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I Need Help

24-hour domestic violence/sexual assault hotline
413.733.7100 (TTY/V)
800.796.8711 (TTY/V)
Llamanos Spanish-language sexual assault hotline
800.223.5001

In 2009, 14 women in Massachusetts were killed in an intimate relationship. In one 24-hour period in 2009, 2,018 victims were served by domestic violence programs in the state. The numbers don’t lie: domestic violence is a deadly problem that’s not going away. That’s why we’re here for you, 24 hours a day, every day, with our domestic violence hotline numbers. So you can get the help you and your children need, when you need it most, to move from being victims to survivors.

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I Can Help

EACH ACT OF SUPPORT HONORS THE VALUE OF WOMEN'S LIVES

However you contribute, your support benefits individual women and helps the YWCA serve our community.

The YWCA of Western Massachusetts makes it easy for you to make a donation, volunteer, host an intern through your business, or advocate on issues of gender and racial inequality.

About Our Agency

Your YWCA is leading the changes that improve women’s lives

Think you know the YWCA?

We might surprise you with our range of services and inspire you with the depth of our commitment to eliminating racism and empowering women.
We’ve helped meet the needs of Western Massachusetts for over 140 years. Today, we’re leading the change in the way our community responds to domestic violence and in the resources available to victims of discrimination. And more than ever, we’re changing women’s lives by helping them reach their fullest potential.

We invite you to know us better. Get involved.

24 HOUR
domestic violence/
sexual assault hotline
(413) 733 - 7100 (TTY/V)
(800) 796 - 8711 (TTY/V)
Llamanos
Spanish-language
(800) 223 - 5001
24 HOUR
domestic violence/
sexual assault hotline
Llamanos
Spanish-language

Employment

The YWCA of Western Massachusetts is looking to add to its staff of caring professionals. The current openings are listed below by program and location. Job listings are updated regularly, so please visit our site often for current employment opportunities. The YWCA offers excellent benefits, including health, dental, life, and disability insurance; generous time-off; and a retirement plan.

The YWCA of Western Massachusetts is an Affirmative Action/Equal Opportunity Employer.

**Increased Hourly Rates**

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Northampton
Community Support Programs
1234_SAFEPLAN Advocate_SAFEPLAN_Monday-Friday_ 9am-5pm_(FT)

Department:       Community Support Programs

Reports to:         Senior SAFEPLAN Advocate 

Schedule:           Full time, 37.5 hours/week Monday—Friday, 9:00am – 5:00pm, with flexibility to meet program needs

Salary:                $18 per hour

Location:            Northampton

FLSA Status:      Non-Exempt

URL:                   www.ywworks.org/employment

Summary

The SAFEPLAN Advocate provides safety planning, information about the court process and options, assistance in the drafting of legal documentation, and daily court advocacy to survivors of domestic violence and their children. They provide referrals to the YWCA, other domestic violence programs, criminal justice victim services, community social service programs, and the District Attorney’s office as necessary to meet the needs of survivors.

Responsibilities (Essential Functions):

  • Provide daily in-court advocacy and safety planning to survivors of domestic violence and their children at assigned courts for SAFEPLAN.
  • Assist in the drafting and/or preparation of legal documents, including affidavits.
  • Provide information regarding legal options and associated paperwork, including but not limited to, applications for restraining and harassment orders.
  • Provide crisis intervention.
  • Conduct intakes, safety planning and risk assessment using specific safety planning and assessment tools.
  • Provide counseling, support and follow up as well as referrals to the YWCA, other domestic violence programs, criminal justice victim services, community social service programs and the district attorney’s office as necessary to meet the needs of victims.
  • Communicate regular updates and status of high risk victims to supervisors.
  • Make necessary referrals to the YWCA, District Attorney’s office, Victim Services and other community-based domestic violence support services.
  • Collaborate with victim witness advocates, agency staff, and other service programs in an effort to provide a continuum of care to victims.
  • Work with MOVA and court/criminal justice personnel to improve services to victims.
  • Ensure ongoing program documentation and evaluation, as well as required SAFEPLAN documentation in accordance with contract obligations and/or best practices.
  • Maintain all files and program records in accordance with ethical and confidentiality standards
  • Submit monthly billing within deadline.
  • Attend all SAFEPLAN scheduled conference calls/meetings
  • Attend staff and supervision meetings as required.
  • Perform other duties as necessary.

