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I Need Help

24-hour domestic violence/sexual assault hotline
413.733.7100 (TTY/V)
800.796.8711 (TTY/V)
Llamanos Spanish-language sexual assault hotline
800.223.5001

In 2009, 14 women in Massachusetts were killed in an intimate relationship. In one 24-hour period in 2009, 2,018 victims were served by domestic violence programs in the state. The numbers don’t lie: domestic violence is a deadly problem that’s not going away. That’s why we’re here for you, 24 hours a day, every day, with our domestic violence hotline numbers. So you can get the help you and your children need, when you need it most, to move from being victims to survivors.

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I Can Help

EACH ACT OF SUPPORT HONORS THE VALUE OF WOMEN'S LIVES

However you contribute, your support benefits individual women and helps the YWCA serve our community.

The YWCA of Western Massachusetts makes it easy for you to make a donation, volunteer, host an intern through your business, or advocate on issues of gender and racial inequality.

About Our Agency

Your YWCA is leading the changes that improve women’s lives

Think you know the YWCA?

We might surprise you with our range of services and inspire you with the depth of our commitment to eliminating racism and empowering women.
We’ve helped meet the needs of Western Massachusetts for over 140 years. Today, we’re leading the change in the way our community responds to domestic violence and in the resources available to victims of discrimination. And more than ever, we’re changing women’s lives by helping them reach their fullest potential.

We invite you to know us better. Get involved.

24 HOUR
domestic violence/
sexual assault hotline
(413) 733 - 7100 (TTY/V)
(800) 796 - 8711 (TTY/V)
Llamanos
Spanish-language
(800) 223 - 5001
24 HOUR
domestic violence/
sexual assault hotline
Llamanos
Spanish-language

Employment

The YWCA of Western Massachusetts is looking to add to its staff of caring professionals. The current openings are listed below by program and location. Job listings are updated regularly, so please visit our site often for current employment opportunities. The YWCA offers excellent benefits, including health, dental, life, and disability insurance; generous time-off; and a retirement plan.

The YWCA of Western Massachusetts is an Affirmative Action/Equal Opportunity Employer.

**Increased Hourly Rates**

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Springfield
Residential Programs
1126_Direct Service Associate_Every Other Saturday/Sunday_11pm to 7am (PT)

Direct Service Advocate

Springfield Residential Programs

 

FLSA Status:   Non-Exempt

Starting Rate: $14.00/hour

Schedule:      Every other Saturday/Sunday_11 pm to 7 am (PT)

Post Date:      January 15, 2018

 

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

 

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
  • Perform other related duties as needed. 

 

Additional Overnight Direct Service Advocate Responsibilities:

  • Responsible for consistent monitoring of building for safety and security.
  • Responsible for well-checks on all residents throughout the night following handbook procedures.
  • In order to determine program effectiveness and impact, enter 100% of enrollments, exits and services into Client Track daily.
  • Maintain 1:10 staff to child ratio at all times (TPP DSA’s only).

 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT:

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions.

 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

 

 

_______________________________________                  ______________________________

Employee Signature                                                         Date

Springfield
Administration
1125 - Building Custodian & Painter_30 Hours per Week_(PT)

Department: Facilities

Reports to: Director of Facilities

Schedule: Part-time, 30 hours/week, Beginning and ending each work day at the YWCA Springfield location

FLSA Status: Non-Exempt

Rate: $18/hour

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

 

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

 

Position Purpose

The Building Custodian & Painter performs duties necessary for YWCA functioning, appearance, and orderly condition. These duties include painting, scraping, sealing, and taping as well as general cleaning. The Building Custodian & Painter will be assigned to work in several YWCA locations including Holyoke and Springfield.

 

Essential Responsibilities to be Performed on a Daily Basis

  • Paints walls, ceilings, floors, doors, and/or cabinets. Apply several coats according to paint directions.
  • Works on ladders to reach high ceilings or walls.
  • Fills cracks, holes, and joints with caulk, putty, plaster, or other fillers, using caulking guns or putty knives.
  • Cleans, scrapes, sandpapers, primes, and/or seals surfaces prior to painting.
  • Removes fixtures such as pictures, doorknobs, lamps, and electric switch covers prior to painting.
  • Covers surfaces not subject to painting to ensure protection.
  • Moves furniture and/or equipment as necessary to enable access to and protection of surfaces.
  • Cleans painting equipment, including brushes and/or spray guns.
  • Selects and buys paint, brushes, and related materials from vendors.
  • Maintains painting supplies and custodial closets.
  • Cleans, sweeps, mops, scrubs, waxes, and/or polishes counters and floors as appropriate.
  • Cleans carpet, upholstery and furniture.
  • Washes windows, screens, sills, woodwork, doors, desks, walls, and ceilings.
  • Sets up and takes down tables and chairs for classes and programs.
  • Maintains appropriate records of each assigned work request and submits completed forms in a timely manner.
  • Performs other related work as required.

