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I Need Help

24-hour domestic violence/sexual assault hotline
413.733.7100 (TTY/V)
800.796.8711 (TTY/V)
Llamanos Spanish-language sexual assault hotline
800.223.5001

In 2009, 14 women in Massachusetts were killed in an intimate relationship. In one 24-hour period in 2009, 2,018 victims were served by domestic violence programs in the state. The numbers don’t lie: domestic violence is a deadly problem that’s not going away. That’s why we’re here for you, 24 hours a day, every day, with our domestic violence hotline numbers. So you can get the help you and your children need, when you need it most, to move from being victims to survivors.

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I Can Help

EACH ACT OF SUPPORT HONORS THE VALUE OF WOMEN'S LIVES

However you contribute, your support benefits individual women and helps the YWCA serve our community.

The YWCA of Western Massachusetts makes it easy for you to make a donation, volunteer, host an intern through your business, or advocate on issues of gender and racial inequality.

About Our Agency

Your YWCA is leading the changes that improve women’s lives

Think you know the YWCA?

We might surprise you with our range of services and inspire you with the depth of our commitment to eliminating racism and empowering women.
We’ve helped meet the needs of Western Massachusetts for over 140 years. Today, we’re leading the change in the way our community responds to domestic violence and in the resources available to victims of discrimination. And more than ever, we’re changing women’s lives by helping them reach their fullest potential.

We invite you to know us better. Get involved.

24 HOUR
domestic violence/
sexual assault hotline
(413) 733 - 7100 (TTY/V)
(800) 796 - 8711 (TTY/V)
Llamanos
Spanish-language
(800) 223 - 5001
24 HOUR
domestic violence/
sexual assault hotline
Llamanos
Spanish-language

Employment

The YWCA of Western Massachusetts is looking to add to its staff of caring professionals. The current openings are listed below by program and location. Job listings are updated regularly, so please visit our site often for current employment opportunities. The YWCA offers excellent benefits, including health, dental, life, and disability insurance; generous time-off; and a retirement plan.

The YWCA of Western Massachusetts is an Affirmative Action/Equal Opportunity Employer.

**Increased Hourly Rates**

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Holyoke
Residential Programs
1390_Direct Service Advocate_Holyoke Teen Parenting Program_Monday - Friday_7am - 3pm_(FT)

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
    • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
    • Communicate openly and contribute to the development of others.
    • Coordinate efforts across teams, programs, and partner organizations.
    • Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;
  • Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;
  • Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;
  • Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;
  • Assist with child care as needed;
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping);
    • Provide transportation to residents while adhering to all safety laws/policies;
    • Attend scheduled staff meetings, supervision and trainings as required; and
    • Perform other related duties as needed. 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling, direct service experience, and/or residential experience;
  • Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;
  • Strong Communication and computer skills;
  • Experience addressing the impacts of decisions and actions on communities;
  • Understanding of both interpersonal bias and structural racism;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

BENEFITS

The YWCA offers a wide range of competitive benefits including health, dental, vision, life, and disability insurance, generous paid time-off, and an employer-matched retirement plan.

STATEMENT OF EQUALITY

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.  

 

 

______________________________________                                             

Signature                                                                                                Date

Springfield
Community Support Programs
1388_Bilingual Domestic Violence Counselor_Community Support Programs_Monday-Friday_9am-5pm_(FT)

Department:          Community Support Programs                 

Reports to:            Direct Care Supervisor of CBDV 

Schedule:              Full time, 37.5 hours/week Monday—Friday_9am-5pm 

FLSA Status:         Non-Exempt 

Starting Rate:       $16.00/hour 

URL:                      www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Foster a positive working environment.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Domestic Violence Services Counselor provides emotional support, individual counseling, safety planning, court advocacy, options counseling, and support groups to survivors of domestic violence. The position also supports community outreach and education efforts.