Qualifications:

  • AA or equivalent education, B.A. preferred;
  • Minimum of 3 years experience in a related human service field;
  • Minimum 2 years experience with victims of domestic violence;
  • Familiarity with and ability to navigate legal / court systems, processes, and issues pertaining to domestic violence, sexual assault, and/or harassment;
  • Functional knowledge of relevant laws and regulations;
  • Ability to represent agency from a management perspective in an active union environment;
  • Knowledge of outreach service delivery and community resources;
  • Experience with networking, collaborating with agencies and other community resources;
  • Domestic Violence and SAFEPLAN Certification;
  • Excellent verbal, written, and organizational skills, including strong computer skills; and
  • Reliable transportation and valid driver’s license.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

Springfield
Residential Programs
1232-Suportive Services & Outreach Case Manager_Residential Programs_Monday-Friday_9am-5pm_(FT)

Reports to:       Director of Residential Programs

Schedule:         Full time, 37.5 hours/week Monday—Friday, with flexibility to meet program needs including some evening/weekend services

 

FLSA Status:     Non-Exempt

Starting Rate:   $16.00/hour

URL:                  www.ywworks.org/employment 

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, a 24-hour bilingual hotline, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

An effective coordinated entry process is a key strategy to ending homelessness. As a core member of the Coordinated Entry System (CES) team, the Case Manager connects homeless survivors of intimate partner violence (IPV) with housing, service providers, and community resources within Hampden County. Upon referral from the Housing and Homelessness Helpline, the Case Manager completes an initial intake assessment as well as standardized assessment using the Family or Individual Vulnerability Index-Service Prioritization Data Tool (Vi-SPDAT). The Case Manager provides ongoing support to a caseload of approximately 40 homeless survivors to establish and document eligibility for housing placement, identify initial housing prospects, and finalize housing placement. Central to the Case Manager’s responsibilities are community outreach, on-call crisis response to users of the new Housing and Homelessness Hotline, and collaboration with Hampden County CES partners.

In accordance with confidentiality and data security policies, the Case Manager will input and maintain client information in the YW’s client database.

Essential Responsibilities

Supportive Services – 50%

  • Demonstrate support for CES guiding principles, including a housing first orientation, low barrier to service access, and service prioritization based on need.
  • Work with homeless survivors of intimate partner violence identified as a high priority within the CES. Specific works include document preparation, ID and income verification, and housing search and placement.
  • Facilitate survivors’ access to resources and programs identified by the YW’s Housing and Homelessness Helpline.
  • Collaborate with YW staff to assist survivors in their efforts to access permanent housing.
  • Complete an initial intake assessment as well as standardized assessment using the Family or Individual Vulnerability Index-Service Prioritization Data Tool (Vi-SPDAT).
  • Use trauma-informed interviewing techniques to screen for diversion, prevention, shelter, and/or housing needs as well as vulnerability/prioritization indices.
  • Follow-up at least biweekly for three months to ensure that participants have been able to access resources while re-assessing the need for additional resources or referrals.
  • Access the data system daily to obtain and manage caseload and keep up-to-date client records.

Outreach – 50%

  • Demonstrate support for CES guiding principles, including fair and equal access, safety planning, referral protocols, and consultation.
  • Serve in an on-call capacity on a rotating schedule to be dispatched to meet with a survivor immediately following a violent incident at area hospitals, community health centers, police stations, or courthouses. Help develop a plan for safety and begin the CE process when appropriate.
  • Engage survivors in-person, observe nonverbal signs of misunderstanding or concern, and build trust with survivors who may be experiencing anxiety, stress, or fear to effectively utilize the Helpline.
  • Provide marketing and outreach through the distribution of bilingual flyers, posters, and palm-sized, information cards featuring the Helpline number at places accessible to survivors.
  • Establish satellite office hours and provide group presentations to potential participants at partner agencies.
  • Collaborate with a network of CES community partners including outreach workers, shelter case managers, housing and other service providers, and understand all roles and responsibilities within the CES.
  • Participate in CES development and other trainings as they are offered, and will be flexible to the job role evolving as the CES evolves to best meet the needs of the population served. 
  • Perform other duties as requested by the supervisor.

