Reports to: Direct Care Supervisor of Supervised Visitation
Schedule: Part time, Friday 5pm-8:30pm; Saturday, 9am-3:30pm, with flexibility to meet program needs including evening / weekend service
FLSA Status: Non-Exempt
Starting Rate: $18.00/hour
The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.
Expectations of all employees
In the performance of essential and general job responsibilities, all YWCA employees are expected to:
- Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
- Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
- Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
- Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
- Foster a positive working environment.
- Coordinate efforts across teams, programs, and partner organizations.
- Maintain professional behavior and strict confidentiality.
The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety. The Visit Monitor is also responsible for communicating regularly with the Lead Visit Monitor regarding the status of visits and any concerns.
- Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
- Get briefing on visiting families prior to their arrival from Lead Visit Monitor or Direct Care Supervisor.
- Assist in ensuring non-residential parents are received 20 minutes before each visit and are waiting in the designated area, supervised by security. Similarly, assist in ensuring that non-residential parents are held back an additional 20 minutes at the end of each visit.
- Ensure the preparation of documents to be used during the visit with a focus on any known safety concerns.
- Provide residential parents and visiting children with a focused plan and preparation for a positive and safe transition to visit.
- Conduct monitoring and observation of non-residential parent visits with children while keeping accurate and detailed factual notes, documenting interactions on observation forms for visits, and noting child’s appearance and apparent readiness for visit.
- Coordinate visitation activities with security or Lead Visit Monitor as necessary.
- Model appropriate parenting behavior and encourage healthy parent child relationships.
- Ensure parties are referred as necessary to outside referral sources for domestic violence, batterer’s treatment, counseling, financial assistance, etc.
- Ensure compliance with center rules and policies while making interventions as necessary.
- Communicate in a timely manner with Lead Monitor on any incidents and issues.
- Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
- Monitor visits at other Visitation Center sites if needed for coverage.
- Attend supervision, trainings and staff meetings as required.
- Other relevant duties as necessary.
- Minimum High school diploma with 2 years relevant experience in human services field.
- Excellent verbal, written, and organizational skills.
- Ability to resolve conflict in appropriate ways
- Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred.
- Experience and knowledge of child development and impact of domestic violence on children preferred.
- Experience with survivors of gender-based violence and exploitation;
- Experience addressing the impacts of decisions and actions on multiple communities;
- Understanding of both interpersonal and structural racism and bias;
- Ability to represent agency from a management perspective in an active union environment;
- Excellent written and organizational skills including computer skills;
- Must be able to be covered by the agency’s insurance policy; and
- Must be able to lift 40 lbs.
It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.
CRIMINAL BACKGROUND CHECKS
The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.
All employment at the YWCA begins with a 120-day Introductory Period.
Current Employees Apply Here