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I Need Help

24-hour domestic violence/sexual assault hotline
413.733.7100 (TTY/V)
800.796.8711 (TTY/V)
Llamanos Spanish-language sexual assault hotline

In 2009, 14 women in Massachusetts were killed in an intimate relationship. In one 24-hour period in 2009, 2,018 victims were served by domestic violence programs in the state. The numbers don’t lie: domestic violence is a deadly problem that’s not going away. That’s why we’re here for you, 24 hours a day, every day, with our domestic violence hotline numbers. So you can get the help you and your children need, when you need it most, to move from being victims to survivors.

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I Can Help


However you contribute, your support benefits individual women and helps the YWCA serve our community.

The YWCA of Western Massachusetts makes it easy for you to make a donation, volunteer, host an intern through your business, or advocate on issues of gender and racial inequality.

About Our Agency

Your YWCA is leading the changes that improve women’s lives

Think you know the YWCA?

We might surprise you with our range of services and inspire you with the depth of our commitment to eliminating racism and empowering women.
We’ve helped meet the needs of Western Massachusetts for over 140 years. Today, we’re leading the change in the way our community responds to domestic violence and in the resources available to victims of discrimination. And more than ever, we’re changing women’s lives by helping them reach their fullest potential.

We invite you to know us better. Get involved.

domestic violence/
sexual assault hotline
(413) 733 - 7100 (TTY/V)
(800) 796 - 8711 (TTY/V)
(800) 223 - 5001
domestic violence/
sexual assault hotline

Parent and Youth Support Programs

Children Who Witness Violence
413-732- 3121

  • Short term individual and group clinical therapy for children ages 3-17 who have witnessed or been exposed to domestic violence.
  • Available services: 1:1 talk therapy and safety planning; caretaker sessions to support safe and healthy parenting; Trauma-Focused Cognitive Behavioral Therapy (TF-CBT); Attachment, Regulation & Competencies (ARC) clinical treatment model
  • Health insurance is not required. All services are free and 100% confidential.

Supervised Visitation
Springfield and Northampton: 413-732-3121

  • A safe place for visitation with the non-custodial parent for victims of domestic violence and their children.
  • Visitation is tailored to a family's level of risk. The program can accommodate on-site monitored visits; on-site unsupervised visits; or neutral, monitored exchanges, where staff supervise pick-up and drop-off between residential and non-residential parents.
  • Families may self-refer or access the service through an open Probate and Family Court case.
  • Contact Heather Strickland, LCSW, at 413-732-3121 x122, for more information.

Young Parent Services (YPS) Program

The YPS program offers specialized home visiting services that promote healthy parent-child relationships. The program supports a parent's role in promoting school readiness and healthy development of children. Staff assist families in supporting learning experiences that are relevant and customized for the individual needs of each family. Those learning experiences are offered in four components- personal home visits, resource networks, group connections, and screening.

Additionally, staff will work with parents on establishing independent living skills, self-sufficiency, and social supports. The YPS program serves Springfield, Holyoke, and Chicopee and can work with parents up to the age of 22.

To find out more information or make a referral, please call Director of Youth and Parent Support Programs at 413-732- 3121 ext. 107.

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