Qualifications

  • Bachelor’s degree in social work or related field or relevant experience;
  • Two years of work experience in housing services, placement, and/or case management; 
  • Spanish language proficiency required;
  • Experience with and knowledge of accessing housing, homelessness, social service, and other community-based resources;
  • Excellent communication, organizational, problem-solving, and computer skills;
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

URL:                    www.ywworks.org/employment

Springfield
Parent and Youth Support Programs
1230_Young Parent Support Counselor_Monday-Friday_9am-5pm_(FT)

Job Title:            Young Parent Support Counselor
Department:       Parent & Youth Services

Reports to:         Director of Parent & Youth Services

Schedule:           Full-time, 37.5 hours/week Monday – Friday 9am to 5pm

FLSA Status:      Non-Exempt

Starting Rate:    $16.00/hour

URL:                   www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Young Parent Support Counselor provides home visiting and case management services to pregnant and/or parenting young families (through age 23), in Springfield, Chicopee, and Holyoke, to support them achieve goals in areas such as parenting skills, child development, educational or career goals, health, social connections and meeting basic needs. The Young Parent Support Counselor will also conduct community outreach to collaborate with other organizations and generate referrals to the program, and provide group and/or individual services in area high schools and other community-based settings.

Essential Responsibilities

  • Provide outreach, case management and home visiting to young parents (mothers and fathers) to assist them in parenting, relationship skills, and life management.
  • Maintain a caseload of 15-20 participants.
  • Conduct initial and periodic assessments of each family to determine the appropriate level of services.
  • Complete and collect documentation and data required by funder, including but not limited to developmental screening, literacy screening, and mental health/substance abuse screening.
  • Maintain accurate and timely (within 2 business days of service) documentation for each family served, including paper and electronic records.
  • Conduct group and individual services in area high schools and other community-based settings, when appropriate.
  • Conduct community outreach to collaborate with other organizations and generate referrals to the program.
  • Meet deadlines for case management, billing and reporting.
  • Attend required supervision, staff meetings and trainings.
  • Perform other duties as necessary.

Qualifications:

  • Bachelor’s degree, preferably in early childhood development or related fields such as social work, human services or community health, or equivalent professional experience;
  • Bilingual (Spanish and English) required;
  • Experience with and knowledge of accessing resources within the community;
  • Excellent verbal, written, and organizational skills, including strong computer skills;
  • Must be able to lift 40 lbs; and
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions not covered under the YW’s Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

 

Springfield
Parent and Youth Support Programs
1229_Visit Monitor / Intake Coordinator_Supervised Visitation_Tuesday-Thursday_10:30am-6:30pm; Friday_12:30pm-8:30pm; Saturday_9am-5pm_(FT)

Department:            Parent & Youth Support Programs

Reports to:               Direct Care Supervisor of Supervised Visitation

Schedule:                 37.5 hours per week; Tuesday, Wednesday, and Thursday, 10:30am – 6:30pm; Friday 12:30pm-8:30pm and Saturday 9am – 5pm

Location:                 Springfield, MA

FLSA Status:            Non-Exempt

Starting Rate:          $16.00/hour

URL:                         www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors & Intake Coordinators support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety.  The Visit Monitor & Intake Coordinator is also responsible for communicating regularly with the Lead Visit Monitor regarding the status of visits and any concerns.

Essential Responsibilities

  • Schedule and conduct in-person intakes and risk assessments with residential and non-residential parents and arrange for site tours and interviews with children prior to first visit.
  • Ensure parties are referred as necessary to external resources for domestic violence, batterer’s intervention, counseling, and financial assistance among others.
  • Attempt contact with families assigned by the Direct Care Supervisor within 2 business days of assignment.

Qualifications

  • A.A. or equivalent with 2 years of relevant experience in human services field;
  • Excellent verbal, written, and organizational skills;
  • Ability to resolve conflict in appropriate ways;
  • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
  • Experience and knowledge of child development and impact of domestic violence on children preferred;
  • Bilingual (Spanish-speaking) preferred;
  • Experience with and knowledge of accessing resources within the community;
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions not covered under the YW’s Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

Springfield
Community Support Programs
1227_Bilingual Domestic Violence Services Counselor_Monday-Friday_9am-5pm_(FT)

Department:                     Community Support Programs

Reports to:                        Direct Care Supervisor of CBDV

Schedule:                          Full time, 37.5 hours/week, Monday—Friday with some Saturday availability

Salary:                               $16.00 per hour

FLSA Status:                      Non-Exempt

URL:                                  www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Domestic Violence Services Counselor provides emotional support, individual counseling, safety planning, court advocacy, options counseling, and support groups to survivors of domestic violence. The position also supports community outreach and education efforts.