 

Qualifications

  • Five (5) year experience in residential and/or commercial painting;
  • Five (5) year experience in custodial maintenance;
  • Thorough knowledge of various painting applications and associated safety techniques and procedures;
  • Skill in the operation of a variety of hand tools;
  • Ability to understand and carry out routine oral and written instructions, make routine decisions, sustain long periods of light to moderately heavy physical activity, and work collaboratively with others;
  • Ability to lift 50 lbs; and
  • Access to reliable transportation and valid driver’s license required. Must be eligible for coverage by the agency's insurance policy.

 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

 

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

 

 

_______________________________________                  ______________________________

Employee Signature                                                            Date

Springfield
Survivor Outreach and Advocacy Services
1124 - SAFEPLAN Advocate_Monday to Friday_8 am - 4 pm_(FT)

Department:                         Community Support Programs

Reports to:                Senior SAFEPLAN Advocate

 

Schedule:                  Full time, 37.5 hours/week

Monday—Friday, 8:00am – 4:00pm, with flexibility to meet program needs

 

Salary:                                    $16 per hour

FLSA Status:               Non-Exempt

Posted:                       January 8, 2018

Summary

The SAFEPLAN Advocate provides emotional support, safety planning, information about the court process and options, and court advocacy to victims of domestic violence and their children. They provide referrals to the YWCA, other domestic violence programs, criminal justice victim services, community social service programs and the district attorney’s office as necessary to meet the needs of victims.

Responsibilities (Essential Functions):

  • Provide in-court advocacy and safety planning to victims of domestic violence and their children at assigned courts for SAFEPLAN.
  • Provide information to and assist victims with legal options and associated paperwork, including but not limited to, applications for restraining and harassment orders.
  • Provide crisis intervention.
  • Conduct intakes, safety planning and risk assessment using specific safety planning and assessment tools.
  • Provide counseling, support and follow up as well as referrals to the YWCA, other domestic violence programs, criminal justice victim services, community social service programs and the district attorney’s office as necessary to meet the needs of victims.
  • Communicate regular updates and status of high risk victims to supervisors.
  • Make necessary referrals to the YWCA, District Attorney’s office, Victim Services and other community-based domestic violence support services.
  • Collaborate with victim witness advocates, agency staff, and other service programs in an effort to provide a continuum of care to victims.
  • Work with MOVA and court/criminal justice personnel to improve services to victims.
  • Ensure ongoing program documentation and evaluation, as well as required SAFEPLAN documentation in accordance with contract obligations and/or best practices.
  • Maintain all files and program records in accordance with ethical and confidentiality standards
  • Submit monthly billing within deadline.
  • Attend all SAFEPLAN scheduled conference calls/meetings
  • Attend staff and supervision meetings as required.
  • Perform other duties as necessary.

Qualifications:

  • AA or equivalent education, B.A. preferred;
  • Minimum of 3 years experience in a related human service field;
  • Minimum 2 years experience with victims of domestic violence;
  • Familiarity with court systems and legal issues affecting victims of domestic violence;
  • Ability to represent agency from a management perspective in an active union environment;
  • Knowledge of outreach service delivery and community resources;
  • Experience with networking, collaborating with agencies and other community resources;
  • Domestic Violence and SAFEPLAN Certification;
  • Excellent verbal, written, and organizational skills, including strong computer skills.
  • Ability to actively and responsibly support the YWCA’s vision and mission;
  • Ability to work independently and collaboratively;
  • Ability to adhere to project plan and deadlines while delivering results;
  • Ability to engage staff and clients as well as facilitate issue resolution; and
  • Access to reliable transportation and valid driver’s license.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Northampton
Parent and Youth Support Programs
1123 - Visit Monitor_Friday/Saturday_(PT)

Department:           Parent & Youth Support Programs

Reports to:             Direct Care Supervisor of Supervised Visitation

 

Schedule:               Part-time

                             Friday 5:30 pm-8:30 pm and Saturday 9:30 am-3:30 pm

 

Location:                Florence, MA

 

FLSA Status:          Non-Exempt

Starting Rate:        $16.00/hour

 

Posted Date:          January 8, 2018

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

 

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

 

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety.  The Visit Monitor is also responsible for communicating regularly with the Lead Visit Monitor regarding the status of visits and any concerns.