Essential Responsibilities

  • Provide individual counseling to survivors of domestic violence in English and/or Spanish for 5-8 sessions with a focus on safety planning and options to satisfy survivor-identified immediate needs.
  • Conduct 2-3 community groups for survivors of domestic violence and survivors of domestic violence with co-occurring/compounding trauma- including a drop-in group and DCF-mandated group.
  • Initiate contact with outside providers and maintain a working relationship.
  • Make appropriate internal and external referrals and follow-up with clients.
  • Complete accurate and timely documentation of services including intakes, assessments, and safety plans using the agency’s Apricot system and manual filing system while adhering to confidentiality standards.
  • Maintain and continually update client records and program files.
  • Complete monthly data collection requirements.
  • Provide court accompaniment to participants as necessary.
  • Attend required meetings and supervision.
  • Perform other duties as needed.

Qualifications

  • Associate’s degree or equivalent education with a minimum of 2 years of experience in a human service field.
    • Spanish language proficiency preferred.
    • Experience with survivors of domestic violence, sexual assault, teen dating violence and/or stalking.
    • Experience working in collaboration with multiple entities, such as nonprofit organizations, public schools or colleges.
    • Experience in public speaking with both youth and adults.
    • Experience working with a diverse population.
    • Experience with survivors of gender-based violence and exploitation;
    • Experience addressing the impacts of decisions and actions on multiple communities;
    • Understanding of both interpersonal and structural racism and bias;
    • Excellent verbal, written, and organizational skills, including strong computer skills.
    • Access to reliable transportation and valid driver’s license required.
    • Must be able to lift 40 pounds.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Administration
1387_Director of Human Resources_Human Resources_Monday-Friday_(FT)

Reports to:         Executive Director 

Schedule:           Full time 

FLSA Status:      Exempt 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.
  • Maintain full compliance with EEC annual training hour requirements; full-time staff are required to complete a minimum 24 hours of training, part-time and per diem are required to complete a minimum 12 hours of training.
  • Maintain full EEC compliance with Background Record Check processes, including renewal of the BRC every three years.

Position Purpose

The Director of Human Resources has the primary responsibility for the development, implementation, maintenance, and oversight of the YW’s organizational policies. The Director of HR will work with program leaders to build a culture that supports coaching of employees in an effort to encourage learning and professional development. The Director of HR is also responsible for developing programs and training opportunities that increase positive outcomes, improve employee retention and enhance employee professional development.

Essential Responsibilities

  • Evaluate and monitor the agencies hiring process to ensure that they are efficient and responsive to agency and applicant;
  • Assist leadership and management staff to create appropriate job descriptions and position competencies;
  • Ensure delivery of anti-racism training to new and existing staff;
  • Design and implement performance management system and reporting mechanisms for agency wide communication and distribution;
  • Assist in continuous performance and quality improvement effort with appropriate monitoring and evaluation standards and practices;
  • Maintains safe and healthy work environment by supporting staff and management in developing and supporting wellness activities;
  • Coach staff and managers on employee relations issues in a positive supporting manner, advising on the mission, values and policies and procedures of the YWCA;
  • Attend termination or corrective action meetings;
  • Ensure State and Federal labor laws and regulations are adhered to, protecting the YWCA in all areas of employment law;
  • Supervise responses concerning YWCA management and employees (i.e. Unfair Labor Practice Charges and discrimination complaints), including documentation and testifying as needed;
  • Recommend changes and/or updates to agency and/or office policies and procedures; and
  • Other relevant duties as needed.

Qualifications

  • Master’s degree and PHR/SPHR certification preferred;
  • Five or more years of experience in Human Resources;
  • Experience with conflict resolution and diversity issues;
  • Experience in recruiting, hiring and training direct care and management staff;
  • Strong Communication and computer skills;
  • Excellent organizational skills;
  • Comprehensive understanding of Employment Law (FMLA, ADA, CORI, WAGE AND HOUR);
  • Experience working in a union environment preferred;
  • Experience addressing the impacts of decisions and actions on communities;
  • Understanding of both interpersonal and structural racism and bias.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Residential Programs
1386_Support Specialist_Domestic Violence Shelter Services_Monday - Friday_10am-6pm_(FT)

Department:                      Domestic Violence Shelter Services (DVSS)

                 

Reports to:                         Assistant Director

 

Schedule:                           Full time, 37.5 hours/week; Monday—Friday, 10am – 6pm

 

FLSA Status:                       Non-Exempt

 

Starting Rate:                    $16.00/hour

 

URL:                                 www.ywworks.org/employment

 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

 

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
    • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
    • Communicate openly and contribute to the development of others.
    • Coordinate efforts across teams, programs, and partner organizations.
    • Maintain professional behavior and strict confidentiality.

