Department:      Community Support Programs                 

Reports to:        Senior SAFEPLAN Advocate   

Schedule:          Full time, 37.5 hours/week; Monday—Friday, 9:00am – 5:00pm, with flexibility to meet program needs 

FLSA Status:      Non-Exempt 

Location:            Northampton 

Starting Rate:    $18.00/hour 

URL:                   www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The SAFEPLAN Advocate provides safety planning, information about the court process and options, assistance in the drafting of legal documentation, and daily court advocacy to survivors of domestic violence and their children. They provide referrals to the YWCA, other domestic violence programs, criminal justice victim services, community social service programs, and the District Attorney’s office as necessary to meet the needs of survivors.

Essential Responsibilities

• Provide daily in-court advocacy and safety planning to survivors of domestic violence and their children at assigned courts for SAFEPLAN.
• Assists with 209A or 258E application paperwork.
• Provide information regarding legal options and associated paperwork, including but not limited to, applications for restraining and harassment orders.
• Provide crisis intervention.
• Conduct intakes, safety planning and risk assessment using specific safety planning and assessment tools.
• Provide counseling, support and follow up as well as referrals to the YWCA, other domestic violence programs, criminal justice victim services, community social service programs and the district attorney’s office as necessary to meet the needs of victims.
• Communicate regular updates and status of high risk victims to supervisors.
• Make necessary referrals to the YWCA, District Attorney’s office, Victim Services and other community-based domestic violence support services.
• Collaborate with victim witness advocates, agency staff, and other service programs in an effort to provide a continuum of care to victims.
• Work with MOVA and court/criminal justice personnel to improve services to victims.
• Ensure ongoing program documentation and evaluation, as well as required SAFEPLAN documentation in accordance with contract obligations and/or best practices.
• Maintain all files and program records in accordance with ethical and confidentiality standards
• Submit monthly billing within deadline.
• Attend all SAFEPLAN scheduled conference calls/meetings
• Attend staff and supervision meetings as required.
• Perform other duties as necessary.

Qualifications

• AA or equivalent education, B.A. preferred;
• Minimum of 3 years experience in a related human service field;
• Minimum 2 years experience with victims of domestic violence;
• Familiarity with and ability to navigate legal / court systems, processes, and issues pertaining to domestic violence, sexual assault, and/or harassment;
• Functional knowledge of relevant laws and regulations;
• Ability to represent agency from a management perspective in an active union environment;
• Knowledge of outreach service delivery and community resources;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Experience with networking, collaborating with agencies and other community resources;
• Domestic Violence and SAFEPLAN Certification;
• Excellent verbal, written, and organizational skills, including strong computer skills;
• Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Department:     Domestic Violence Shelter Services (DVSS) 

Reports to:       Assistant Program Director, DVSS 

FLSA Status:     Non-Exempt 

Starting Rate:   $14.00/hour 

Schedule:          Full time, 37.5 hours/week; Monday—Friday, 12pm-8pm 

URL:                  www.ywworks.org/employment 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. For nearly 150 years, the YWCA has served our region, guided by its founding principle: to provide shelter, support services, and tools for self-sufficiency for survivors of domestic violence and/or sexual assault. We do this through a variety of programs and services designed to promote safety, build skills for employment and financial stability, and strengthen relationships between parents and children.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
• Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Foster a positive working environment.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities

• Answer hotline as needed.
• Conduct shelter screenings and intakes as needed.
• Provide crisis intervention as needed.
• Help residents become acquainted with shelter and other residents upon arrival.
• Provide counseling to resident upon arrival and as needed throughout their stay.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
• Ensure residents are following shelter schedule, including wake up times as applicable.
• Enforce shelter rules and guidelines.
• Assist with children’s groups as needed.
• Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
• Ensure completion of chores as applicable.
• Complete all required paperwork.
• Maintain client records.
• Ensure parents / guardians supervise children, including at bedtime as applicable.
• Prepare rooms for residents including washing, drying and putting away linen.
• Attend monthly staff meetings.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
• Perform other related duties as needed.

