Reports to: Director of Residential Programs
Schedule: Full time, 37.5 hours/week Monday—Friday, with flexibility to meet program needs including some evening/weekend services
FLSA Status: Non-Exempt
Starting Rate: $16.00/hour
The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, a 24-hour bilingual hotline, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.
Expectations of all Employees
In the performance of essential and general job responsibilities, all YWCA employees are expected to:
- Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
- Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
- Perform quality work within program guidelines and deadlines.
- Work effectively as a team contributor and foster a positive working environment.
- Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
- Maintain professional behavior and strict confidentiality.
An effective coordinated entry process is a key strategy to ending homelessness. As a core member of the Coordinated Entry System (CES) team, the Case Manager connects homeless survivors of intimate partner violence (IPV) with housing, service providers, and community resources within Hampden County. Upon referral from the Housing and Homelessness Helpline, the Case Manager completes an initial intake assessment as well as standardized assessment using the Family or Individual Vulnerability Index-Service Prioritization Data Tool (Vi-SPDAT). The Case Manager provides ongoing support to a caseload of approximately 40 homeless survivors to establish and document eligibility for housing placement, identify initial housing prospects, and finalize housing placement. Central to the Case Manager’s responsibilities are community outreach, on-call crisis response to users of the new Housing and Homelessness Hotline, and collaboration with Hampden County CES partners.
In accordance with confidentiality and data security policies, the Case Manager will input and maintain client information in the YW’s client database.
Supportive Services – 50%
- Demonstrate support for CES guiding principles, including a housing first orientation, low barrier to service access, and service prioritization based on need.
- Work with homeless survivors of intimate partner violence identified as a high priority within the CES. Specific works include document preparation, ID and income verification, and housing search and placement.
- Facilitate survivors’ access to resources and programs identified by the YW’s Housing and Homelessness Helpline.
- Collaborate with YW staff to assist survivors in their efforts to access permanent housing.
- Complete an initial intake assessment as well as standardized assessment using the Family or Individual Vulnerability Index-Service Prioritization Data Tool (Vi-SPDAT).
- Use trauma-informed interviewing techniques to screen for diversion, prevention, shelter, and/or housing needs as well as vulnerability/prioritization indices.
- Follow-up at least biweekly for three months to ensure that participants have been able to access resources while re-assessing the need for additional resources or referrals.
- Access the data system daily to obtain and manage caseload and keep up-to-date client records.
Outreach – 50%
- Demonstrate support for CES guiding principles, including fair and equal access, safety planning, referral protocols, and consultation.
- Serve in an on-call capacity on a rotating schedule to be dispatched to meet with a survivor immediately following a violent incident at area hospitals, community health centers, police stations, or courthouses. Help develop a plan for safety and begin the CE process when appropriate.
- Engage survivors in-person, observe nonverbal signs of misunderstanding or concern, and build trust with survivors who may be experiencing anxiety, stress, or fear to effectively utilize the Helpline.
- Provide marketing and outreach through the distribution of bilingual flyers, posters, and palm-sized, information cards featuring the Helpline number at places accessible to survivors.
- Establish satellite office hours and provide group presentations to potential participants at partner agencies.
- Collaborate with a network of CES community partners including outreach workers, shelter case managers, housing and other service providers, and understand all roles and responsibilities within the CES.
- Participate in CES development and other trainings as they are offered, and will be flexible to the job role evolving as the CES evolves to best meet the needs of the population served.
- Perform other duties as requested by the supervisor.
- Bachelor’s degree in social work or related field or relevant experience;
- Two years of work experience in housing services, placement, and/or case management;
- Spanish language proficiency required;
- Experience with and knowledge of accessing housing, homelessness, social service, and other community-based resources;
- Excellent communication, organizational, problem-solving, and computer skills;
- Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy; and
- Must be able to lift 40 lbs.
It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.
The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.
CRIMINAL BACKGROUND CHECKS
The YWCA, in our effort to provide safety to those we serve, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.
All employment at the YWCA begins with a 120-day Introductory Period.