 

Position Purpose

The Support Specialist is responsible for the case management responsibilities for DVSS. The position is responsible for resident advocacy, service coordination, and referral regarding life skills, employment, workplace readiness / training, housing, transportation, and community resources.  This role embraces a trauma-informed service model.

 

Essential Responsibilities

  • Coordinate referrals from DTA/DHCD and arrange transportation to the shelter.
  • Orient families to shelter operations by reviewing the placement agreement, policies, and other expectations within 24 hours of arrival.
  • Complete safety plans with residents within 3 days of arrival.
  • Complete individualized re-housing plans within 2 weeks while utilizing a housing assessment tool and self-sufficiency matrix.
  • Coordinate and deliver intensive assessment and case management to resident families with the goal of transition to permanent housing within 120 days.
  • Provide case management and advocacy for assigned caseload to all participants to include goal planning and service delivery.  Assist residents not on case load as appropriate and in absence of their assigned Support Specialist.
  • Meet with residents on a weekly basis to gauge progress in support of residents’ self-identified goals and re-housing plans.
  • Collaborate with shelter staff to ensure consistent communication while promoting positive resident outcomes.
  • Assist with school / daycare enrollment for children in shelter.
  • Provide child care as needed.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Answer intake line as needed.
  • Provide follow-up services to families on caseload who exit shelter and remain in local community.
  • Ensure that resident files are complete and properly maintained.
  • Attend weekly case review and monthly staff meetings.
  • Read daily logs and maintain thorough client records / documentation.
  • Ensure data is entered into the Client Track system in a timely fashion.
  • Maintain the facility and property (including but not limited to vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping).
  • Perform other related duties as needed.

 

Qualifications

  • Associates Degree with 3 years of direct experience in human services field; Bachelor’s with 1 year direct experience in human services field preferred.
  • Residential experience and experience with adolescents and/or young parents and children preferred;
  • Bi-lingual (Spanish/English) language proficiency preferred;
  • Strong teamwork, organizational and communication skills;
  • Knowledge of/contacts with community agencies;
  • Valid driver’s license and reliable transportation; and
  • Ability to lift up to 40 lbs.

 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

 

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

 

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

 

______________________________________                           

Employee Signature                                                                       Date

Springfield
Residential Programs
1384_Direct Service Advocate_Domestic Violence Shelter Services_Monday-Friday_3pm-11pm_FT

Department:         Domestic Violence Shelter Services (DVSS)                 

Reports to:           Assistant Director of the Domestic Violence Residential Shelter 

Schedule:             Full time, 37.5 hours/week ; Monday—Friday, 3pm-11pm  

FLSA Status:        Non-Exempt 

Starting Rate:      $14.00/hour 

URL:                     www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Answer hotline as needed.
  • Conduct shelter screenings and intakes as needed.
  • Provide crisis intervention as needed.
  • Help residents become acquainted with shelter and other residents upon arrival.
  • Provide counseling to resident upon arrival and as needed throughout their stay.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
  • Ensure residents are following shelter schedule, including wake up times as applicable.
  • Enforce shelter rules and guidelines.
  • Assist with children’s groups as needed.
  • Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
  • Ensure completion of chores as applicable.
  • Complete all required paperwork.
  • Maintain client records.
  • Ensure parents / guardians supervise children, including at bedtime as applicable.
  • Prepare rooms for residents including washing, drying and putting away linen.
  • Attend monthly staff meetings.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Perform other related duties as needed.

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Parent and Youth Support Programs
1383_Bilingual Child and Family Clinician_Parent Youth Support Programs_Monday-Friday_(FT) (Remote Work Until Further Notice)

Department:            Parent & Youth Services 

Reports to:               Director of Parent & Youth Support Programs 

Schedule:                 Full-time, Monday—Friday, 9am-5pm, with additional hours as needed (Remote work until further notice)

Location:                  Northampton and Springfield 

FLSA Status:            Exempt 

Salary:                     $50,400 annually

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Child and Family Clinician is responsible for providing therapeutic services to children and families impacted by domestic and/or sexual violence, and for engaging in outreach and community education regarding issues related to domestic violence.