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Experience with survivors of gender-based violence and exploitation;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Ability to represent agency from a management perspective in an active union environment;
• Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

Department:       Holyoke Teen Parent Program

Reports to:          Site Director 

Schedule:            Full time, 37.5 hours/week; Monday—Friday, 3pm-11pm (FT) 

FLSA Status:        Non-Exempt

Starting Rate:      $14.00/hour

 URL:                    www.ywworks.org/employment 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. For nearly p50 years, the YWCA has served our region, guided by its founding principle: to provide shelter, support services, and tools for self-sufficiency for survivors of domestic violence and/or sexual assault. We do this through a variety of programs and services designed to promote safety, build skills for employment and financial stability, and strengthen relationships between parents and children.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
• Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Foster a positive working environment.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.
• Maintain full compliance with EEC annual training hour requirements; full-time staff are required to complete a minimum 24 hours of training, part-time and per diem are required to complete a minimum 12 hours of training.
• Maintain full EEC compliance with Background Record Check processes, including renewal of the BRC every three years.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
• Perform other related duties as needed. 

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Experience with survivors of gender-based violence and exploitation;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Ability to represent agency from a management perspective in an active union environment;
• Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Department:         Community Support Programs                 

Reports to:           Direct Care Supervisor of CBDV 

Schedule:             Full time, 37.5 hours/week Monday—Friday_9am-5pm 

**This is a grant funded position through 06/30/2020 with no guarantee of renewal** 

FLSA Status:         Non-Exempt 

Starting Rate:       $16.00/hour 

URL:                      www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
• Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Foster a positive working environment.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Domestic Violence Services Counselor provides emotional support, individual counseling, safety planning, court advocacy, options counseling, and support groups to survivors of domestic violence. The position also supports community outreach and education efforts.

Essential Responsibilities

• Provide individual counseling to survivors of domestic violence in English and/or Spanish for 5-8 sessions with a focus on safety planning and options to satisfy survivor-identified immediate needs.
• Conduct 2-3 community groups for survivors of domestic violence and survivors of domestic violence with co-occurring/compounding trauma- including a drop-in group and DCF-mandated group.
• Initiate contact with outside providers and maintain a working relationship.
• Make appropriate internal and external referrals and follow-up with clients.
• Complete accurate and timely documentation of services including intakes, assessments, and safety plans using the agency’s Apricot system and manual filing system while adhering to confidentiality standards.
• Perform other duties as needed.

Qualifications

• Associate’s degree or equivalent education with a minimum of 2 years of experience in a human service field.
• Spanish language proficiency preferred.
• Experience with survivors of domestic violence, sexual assault, teen dating violence and/or stalking.
• Experience working in collaboration with multiple entities, such as nonprofit organizations, public schools or colleges.
• Experience in public speaking with both youth and adults.
• Experience working with a diverse population.
• Experience with survivors of gender-based violence and exploitation;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Excellent verbal, written, and organizational skills, including strong computer skills.
• Access to reliable transportation and valid driver’s license required.
• Must be able to lift 40 pounds.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Department:         Parent & Youth Services 

Reports to:           Director of Parent & Youth Support Programs 

Schedule:             Full-time, Tuesday and Thursday 11am – 7pm, Wednesday, Friday, and Saturday, 10am – 6pm 

Location:              Northampton and Springfield

 FLSA Status:       Exempt 

Salary:                 $48,000 annually

URL:                     ywworks.org/employment 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
• Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Foster a positive working environment.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Child and Family Clinician is responsible for providing therapeutic services to children and families impacted by domestic and/or sexual violence, and for engaging in outreach and community education regarding issues related to domestic violence.

Essential Responsibilities

• Provide individual and group therapy, case management, and parent sessions to individuals and families impacted by domestic violence.
• On a weekly basis, conduct 15 individual therapy sessions, 1 – 2 groups, 5 case management sessions, and 3 – 4 parent sessions.
• Complete program intakes and assessments and all other necessary documentation.
• Complete safety planning with clients, updating on an ongoing basis.
• Complete and update support plans as needed.
• Enter data into client data system(s) in a timely manner, ensuring that documentation is clear and accurate.
• Complete monthly and quarterly reports in a timely manner.
• Work collaboratively with community agencies, other YW programs, and other social services providers.
• Provide support and consultation to interns and volunteers, as needed.
• Provide outreach and community education services, as requested.
• Respond to all mandated reporting and mental health concerns in a timely fashion.
• Attend individual and group supervision meetings and maintain regular communication with the supervisor.
• Perform other duties, as assigned.

