant and/or parenting young families (through age 23), in Springfield, Chicopee, and Holyoke, to support them achieve goals in areas such as parenting skills, child development, educational or career goals, health, social connections and meeting basic needs. The Young Parent Support Counselor will also conduct community outreach to collaborate with other organizations and generate referrals to the program, and provide group and/or individual services in area high schools and other community-based settings.

Essential Responsibilities

• Provide outreach, case management and home visiting to young parents (mothers and fathers) to assist them in parenting, relationship skills, and life management.
• Maintain a caseload of 15-20 participants.

• Conduct initial and periodic assessments of each family to determine the appropriate level of services.
• Complete and collect documentation and data required by funder, including but not limited to developmental screening, literacy screening, and mental health/substance abuse screening.
• Maintain accurate and timely (within 2 business days of service) documentation for each family served, including paper and electronic records.
• Conduct group and individual services in area high schools and other community-based settings, when appropriate.
• Conduct community outreach to collaborate with other organizations and generate referrals to the program.
• Meet deadlines for case management, billing and reporting.
• Attend required supervision, staff meetings and trainings.
• Perform other duties as necessary.

Qualifications:

• Bachelor’s degree, preferably in early childhood development or related fields such as social work, human services or community health, or equivalent professional experience.
• Bilingual (Spanish and English) preferred.
• Experience with and knowledge of accessing resources within the community.
• Excellent verbal, written, and organizational skills, including strong computer skills.
• Must be able to lift 40 lbs.
• Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

Holyoke Teen Parenting Program

Direct Care Supervisor

Reports to:                 Program Director

Schedule:                    Full time, 37.5 hours/week

Monday—Friday, 3pm – 11pm, with flexibility to respond to crises and meet programmatic needs in addition to sharing responsibility for 24-hour on-call management

FLSA Status:               Exempt

Salary:                         $48,000 annually

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Care Supervisor is responsible for supporting the Program Director in oversight of the Teen Parenting Program, serving teen mothers and their children ages 13-20. The Direct Care Supervisor supports the Direct Service Advocate team, consisting of approximately 15 – 20 staff, to ensure implementation of the Caring Together Model as well as full compliance with DCF standards and EEC licensing requirements.

Essential Responsibilities

• Assist the Program Director with the daily management of Teen Parenting Program.
• Nurture and support a milieu approach that is youth-guided, family-driven, strengths-based, and trauma-informed.
• Embrace and model a positive youth development framework.
• Work effectively with residents’ family members, peer advocates, organizational partners, and other stakeholders central to resident care.
• Develop and deliver weekly programming and associated schedules on topics such as life skills, parenting, and health and wellness.
• Conduct and/or participate in a variety of weekly or regular meetings with residents, such as house meetings and case reviews, and staff.
• Provide crisis counseling as needed.
• Share responsibility for 24-hour, on-call management.
• Contribute to all aspects of employee recruitment and retention including interviewing, on-boarding, supervision / coaching, professional development, and evaluation.
• Provide, facilitate, and ensure training for new employees, within the introductory period, in support of program policy and procedures.
• Ensure staff members’ understanding of and full compliance with program policies and procedures including, but not limited to, mandated reporting, emergency procedures, transportation guidelines, particularly as it pertains to the use of personal vehicles for business purposes, and the storage of medication. 
• Partner with the Program Director and Human Resources to identify, address, and resolve concerns regarding employee performance and conduct.
• Engage in ongoing communication and supervision with the Program Director, including daily status updates and associated documentation.
• Notify and consult immediately with the Program Director and/or On-Call Supervisor regarding risks and/or instances involving safety, security, abuse, neglect, and/or other critical situations.
• Document and submit employee training / professional development logs to HR on a monthly basis.
• Document resident activities, engagement, and outcomes and support program and outcomes reporting.
• Complete regular compliance audits of staff and client files.
• Serve as a point of contact for community partners, program interns, and volunteers.
• Maintain a respectful, inclusive, and accountable work environment.
• Assist with upkeep of facility and property.
• Maintain an 1:5 ratio during 1^st and 2^nd shifts while maintaining an 1:10 ratio during the 3^rd shift overnight.
• Perform other related duties as needed.