Essential Responsibilities

  • Provide individual and group therapy, case management, and parent sessions to individuals and families impacted by domestic violence.
  • On a weekly basis, conduct 15 individual therapy sessions, 1 – 2 groups, 5 case management sessions, and 3 – 4 parent sessions.
  • Complete program intakes and assessments and all other necessary documentation.
  • Complete safety planning with clients, updating on an ongoing basis.
  • Complete and update support plans as needed.
  • Enter data into client data system(s) in a timely manner, ensuring that documentation is clear and accurate.
  • Complete monthly and quarterly reports in a timely manner.
  • Work collaboratively with community agencies, other YW programs, and other social services providers.
  • Provide support and consultation to interns and volunteers, as needed.
  • Provide outreach and community education services, as requested.
  • Respond to all mandated reporting and mental health concerns in a timely fashion.
  • Attend individual and group supervision meetings and maintain regular communication with the supervisor.
  • Participate in staff meetings.
  • Perform other duties, as assigned.

Qualifications

  • Masters in Social Work or Counseling, license attainment supported;
  • Experience providing therapeutic services to adults and children who have experienced or witnessed trauma, with experience in domestic violence preferred;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Experience facilitating groups preferred;
  • Bilingual (Spanish and English) required;
  • Excellent verbal and written communication skills;
  • Ability to work on a flexible schedule to meet program needs, including some evening hours; and
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.

PROFESSIONAL ETHICS

Professional ethics are at the core of social work. The profession has an obligation to articulate its basic values, ethical principles, and ethical standards. The NASW Code of Ethics sets forth these values, principles, and standards to guide social workers’ conduct. The YWCA expects its social workers to adhere to and implement these standards and guidelines.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

Holyoke
Residential Programs
1380_Direct Service Advocate_Holyoke Teen Parenting Program_Monday-Friday-8am-4pm_(FT)

Department:      Holyoke Teen Parenting Program (HTPP) 

Reports to:        Program Director

FLSA Status:      Non-Exempt 

Starting Rate:    $14.00/hour 

Schedule:           Full time, 37.5 hours/week; Monday – Friday, 8am-4pm 

URL:                   www.ywworks.org/employment 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;
  • Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;
  • Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;
  • Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;
  • Assist with child care as needed;
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping);
  • Provide transportation to residents while adhering to all safety laws/policies;
  • Attend scheduled staff meetings, supervision and trainings as required; and
  • Perform other related duties as needed. 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling, direct service experience, and/or residential experience;
  • Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;
  • Strong Communication and computer skills;
  • Experience addressing the impacts of decisions and actions on communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

BENEFITS

The YWCA offers a wide range of competitive benefits including health, dental, vision, life, and disability insurance, generous paid time-off, and an employer matched retirement plan.

STATEMENT OF EQUALITY

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.  

Holyoke
Residential Programs
1327_Direct Service Advocate_Holyoke Teen Parenting Program_Monday-Friday_4pm-12am_(FT)

Department:                      Holyoke Teen Parent Program

Reports to:                        Program Director

Schedule:                          Monday - Friday, 4pm-12am (FT)

FLSA Status:                      Non-Exempt

Starting Rate:                    $14.00/hour

URL:                                 www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations. 

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement.
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents during meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Assist with child care as needed to support service planning goal activities completion.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Attend scheduled staff meetings, supervisions, and trainings.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5.
  • Perform other related duties as needed.  

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs. 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Holyoke
Residential Programs
1325_Direct Service Advocate_Holyoke Teen Parenting Program_Monday-Friday_3pm-11pm_(FT)_2 Positions

Reports to:          Site Director 

Schedule:            Full time, 37.5 hours/week ; Monday—Friday, 3pm-11pm 

FLSA Status:       Non-Exempt 

Starting Rate:     $14.00/hour 

URL:                     www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Perform other related duties as needed. 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Experience working in residential setting preferred;
  • Familiarity with issues of domestic violence;
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Residential Programs
1389_Direct Service Advocate_Domestic Violence Shelter Services_Every Other Weekend_3pm-11pm_(PT)

Department:     Domestic Violence Shelter Services (DVSS) 

Reports to:       Site Director, DVSS 

FLSA Status:     Non-Exempt 

Starting Rate:   $14.00/hour 

Schedule:          Every other Weekend_3 pm to 11 pm 

URL:                  www.ywworks.org/employment 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality. 