Qualifications

• Masters in Social Work or Counseling, license attainment supported;
• Experience providing therapeutic services to adults and children who have experienced or witnessed trauma, with experience in domestic violence preferred;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Experience facilitating groups preferred;
• Bilingual (Spanish and English) preferred;
• Excellent verbal and written communication skills;
• Ability to work on a flexible schedule to meet program needs, including some evening hours; and
• Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

Department:         Holyoke Teen Parent Program

Reports to:            Site Director 

Schedule:              Full time, 37.5 hours/week; Monday—Friday, 4pm-12am(FT) 

FLSA Status:         Non-Exempt

Starting Rate:       $14.00/hour 

URL:                      www.ywworks.org/employment 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. For nearly 150 years, the YWCA has served our region, guided by its founding principle: to provide shelter, support services, and tools for self-sufficiency for survivors of domestic violence and/or sexual assault. We do this through a variety of programs and services designed to promote safety, build skills for employment and financial stability, and strengthen relationships between parents and children.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
• Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Foster a positive working environment.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.
• Maintain full compliance with EEC annual training hour requirements; full-time staff are required to complete a minimum 24 hours of training, part-time and per diem are required to complete a minimum 12 hours of training.
• Maintain full EEC compliance with Background Record Check processes, including renewal of the BRC every three years.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
• Perform other related duties as needed. 

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Experience with survivors of gender-based violence and exploitation;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Ability to represent agency from a management perspective in an active union environment;
• Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Department:             Community Support Programs                 

Reports to:               Direct Care Supervisor of CBDV 

Schedule:                 Full time, 37.5 hours/week Monday—Friday_9am-5pm 

FLSA Status:             Non-Exempt 

Starting Rate:          $16.00/hour 

URL:                         www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
• Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Foster a positive working environment.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Domestic Violence Services Counselor provides emotional support, individual counseling, safety planning, court advocacy, options counseling, and support groups to survivors of domestic violence. The position also supports community outreach and education efforts.

Essential Responsibilities

• Provide individual counseling to survivors of domestic violence in English and/or Spanish for 5-8 sessions with a focus on safety planning and options to satisfy survivor-identified immediate needs.
• Conduct 2-3 community groups for survivors of domestic violence and survivors of domestic violence with co-occurring/compounding trauma- including a drop-in group and DCF-mandated group.
• Initiate contact with outside providers and maintain a working relationship.
• Make appropriate internal and external referrals and follow-up with clients.
• Complete accurate and timely documentation of services including intakes, assessments, and safety plans using the agency’s Apricot system and manual filing system while adhering to confidentiality standards.
• Maintain and continually update client records and program files.
• Complete monthly data collection requirements.
• Provide court accompaniment to participants as necessary.
• Attend required meetings and supervision.
• Perform other duties as needed.

Qualifications

• Associate’s degree or equivalent education with a minimum of 2 years of experience in a human service field.
• Spanish language proficiency required.
• Experience with survivors of domestic violence, sexual assault, teen dating violence and/or stalking.
• Experience working in collaboration with multiple entities, such as nonprofit organizations, public schools or colleges.
• Experience in public speaking with both youth and adults.
• Experience working with a diverse population.
• Experience with survivors of gender-based violence and exploitation;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Excellent verbal, written, and organizational skills, including strong computer skills.
• Access to reliable transportation and valid driver’s license required.
• Must be able to lift 40 pounds.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

Department:         Human Trafficking Services                 

Reports to:           Director of Human Trafficking Services 

Schedule:             Full time, 37.5 hours/week, Monday – Friday, 11am – 7pm, with some weekend hours 

FLSA Status:         Non-Exempt 

Starting Rate:      $16.00/hour 

URL:                     www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of intimate partner violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.

Position Purpose

Reporting to the Director of Human Trafficking Services, the Bilingual Support Specialist will provide free, voluntary, and confidential case management, wraparound service planning, individual and group counseling, and systems navigation in support of survivors’ self-identified needs. Highly effective Support Specialists generally have extensive knowledge of community-based services on which to rely when making referrals for mental health, housing, immigration, and education resources.