Responsibilities

  • Provide individual counseling to survivors of domestic violence in English and/or Spanish for 5-8 sessions with a focus on safety planning and options to satisfy survivor-identified immediate needs.
  • Conduct 2-3 community groups for survivors of domestic violence and survivors of domestic violence with co-occurring/compounding trauma- including a drop-in group and DCF-mandated group.
  • Initiate contact with outside providers and maintain a working relationship.
  • Make appropriate internal and external referrals and follow-up with clients.
  • Complete accurate and timely documentation of services including intakes, assessments, and safety plans using the agency’s Apricot system and manual filing system while adhering to confidentiality standards.
  • Maintain and continually update client records and program files.
  • Complete monthly data collection requirements.
  • Provide court accompaniment to participants as necessary.
  • Attend required meetings and supervision.
  • Perform other duties as needed.

Qualifications

  • Associate’s degree or equivalent education with a minimum of 2 years of experience in a human service field.Spanish language proficiency required.
  • Experience with survivors of domestic violence, sexual assault, teen dating violence and/or stalking.
  • Experience working in collaboration with multiple entities, such as nonprofit organizations, public schools or colleges.
  • Experience in public speaking with both youth and adults.
  • Experience working with a diverse population.
  • Excellent verbal, written, and organizational skills, including strong computer skills.
  • Access to reliable transportation and valid driver’s license required.
  • Must be able to lift 40 pounds.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

Holyoke
Residential Programs
1226_Direct Service Advocate_HTPP_Monday-Friday_7am-3pm_(FT)

Department:      Holyoke Teen Parent Program

Reports To:        Site Director

FLSA Status:      Non-Exempt

Starting Rate:    $14.00/hour

Schedule:            Monday – Friday, 7am – 3pm

URL:                       www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Apricot Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
  • Perform other related duties as needed. 

Qualifications:

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Valid driver’s license, reliable transportation and telephone; and
  • Ability to lift up to 40 lbs.

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT:

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions.

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

Holyoke
Residential Programs
1224_Direct Service Advocate_HTPP_Sunday-Thursday_11pm-7am_(FT)

Department:       Holyoke Teen Parent Program

Reports To:         Site Director

FLSA Status:       Non-Exempt

Starting Rate:     $14.00/hour

Schedule:            Sunday-Thursday, 11pm-7am

URL:                    www.ywworks.org/employment

 

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

 Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Apricot Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
  • Perform other related duties as needed. 

Qualifications:

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Valid driver’s license, reliable transportation and telephone; and
  • Ability to lift up to 40 lbs.

 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT:

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions.

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

Holyoke
Residential Programs
1218_Direct Service Advocate_HTPP_Monday-Friday_3pm-11pm_(FT)

Department:     Holyoke Teen Parent Program

Reports To:       Site Director

FLSA Status:     Non-Exempt

Starting Rate:   $14.00/hour

Schedule:          Monday – Friday, 3pm – 11pm

 

URL:                   www.ywworks.org/employment

 

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

 

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

 

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Apricot Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
  • Perform other related duties as needed. 

 

Qualifications:

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Valid driver’s license, reliable transportation and telephone; and
  • Ability to lift up to 40 lbs.

 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT:

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions.

 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

 

 

Holyoke
Residential Programs
1231_Direct Service Advocate_HTPP_Every Other Weekend_3pm-11pm_(PT)

FLSA Status:       Non-Exempt

Starting Rate:     $14.00/hour

Schedule:            Every other Saturday/Sunday_3pm to 11pm (PT)

URL:                    www.ywworks.org/employment

 

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, a 24-hour bilingual hotline, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
  • Perform other related duties as needed. 

 Qualifications:

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Valid driver’s license, reliable transportation and telephone; and
  • Ability to lift up to 40 lbs.

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT:

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions.

