JavaScript Disabled. For a better experience on this website please enable JavaScript in your browser.

I Need Help

24-hour domestic violence/sexual assault hotline
413.733.7100 (TTY/V)
800.796.8711 (TTY/V)
Llamanos Spanish-language sexual assault hotline

In 2009, 14 women in Massachusetts were killed in an intimate relationship. In one 24-hour period in 2009, 2,018 victims were served by domestic violence programs in the state. The numbers don’t lie: domestic violence is a deadly problem that’s not going away. That’s why we’re here for you, 24 hours a day, every day, with our domestic violence hotline numbers. So you can get the help you and your children need, when you need it most, to move from being victims to survivors.

Learn more...

I Can Help


However you contribute, your support benefits individual women and helps the YWCA serve our community.

The YWCA of Western Massachusetts makes it easy for you to make a donation, volunteer, host an intern through your business, or advocate on issues of gender and racial inequality.

About Our Agency

Your YWCA is leading the changes that improve women’s lives

Think you know the YWCA?

We might surprise you with our range of services and inspire you with the depth of our commitment to eliminating racism and empowering women.
We’ve helped meet the needs of Western Massachusetts for over 140 years. Today, we’re leading the change in the way our community responds to domestic violence and in the resources available to victims of discrimination. And more than ever, we’re changing women’s lives by helping them reach their fullest potential.

We invite you to know us better. Get involved.

domestic violence/
sexual assault hotline
(413) 733 - 7100 (TTY/V)
(800) 796 - 8711 (TTY/V)
(800) 223 - 5001
domestic violence/
sexual assault hotline

I have been hurt

What to do if you have been victimized

Sexual Assault

If you've been sexually assaulted, the YWCA provides an array of private, confidential services designed to restore your safety and give you control of the situation. Our hotline is available 24/7, and we offer counseling in individual and group settings, as well as medical, legal, and police advocacy.

Domestic violence

If you've been abused, the YWCA provides a range of services designed to secure safety for you and your children, prevent further abuse, and help you put your life back in order. Our services include:

  • 24-hour hotline with trained responders
  • Emergency shelter for women and children
  • SAFEPLAN program to help obtain restraining orders
  • Access to medical services, employment and educational opportunities
  • Legal counseling
  • Day care
  • Safe, secure environments for supervised visitation
  • Transitional housing

The YWCA service model is designed to make you secure, not invisible. Our Clough Street campus offers state-of-the-art computerized surveillance without locking you away in a hidden safehouse. We provide you a secure voicemail and mailing address so you can stay in touch with your workplace and your children's school. You'll have caseworkers and therapists, if you need them, as well as day care for your children.

Hiding domestic violence doesn't stop it. We prefer to give women liberty as well as security, while providing the resources they need to take control of the situation and resume their lives.

Please contact the YWCA today at 413-732-3121 to find out how to access our services.

Welcome! Please sign in:

Can't access your account?

Site Search