Essential Responsibilities

• Conduct intakes, screenings, and assessments of trafficking survivors’ while providing supported referrals for additional services (e.g., health, dental health, legal/immigration advocacy, educational support).
• Provide confidential case management, wraparound service planning, and systems navigation to assist survivors and their families when interacting with complex social service, health service, criminal justice, and/or immigration systems.
• Develop and update, as needed, safety plans with survivors.
• Ensure survivors’ access to family support and reunification services.
• In conjunction with case management and advocacy, promote survivors’ continual development of life skills.
• Ensure survivors’ access to YW resources for food, clothing, and other daily necessities.
• Provide transportation assistance utilizing agency resources (e.g., program van).
• Provide interpretation / translation and documentation assistance.
• Work collaboratively with internal teams and community partners to ensure the communication, documentation, and coordination of service responses while promoting survivor outcomes.
• Document client interactions in accordance with program guidelines.
• Contribute to the timely development and submission of regular reports as required by grantors and other stakeholders.
• Participate in regular staff meetings.
• Perform other related duties as needed.

Qualifications

• Associates Degree with 3 years of direct experience in human services field; Bachelor’s with 1 year direct experience in human services field preferred;
• Experience working with survivors of gender-based violence and exploitation;
• Lived experience as a survivor of youth trafficking preferred;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Bi-lingual (Spanish/English) language proficiency required;
• Strong teamwork, organizational and communication skills;
• Knowledge of/contacts with youth-based community services;
• Valid driver’s license and reliable transportation; and
• Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

Department:   Human Trafficking Services                 

Reports to:      Director of Human Trafficking Services

Schedule:        Full time, 37.5 hours/week, Monday – Friday, 9am – 5pm, with some evening and/or weekend hours 

FLSA Status:    Non-Exempt 

Starting Rate:   $16.00/hour 

URL:                  www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of intimate partner violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.

Position Purpose

Reporting to the Director of Human Trafficking Services, the Bilingual Support Specialist will provide free, voluntary, and confidential case management, wraparound service planning, individual and group counseling, and systems navigation in support of survivors’ self-identified needs. Highly effective Support Specialists generally have extensive knowledge of community-based services on which to rely when making referrals for mental health, housing, immigration, and education resources.

Essential Responsibilities

• Conduct intakes, screenings, and assessments of trafficking survivors’ while providing supported referrals for additional services (e.g., health, dental health, legal/immigration advocacy, educational support).
• Provide confidential case management, wraparound service planning, and systems navigation to assist survivors and their families when interacting with complex social service, health service, criminal justice, and/or immigration systems.
• Develop and update, as needed, safety plans with survivors.
• Ensure survivors’ access to family support and reunification services.
• In conjunction with case management and advocacy, promote survivors’ continual development of life skills.
• Ensure survivors’ access to YW resources for food, clothing, and other daily necessities.
• Provide transportation assistance utilizing agency resources (e.g., program van).
• Provide interpretation / translation and documentation assistance.
• Work collaboratively with internal teams and community partners to ensure the communication, documentation, and coordination of service responses while promoting survivor outcomes.
• Document client interactions in accordance with program guidelines.
• Contribute to the timely development and submission of regular reports as required by grantors and other stakeholders.
• Participate in regular staff meetings.
• Perform other related duties as needed.

Qualifications

• Associates Degree with 3 years of direct experience in human services field; Bachelor’s with 1 year direct experience in human services field preferred;
• Experience working with survivors of gender-based violence and exploitation;
• Lived experience as a survivor of youth trafficking preferred;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Bi-lingual (Spanish/English) language proficiency required;
• Strong teamwork, organizational and communication skills;
• Knowledge of/contacts with youth-based community services;
• Valid driver’s license and reliable transportation; and
• Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

Reports to:             Director of Adult Residential Programs 

Schedule:               Full time, 37.5 hours/week; Monday—Friday, with flexibility to meet program needs including some evening/weekend services 

FLSA Status:           Non-Exempt

Starting Rate:         $16.00/hour

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, a 24-hour bilingual hotline, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.

• Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.

• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

An effective coordinated entry process is a key strategy to ending homelessness. As a core member of the Coordinated Entry System (CES) team, the Case Manager connects homeless survivors of intimate partner violence (IPV) with housing, service providers, and community resources within Hampden County. Upon referral from the Housing and Homelessness Helpline, the Case Manager completes an initial intake assessment as well as standardized assessment using the Family or Individual Vulnerability Index-Service Prioritization Data Tool (Vi-SPDAT). The Case Manager provides ongoing support to a caseload of approximately 40 homeless survivors to establish and document eligibility for housing placement, identify initial housing prospects, and finalize housing placement. Central to the Case Manager’s responsibilities are community outreach, on-call crisis response to users of the new Housing and Homelessness Hotline, and collaboration with Hampden County CES partners.