 

Essential Responsibilities

  • Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
  • Get briefing on visiting families prior to their arrival from Lead Visit Monitor or Direct Care Supervisor.
  • Assist in ensuring non-residential parents are received 20 minutes before each visit and are waiting in the designated area, supervised by security. Similarly, assist in ensuring that non-residential parents are held back an additional 20 minutes at the end of each visit.
  • Ensure the preparation of documents to be used during the visit with a focus on any known safety concerns.
  • Provide residential parents and visiting children with a focused plan and preparation for a positive and safe transition to visit.
  • Conduct monitoring and observation of non-residential parent visits with children while keeping accurate and detailed factual notes, documenting interactions on observation forms for visits, and noting child’s appearance and apparent readiness for visit.
  • Coordinate visitation activities with security or Lead Visit Monitor as necessary.
  • Model appropriate parenting behavior and encourage healthy parent child relationships.
  • Ensure parties are referred as necessary to outside referral sources for domestic violence, batterer’s treatment, counseling, financial assistance, etc.
  • Ensure compliance with center rules and policies while making interventions as necessary.
  • Communicate in a timely manner with Lead Monitor on any incidents and issues.
  • Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
  • Monitor visits at other Visitation Center sites if needed for coverage.
  • Attend supervision, trainings and staff meetings as required.
  • Other relevant duties as necessary.

 

Qualifications

  • Minimum High school diploma with 2 years relevant experience in human services field.
  • Excellent verbal, written, and organizational skills.
    • Ability to resolve conflict in appropriate ways
    • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred.
    • Experience and knowledge of child development and impact of domestic violence on children preferred.
    • Bilingual (Spanish-speaking) preferred.
    • Experience with and knowledge of accessing resources within the community.
    • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
    • Must be able to lift 40 lbs.

 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

 

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

 

Springfield
Administration
1122 - Data Coordinator_Monday to Friday_(FT)

Department:     Programs

Reports to:       Director of Programs & Grants

 

Schedule:         Full time, 37.5 hours/week, Monday—Friday

 

FLSA Status:     Non-Exempt

Starting Rate:   $20.00/hour

 

Posted Date:     January 2, 2018

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Data Coordinator is an agency-wide, administrative position dedicated to the management and maintenance of the YWCA’s Client Track platform. The position is responsible for the collection, organization, analysis, and reporting of Client Track data in support of continuous decision making regarding YWCA program and service delivery, impact, and utilization as well as client preferences, engagement, and outcomes. The position entails substantial clerical assignments.

Essential Responsibilities

  • Maintain and manage the YWCA’s Client Track platform including efforts to liaise with the Client Track vendor to troubleshoot and resolve technical issues.
  • Provide Client Track training and technical assistance, with an emphasis on data entry and reporting, to new and existing employees.
  • Draft and distribute timely communications regarding platform updates, changes, and temporary interruptions to staff.
  • Develop or revise workflows to capture and analyze data in response to new or evolving grants and contracts.
  • Work with program staff and managers to identify and correct data quality and integrity issues.
  • Propose and develop strategies and tools to advance program evaluation while generating insights regarding program and client outcomes.
  • Collect, analyze, and prepare a variety of weekly and monthly reports for supervisors, management team members, grantors, and other key external stakeholders.
  • Identify trends, best practices, and opportunities for enhancement regarding database management and program evaluation.
  • Perform other clerical duties as assigned.

Qualifications

  • Bachelor’s degree, preferably in social sciences, or equivalent professional experience.
  • Database management experience required.
  • Strong data analysis, organizational, communication, and computer skills required.
  • Strong administrative and clerical skills.
  • Program evaluation experience preferred.
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory period.

