Residential Programs DVSS
Schedule: Sunday-Thursday 11pm-7am (FT); 75 hours bi-weekly
Expectations of all employees
In the performance of essential and general job responsibilities, all YWCA employees are expected to:
- Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
- Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
- Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
- Communicate openly and contribute to the development of others.
- Coordinate efforts across teams, programs, and partner organizations.
- Maintain professional behavior and strict confidentiality.
The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.
- Conduct shelter screenings and intakes as needed;
- Provide crisis intervention as needed;
- Help residents become acquainted with shelter and other residents upon arrival;
- Provide counseling to resident upon arrival and as needed throughout their stay;
- Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, shoveling, mopping);
- Responsible for preparing and providing breakfast to residents;
- Responsible for maintaining breakfast inventory;
- Ensure residents are following shelter schedule, including wake up times as applicable;
- Enforce shelter rules and guidelines;
- Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area;
- Ensure completion of chores as applicable;
- Complete all required paperwork and maintain client records;
- Attend monthly staff meetings;
- Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times;
- Perform other related duties as needed.
- Successful completion of all required trainings within introductory period;
- Successful completion of required yearly trainings;
- Attend staff meetings as required;
- Obtain and maintain ServSafe Certification.
- Associate’s degree plus 1 – 3 years of experience in human services;
- Experience working in residential setting preferred;
- Familiarity with issues of domestic violence;
- Experience with survivors of gender-based violence and exploitation;
- Experience addressing the impacts of decisions and actions on multiple communities;
- Understanding of both interpersonal and structural racism and bias;
- Ability to represent agency from a management perspective in an active union environment;
- Excellent written and organizational skills including computer skills;
- Must be able to be covered by the agency’s insurance policy; and
- Must be able to lift 40 lbs.
All employment at the YWCA begins with a 120-day Introductory Period.
APPLY HERE Current Employees Apply Here