In accordance with confidentiality and data security policies, the Case Manager will input and maintain client information in the YW’s client database.

Essential Responsibilities

Supportive Services – 50%

• Demonstrate support for CES guiding principles, including a housing first orientation, low barrier to service access, and service prioritization based on need.
• Work with homeless survivors of intimate partner violence identified as a high priority within the CES. Specific works include document preparation, ID and income verification, and housing search and placement.
• Facilitate survivors’ access to resources and programs identified by the YW’s Housing and Homelessness Helpline.
• Collaborate with YW staff to assist survivors in their efforts to access permanent housing.
• Complete an initial intake assessment as well as standardized assessment using the Family or Individual Vulnerability Index-Service Prioritization Data Tool (Vi-SPDAT).
• Use trauma-informed interviewing techniques to screen for diversion, prevention, shelter, and/or housing needs as well as vulnerability/prioritization indices.
• Follow-up at least biweekly for three months to ensure that participants have been able to access resources while re-assessing the need for additional resources or referrals.
• Access the data system daily to obtain and manage caseload and keep up-to-date client records.

Outreach – 50%

• Demonstrate support for CES guiding principles, including fair and equal access, safety planning, referral protocols, and consultation.
• Serve in an on-call capacity on a rotating schedule to be dispatched to meet with a survivor immediately following a violent incident at area hospitals, community health centers, police stations, or courthouses. Help develop a plan for safety and begin the CE process when appropriate.
• Engage survivors in-person, observe nonverbal signs of misunderstanding or concern, and build trust with survivors who may be experiencing anxiety, stress, or fear to effectively utilize the Helpline.
• Provide marketing and outreach through the distribution of bilingual flyers, posters, and palm-sized, information cards featuring the Helpline number at places accessible to survivors.
• Establish satellite office hours and provide group presentations to potential participants at partner agencies.
• Collaborate with a network of CES community partners including outreach workers, shelter case managers, housing and other service providers, and understand all roles and responsibilities within the CES.
• Participate in CES development and other trainings as they are offered, and will be flexible to the job role evolving as the CES evolves to best meet the needs of the population served. 
• Perform other duties as requested by the supervisor.

Qualifications

• Bachelor’s degree in social work or related field or relevant experience;
• Two years of work experience in housing services, placement, and/or case management; 
• Spanish language proficiency required;
• Experience with and knowledge of accessing housing, homelessness, social service, and other community-based resources;

• Experience addressing the impacts of decisions and actions on multiple communities;

• Understanding of both interpersonal and structural racism and bias;
• Excellent communication, organizational, problem-solving, and computer skills;
• Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Department:         Holyoke Teen Parent Program

Reports to:            Site Director 

Schedule:              Every other Saturday – Sunday_8am-4pm (PT) 

FLSA Status:          Non-Exempt

Starting Rate:        $14.00/hour 

URL:                       www.ywworks.org/employment 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. For nearly 150 years, the YWCA has served our region, guided by its founding principle: to provide shelter, support services, and tools for self-sufficiency for survivors of domestic violence and/or sexual assault. We do this through a variety of programs and services designed to promote safety, build skills for employment and financial stability, and strengthen relationships between parents and children.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
• Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Foster a positive working environment.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.
• Maintain full compliance with EEC annual training hour requirements; full-time staff are required to complete a minimum 24 hours of training, part-time and per diem are required to complete a minimum 12 hours of training.
• Maintain full EEC compliance with Background Record Check processes, including renewal of the BRC every three years.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
• Perform other related duties as needed. 

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Experience with survivors of gender-based violence and exploitation;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Ability to represent agency from a management perspective in an active union environment;
• Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.   

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period. 

           
Department:          Parent & Youth Services 

Reports to:            Director of Parent & Youth Support Programs 

Schedule:              Part-time, 11 hours/week; (March 2020 – June 2020) 

**This is a grant funded position through June 30, 2020 with no guarantee of renewal** 

Location:               Northampton and Springfield 

FLSA Status:         Exempt 

Salary:                  $48,000 annually 

URL:                      ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
• Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Foster a positive working environment.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Child and Family Clinician is responsible for providing therapeutic services to children and families impacted by domestic and/or sexual violence, and for engaging in outreach and community education regarding issues related to domestic violence.

