Department:            Community Support Programs 

Reports to:               Direct Care Supervisor 

Schedule:                 Full time, 37.5 hours/week

FLSA Status:            Non-Exempt 

Starting Rate:          $17.00/hour

 The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Foster a positive working environment.
• Coordinate efforts across teams, programs, and partner organizations.

Position Purpose

The Sexual Assault Counselor provides support, counseling, referrals, and advocacy to survivors of sexual assault and their families. The Sexual Assault Counselor is a key member of an on-call rotation, providing on-site medical advocacy at five area hospitals, including Baystate Medical Center, Mercy Medical Center, Holyoke Medical Center, Noble Hospital, and Wing Hospital). The Counselor will also provide advocacy and process information regarding law enforcement and court proceedings.

Essential Responsibilities

• Provide individual counseling to survivors of sexual assault, including outreach counseling services at sites such as the Women’s Correctional Facility, MLK Family Services, and public locations such as libraries; 
• Conduct 12 to 15 sessions per client; 
• Participate in an on-call coverage rotation to respond to emergency calls for medical advocacy within one hour of request for services;
• Provide legal advocacy to participants within two weeks prior to the court date;
• Conduct weekly groups, including co-facilitation of the Women’s Correctional Facility’s Transitions class specific to topics regarding domestic violence, sexual assault, and healing;
• Complete safety planning with all clients;
• Provide case management services and referrals;
• Provide walk-in client coverage during specified office hours;
• Facilitate trainings for internal team members and community stakeholders;
• Participate in community outreach and networking;
• Complete timely and accurate documentation of services, including maintenance of files, within two days of participant contact;
• Attend required supervision and staff meetings; and
• Perform other related duties as requested.

Qualifications 

• Associate’s degree or equivalent education with a minimum of 2 years of experience in a human service field;
• Spanish language proficiency required;
• Experience with survivors of domestic violence, sexual assault, teen dating violence, trafficking, and/or stalking;
• Experience working in collaboration with multiple entities, such as nonprofit organizations, public schools or colleges;
• Experience in public speaking with both youth and adults;
• Experience working with a diverse population; 
• Excellent verbal, written, and organizational skills, including strong computer skills;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Ability to represent agency from a management perspective in an active union environment;
• Access to reliable transportation and valid driver’s license required; and
• Must be able to lift 40 pounds.

 EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Department:      Domestic Violence Shelter Services (DVSS) 

Reports to:        Site Director, DVSS 

FLSA Status:     Non-Exempt 

Starting Rate:    $17.00/hour 

Schedule:          Sunday-Thursday, 11pm-7am

URL:                   www.ywworks.org/employment 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

• Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
• Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Communicate openly and contribute to the development of others.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality. 

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to residents of the YW’s emergency shelter for survivors of domestic violence, sexual assault, and human trafficking. The DSA is an important member of a trauma-informed, multidisciplinary team working to address the whole needs of survivors. Additionally, the 3rd shift DSA will answer the YW’s 24-hour, bilingual hotline as well as warmline for homeless survivors.

Duties and Responsibilities

• Conduct shelter screenings and intakes as needed.
• Provide crisis intervention as needed.
• Help residents become acquainted with shelter and other residents upon arrival.
• Provide counseling to resident upon arrival and as needed throughout their stay.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
• Ensure residents are following shelter schedule, including wake up times as applicable.
• Model and promote shelter rules and guidelines.
• Assist with children’s groups as needed.
• Regularly engage with residents especially during meals.
• Ensure completion of chores as applicable.
• Complete all required paperwork.
• Maintain client records.
• Ensure parents / guardians supervise children, including at bedtime as applicable.
• Prepare rooms for residents including washing, drying and putting away linen.
• Attend monthly staff meetings.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
• Perform other related duties as needed.

Qualifications

• A.A. or equivalent education or experience in a human service field;
• Full professional proficiency in Spanish;
• One year of counseling and direct service experience;
• Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Excellent verbal, written, and organizational skills;
• Ability to resolve conflict in appropriate ways; and 
• Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

Department:     Domestic Violence Shelter Services (DVSS)

Reports to:          Direct Care Supervisor, DVSS

FLSA Status:        Non-Exempt

Starting Rate:      $16.00/hour 

Schedule:             Per Diem (Minimum of 3 Shifts per Month) 

Post Date:           Evergreen   

URL:                    www.ywworks.org/employment   

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
• Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Communicate openly and contribute to the development of others.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations. 

