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1657_Housing Navigation and Data Specialist

By March 14, 2023Employment

The YWCA is looking for a Housing Navigation and Data Specialist!! The Housing Navigation and Data Specialist is a dual role with two specialized functions that each contribute significantly to the YWCA’s Transitional Housing/Rapid Re-Housing Program (TH-RRH). The Housing Navigation component of the role will have an integral role in connecting homeless survivors of IPV who are in crisis to housing and social services supports in the community. The HMIS Data Coordination component will lead data management workflows for the TH-RRH project. This position is Full Time position with a pay rate of $50,000 per year.

As the Housing Navigation and Data Specialist, you will support the TH-RRH Program with the following:

  • Demonstrate support for Coordinated Entry System (CES) guiding principles, including fair and equal access, safety planning, referral protocols, and consultation.
  • Collaborate with a network of CES community partners including outreach workers, shelter case managers, housing and other service providers, and understand all roles and responsibilities within the CES.
  • Provide support on the YWCA’s DV Homelessness Helpline.
  • Determine program eligibility and make appropriate referrals for callers who do not meet eligibility criteria.
  • Administer the DV Housing Prioritization to prospective RRH clients, presenting information at case conferencing meetings with project partners.
  • Assist TH-RRH clients in finding an apartment, accessing the subsidy, and creating an individualized plan for supportive services.
  • Assist clients who do not qualify for TH-RRH or for whom there is no space in determining next steps in housing stability/housing permanency by making appropriate referrals, using diversion, and safety planning.
  • Provide oversight in the management and tracking of the YWCA’s TH-RRH HMIS data.
  • Train YWCA staff that work in the TH-RRH funded projects on how to enter data into AWARDS, emphasizing how to use HMIS-specific forms, such as the HMIS income entry, exit and updates. These trainings will be conducted in an ongoing way as needs and challenges arise. These trainings will also be conducted for all new staff hired at the YWCA.
  • Regularly monitor and evaluate the integrity of HMIS-data being input into the AWARDS data systems that could affect analytical results.
  • Run HMIS-comparable reports in the YWCA’s data management system and submit to funders, quarterly and annually.
  • Maintain a data manual for YWCA TH-RRH staff that outlines how to use the system to enter data in an ongoing way for clients.

What are we looking for in a Housing Navigation and Data Specialist?

  • Bachelor’s Degree in Education, Sociology, Public Health, Public Policy, Psychology or related disciplines or a minimum of 3+ years’ experience in data management/analysis OR two years of work experience in housing services, placement, and/or case management. (Required)
  • Demonstrated proficiency in professional office software, including Microsoft applications Word, Excel, and PowerPoint. (Required)
  • Ability to quickly adapt to new computer systems and software. (Required)
  • Demonstrated interpersonal and communication skills, both verbal and written.
  • Demonstrated ability to prioritize, work independently as well as engage in collaborative work.
  • High levels of accuracy and organization, and the necessity to meet deadlines working in a fast-paced environment.

Reasons to work at the YWCA:

  • Excellent benefits package, including paid vacation, paid sick time and paid personal days, health, vision and dental insurance, retirement and matching, among others
  • Rewarding work
  • Opportunity for growth within the agency

Who are we?

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, and supervised visitation. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.


It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

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