Essential Responsibilities

• Provide individual and group therapy, case management, and parent sessions to individuals and families impacted by domestic violence.
• On a weekly basis, conduct 15 individual therapy sessions, 1 – 2 groups, 5 case management sessions, and 3 – 4 parent sessions.
• Complete program intakes and assessments and all other necessary documentation.
• Complete safety planning with clients, updating on an ongoing basis.
• Complete and update support plans as needed.
• Enter data into client data system(s) in a timely manner, ensuring that documentation is clear and accurate.
• Complete monthly and quarterly reports in a timely manner.
• Work collaboratively with community agencies, other YW programs, and other social services providers.
• Provide outreach and community education services, as requested.
• Perform other duties, as assigned.

Qualifications

• Masters in Social Work or Counseling, license attainment supported;
• Experience providing therapeutic services to adults and children who have experienced or witnessed trauma, with experience in domestic violence preferred;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Experience facilitating groups preferred;
• Bilingual (Spanish and English) preferred;
• Excellent verbal and written communication skills;
• Ability to work on a flexible schedule to meet program needs, including some evening hours; and
• Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

Department:           Community Support Programs                 

Reports to:             Direct Care Supervisor of CBDV 

Schedule:               Part-time, 18 hours/week 

**This is a grant funded position through 06/30/2020 with no guarantee of renewal**

FLSA Status:          Non-Exempt 

Starting Rate:        $16.00/hour 

URL:                       www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
• Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Foster a positive working environment.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Domestic Violence Services Counselor provides emotional support, individual counseling, safety planning, court advocacy, options counseling, and support groups to survivors of domestic violence. The position also supports community outreach and education efforts.

Essential Responsibilities

• Provide individual counseling to survivors of domestic violence in English and/or Spanish for 5-8 sessions with a focus on safety planning and options to satisfy survivor-identified immediate needs.
• Conduct 2-3 community groups for survivors of domestic violence and survivors of domestic violence with co-occurring/compounding trauma- including a drop-in group and DCF-mandated group.
• Initiate contact with outside providers and maintain a working relationship.
• Make appropriate internal and external referrals and follow-up with clients.
• Complete accurate and timely documentation of services including intakes, assessments, and safety plans using the agency’s Apricot system and manual filing system while adhering to confidentiality standards.
• Complete monthly data collection requirements.
• Provide court accompaniment to participants as necessary.
• Perform other duties as needed.

Qualifications

• Associate’s degree or equivalent education with a minimum of 2 years of experience in a human service field.
• Spanish language proficiency preferred.
• Experience with survivors of domestic violence, sexual assault, teen dating violence and/or stalking.
• Experience working in collaboration with multiple entities, such as nonprofit organizations, public schools or colleges.
• Experience in public speaking with both youth and adults.
• Experience working with a diverse population.
• Experience with survivors of gender-based violence and exploitation;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias;
• Excellent verbal, written, and organizational skills, including strong computer skills.
• Access to reliable transportation and valid driver’s license required.
• Must be able to lift 40 pounds.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities. 

Department:    Community Support Programs                 

Reports to:      Direct Care Supervisor of CBDV 

Schedule:        Part time, 7.5 hours / week; nights and weekends; with flexibility to meet program needs 

FLSA Status:    Non-Exempt 

Starting Rate:   $16.00/hour 

URL:                  www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
• Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Foster a positive working environment.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Domestic Violence Services Counselor provides emotional support, individual counseling, safety planning, court advocacy, options counseling, and support groups to survivors of domestic violence. The position also supports community outreach and education efforts.

Essential Responsibilities

• Provide individual counseling to survivors of domestic violence in English and/or Spanish for 5-8 sessions with a focus on safety planning and options to satisfy survivor-identified immediate needs.
• Conduct 2-3 community groups for survivors of domestic violence and survivors of domestic violence with co-occurring/compounding trauma- including a drop-in group and DCF-mandated group.
• Initiate contact with outside providers and maintain a working relationship.
• Make appropriate internal and external referrals and follow-up with clients.
• Complete accurate and timely documentation of services including intakes, assessments, and safety plans using the agency’s Apricot system and manual filing system while adhering to confidentiality standards.
• Maintain and continually update client records and program files.
• Complete monthly data collection requirements.
• Attend required meetings and supervision.
• Perform other duties as needed.