Duties and Responsibilities

• Answer hotline as needed.
• Conduct shelter screenings and intakes as needed.
• Provide crisis intervention as needed.
• Help residents become acquainted with shelter and other residents upon arrival.
• Provide counseling to resident upon arrival and as needed throughout their stay.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
• Ensure residents are following shelter schedule, including wake up times as applicable.
• Enforce shelter rules and guidelines.
• Assist with children’s groups as needed.
• Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
• Ensure completion of chores as applicable.
• Complete all required paperwork.
• Maintain client records.
• Ensure parents / guardians supervise children, including at bedtime as applicable.
• Prepare rooms for residents including washing, drying and putting away linen.
• Attend monthly staff meetings.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
• Perform other related duties as needed. 

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Valid driver’s license, reliable transportation and telephone; and
• Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities. 

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA. 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

_______________________________________                 ____________________

Employee Signature                                                           Date

Department:       Domestic Violence Shelter Services (DVSS) 

Reports to:         Site Director, DVSS 

FLSA Status:      Non-Exempt 

Starting Rate:    $17.00/hour 

Schedule:           Every Other Weekend, Saturday and Sunday, 3pm-11pm

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

• Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
• Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Communicate openly and contribute to the development of others.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality. 

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to residents of the YW’s emergency shelter for survivors of domestic violence, sexual assault, and human trafficking. The DSA is an important member of a trauma-informed, multidisciplinary team working to address the whole needs of survivors. Additionally, the 3rd shift DSA will answer the YW’s 24-hour, bilingual hotline as well as warmline for homeless survivors.

Duties and Responsibilities

• Conduct shelter screenings and intakes as needed.
• Provide crisis intervention as needed.
• Help residents become acquainted with shelter and other residents upon arrival.
• Provide counseling to resident upon arrival and as needed throughout their stay.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
• Ensure residents are following shelter schedule, including wake up times as applicable.
• Model and promote shelter rules and guidelines.
• Assist with children’s groups as needed.
• Regularly engage with residents especially during meals.
• Ensure completion of chores as applicable.
• Complete all required paperwork.
• Maintain client records.
• Ensure parents / guardians supervise children, including at bedtime as applicable.
• Prepare rooms for residents including washing, drying and putting away linen.
• Attend monthly staff meetings.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
• Perform other related duties as needed.

Qualifications

• A.A. or equivalent education or experience in a human service field;
• Full professional proficiency in Spanish;
• One year of counseling and direct service experience;
• Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Excellent verbal, written, and organizational skills;
• Ability to resolve conflict in appropriate ways; and 
• Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

Department:      Domestic Violence Shelter Services (DVSS) 

Reports to:        Site Director, DVSS 

FLSA Status:      Non-Exempt 

Starting Rate:    $17.00/hour 

Schedule:           Every Other Weekend, Friday and Saturday, 11pm-7am

URL:                   www.ywworks.org/employment 

3 positions available

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

• Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
• Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Communicate openly and contribute to the development of others.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality. 

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to residents of the YW’s emergency shelter for survivors of domestic violence, sexual assault, and human trafficking. The DSA is an important member of a trauma-informed, multidisciplinary team working to address the whole needs of survivors. Additionally, the 3rd shift DSA will answer the YW’s 24-hour, bilingual hotline as well as warmline for homeless survivors.

Duties and Responsibilities

• Conduct shelter screenings and intakes as needed.
• Provide crisis intervention as needed.
• Help residents become acquainted with shelter and other residents upon arrival.
• Provide counseling to resident upon arrival and as needed throughout their stay.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
• Ensure residents are following shelter schedule, including wake up times as applicable.
• Model and promote shelter rules and guidelines.
• Assist with children’s groups as needed.
• Regularly engage with residents especially during meals.
• Ensure completion of chores as applicable.
• Complete all required paperwork.
• Maintain client records.
• Ensure parents / guardians supervise children, including at bedtime as applicable.
• Prepare rooms for residents including washing, drying and putting away linen.
• Attend monthly staff meetings.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
• Perform other related duties as needed.

Qualifications

• A.A. or equivalent education or experience in a human service field;
• Full professional proficiency in Spanish;
• One year of counseling and direct service experience;
• Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Excellent verbal, written, and organizational skills;
• Ability to resolve conflict in appropriate ways; and 
• Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

Department:          Facilities 

Reports to:            Director of Facilities 

Schedule:              Part Time, 20 hours/week

FLSA Status:         Non-Exempt

Rate:                      Competitive, Commensurate with Experience 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

• Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
• Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Communicate openly and contribute to the development of others.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality. 

