Department: Human Trafficking Services
Reports to: Director of Human Trafficking Services
Schedule: Full time, 37.5 hours/week, Monday – Friday, 9am – 5pm, with some evening and/or weekend hours
FLSA Status: Non-Exempt
Starting Rate: $17.00/hour
The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of intimate partner violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.
Expectations of all employees
In the performance of essential and general job responsibilities, all YWCA employees are expected to:
- Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
- Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
- Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
- Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
- Perform quality work within program guidelines and deadlines.
- Work effectively as a team contributor and foster a positive working environment.
- Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
Reporting to the Director of Human Trafficking Services, the Bilingual Support Specialist will provide free, voluntary, and confidential case management, wraparound service planning, individual and group counseling, and systems navigation in support of survivors’ self-identified needs. Highly effective Support Specialists generally have extensive knowledge of community-based services on which to rely when making referrals for mental health, housing, immigration, and education resources.
- Conduct intakes, screenings, and assessments of trafficking survivors’ while providing supported referrals for additional services (e.g., health, dental health, legal/immigration advocacy, educational support).
- Provide confidential case management, wraparound service planning, and systems navigation to assist survivors and their families when interacting with complex social service, health service, criminal justice, and/or immigration systems.
- Develop and update, as needed, safety plans with survivors.
- Ensure survivors’ access to family support and reunification services.
- In conjunction with case management and advocacy, promote survivors’ continual development of life skills.
- Ensure survivors’ access to YW resources for food, clothing, and other daily necessities.
- Provide transportation assistance utilizing agency resources (e.g., program van).
- Provide interpretation / translation and documentation assistance.
- Work collaboratively with internal teams and community partners to ensure the communication, documentation, and coordination of service responses while promoting survivor outcomes.
- Document client interactions in accordance with program guidelines.
- Contribute to the timely development and submission of regular reports as required by grantors and other stakeholders.
- Participate in regular staff meetings.
- Perform other related duties as needed.
- Associates Degree with 3 years of direct experience in human services field; Bachelor’s with 1 year direct experience in human services field preferred;
- Experience working with survivors of gender-based violence and exploitation;
- Lived experience as a survivor of youth trafficking preferred;
- Experience addressing the impacts of decisions and actions on multiple communities;
- Understanding of both interpersonal and structural racism and bias;
- Bi-lingual (Spanish/English) language proficiency required;
- Strong teamwork, organizational and communication skills;
- Knowledge of/contacts with youth-based community services;
- Valid driver’s license and reliable transportation; and
- Ability to lift up to 40 lbs.
It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.
CRIMINAL BACKGROUND CHECKS
The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.
All employment at the YWCA begins with a 120-day Introductory Period.