Qualifications

• Bachelor’s degree preferred in Social Work or Counseling required with 4 years experience working with youth and their families.
• Prior supervisory experience with demonstrated ability to successfully manage projects.
• Experience working in residential setting and/or experience with adolescents and/or young parents and children preferred.
• Experience with survivors of domestic violence, addiction, and homelessness.
• Ability to represent agency from a management perspective in an active union environment
• Excellent written and organizational skills including computer skills.
• Committed to agency mission actively and responsibly supporting its vision in a positive manner within the agency and throughout the community
• Must possess positive energy, sound judgment, ability to work independently as well as part of a team working  effectively in partnership with program staff and leadership
• Must be detail-oriented with ability to develop and adhere to project plans, meet deadlines and achieve outcomes.
• Maintain high standard of meeting deadlines and achieving outcomes as defined by program.
• Must have knowledge of/contacts with community agencies and the ability to represent the agency from a management perspective in an active union environment.
• Reliable transportation, safe driving record, and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

___________________________________                           ______________________________

Employee Signature                                                                   Date

Department:                         Parent & Youth Support Programs

Reports to:                Direct Care Supervisor of Supervised Visitation

Schedule:                  37.5 hours per week; Friday and Saturday 9am – 5pm;

Tuesday, Wednesday, and Thursday, 10:30am – 6:30pm

Location:                   Springfield, MA

FLSA Status:               Non-Exempt

Starting Rate:            $16.00/hour

Posted Date:             March 21, 2018

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors & Intake Coordinators support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety.  The Visit Monitor& Intake Coordinator  is also responsible for communicating regularly with the Lead Visit Monitor regarding the status of visits and any concerns. Additionally this position requires a portion of community based advocacy providing outreach and education.

Part 1: Intake Coordinator and Visit Monitor

• Schedule and conduct in-person intakes and risk assessments with residential and non-residential parents and arrange for site tours and interviews with children prior to first visit.
  • Ensure parties are referred as necessary to external resources for domestic violence, batterer’s intervention, counseling, and financial assistance among others.
  • Attempt contact with families assigned by the Direct Care Supervisor within 2 business days of assignment.
    • Input all new client intakes and goals into Client Track within 3 business days of completion.
    • Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
    • Get briefing on visiting families prior to their arrival from Lead Visit Monitor or Direct Care Supervisor.
    • Ensure the preparation of documents to be used during the visit with a focus on any known safety concerns.
    • Model appropriate parenting behavior and encourage healthy parent child relationships.
    • Ensure compliance with center rules and policies while making interventions as necessary.
    • Communicate in a timely manner with Lead Monitor on any incidents and issues.
    • Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
    • Monitor visits at other Visitation Center sites if needed for coverage.
    • Attend supervision, trainings and staff meetings as required.
    • Other relevant duties as necessary.

Part 2: Community Based Advocate

• Develop and maintain positive, collaborative working relationships with community providers and grant partners.
• Provide outreach to community agenciesminimum once per week and successfully obtain new referrals to the visitation program.
• Provide advocacy and education to the community regarding the local court systems and the Court may help with court ordered supervised visitation.
• Other relevant duties as necessary.

Qualifications

• A.A. or equivalent with 2 years of relevant experience in human services field.
• Excellent verbal, written, and organizational skills.
  • Ability to resolve conflict in appropriate ways
  • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred.
  • Experience and knowledge of child development and impact of domestic violence on children preferred.
  • Bilingual (Spanish-speaking) required.
  • Experience with and knowledge of accessing resources within the community.
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

FLSA Status:     Non-Exempt

Starting Rate: $14.00/hour

Schedule:        Monday – Friday, 3pm – 11pm

Post Date:       March 5, 2018

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
• Perform other related duties as needed. 

Additional Overnight Direct Service Advocate Responsibilities:

• Responsible for consistent monitoring of building for safety and security.
• Responsible for well-checks on all residents throughout the night following handbook procedures.
• In order to determine program effectiveness and impact, enter 100% of enrollments, exits and services into Client Track daily.
• Maintain 1:10 staff  to child ratio at all times (TPP DSA’s only).

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT:

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions.

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

Department:           Programs

Reports to:              Director of Programs & Grants

Salary:                     $60,000

Schedule:                Full time, 37.5 hours/week,Monday—Friday, 9:00am – 5:00pm, with flexibility to meet program needs

FLSA Status:                         Exempt

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s social justice mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Clinical Supervisor provides supervision to domestic violence and sexual assault counselors, case managers, other employees, and interns across YWCA programs and locations to ensure high quality services to residents and clients. The Supervisor provides oversight for the planning, evaluation, and reporting of systems of counseling and case management service delivery. Among the Supervisor’s leadership responsibilities is to model trauma informed, client centered, and culturally competent approaches to counseling and case management.

Qualifications

• Licensed practitioner in social work (LICSW required), counseling, or psychology with a minimum of 3 years post-license clinical experience preferred;
• Experience working with adults and children survivors of domestic violence, sexual assault / abuse, and/or other forms of trauma;
• Prior supervisory experience;
• Knowledge of Springfield-area human services;
• Competency in operating within anti-oppression and trauma-informed frameworks;
• Must be committed to the YWCA’s mission and be able to actively and responsibly support its vision when working with internal and external stakeholders;
• Exhibit sound judgment and ability to work independently and collaboratively with program staff, leadership, residents, and clients;
• Excellent  verbal, written, and organizational skills, including strong computer skills;
• Must have access to reliable transportation, have a safe driving record, and be able to travel throughout Hampden County; and
• Ability to lift up to 40 pounds.