Position Purpose

The Building & Maintenance Custodian performs custodial and maintenance duties necessary for YWCA functioning, safety, and orderly condition. These duties include general building repairs, grounds, vehicle, and equipment maintenance, as well as general cleaning. The Building & Maintenance Custodian will be assigned to work in several YWCA locations including Springfield, Holyoke, and Northampton.

Additional Expectations of Position

In the performance of essential and general job responsibilities, the Building & Maintenance Custodian is expected to: 

• Restrict use of YWCA vehicles and equipment to normal business hours.
• Return YWCA vehicles and equipment to the Springfield location at the end of the work day.
• Communicate regularly with the Director regarding the status of recurring tasks.
• Provide emergency on-call assistance after business hours, using the YWCA-issued mobile phone, in response to weather or other unforeseen events.
• Provide emergency on-call assistance after business hours when the Director of Facilities is unavailable. 

Essential Responsibilities to be Performed on a Daily Basis

• Cleans, sweeps, mops, scrubs, waxes, and polishes counters and floors by hand or by machine as appropriate.
• Cleans carpet, upholstery and furniture.
• Washes windows, screens, sills, woodwork, doors, desks, walls, and ceilings.
• Cleans and sanitizes rest rooms, dusts and vacuums rooms, locks and unlocks doors. 
• Collects and disposes of trash and recycling for curbside pick-up.
• Maintains custodial closets.
• Moves equipment and furniture.
• Sets up and takes down tables and chairs for classes and programs.
• Maintains appropriate records of each assigned work request and submits completed forms in a timely manner.
• Provide on-call assistance during work days from 8am – 4pm using the YWCA-issued mobile phone for the purpose of responding to urgent needs. 
• Performs other related work as required.

Essential Responsibilities to be Performed on a Weekly Basis

• Maintains outside parking lots, sidewalks, and facility entrances by removing snow, applying salt when necessary, and clearing debris.
• Mows lawns, trims plants, and clears leaves.
• As requested, provides guidance to subcontractors about specific building systems while accompanying subcontractors during inspections.

Essential Responsibilities to be Performed on an As-Needed Basis

• Provides maintenance and minor repairs to plumbing, electrical, HVAC and building envelop systems.
• Performs maintenance of buildings by repairing siding, patching walls, and painting walls and trim. Replaces fixtures, ceiling, and floor tiles. Repairs door hardware, closures and panic bars.
• Purchases supplies and minor equipment necessary to complete assigned work.

Qualifications 

• Five (5) year experience in custodial and general building maintenance;
• General knowledge of heating, ventilating equipment, plumbing, electrical, and building envelop systems;
• General operational knowledge of snow blowers, plowing, and lawn maintenance equipment;
• General operational knowledge of floor buffers among other custodial equipment and tools utilized in building maintenance;
• Thorough knowledge of proper safety techniques and procedures;
• Skill in the operation of a variety of hand tools.
• Ability to understand and carry out routine oral and written instructions, make routine decisions, sustain long periods of light to moderately heavy physical

                activity, and work harmoniously with others;

• Ability to lift 50 lbs; and
• Access to reliable transportation and valid driver’s license required. Must be eligible for coverage by the agency's insurance policy.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
• Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Communicate openly and contribute to the development of others.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;
• Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;
• Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;
• Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;
• Assist with child care as needed;
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping);
• Provide transportation to residents while adhering to all safety laws/policies;
• Attend scheduled staff meetings, supervision and trainings as required; and
• Perform other related duties as needed. 

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling, direct service experience, and/or residential experience;
• Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;
• Strong Communication and computer skills;
• Experience addressing the impacts of decisions and actions on communities;
• Understanding of both interpersonal and structural racism and bias;
• Ability to represent agency from a management perspective in an active union environment;
• Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

BENEFITS

The YWCA offers a wide range of competitive benefits including health, dental, vision, life, and disability insurance, generous paid time-off, and an employer matched retirement plan.

STATEMENT OF EQUALITY

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.  

Reports to:                   Program Director 

Schedule:                     Full time, 37.5 hours/week; Monday—Friday, 3pm – 11pm 

FLSA Status:                Non-Exempt 

Starting Rate:              $19.00/hour 

URL:                             www.ywworks.org/employment 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 

• Foster a positive working environment.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

• Maintain full compliance with EEC annual training hour requirements; full-time staff are required to complete a minimum 24 hours of training, part-time and per diem are required to complete a minimum 12 hours of training. 
• Maintain full EEC compliance with Background Record Check processes, including renewal of the BRC every three years.