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Residential Programs
1220_Direct Service Advocate_DVSS_Every Other Weekend_3pm-11pm_(PT)

Department:      Domestic Violence Shelter Services (DVSS)

Reports to:         Direct Care Supervisor, DVSS

FLSA Status:       Non-Exempt

Starting Rate:     $14.00/hour

Schedule:            Every other Saturday/Sunday_3 pm to 11 pm (PT)

URL:                    www.ywworks.org/employment

 

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s social justice mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality. 

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities

  • Answer hotline as needed.
  • Conduct shelter screenings and intakes as needed.
  • Provide crisis intervention as needed.
  • Help residents become acquainted with shelter and other residents upon arrival.
  • Provide counseling to resident upon arrival and as needed throughout their stay.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
  • Ensure residents are following shelter schedule, including wake up times as applicable.
  • Enforce shelter rules and guidelines.
  • Assist with children’s groups as needed.
  • Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
  • Ensure completion of chores as applicable.
  • Complete all required paperwork.
  • Maintain client records.
  • Ensure parents / guardians supervise children, including at bedtime as applicable.
  • Prepare rooms for residents including washing, drying and putting away linen.
  • Attend monthly staff meetings.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Perform other related duties as needed.

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Valid driver’s license, reliable transportation and telephone; and
  • Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

Holyoke
Residential Programs
1217_Direct Service Advocate_HTPP_Every Other Weekend_11pm-7am_(PT)_2 Positions

FLSA Status:       Non-Exempt

Starting Rate:     $14.00/hour

Schedule:            Every other Saturday/Sunday_11pm to 7am (PT)

URL:                    www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Apricot Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
  • Perform other related duties as needed. 

Qualifications:

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Valid driver’s license, reliable transportation and telephone; and
  • Ability to lift up to 40 lbs.

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT:

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions.

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

 

Holyoke
Residential Programs
1216_Direct Service Adocate_HTPP_Every Other Thursday-Saturday_10pm-8am_(PT)_2 Positions

FLSA Status:       Non-Exempt

Starting Rate:     $14.00/hour

Schedule:            Every Other Thursday - Saturday_10pm to 8am (PT)                                                                   

URL:                    www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Apricot Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
  • Perform other related duties as needed. 

Qualifications:

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Valid driver’s license, reliable transportation and telephone; and
  • Ability to lift up to 40 lbs.

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT:

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions.

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

 

Springfield
Residential Programs
1210_Direct Service Advocate_STPP_Every Other Weekend_11pm-7am_(PT)

FLSA Status:      Non-Exempt

Starting Rate:   $14.00/hour

Schedule:          Every other Friday / Saturday_11 pm to 7 am (PT)

URL:                  www.ywworks.org/employment

 

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

 

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

 

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
  • Perform other related duties as needed. 

 Additional Overnight Direct Service Advocate Responsibilities:

  • Responsible for consistent monitoring of building for safety and security.
  • Responsible for well-checks on all residents throughout the night following handbook procedures.
  • In order to determine program effectiveness and impact, enter 100% of enrollments, exits and services into Client Track daily.
  • Maintain 1:10 staff to child ratio at all times (TPP DSA’s only).

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

Qualifications:

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Valid driver’s license, reliable transportation and telephone; and
  • Ability to lift up to 40 lbs.

 

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT:

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions.

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

 

 

 

_______________________________________     ____________________

Employee Signature                                               Date

Springfield
Workforce Development
1199_Construction Educator_Monday - Friday_9am - 3pm_(PT)

Job Title:                Construction Educator               
Department:           Workforce Development Programs

Reports to:              Construction Manager

Schedule:                Part-time, 30 hours/week; Monday—Friday, 9:00am – 3:00pm, with flexibility to meet program needs

 FLSA Status:          Non-Exempt

Starting Rate:          $20.00/hour

Posted Date:           5/24/2018

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. For nearly 150 years, the YWCA has served our region, guided by its founding principle: to provide shelter, support services, and tools for self-sufficiency for survivors of domestic violence and/or sexual assault. We do this through a variety of programs and services designed to promote safety, build skills for employment and financial stability, and strengthen relationships between parents and children.

