Reports to: Program Director
Schedule: Full time, 37.5 hours/week; Monday—Friday,
10am – 6pm
FLSA Status: Non-Exempt
Starting Rate: $16.00/hour
The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.
Expectations of all Employees
In the performance of essential and general job responsibilities, all YWCA employees are expected to:
- Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
- Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
- Perform quality work within program guidelines and deadlines.
- Work effectively as a team contributor and foster a positive working environment.
- Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
- Maintain professional behavior and strict confidentiality.
Reporting to the Program Director, the Support Specialist is responsible for the case management responsibilities for Teen Parenting Program. S/he will empower residents with life skills, employment search, housing, budgeting, and advocacy and community resources to assist them with transitioning into safe appropriate housing. The Support Specialist will assist residents with employment and housing opportunities in the community. This role follows the agency mission and trauma informed service model to provide the support and advocacy needed for this population.
- Nurture and support a milieu approach that is youth-guided, family-driven, strengths-based, trauma-informed and embraces a positive youth development framework.
- Responsible for pre-intake, intake, assessment, treatment planning and case management for all residents to include Bio-Psycho-Social Assessment, CANS (DCF families), treatment plan, transition plan and child assessment to include developmental screening by EI provider within 45 days of intake.
- Collaborate and engage with family, peer advocates, Family partners and other involved partners in care of participant to ensure a positive transition into the program.
- Engage services and activities with input from participant and other member of the participant’s team to identify mutually agreeable and measurable goals and objectives and to promote appropriate and integrated services.
- Develop treatment plan within 2 weeks of intake and rewrite plan every 3 months, holding a team meeting for every review and including all involved family and service providers.
- Refer participants for individual therapy, seek referrals for medication evaluation, and consult clinical team members as appropriate.
- Develop behavior support plans with participant, family, and staff.
- Provide crisis counseling as needed.
- Provide direct assistance to clients by helping them to obtain needed services to enable them to transition to community-to include housing search and advocacy.
- Monitor and document client progress.
- Maintain complete and timely participant records.
- Ensure deadlines are met for Client Track and other data collection methods in an, accurate, ethical and confidential manner.
- Provide guidance to clients regarding self-advocacy within the DCF, juvenile justice, school, and legal systems.
- Promote child, youth and family involvement at the individual and community levels.
- Facilitate weekly case review with the team and facilitate team meetings as required.
- Attend scheduled staff meetings.
- Maintain medication log, prompt residents to take their medication and medicate their children promptly.
- Know and enforce rules, regulations and policies.
- Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping)
- Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
- Maintain staff to child ratio at all times.
- Perform other related duties as needed.
- Associates Degree with 3 years of direct experience in human services field; Bachelor’s with 1 year direct experience in human services field preferred.
- Residential experience and experience with adolescents and/or young parents and children preferred;
- Strong teamwork, organizational and communication skills required;
- Must have knowledge of/contacts with community agencies;
- Must have a valid driver’s license and reliable transportation;
- Bi-lingual (Spanish/English) skill preferred; and
- Must be able to lift up to 40 lbs.
It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.
CRIMINAL BACKGROUND CHECKS
The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.
All employment at the YWCA begins with a 120-day Introductory Period.