Springfield
Parent and Youth Support Programs
1121_Child & Family Clinician_(FT)

Child & Family Clinician

Job Description

           
Department:              Parent & Youth Services

Reports to:                Director of Parent & Youth Support Programs

Schedule:                  Full time, 37.5 hours/week, Monday—Friday, with flexibility to meet program needs including some evening/weekend services

FLSA Status:             Exempt

Salary:                       $48,000 annually

Posted Date:              January 15, 2018

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

 

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

 

Position Purpose

The Child and Family Clinician is responsible for providing therapeutic services to children and families impacted by domestic and/or sexual violence, and for engaging in outreach and community education regarding issues related to domestic violence.

 

Essential Responsibilities

  • Provide individual and group therapy to individuals and families impacted by domestic violence.
  • Complete program intakes and assessments and all other necessary documentation.
  • Complete safety planning with clients, updating on an ongoing basis.
  • Complete and update support plans as needed.
  • Enter data into client data system(s) in a timely manner, ensuring that documentation is clear and accurate.
  • Complete monthly and quarterly reports in a timely manner.
  • Work collaboratively with community agencies, other YWCA programs, and other social services providers.
  • Provide support and consultation to interns and volunteers, as needed.
  • Provide outreach and community education services, as requested.
  • Respond to all mandated reporting and mental health concerns in a timely fashion.
  • Attend individual and group supervision meetings and maintain regular communication with the supervisor.
  • Participate in staff meetings.
  • Perform other duties, as assigned.

 

Qualifications

  • Masters in Social Work or Counseling, license attainment supported;
  • Experience providing therapeutic services to adults and children who have experienced or witnessed trauma, with experience in domestic violence preferred;
  • Experience facilitating groups preferred;
  • Bilingual (Spanish and English) preferred;
  • Excellent verbal and written communication skills;
  • Ability to work on a flexible schedule to meet program needs, including some evening hours; and
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.

 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

 

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

 

_______________________________________                  ______________________________

Employee Signature                                                                Date

 

Springfield
Residential Programs
1120 - Direct Service Advocate_Sat - Sun_3 pm to 11 pm_(PT)

Department:      Domestic Violence Shelter Services (DVSS)

 

Reports to:         Direct Care Supervisor, DVSS

 

FLSA Status:       Non-Exempt

 

Starting Rate:    $14.00/hour

 

Schedule:            Saturday/Sunday_3 pm to 11 pm (PT)

 

Post Date:           December 4, 2017

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s social justice mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations. 

Duties and Responsibilities

  • Answer hotline as needed.
  • Conduct shelter screenings and intakes as needed.
  • Provide crisis intervention as needed.
  • Help residents become acquainted with shelter and other residents upon arrival.
  • Provide counseling to resident upon arrival and as needed throughout their stay.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
  • Ensure residents are following shelter schedule, including wake up times as applicable.
  • Enforce shelter rules and guidelines.
  • Assist with children’s groups as needed.
  • Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
  • Ensure completion of chores as applicable.
  • Complete all required paperwork.
  • Maintain client records.
  • Ensure parents / guardians supervise children, including at bedtime as applicable.
  • Prepare rooms for residents including washing, drying and putting away linen.
  • Attend monthly staff meetings.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Perform other related duties as needed.

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Valid driver’s license, reliable transportation and telephone; and
  • Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

 

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

 

Springfield
Parent and Youth Support Programs
1119 - Community Educator_Monday - Friday_9 am to 5 pm_(FT)

Job Title:  Community Educator

 

Department:  Youth & Parent Services

 

Reports to: OVW Consolidated Youth Project Director

 

Wkly Hrs: Monday- Friday 9am-5pm with flexibility to meet program needs

 

FLSA Status:   Non-Exempt

 

Starting Rate:  $16.00

 

Posted: December 4, 2017

 

 

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

Summary

The Community Educator assists in creating a community response to teen dating violence, domestic violence, sexual assault and stalking, experienced by Springfield youth 13-24 years of age, as part of the implementation of the OVW Consolidated Youth Program.

 

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s social justice mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

 

Duties & Responsibilities

  • Develop and maintain positive, collaborative working relationships with community providers and grant partners.
  • Facilitate trainings in the Springfield community as outlined by the OWV Consolidated Youth Grant.
  • Assist in the facilitation of prevention programming with youth.
  • Attend and participate in required meetings, including the Springfield Responds Advisory Council.
  • Provide outreach to community agencies.
  • Submit all necessary paperwork and documentation in a timely manner.
  • Perform other duties as necessary.