Position Purpose

Reporting to the Program Director, the Case Manager is responsible for the case management responsibilities for Young Parenting Program. S/he will empower residents with life skills, employment search, housing, budgeting, and advocacy and community resources to assist them with transitioning into safe appropriate housing.  The Case Manager will assist residents with employment and housing opportunities in the community.  This role follows the agency mission and trauma informed service model to provide the support and advocacy needed for this population.

Essential Responsibilities

• Nurture and support a milieu approach that is youth-guided, family-driven, strengths-based, trauma-informed and embraces a positive youth development framework.
• Responsible for pre-intake, intake, assessment, treatment planning and case management for all residents to include Bio-Psycho-Social Assessment, CANS (DCF families), treatment plan, transition plan and child assessment to include developmental screening by EI provider within 45 days of intake.
• Collaborate and engage with family, peer advocates, Family partners and other involved partners in care of participant to ensure a positive transition into the program.
• Engage services and activities with input from participant and other member of the participant’s team to identify mutually agreeable and measurable goals and objectives and to promote appropriate and integrated services. 
• Develop treatment plan within 2 weeks of intake and rewrite plan every 3 months, holding a team meeting for every review and including all involved family and service providers.
• Refer participants for individual therapy, seek referrals for medication evaluation, and consult clinical team members as appropriate.
• Develop behavior support plans with participant, family, and staff.
• Provide crisis counseling as needed.
• Provide direct assistance to clients by helping them to obtain needed services to enable them to transition to community-to include housing search and advocacy.
• Monitor and document client progress.
• Maintain complete and timely participant records.
• Ensure deadlines are met for AWARDS and other data collection methods in an, accurate, ethical and confidential manner.
• Provide guidance to clients regarding self-advocacy within the DCF, juvenile justice, school, and legal systems. 
• Promote child, youth and family involvement at the individual and community levels.
• Facilitate weekly case review with the team and facilitate team meetings as required.
• Attend scheduled staff meetings.
• Maintain medication log, prompt residents to take their medication and medicate their children promptly.
• Know and enforce rules, regulations and policies.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping)
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
• Maintain 1:5 staff to child ratio at all times.
• Perform other related duties as needed.

Qualifications 

• Associates Degree with 3 years of direct experience in human services field; Bachelor’s with 1 year direct experience in human services field preferred;

• Residential experience and experience with adolescents and/or young parents and children preferred;
• Bi-lingual (Spanish/English) skill preferred;
• Experience with survivors of gender-based violence and exploitation;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Ability to represent agency from a management perspective in an active union environment;
• Excellent written and organizational skills including computer skills;
• Must have knowledge of/contacts with community agencies;
• Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

3 positions available

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
• Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Communicate openly and contribute to the development of others.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;
• Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;
• Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;
• Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;
• Assist with child care as needed;
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping);
• Provide transportation to residents while adhering to all safety laws/policies;
• Attend scheduled staff meetings, supervision and trainings as required; and
• Perform other related duties as needed. 

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling, direct service experience, and/or residential experience;
• Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;
• Strong Communication and computer skills;
• Experience addressing the impacts of decisions and actions on communities;
• Understanding of both interpersonal and structural racism and bias;
• Ability to represent agency from a management perspective in an active union environment;
• Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

BENEFITS

The YWCA offers a wide range of competitive benefits including health, dental, vision, life, and disability insurance, generous paid time-off, and an employer matched retirement plan.

STATEMENT OF EQUALITY

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.  

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
• Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Communicate openly and contribute to the development of others.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;
• Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;
• Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;
• Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;
• Assist with child care as needed;
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping);
• Provide transportation to residents while adhering to all safety laws/policies;
• Attend scheduled staff meetings, supervision and trainings as required; and
• Perform other related duties as needed. 

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling, direct service experience, and/or residential experience;
• Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;
• Strong Communication and computer skills;
• Experience addressing the impacts of decisions and actions on communities;
• Understanding of both interpersonal bias and structural racism;
• Ability to represent agency from a management perspective in an active union environment;
• Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

STATEMENT OF EQUALITY

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period. 

Reports to:                         Program Director

Schedule:                           Every other Thursday-Saturday_10pm-8am (PT)

FLSA Status:                       Non-Exempt

Starting Rate:                     $17.00/hour

URL:                                     www.ywworks.org/employment

2 positions available

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Foster a positive working environment.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.
  • Maintain full compliance with EEC annual training hour requirements; full-time staff are required to complete a minimum 24 hours of training, part-time and per diem are required to complete a minimum 12 hours of training.
  • Maintain full EEC compliance with Background Record Check processes, including renewal of the BRC every three years.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Perform other related duties as needed. 