 

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

 

Position Purpose

YouthBuild provides the opportunity for out of school youth and young adults 17-24 to achieve their educational goals through the achievement a construction credential which will enable them to pursue their career goals. The Construction Educator provides classroom based construction education and worksite/workshop construction training to students enrolled in the program.  The Construction Trainer will assist the Construction Manager with the construction and maintenance of structures, facilities, and systems at multiple YouthBuild worksites.

 

Essential Responsibilities

  • Provide direct supervision of YouthBuild students on the worksite or at the YouthBuild program for hands-on training (when tools are being used) to ensure mandated ratios are met at all items.
  • Provide technical and practical assistance to housing partners of YouthBuild-related projects as needed.
  • Teach all construction related skills including, but not limited to, demolition, concrete, rough framing, roofing, drywall, door installation, painting, finish carpentry, etc. to YouthBuild students.
  • Adhere to all HBI-Pact requirements.
  • Responsible for safety enforcement, tracking tools, and monitoring/maintaining equipment that is used by students.
  • Attend and participate in all YouthBuild events/activities as requested by YouthBuild Director (Student Orientation, State House Day, Graduation, etc)
  • Assist in the personal and vocational counseling and development of YouthBuild students’ leadership skills and with development of job opportunities in conjunction with other YouthBuild Staff.
  • Participate in student evaluations.
  • Complete all data entry/paperwork required by funders.  Must be comfortable with Microsoft Office, email, and the utilizing the internet.
  • Attend YWCA/YouthBuild staff meetings, supervisions and trainings as required.
  • All other duties as assigned.

 

Qualifications

  • High School Diploma or equivalency
  • 3 years of direct experience in the trades.  Please note that documentation of experience is required for certification as a HBI-Pact instructor.
  • Experience with teaching young adults preferred.
  • Excellent interpersonal and problem-solving skills; ability to relate to a wide variety of issues, people, and institution required.
  • Must be flexible and be comfortable with working in a fast past environment that requires multi-tasking and ability to understand and adapt to the individual needs of students.
  • Effective human services skills such as coaching, mentoring, and supervision.
  • Must have excellent written and organizational skills, and demonstrated abilities to communicate information and ideas clearly and concisely, in writing.
  • Must have ability to engage students, possess problem/conflict resolution skills and be highly motivated.
  • Must have demonstrated ability to speak clearly and concisely, listen and understand information and ideas.
  • Must have a valid driver’s license and reliable transportation.
  • Must be able to lift up to 40 lbs.
  • Bi-lingual (Spanish/English) skill preferred.

 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

 

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Community Support Programs
1233_Relief Intake Worker_Community Support Programs_All Shifts

Department:     Community Support Programs

Reports to:        Rape Crisis Coordinator

Schedule:          At least 2 shifts per month to remain active

FLSA Status:      Non-Exempt

Starting Rate:    $16.00/hour

URL:                   www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, a 24-hour bilingual hotline, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Summary

Providing service to a 58 bed emergency shelter for single women and families that are currently fleeing imminent danger from domestic or sexual violence, an Intake Worker provides support, advocacy, and crisis response on our 24-hour hotline for domestic and sexual violence survivors. Intake workers are part of a team model working with peers, supervisors, and outside connections to best serve the residents of the shelter and those calling our hotline. The Intake Worker is also responsible for entering hotline statistics and client data.

Responsibilities:

  • Answer 24 hour Intake Line for Domestic Violence and Sexual Assault Services.
  • Enter hotline statistics, intakes and other documents into computer database.
  • Log-in to daily bed-update system and maintain bed tracking log.
  • Conduct shelter and community-based intake.
  • Maintain communication with shelter and community-based staff.
  • Complete all required paperwork.
  • Maintain client records.
  • Attend staff meetings as required.
  • Complete overnight checklists.
  • Assist with staffing shelter during crisis situations.
  • Assist with possible childcare as needed.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
  • Perform other related duties as requested.