 

Qualifications:

  • AA or equivalent education, or minimum 2 years experience, in a related human service field.
  • Experience in collaborating with multiple entities, such as non-profit organizations, public schools, and colleges.
  • Experience with survivors of teen dating violence, domestic violence, sexual assault and stalking a plus.
  • Experience in public speaking with both youth and adults.
  • Bilingual language ability (Spanish and English) preferred.
  • Excellent verbal, written, and organizational skills, including strong computer skills.
  • Must be committed to the YWCA agency mission and be able to actively and responsibly support its vision in a positive manner within the agency as well as the community.
  • Access to reliable transportation and valid driver’s license required.

 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

Springfield
Parent and Youth Support Programs
1117-Clinical Supervisor_Monday to Friday_9 am-5 pm_(FT)

Department:            Programs

Reports to:              Director of Programs & Grants

Salary:                    $60,000

 

Schedule:                Full time, 37.5 hours/week

                              Monday—Friday, 9:00am – 5:00pm, with flexibility to

                              meet program needs

 

FLSA Status:            Exempt

Posted:                    November 3, 2017

 

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s social justice mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Clinical Supervisor provides supervision to domestic violence and sexual assault counselors, case managers, other employees, and interns across YWCA programs and locations to ensure high quality services to residents and clients. The Supervisor provides oversight for the planning, evaluation, and reporting of systems of counseling and case management service delivery. Among the Supervisor’s leadership responsibilities is to model trauma informed, client centered, and culturally competent approaches to counseling and case management.

Qualifications

  • Licensed practitioner in social work, counseling, or psychology with a minimum of 3 years post-license clinical experience preferred;
  • Experience working with adults and children survivors of domestic violence, sexual assault / abuse, and/or other forms of trauma;
  • Prior supervisory experience;
  • Knowledge of Springfield-area human services;
  • Competency in operating within anti-oppression and trauma-informed frameworks;
  • Must be committed to the YWCA’s mission and be able to actively and responsibly support its vision when working with internal and external stakeholders;
  • Exhibit sound judgment and ability to work independently and collaboratively with program staff, leadership, residents, and clients;
  • Excellent  verbal, written, and organizational skills, including strong computer skills;
  • Must have access to reliable transportation, have a safe driving record, and be able to travel throughout Hampden County; and
  • Ability to lift up to 40 pounds.

Duties and Responsibilities

  • Provide ongoing clinical supervision to domestic violence and sexual assault counselors, case managers, hotline intake workers, other employee professionals, and counseling interns.
  • Inspire, plan, guide, and evaluate the work of Child & Family Counseling team which currently consists of 5 or fewer members.
  • Provide consultation, facilitation, and training to directors and staff regarding clinical theory, methods, interventions, alternate techniques, and needs and outcomes assessment while reinforcing the YWCA’s capacity for counseling and case management.
  • Coordinate crisis plans and responses with internal teams, community-based organizations, and/or first responders as appropriate.
  • Propose, review, and/or otherwise support process and content enhancements to the YWCA’s domestic violence and sexual assault training curriculum.
  • Provide individual and group counseling to individuals and families impacted by domestic violence.
  • Ensure thorough documentation and timely reporting of client services in accordance with organizational and grantor requirements.
  • Expand the YWCA’s organizational relationships with community-based service providers.
  • Contribute to the development of grant applications, portal pages, and/or other communication assets that substantively feature the YWCA’s counseling programs and services.
  • Assist in the recruitment and on-boarding of counseling and case management team members.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

Springfield
Survivor Outreach and Advocacy Services
1116-Community Based Domestic Violence Counselor_Mon/Wed/Fri_(PT)

Department:             Community Support Programs

Reports to:               Direct Care Supervisor of CBDV

 

Schedule:                 Part time, 20 hours/week (hours are negotiable)

                               Monday 9a-3p, Wednesday 12p-8p, Friday 11a-5p with

                               flexibility to meet program needs.

 

Salary:                     $16.00 per hour

FLSA Status:             Non-Exempt

Posted:                     November 2, 2017

 

Summary

The Community Based Domestic Violence Support Specialist provides emotional support, individual counseling, safety planning, court advocacy, options counseling and support groups to survivors of domestic violence who are currently living in the community. S/he also supports outreach and education efforts in the community.