Qualifications

• Associate’s degree or equivalent education with a minimum of 2 years of experience in a human service field.
• Spanish language proficiency required.
• Experience with survivors of domestic violence, sexual assault, teen dating violence and/or stalking.
• Experience working in collaboration with multiple entities, such as nonprofit organizations, public schools or colleges.
• Experience in public speaking with both youth and adults.
• Experience working with a diverse population.
• Excellent verbal, written, and organizational skills, including strong computer skills.
• Understanding of both interpersonal and structural racism and bias;
• Experience with survivors of gender-based violence and exploitation;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Access to reliable transportation and valid driver’s license required.
• Must be able to lift 40 pounds.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities

Reports to:        Director of Programs 

Schedule:          Part-Time, 33.75 hours/week; Tuesday to Saturday, second shift, with flexibility to meet program needs including some evening/weekend services 

FLSA Status:      Non-Exempt

Starting Rate:    $16.00/hour 

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, a 24-hour bilingual hotline, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

An effective coordinated entry process is a key strategy to ending homelessness. As a core member of the Coordinated Entry System (CES) team, the CE Outreach Worker will have an integral role in connecting homeless survivors of intimate partner violence (IPV) who are in crisis to housing and social services supports in the community. The CE Outreach Worker will oversee the YWCA Domestic Violence Homelessness Helpline. They will assess the needs of helpline callers and provide appropriate, effective, trauma-informed referrals and resources. The CE Outreach Worker will work in an on-call capacity to meet with homeless survivors of Intimate Partner Violence. The CE Outreach Worker will create an on-call schedule during which hours they may be dispatched to meet with a survivor immediately following an incident of violence. Once the survivor is referred to the program, the CE Outreach Worker will use trauma-informed interviewing techniques to screen for diversion, prevention, shelter and/or housing needs, vulnerability/prioritization indices, and program eligibility.   

Essential Responsibilities 

• Demonstrate support for Coordinated Entry System (CES) guiding principles, including fair and equal access, safety planning, referral protocols, and consultation.
• Collaborate with a network of CES community partners including outreach workers, shelter case managers, housing and other service providers, and understand all roles and responsibilities within the CES.
• Oversee the YWCA’s DV Homelessness Helpful by responding to calls, making referrals to the Case Manager or other provider in the CES, and helping the caller create a safety plan.
• Determine Program Eligibility and make appropriate referrals for callers who do not meet eligibility criteria.
• Serve in an on-call capacity on a rotating schedule to be dispatched to meet with a survivor immediately following a violent incident at area hospitals, community health centers, police stations, or courthouses. Help develop a plan for safety and begin the CE process when appropriate.
• Engage survivors in-person by observing nonverbal signs of misunderstanding or concern, and build trust with survivors who may be experiencing anxiety, stress, or fear to effectively utilize the Helpline.
• Participate in CES development and other trainings as they are offered, and will be flexible to the job role evolving as the CES evolves to best meet the needs of the population served. 
• Perform other duties as requested by the supervisor.

Qualifications

• Bachelor’s degree in social work or related field or relevant experience;
• Two years of work experience in housing services, placement, and/or case management; 
• Spanish language proficiency required;
• Experience with and knowledge of accessing housing, homelessness, social service, and other community-based resources;
• Excellent communication, organizational, problem-solving, and computer skills;
• Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Department:         Holyoke Teen Parent Program                

Reports to:            Program Director             

Schedule:              Every Other Saturday - Sunday_2pm to 10pm (PT) 

FLSA Status:         Non-Exempt 

Starting Rate:       $14.00/hour 

URL:                      www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

• Maintain full compliance with EEC annual training hour requirements; full-time staff are required to complete a minimum 24 hours of training, part-time and per diem are required to complete a minimum 12 hours of training.
• Maintain full EEC compliance with Background Record Check processes, including renewal of the BRC every three years.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Apricot Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
• Perform other related duties as needed. 