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Experience with survivors of gender-based violence and exploitation;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Ability to represent agency from a management perspective in an active union environment;
• Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Reports to:                         Director of Homelessness Services 

Schedule:                           Full-Time, 37.5 hours/week; Monday – Friday with rotational responsibility for on-call staffing 

FLSA Status:                      Non-Exempt

Starting Rate:                    $20.00/hour

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, a 24-hour bilingual hotline, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others. 
• Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations. 
• Maintain professional behavior and strict confidentiality. 

Position Purpose

The Homelessness Services Outreach Navigator will have an integral role in connecting homeless survivors of intimate partner violence (IPV) who are in crisis to housing and social services supports in the community. The position will support the YWCA Domestic Violence Homelessness Helpline by assessing the needs of callers and providing appropriate, effective, trauma-informed referrals and resources. The Outreach Navigator will work in an on-call capacity including being dispatched virtually or in-person to meet with a survivor following an incident of violence. Once the survivor is referred to the program, the Navigator will use trauma-informed interviewing techniques to screen for diversion, prevention, shelter and/or housing needs, vulnerability/prioritization indices, and program eligibility.   

Essential Responsibilities

• Demonstrate support for Coordinated Entry System (CES) guiding principles, including fair and equal access, safety planning, referral protocols, and consultation.
• Collaborate with a network of CES community partners including outreach workers, shelter case managers, housing and other service providers, and understand all roles and responsibilities within the CES.
• Oversee the YWCA’s DV Homelessness Helpful by responding to calls, making referrals, and helping the caller to create a safety plan.
• Determine program eligibility and make appropriate referrals for callers who do not meet eligibility criteria. 
• Serve in an on-call capacity on a rotating schedule to be dispatched virtually or in-person to meet with a survivor immediately following a violent incident at area hospitals, community health centers, police stations, courthouses, or other locations at which physical distancing is possible. Help develop a plan for safety and begin the CE process when appropriate.
• Engage survivors in-person by observing nonverbal signs of misunderstanding or concern, and build trust with survivors who may be experiencing anxiety, stress, or fear to effectively utilize the Helpline.
• Participate in CES development and other trainings as they are offered, and will be flexible to the job role evolving as the CES evolves to best meet the needs of the population served.  
• Perform other duties as requested by the supervisor.

Qualifications

• Bachelor’s degree in social work or related field or relevant experience;
• Two years of work experience in housing services, placement, and/or case management;  
• Spanish language proficiency required;
• Experience with and knowledge of accessing housing, homelessness, social service, and other community-based resources; 
• Experience with survivors of violence and exploitation;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Excellent communication, organizational, problem-solving, and computer skills;
• Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy; and 
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Department:           Human Trafficking Services                 

Reports to:             Director of Human Trafficking Services 

Schedule:               Full time, 37.5 hours/week, Monday – Friday, 9am – 5pm, with some evening and/or weekend hours 

FLSA Status:          Non-Exempt 

Starting Rate:         $17.00/hour 

URL:                        www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of intimate partner violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others. 
• Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Perform quality work within program guidelines and deadlines. 
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations. 

Position Purpose

Reporting to the Director of Human Trafficking Services, the Bilingual Support Specialist will provide free, voluntary, and confidential case management, wraparound service planning, individual and group counseling, and systems navigation in support of survivors’ self-identified needs. Highly effective Support Specialists generally have extensive knowledge of community-based services on which to rely when making referrals for mental health, housing, immigration, and education resources.

Essential Responsibilities

• Conduct intakes, screenings, and assessments of trafficking survivors’ while providing supported referrals for additional services (e.g., health, dental health, legal/immigration advocacy, educational support).
• Provide confidential case management, wraparound service planning, and systems navigation to assist survivors and their families when interacting with complex social service, health service, criminal justice, and/or immigration systems. 
• Develop and update, as needed, safety plans with survivors.
• Ensure survivors’ access to family support and reunification services.
• In conjunction with case management and advocacy, promote survivors’ continual development of life skills.
• Ensure survivors’ access to YW resources for food, clothing, and other daily necessities.
• Provide transportation assistance utilizing agency resources (e.g., program van).
• Provide interpretation / translation and documentation assistance.
• Work collaboratively with internal teams and community partners to ensure the communication, documentation, and coordination of service responses while promoting survivor outcomes.
• Document client interactions in accordance with program guidelines.
• Contribute to the timely development and submission of regular reports as required by grantors and other stakeholders.
• Participate in regular staff meetings.
• Perform other related duties as needed.