Responsibilities:

  • Provide individual counseling to survivors of domestic violence from the community in English and/or Spanish for 5-8 sessions with a focus on safety planning and options for immediate needs to be met.
  • Conduct 2-3 community groups for domestic violence to include community based drop in group and DCF mandated group
  • Initiate contact with outside resources.
  • Make appropriate referrals and follow up with clients.
  • Maintain client records and complete monthly billing.
  • Complete proper and accurate documentation of services including maintenance of files and input of services, intakes, assessments, and safety plans into the agency’s Client Track system and according to confidentiality standards in an ethical and timely manner.
  • Provide court accompaniment to participants as necessary.
  • Attend required meetings and supervision.
  • Perform other duties as needed

Qualifications:

  • A.A. or equivalent education of experience in a human service field.
  • One year direct service experience/familiarity with issues of violence against women.
  • Must have prior experience working with children and adult survivors of domestic violence experience with homeless populations preferred.
  • Must have group work experience and comfort working with a variety of topics including domestic violence.
  • Must be comfortable with public speaking.
  • Experience working with a diverse population required.
  • Must have a valid driver’s license, reliable vehicle and working telephone.
  • Must be able to lift 40 pounds.
  • Bilingual REQUIRED

 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

Springfield
Workforce Development
1111 - Academic Instructor_30 hours per week_(PT)

Salary:           $19/hour

Hours:           30 hours per week

FLSA Status:   Non-Exempt

Posted:           October 11, 2017    

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

Expectations of all employees:

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose:

YouthBuild provides the opportunity for out of school youth and young adults 17-24 to achieve their educational goals through the achievement of their high school credential which will enable them to pursue their career goals. The YouthBuild Academic Instructor provides classroom based instructional services and individual Adult Basic Education (ABE) support services.  This individual will teach YouthBuild Participants basic skills (reading, writing, math) and HiSET preparation by utilizing a curriculum and applying a variety of instruction methods and resources.

Qualifications
  • Minimum of a Bachelor’s degree in education or related field.
  • A minimum of 3 years (5 years preferred) teaching experience, preferably in an adult and/or alternative education setting.
  • Experience and/or ability to teach mathematics, science, social studies, reading comprehension and writing to those who have non-traditional learning styles and learning disabilities.
  • Familiarity with the TABE, GED/HiSET, and other standardized assessment tools
  • Experience in creative curriculum planning and development.
  • A minimum of 3 years working with adolescents and young adults ages 18 to 24
  • Must have an understanding of issues facing young people, out of school youth and gang-involved youth in the Greater Springfield area.
  • Must be proficient with computers, including date entry, Microsoft Office Programs.
  • Excellent interpersonal and problem-solving skills; ability to relate to a wide range of issues, people and institutions required.
  • Ability to perform multiple tasks, while maintaining a high level of accuracy, efficiency, and confidentiality.
  • Must have excellent written and organizational skills and have demonstrated ability to communicate information and ideas clearly and concisely, in writing.
  • Must be committed to agency mission and be able to actively and responsibly support its vision in a positive manner within the agency as well as throughout the community.
  • Must have positive energy, sound judgment, ability to work independently as well as part of a team and be able to work effectively in partnership with program staff and participants.
  • Must be detail-oriented with ability to develop and adhere to project plans, meet deadlines and achieve objectives.
  • Must have ability to engage staff and clients, possess problem/conflict resolution skills and be highly motivated.
  • Must have demonstrated ability to speak clearly, concisely and effectively.
  • Must have demonstrated ability to listen to, and understand information and ideas as presented verbally.
  • Must have access to reliable transportation, have a safe driving record, and be able to travel throughout Hampden County.
  • Ability to lift up to 40 pounds.

Responsibilities

  • Teach pre-HiSET and HiSET courses to young adults (17-24) and provide group and individual instruction to students utilizing a variety of hands-on teaching methods to a student body that is diverse in academic abilities. Methods may include, but are not limited to, guest speakers, field trips, group projects, and research projects.
  • Coordinate academic support with YWCA tutors.
  • Review student IEPs and other education-related documents from prior educational institutions and provides reasonable accommodations.  Coordinate an accommodation plan and ensure delivery with other instructor(s).
  • Coordinate educational activities that incorporate agency/contractual requirements, as well as YouthBuild USA Leadership Competencies.
  • Participate in program activities and field trips.
  • Coordinate the TABE assessment at pre-determined intervals. Assess and share results with program staff and students.
  • Assess students’ preparedness to take the HiSET. Coordinate testing dates with YouthBuild Program Supervisor and Vocational Instructor(s).
  • Coordinate project-based/problem-based learning with other YouthBuild staff.
  • Coordinate post-secondary education/training and career planning process for all assigned students.
  • Assist with facilitation of Individual Development Plan and Individual Transition Plan.
  • Assist with planning of and participate in program orientation.
  • Communicates with all YouthBuild staff regularly regarding student progress.
  • Meet with 100% of assigned students face to face at a minimum once monthly to assess goals, progress or barriers to achievement.
  • Collaborate with community partners for educational opportunities including field trips to educational institutions.
  • Respond to attendance concerns via outreach and other efforts to re-engage students in the program and identify creative solutions to individual attendance issues
  • Provide immediate crisis intervention.
  • Work diligently to keep young people engaged in the program and address barriers to achievement.
  • Report educational benchmarks and achievements to the Administrative Coordinator in a timely manner.
  • Coordinate services and work with colleagues to ensure the following performance measures are met annually.
  • Communicate with the Workforce Development Team on an ongoing basis.
  • Attend required supervision, staff meetings and trainings.
  • Perform other responsibilities as assigned by supervisor or designee.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.   