Qualifications

  • A.A. or equivalent education or experience in a human service field.
  • Full professional proficiency in Spanish.
  • One year of direct service experience and familiar with issues of violence against women.
  • Must have valid driver’s license, reliable vehicle and telephone.
  • Must be able to lift up to 40 lbs. 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

Springfield
Residential Programs
1192_Relief Direct Service Advocate_DVSS_All Shifts

 

 

Department:       Domestic Violence Shelter Services (DVSS)

Reports to:          Direct Care Supervisor, DVSS

FLSA Status:        Non-Exempt

Starting Rate:      $14.00/hour 

Schedule:             Per Diem (Minimum of 3 Shifts per Month)

 

Post Date:           Evergreen

   

URL:                    www.ywworks.org/employment

 

  

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

 

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s social justice mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

 

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

 

Duties and Responsibilities

  • Answer hotline as needed.
  • Conduct shelter screenings and intakes as needed.
  • Provide crisis intervention as needed.
  • Help residents become acquainted with shelter and other residents upon arrival.
  • Provide counseling to resident upon arrival and as needed throughout their stay.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
  • Ensure residents are following shelter schedule, including wake up times as applicable.
  • Enforce shelter rules and guidelines.
  • Assist with children’s groups as needed.
  • Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
  • Ensure completion of chores as applicable.
  • Complete all required paperwork.
  • Maintain client records.
  • Ensure parents / guardians supervise children, including at bedtime as applicable.
  • Prepare rooms for residents including washing, drying and putting away linen.
  • Attend monthly staff meetings.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Perform other related duties as needed.

 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Valid driver’s license, reliable transportation and telephone; and
  • Ability to lift up to 40 lbs.

 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

 

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

 

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

 

 

 

_______________________________________                 ____________________

Employee Signature                                                           Date

Springfield
Parent and Youth Support Programs
1128_Relief Visit Monitor_All Shifts

Relief Visit Monitor

Job Description

 

                       
Department: Parent & Youth Support Programs

Reports to: Direct Care Supervisor of Supervised Visitation

Schedule: Per Diem

Location: All Supervised Visitation Sites

FLSA Status: Non-Exempt

Starting Rate: $16.00/hour

Posted Date: January 18, 2018

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. For nearly 150 years, the YWCA has served our region, guided by its founding principle: to provide shelter, support services, and tools for self-sufficiency for survivors of domestic violence and/or sexual assault. We do this through a variety of programs and services designed to promote safety, build skills for employment and financial stability, and strengthen relationships between parents and children.

 

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

 

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety.  The Relief Visit Monitor is also responsible for communicating regularly with the Lead Visit Monitor regarding the status of visits and any concerns.

 

Essential Responsibilities

  • Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
  • Get briefing on visiting families prior to their arrival from Lead Visit Monitor or Direct Care Supervisor.
  • Assist in ensuring non-residential parents are received 20 minutes before each visit and are waiting in the designated area, supervised by security. Similarly, assist in ensuring that non-residential parents are held back an additional 20 minutes at the end of each visit.
  • Ensure the preparation of documents to be used during the visit with a focus on any known safety concerns.
  • Provide residential parents and visiting children with a focused plan and preparation for a positive and safe transition to visit.
  • Conduct monitoring and observation of non-residential parent visits with children while keeping accurate and detailed factual notes, documenting interactions on observation forms for visits, and noting child’s appearance and apparent readiness for visit.
  • Coordinate visitation activities with security or Lead Visit Monitor as necessary.
  • Model appropriate parenting behavior and encourage healthy parent child relationships.
  • Ensure parties are referred as necessary to outside referral sources for domestic violence, batterer’s treatment, counseling, financial assistance, etc.
  • Ensure compliance with center rules and policies while making interventions as necessary.
  • Communicate in a timely manner with Lead Monitor on any incidents and issues.
  • Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
  • Monitor visits at other Visitation Center sites if needed for coverage.
  • Attend supervision, trainings and staff meetings as required.
  • Other relevant duties as necessary.

 

Qualifications

  • A.A. or equivalent with 2 years of relevant experience in human services field.
  • Excellent verbal, written, and organizational skills.
  • Ability to resolve conflict in appropriate ways.
  • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred.
  • Experience and knowledge of child development and impact of domestic violence on children preferred.
  • Bilingual (Spanish-speaking) required.
  • Experience with and knowledge of accessing resources within the community.
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
  • Must be able to lift 40 lbs.

     

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

 

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

 

 

 

Holyoke
Residential Programs
1054_Relief Direct Service Advocate_All Shifts

FLSA Status:   Non-Exempt

 

Starting Rate: $14.00/hour

 

Schedule:       At least 2 shifts per month to remain active

 

Post Date:      October 17, 2017

 

 

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
  • Perform other related duties as needed. 

 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT: 

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions. 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

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