You are not alone, the YWCA is here for you.

24-hour domestic violence/sexual assault hotline

(413) 733-7100

(800) 796-8711

Llamanos Spanish-language sexual assault hotline
(800) 223-5001

You don’t need to spend one more day in an abusive relationship.

Abuse in an intimate relationship can range from cruel words and threats to shattering blows, and is victimizing women of every race, religion, marital status, income level, and sexual orientation. It can happen to men too. It devastates families, and it can be deadly. The numbers don’t lie. In 2021, there were fifteen homicides in Massachusetts that could be directly related to domestic violence. In 2022, the YWCA of Western Massachusetts took 6,516 calls through its hotline and served 1,895 people in supportive programs offered locally. Call the hotline number now and get the help you and your children need.

You are a survivor.

One in three women has experienced some form of physical violence by an intimate partner. It happens to all kinds of women in all kinds of relationships. You don’t need to wait for your relationship to get better, or get worse. It’s not your fault – no one deserves to be abused. The only person responsible for the abuse is the abuser. Physical violence, even among family members, is wrong and illegal.

We’re here for you if you have been victimized, sexually assaulted, or abused.

The YWCA provides an array of private, confidential services designed to secure safety for you and your children, prevent further abuse, and help you put your life back in order. Our hotline is available 24/7, and we offer counseling in individual and group settings, as well as medical, legal, and police advocacy. Our services include:

  • 24-hour hotline with trained responders
  • Emergency shelter for women and children
  • SAFEPLAN program to help obtain restraining orders
  • Access to medical services, employment, and educational opportunities
  • Assist with access to legal counseling
  • Assist with access to daycare
  • Safe, secure environments for supervised visitation
  • Transitional housing (apply here)

The YWCA service model is designed to make you secure, not invisible. Our Clough Street, Springfield campus offers state-of-the-art, computerized surveillance without locking you away in a hidden safe house. We provide you with a secure voicemail and mailing address so you can stay in touch with your workplace and your children’s school. You’ll have caseworkers and therapists if you need them, as well as daycare for your children. Hiding domestic violence doesn’t stop it. We prefer to give you liberty as well as security while providing the resources you need to take control of the situation and resume your life.

Your safety is our top priority.

If you are at immediate risk, call 911. Otherwise, come see us, call the YWCA 24-hour-hotline at 413-733-7100 or 800-796-8711 for over-the-phone counseling and support, or call our main number at 413-732-3121 to find out how to access our services. We’re here for you in a crisis, but we’re also ready to help you in other areas of your life too. The YW provides counseling, job training, skill development, parenting programs, medical advocacy, and access to other services.

The YW has stood with women for over 150 years, and we’re ready to help you right now, with free and confidential services. Contact us today.