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period. 

Springfield
Parent and Youth Support Programs
1102 - Young Parent Support Counselor_Monday-Friday (PT)

Job Title:                   Young Parent Support Counselor
Department:              Parent & Youth Services

Reports to:                Director of Parent & Youth Services

 

Schedule:                  Part-time, 24 hours/week

 

FLSA Status:              Non-Exempt

Starting Rate:            $16.00/hour

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Young Parent Support Counselor provides home visiting and case management services to pregnant and/or parenting young families (through age 23), in Springfield, Chicopee, and Holyoke, to support them achieve goals in areas such as parenting skills, child development, educational or career goals, health, social connections and meeting basic needs. The Young Parent Support Counselor will also conduct community outreach to collaborate with other organizations and generate referrals to the program, and provide group and/or individual services in area high schools and other community-based settings.

Essential Responsibilities

  • Provide outreach, case management and home visiting to young parents (mothers and fathers) to assist them in parenting, relationship skills, and life management.
  • Maintain a caseload of 15-20 participants.
  • Conduct initial and periodic assessments of each family to determine the appropriate level of services.
  • Complete and collect documentation and data required by funder, including but not limited to developmental screening, literacy screening, and mental health/substance abuse screening.
  • Maintain accurate and timely (within 2 business days of service) documentation for each family served, including paper and electronic records.
  • Conduct group and individual services in area high schools and other community-based settings, when appropriate.
  • Conduct community outreach to collaborate with other organizations and generate referrals to the program.
  • Meet deadlines for case management, billing and reporting.
  • Attend required supervision, staff meetings and trainings.
  • Perform other duties as necessary.

Qualifications:

  • Bachelor’s degree, preferably in early childhood development or related fields such as social work, human services or community health, or equivalent professional experience.
  • Bilingual (Spanish and English) preferred.
  • Experience with and knowledge of accessing resources within the community.
  • Excellent verbal, written, and organizational skills, including strong computer skills.
  • Must be able to lift 40 lbs.
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.

 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.   

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

Holyoke
Residential Programs
1099 - Direct Service Advocate_Every other Saturday/Sunday_3 pm to 11 pm (PT) (2 positions)

FLSA Status:   Non-Exempt

 

Starting Rate: $14.00/hour

 

Schedule:       Every other Saturday/Sunday_3 pm to 11 pm (PT)

 

Post Date:      October 17, 2017

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
  • Perform other related duties as needed. 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT: 

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions. 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Residential Programs
1083 - Relief Direct Service Advocate_All Shifts

FLSA Status:   Non-Exempt

 

Starting Rate: $14.00/hour

 

Schedule:       At least 2 shifts per month to remain active

 

Post Date:      October 17, 2017

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
  • Perform other related duties as needed. 

 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT: 

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions. 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Survivor Outreach and Advocacy Services
1078 - Relief Intake Worker_All Shifts

The Intake Worker is responsible for answering the 24-hour Intake Line for Domestic Violence and Sexual Assault Services.  This position is also responsible for entering hotline statistics, intakes and other information into computer database. 

$16.00 per hour

Holyoke
Residential Programs
1054 - Relief Direct Service Advocate_All Shifts

FLSA Status:   Non-Exempt

 

Starting Rate: $14.00/hour

 

Schedule:       At least 2 shifts per month to remain active

 

Post Date:      October 17, 2017

 

 

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
  • Perform other related duties as needed. 

 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT: 

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions. 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

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