Qualifications 

• Associates Degree with 3 years of direct experience in human services field; Bachelor’s with 1 year direct experience in human services field preferred;
• Experience working with survivors of gender-based violence and exploitation;
• Lived experience as a survivor of youth trafficking preferred;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Bi-lingual (Spanish/English) language proficiency required;
• Strong teamwork, organizational and communication skills;
• Knowledge of/contacts with youth-based community services;
• Valid driver’s license and reliable transportation; and
• Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Reports to:                         Director of Community Support Programs 

Schedule:                           Relief

FLSA Status:                      Non-Exempt 

Starting Rate:                    $16.00/hour 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

• Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
• Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Communicate openly and contribute to the development of others.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality. 

Position Purpose

The Llamanos Hotline Advocate provides support, advocacy and crisis response on our 24-hour hotline for survivors of domestic violence, sexual violence, and human trafficking, significant others, and professionals. Hotline Workers are part of a team model working with peers, supervisors, and outside connections to best serve those calling our hotline.  

Essential Responsibilities

• Provide trauma-informed, strengths-based telephone interventions that incorporate safety planning and assessment of immediate needs.
• Answer 24-hour Llamanos Hotline Line within the first 3 rings.

• Provide back-up support to the YW’s new Homelessness Helpline by responding to calls, helping the caller to create a safety plan, and making referrals to the Outreach Worker or Case Manager.

• Ensure bed-update system receives a login and updates/changes within the 1st hour of each shift and again as space changes.
• Conducts shelter and community-based counseling intakes.
• Complete hotline logs, case notes, incident reports, logs, and service tracking logs prior to the end of shift.
• Complete overnight checklists.
• Maintain client records.
• Attend supervision, trainings, and staff meetings.
• Assist with staffing shelter during crisis situations or in times where support is needed.
• Perform other related duties as requested.

Qualifications 

• Associate’s degree plus 1 - 3 years of experience in human services;
• Spanish language proficiency required;
• Excellent verbal, written, and organizational skills, including computer skills;
• Ability to resolve conflict in appropriate ways;
• Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
• Experience and knowledge of child development and impact of domestic violence on children preferred;
• Experience with survivors of gender-based violence and exploitation;
• Experience addressing the impacts of decisions and actions on communities;
• Understanding of both interpersonal and structural racism and bias;
• Ability to represent agency from a management perspective in an active union environment;
• Must have knowledge of/contacts with community agencies;
• Experience with and knowledge of accessing resources within the community;
• Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Department:               Community Support Programs                 

Reports to:                  Senior SAFEPLAN Advocate         

Schedule:                    Full time, 37.5 hours/week; Monday—Friday, 8am – 4:30pm, with flexibility to meet program needs 

FLSA Status:                Non-Exempt 

Location:                     Springfield 

Starting Rate:             $20.00/hour 

URL:                            www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The SAFEPLAN Advocate provides safety planning, information about the court process and options, assistance in the drafting of legal documentation, and daily court advocacy to survivors of domestic violence, sexual violence and stalking as well as their children. They provide referrals to the YWCA, other domestic violence, sexual violence and stalking programs, criminal justice victim services, community social service programs, and the District Attorney’s office as necessary to meet the needs of survivors.

Essential Responsibilities

• Provide daily in-court advocacy and safety planning to survivors of domestic violence and their children at assigned courts for SAFEPLAN.
• Assists with 209A or 258E application paperwork.
• Provide information regarding legal options and associated paperwork, including but not limited to, applications for restraining and harassment orders.
• Provide crisis intervention.
• Conduct intakes, safety planning and risk assessment using specific safety planning and assessment tools.
• Provide counseling, support and follow up as well as referrals to the YWCA, other programs, criminal justice victim services, community social service programs and the district attorney’s office as necessary to meet the needs of victims.
• Communicate regular updates and status of high risk victims to supervisors.
• Make necessary referrals to the YWCA, District Attorney’s office, Victim Services and other community-based support services.
• Collaborate with victim witness advocates, agency staff, and other service programs in an effort to provide a continuum of care to victims.
• Work with MOVA and court/criminal justice personnel to improve services to victims.
• Ensure ongoing program documentation and evaluation, as well as required SAFEPLAN documentation in accordance with contract obligations and/or best practices.
• Maintain all files and program records in accordance with ethical and confidentiality standards
• Submit monthly billing within deadline.
• Attend all SAFEPLAN scheduled conference calls/meetings
• Attend staff and supervision meetings as required.
• Perform other duties as necessary.