Duties and Responsibilities

• Provide ongoing clinical supervision to domestic violence and sexual assault counselors, case managers, hotline intake workers, other employee professionals, and counseling interns.
• Inspire, plan, guide, and evaluate the work of Child & Family Counseling team which currently consists of 5 or fewer members.
• Provide consultation, facilitation, and training to directors and staff regarding clinical theory, methods, interventions, alternate techniques, and needs and outcomes assessment while reinforcing the YWCA’s capacity for counseling and case management.
• Coordinate crisis plans and responses with internal teams, community-based organizations, and/or first responders as appropriate.
• Propose, review, and/or otherwise support process and content enhancements to the YWCA’s domestic violence and sexual assault training curriculum.
• Provide individual and group counseling to individuals and families impacted by domestic violence.
• Ensure thorough documentation and timely reporting of client services in accordance with organizational and grantor requirements.
• Expand the YWCA’s organizational relationships with community-based service providers.
• Contribute to the development of grant applications, portal pages, and/or other communication assets that substantively feature the YWCA’s counseling programs and services.
• Assist in the recruitment and on-boarding of counseling and case management team members.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

_______________________________________                  ______________________________

Employee Signature                                                         Date

Job Title:                Construction Educator               
Department:           Workforce Development Programs

Reports to:              Construction Manager

Schedule:                Full time, 30 hours/week; Monday—Friday, 9:00am – 5:00pm, with flexibility to meet program needs

 FLSA Status:          Non-Exempt

Starting Rate:          $20.00/hour

Posted Date:           5/24/2018

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

YouthBuild provides the opportunity for out of school youth and young adults 17-24 to achieve their educational goals through the achievement a construction credential which will enable them to pursue their career goals. The Construction Educator provides classroom based construction education and worksite/workshop construction training to students enrolled in the program.  The Construction Trainer will assist the Construction Manager with the construction and maintenance of structures, facilities, and systems at multiple YouthBuild worksites.

Essential Responsibilities

• Provide direct supervision of YouthBuild students on the worksite or at the YouthBuild program for hands-on training (when tools are being used) to ensure mandated ratios are met at all items.
• Provide technical and practical assistance to housing partners of YouthBuild-related projects as needed.
• Teach all construction related skills including, but not limited to, demolition, concrete, rough framing, roofing, drywall, door installation, painting, finish carpentry, etc. to YouthBuild students.
• Adhere to all HBI-Pact requirements.
• Responsible for safety enforcement, tracking tools, and monitoring/maintaining equipment that is used by students.
• Attend and participate in all YouthBuild events/activities as requested by YouthBuild Director (Student Orientation, State House Day, Graduation, etc)
• Assist in the personal and vocational counseling and development of YouthBuild students’ leadership skills and with development of job opportunities in conjunction with other YouthBuild Staff.
• Participate in student evaluations.
• Complete all data entry/paperwork required by funders.  Must be comfortable with Microsoft Office, email, and the utilizing the internet.
• Attend YWCA/YouthBuild staff meetings, supervisions and trainings as required.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalency
• 3 years of direct experience in the trades.  Please note that documentation of experience is required for certification as a HBI-Pact instructor.
• Experience with teaching young adults preferred.
• Excellent interpersonal and problem-solving skills; ability to relate to a wide variety of issues, people, and institution required.
• Must be flexible and be comfortable with working in a fast past environment that requires multi-tasking and ability to understand and adapt to the individual needs of students.
• Effective human services skills such as coaching, mentoring, and supervision.
• Must have excellent written and organizational skills, and demonstrated abilities to communicate information and ideas clearly and concisely, in writing.
• Must have ability to engage students, possess problem/conflict resolution skills and be highly motivated.
• Must have demonstrated ability to speak clearly and concisely, listen and understand information and ideas.
• Must have a valid driver’s license and reliable transportation.
• Must be able to lift up to 40 lbs.
• Bi-lingual (Spanish/English) skill preferred.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Direct Service Advocate

Springfield Residential Programs

FLSA Status:   Non-Exempt

Starting Rate: $14.00/hour

Schedule:      Every other Friday / Saturday_11 pm to 7 am (PT)

Post Date:      April 12, 2018

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
• Perform other related duties as needed. 

Additional Overnight Direct Service Advocate Responsibilities:

• Responsible for consistent monitoring of building for safety and security.
• Responsible for well-checks on all residents throughout the night following handbook procedures.
• In order to determine program effectiveness and impact, enter 100% of enrollments, exits and services into Client Track daily. 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT:

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions.