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Valid driver’s license, reliable transportation and telephone; and
• Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Department:                     Holyoke Teen Parent Program                

Reports to:                       Program Director             

Schedule:                          Every Other Saturday - Sunday_3pm to 11pm (PT)  

FLSA Status:                     Non-Exempt 

Starting Rate:                   $14.00/hour

 URL:                                 www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

• Maintain full compliance with EEC annual training hour requirements; full-time staff are required to complete a minimum 24 hours of training, part-time and per diem are required to complete a minimum 12 hours of training.
• Maintain full EEC compliance with Background Record Check processes, including renewal of the BRC every three years.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Apricot Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
• Perform other related duties as needed. 

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Valid driver’s license, reliable transportation and telephone; and
• Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

                             
Department:                     Springfield Teen Parent Program                

Reports to:                        Site Director 

Schedule:                           Per Diem for All Shifts (Minimum of 3 Shifts per Month) 

FLSA Status:                      Non-Exempt 

Starting Rate:                    $14.00/hour 

URL:                                   www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

• Maintain full compliance with EEC annual training hour requirements; full-time staff are required to complete a minimum 24 hours of training, part-time and per diem are required to complete a minimum 12 hours of training.
• Maintain full EEC compliance with Background Record Check processes, including renewal of the BRC every three years.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Apricot Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Perform other related duties as needed. 

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Valid driver’s license, reliable transportation and telephone; and
• Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Department:     Community Support Programs

Reports to:        Rape Crisis Coordinator

Schedule:          At least 2 shifts per month to remain active

FLSA Status:      Non-Exempt

Starting Rate:    $16.00/hour

URL:                   www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, a 24-hour bilingual hotline, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Summary: 

Providing service to a 58 bed emergency shelter for single women and families that are currently fleeing imminent danger from domestic or sexual violence, an Intake Worker provides support, advocacy, and crisis response on our 24-hour hotline for domestic and sexual violence survivors. Intake workers are part of a team model working with peers, supervisors, and outside connections to best serve the residents of the shelter and those calling our hotline. The Intake Worker is also responsible for entering hotline statistics and client data.

Responsibilities:

• Answer 24 hour Intake Line for Domestic Violence and Sexual Assault Services.
• Enter hotline statistics, intakes and other documents into computer database.
• Log-in to daily bed-update system and maintain bed tracking log.
• Conduct shelter and community-based intake.
• Maintain communication with shelter and community-based staff.
• Complete all required paperwork.
• Maintain client records.
• Attend staff meetings as required.
• Complete overnight checklists.
• Assist with staffing shelter during crisis situations.
• Assist with possible childcare as needed.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
• Perform other related duties as requested.

Qualifications

• A.A. or equivalent education or experience in a human service field.
• Full professional proficiency in Spanish.
• One year of direct service experience and familiar with issues of violence against women.
• Must have valid driver’s license, reliable vehicle and telephone.
• Must be able to lift up to 40 lbs. 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

Department:       Domestic Violence Shelter Services (DVSS)

Reports to:          Direct Care Supervisor, DVSS

FLSA Status:        Non-Exempt

Starting Rate:      $14.00/hour 

Schedule:             Per Diem (Minimum of 3 Shifts per Month)

Post Date:           Evergreen

URL:                    www.ywworks.org/employment

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s social justice mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities

• Answer hotline as needed.
• Conduct shelter screenings and intakes as needed.
• Provide crisis intervention as needed.
• Help residents become acquainted with shelter and other residents upon arrival.
• Provide counseling to resident upon arrival and as needed throughout their stay.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
• Ensure residents are following shelter schedule, including wake up times as applicable.
• Enforce shelter rules and guidelines.
• Assist with children’s groups as needed.
• Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
• Ensure completion of chores as applicable.
• Complete all required paperwork.
• Maintain client records.
• Ensure parents / guardians supervise children, including at bedtime as applicable.
• Prepare rooms for residents including washing, drying and putting away linen.
• Attend monthly staff meetings.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
• Perform other related duties as needed.

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Valid driver’s license, reliable transportation and telephone; and
• Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

_______________________________________                 ____________________

Employee Signature                                                           Date

FLSA Status:   Non-Exempt

Starting Rate: $14.00/hour

Schedule:       At least 2 shifts per month to remain active

Post Date:      October 17, 2017

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
• Perform other related duties as needed. 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT: 

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions. 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.