Qualifications

• AA or equivalent education, B.A. preferred;
• Minimum of 3 years experience in a related human service field;
• Minimum 2 years experience with victims of domestic violence;
• Familiarity with and ability to navigate legal / court systems, processes, and issues pertaining to domestic violence, sexual assault, stalking and/or harassment;
• Functional knowledge of relevant laws and regulations;
• Ability to represent agency from a management perspective in an active union environment;
• Knowledge of outreach service delivery and community resources;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Experience with networking, collaborating with agencies and other community resources;
• Domestic Violence, Sexual Violence, Stalking and SAFEPLAN Certification;
• Excellent verbal, written, and organizational skills, including strong computer skills;
• Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Department:        Springfield Teen Parent Program                 

Reports to:          Director of Teen Residential Services 

Schedule:            Per Diem for All Shifts (Minimum of 3 Shifts per Month) 

FLSA Status:       Non-Exempt 

Starting Rate:     $16.00/hour 

URL:                    www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
• Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Communicate openly and contribute to the development of others.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Apricot Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Perform other related duties as needed. 

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Experience with survivors of gender-based violence and exploitation;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Ability to represent agency from a management perspective in an active union environment;
• Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
• Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Communicate openly and contribute to the development of others.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;
• Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;
• Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;
• Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;
• Assist with child care as needed;
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping);
• Provide transportation to residents while adhering to all safety laws/policies;
• Attend scheduled staff meetings, supervision and trainings as required; and
• Perform other related duties as needed. 

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling, direct service experience, and/or residential experience;
• Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;
• Strong Communication and computer skills;
• Experience addressing the impacts of decisions and actions on communities;
• Understanding of both interpersonal and structural racism and bias;
• Ability to represent agency from a management perspective in an active union environment;
• Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

BENEFITS

The YWCA offers a wide range of competitive benefits including health, dental, vision, life, and disability insurance, generous paid time-off, and an employer matched retirement plan.

STATEMENT OF EQUALITY

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.  

Department:                      Parent & Youth Support Programs 

Reports to:                        Direct Care Supervisor of Supervised Visitation

Schedule:                          Part time, Friday 5pm-8:30pm; Saturday, 9am-3:30pm, with flexibility to meet program needs including evening / weekend service

Location:                            Springfield, MA

FLSA Status:                       Non-Exempt

Starting Rate:                    $17/hour

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency. 

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

• Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
• Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 

• Reflect on and interrupt assumptions as well as personal and systemic biases when interacting or communicating with colleagues, clients, and external partners.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Communicate openly and contribute to the development of others.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality. 

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Lead Visit Monitors support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety.  The Lead Visit Monitor is also responsible for communicating with team members regarding the status of visits and any concerns.

Essential Responsibilities

• Monitor supervised visits at assigned Florence/Springfield Centers and other Visitation Center sites if needed for coverage.
• Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
• Briefing Visit Monitor(s) on visiting families prior to their arrival
• Ensure the preparation of documents and technology to be used during the visit with a focus on any known safety concerns.
• Model appropriate parenting behavior and encourage healthy parent child relationships.
• Ensure compliance with center rules and policies while making interventions as necessary.

• Assist in ensuring non-residential parents are received 20 minutes before each visit and are waiting in the designated area, supervised by security. Similarly, assist in ensuring that non-residential parents are held back an additional 20 minutes at the end of each visit
• Provide residential parents and visiting children with a focused plan and preparation for a positive and safe transition to visit. 
• Ensure parties are referred as necessary to outside referral sources for domestic violence, batterer’s treatment, counseling, financial assistance, etc.
• Check-in with families before and after each visit, and follow-up accordingly if and when necessary. 
• Communicate in a timely manner with Direct Care Supervisor on any incidents and issues.
• Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
• Attend supervision, trainings and staff meetings as required.
• Document into Apricot Solutions Observation Notes, Case Notes and enter services for each family/case. 
• Other relevant duties as necessary.

Qualifications 

• A.A. or equivalent with 2 years of relevant experience in human services field;

• Prior supervisory experience with demonstrated ability to successfully manage projects;
• Excellent verbal, written, and organizational skills;

• Ability to resolve conflict in appropriate ways;
• Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
• Experience and knowledge of child development and impact of domestic violence on children preferred;
• Bilingual (Spanish-speaking) preferred;

• Experience with and knowledge of accessing resources within the community;
• Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Reports to:                  Direct Care Supervisor of Supervised Visitation

Schedule:                    Part time, Friday 5:30pm-9pm; Saturday 9am-3:30pm, with flexibility to meet program needs including evening / weekend service

Location:                     Florence 

FLSA Status:               Non-Exempt 

Starting Rate:             $17.25/hour 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus. 