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

FLSA Status:   Non-Exempt

Starting Rate:  $14.00/hour

Schedule:        Every other Saturday/Sunday_8 am to 4 pm (PT)

Posted:           March 22, 2018

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
• Perform other related duties as needed. 

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Valid driver’s license, reliable transportation and telephone; and
• Ability to lift up to 40 lbs.

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT: 

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions. 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

FLSA Status:   Non-Exempt

Starting Rate: $14.00/hour

Schedule:       Every other Saturday/Sunday_3 pm to 11 pm (PT)

Post Date:      October 17, 2017

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
• Perform other related duties as needed. 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT: 

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions. 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

DOMESTIC VIOLENCE SHELTER SERVICES (DVSS)

Relief Direct Service Advocate

Department:      Domestic Violence Shelter Services (DVSS)

Reports to:         Direct Care Supervisor, DVSS

FLSA Status:       Non-Exempt

Starting Rate:    $14.00/hour

Schedule:            Per Diem (Minimum of 2 Shifts per Month)

Post Date:           Evergreen

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s social justice mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities

• Answer hotline as needed.
• Conduct shelter screenings and intakes as needed.
• Provide crisis intervention as needed.
• Help residents become acquainted with shelter and other residents upon arrival.
• Provide counseling to resident upon arrival and as needed throughout their stay.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
• Ensure residents are following shelter schedule, including wake up times as applicable.
• Enforce shelter rules and guidelines.
• Assist with children’s groups as needed.
• Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
• Ensure completion of chores as applicable.
• Complete all required paperwork.
• Maintain client records.
• Ensure parents / guardians supervise children, including at bedtime as applicable.
• Prepare rooms for residents including washing, drying and putting away linen.
• Attend monthly staff meetings.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
• Perform other related duties as needed.

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Valid driver’s license, reliable transportation and telephone; and
• Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

Relief Visit Monitor

Job Description

                       
Department: Parent & Youth Support Programs

Reports to: Direct Care Supervisor of Supervised Visitation

Schedule: Per Diem

Location: All Supervised Visitation Sites

FLSA Status: Non-Exempt

Starting Rate: $16.00/hour

Posted Date: January 18, 2018

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety.  The Relief Visit Monitor is also responsible for communicating regularly with the Lead Visit Monitor regarding the status of visits and any concerns.

Essential Responsibilities

• Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
• Get briefing on visiting families prior to their arrival from Lead Visit Monitor or Direct Care Supervisor.
• Assist in ensuring non-residential parents are received 20 minutes before each visit and are waiting in the designated area, supervised by security. Similarly, assist in ensuring that non-residential parents are held back an additional 20 minutes at the end of each visit.
• Ensure the preparation of documents to be used during the visit with a focus on any known safety concerns.
• Provide residential parents and visiting children with a focused plan and preparation for a positive and safe transition to visit.
• Conduct monitoring and observation of non-residential parent visits with children while keeping accurate and detailed factual notes, documenting interactions on observation forms for visits, and noting child’s appearance and apparent readiness for visit.
• Coordinate visitation activities with security or Lead Visit Monitor as necessary.
• Model appropriate parenting behavior and encourage healthy parent child relationships.
• Ensure parties are referred as necessary to outside referral sources for domestic violence, batterer’s treatment, counseling, financial assistance, etc.
• Ensure compliance with center rules and policies while making interventions as necessary.
• Communicate in a timely manner with Lead Monitor on any incidents and issues.
• Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
• Monitor visits at other Visitation Center sites if needed for coverage.
• Attend supervision, trainings and staff meetings as required.
• Other relevant duties as necessary.

Qualifications

• A.A. or equivalent with 2 years of relevant experience in human services field.
• Excellent verbal, written, and organizational skills.
• Ability to resolve conflict in appropriate ways.
• Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred.
• Experience and knowledge of child development and impact of domestic violence on children preferred.
• Bilingual (Spanish-speaking) preferred.
• Experience with and knowledge of accessing resources within the community.
• Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
• Must be able to lift 40 lbs.

   

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

FLSA Status:   Non-Exempt

Starting Rate: $14.00/hour

Schedule:       At least 2 shifts per month to remain active

Post Date:      Evergreen

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
• Perform other related duties as needed. 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT: 

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions. 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

The Hotline staff member is responsible for answering the 24-hour Intake Line for Domestic Violence and Sexual Assault Services.  This position is also responsible for entering hotline statistics, intakes and other information into computer database. 

$16.00 per hour

FLSA Status:   Non-Exempt

Starting Rate: $14.00/hour

Schedule:       At least 2 shifts per month to remain active

Post Date:      October 17, 2017

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
• Perform other related duties as needed. 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT: 

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions. 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.