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
• Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Foster a positive working environment.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety.  The Visit Monitor is also responsible for communicating regularly with the Lead Visit Monitor regarding the status of visits and any concerns. 

Essential Responsibilities

• Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
• Get briefing on visiting families prior to their arrival from Lead Visit Monitor or Direct Care Supervisor.
• Assist in ensuring non-residential parents are received 20 minutes before each visit and are waiting in the designated area, supervised by security. Similarly, assist in ensuring that non-residential parents are held back an additional 20 minutes at the end of each visit.
• Ensure the preparation of documents to be used during the visit with a focus on any known safety concerns.
• Provide residential parents and visiting children with a focused plan and preparation for a positive and safe transition to visit. 
• Conduct monitoring and observation of non-residential parent visits with children while keeping accurate and detailed factual notes, documenting interactions on observation forms for visits, and noting child’s appearance and apparent readiness for visit.
• Coordinate visitation activities with security or Lead Visit Monitor as necessary.
• Model appropriate parenting behavior and encourage healthy parent child relationships.
• Ensure parties are referred as necessary to outside referral sources for domestic violence, batterer’s treatment, counseling, financial assistance, etc.
• Ensure compliance with center rules and policies while making interventions as necessary. 
• Communicate in a timely manner with Lead Monitor on any incidents and issues.
• Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
• Monitor visits at other Visitation Center sites if needed for coverage.
• Attend supervision, trainings and staff meetings as required.
• Other relevant duties as necessary.

Qualifications 

• Minimum High school diploma with 2 years relevant experience in human services field.
• Excellent verbal, written, and organizational skills.
• Ability to resolve conflict in appropriate ways 
• Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred.
• Experience and knowledge of child development and impact of domestic violence on children preferred.
• Experience with survivors of gender-based violence and exploitation;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Ability to represent agency from a management perspective in an active union environment;
• Excellent written and organizational skills including computer skills;
• Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Reports to:         Chief Financial Officer 

Schedule:           Full-time, Monday- Friday; with flexibility to respond to programmatic needs 

FLSA Status:      Exempt 

Salary:               Commensurate with abilities, knowledge, and skills 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
• Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Communicate openly and contribute to the development of others.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Property Manager ensures the daily property management functions, including all leasing operations, of a 20-unit, 24-month transitional living facility for survivors of intimate partner violence, sexual assault, stalking, and/or human trafficking. In coordination with program leadership, the Property Manager identifies and resolves property and/or rental agreement violations. In coordination with the Finance team, the Property Manager contributes to the development of the program budget and prepares regular financial records and grantor / stakeholder reports.

Essential Responsibilities

• Ensure the daily property management functions, including all leasing operations, of a 20-unit, 24-month transitional living facility for survivors of intimate partner violence, sexual assault, stalking, and/or human trafficking;
• Maintain certification as a Housing Credit Certified Professional (HCCP) through the Low-Income Tax Credit Program (LIHTCP), or Certified Occupancy or Tax Credit Specialist;
• Work with the Finance team to ensure the timely documentation of income and rental payments as well as property expenses including taxes, insurance premiums, and maintenance costs;
• Coordinate efforts with program leadership and Facilities to ensure the timely identification, inspection, and correction of unit features;
• Contribute to the timely identification and resolution of property and/or rental agreement violations;
• Collaborate with Wayfinders and other community partners to facilitate prospective tenants’ entry to transitional housing as well as existing tenants’ transitions to permanent housing;
• Deconstruct existing client files for the purpose of separating lease agreements and other property management documents from case management records;
• Maintain complete, accurate, and timely tenant documentation as well as expense and income records;
• Prepare regular reports for various stakeholders regarding tenant outcomes, incidents, expenses, occupancy, and expiring leases among other considerations;
• Model best practices regarding the use and disposal of personally protective equipment;
• Perform other duties as requested.

• Attend supervision, staff, and other meetings; and

Qualifications

• Associate’s degree plus demonstrated knowledge of rental / leasing agreements, property and anti-discrimination laws, and the MA Rental Voucher Program;;
• Active HCCP certification, Certified Occupancy Specialist, or Tax Credit Specialist;
• Ability to ensure operational compliance with all housing programs funders;
• Proficiency with property management systems / platforms;
• Bilingual (Spanish / English) language proficiency preferred;
• Understanding of both interpersonal and structural racism and bias;
• Ability to represent agency in an active union environment;
• Excellent written and organizational skills including computer skills;
• Must have knowledge of/contacts with community agencies;
• Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.