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to residents of the YW’s emergency shelter for survivors of domestic violence, sexual assault, and human trafficking. The DSA is an important member of a trauma-informed, multidisciplinary team working to address the whole needs of survivors. Additionally, the 3rd shift DSA will answer the YW’s 24-hour, bilingual hotline as well as warmline for homeless survivors.

Duties and Responsibilities

  • Conduct shelter screenings and intakes as needed.
  • Provide crisis intervention as needed.
  • Help residents become acquainted with shelter and other residents upon arrival.
  • Provide counseling to resident upon arrival and as needed throughout their stay.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
  • Ensure residents are following shelter schedule, including wake up times as applicable.
  • Model and promote shelter rules and guidelines.
  • Assist with children’s groups as needed.
  • Regularly engage with residents especially during meals.
  • Ensure completion of chores as applicable.
  • Complete all required paperwork.
  • Maintain client records.
  • Ensure parents / guardians supervise children, including at bedtime as applicable.
  • Prepare rooms for residents including washing, drying and putting away linen.
  • Attend monthly staff meetings.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Perform other related duties as needed.

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • Full professional proficiency in Spanish;
  • One year of counseling and direct service experience;
  • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Excellent verbal, written, and organizational skills;
  • Ability to resolve conflict in appropriate ways; and 
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

 

Springfield
Residential Programs
1378_Direct Service Advocate_Domestic Violence Shelter Services_Every Other Weekend_7am-3pm_(PT)

Department:            Domestic Violence Shelter Services (DVSS)                 

Reports to:              Assistant Director of the Domestic Violence Residential Shelter 

Schedule:                Every other Saturday/Sunday_7am to 3pm (PT) 

FLSA Status:           Non-Exempt 

Starting Rate:         $14.00/hour 

URL:                        www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Answer hotline as needed.
  • Conduct shelter screenings and intakes as needed.
  • Provide crisis intervention as needed.
  • Help residents become acquainted with shelter and other residents upon arrival.
  • Provide counseling to resident upon arrival and as needed throughout their stay.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
  • Ensure residents are following shelter schedule, including wake up times as applicable.
  • Enforce shelter rules and guidelines.
  • Assist with children’s groups as needed.
  • Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
  • Ensure completion of chores as applicable.
  • Complete all required paperwork.
  • Maintain client records.
  • Ensure parents / guardians supervise children, including at bedtime as applicable.
  • Prepare rooms for residents including washing, drying and putting away linen.
  • Attend monthly staff meetings.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Perform other related duties as needed.

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Holyoke
Residential Programs
1375_Direct Service Advocate_Holyoke Teen Parenting Program_Every Other Weekend_8am-4pm_(PT)

 
Department:       Holyoke Teen Parent Program   

Reports to:         Program Director  

Schedule:           Every Other Saturday - Sunday_8am to 4pm (PT)  

FLSA Status:       Non-Exempt  

Starting Rate:     $14.00/hour  

URL:                    www.ywworks.org/employment  

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.   

Expectations of all employees 

In the performance of essential and general job responsibilities, all YWCA employees are expected to:  

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs.?DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.  

Essential Responsibilities 

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift. 

  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA). 

  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant. 

  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support. 

  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe. 

  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival. 

  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit. 

  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Apricot Services logs prior to end of shift. 

  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift. 

  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation. 

  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking. 

  • Ensure thorough communication of staff from shift to shift. 

  • Assist with child care as needed to support service planning goal activities completion. 

  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed. 

  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks. 

  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only). 

  • Attend scheduled staff meetings, supervision and trainings as required. 

  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:??vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list. 

  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only). 

  • Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only). 

  • Perform other related duties as needed.

Qualifications  

  • A.A. or equivalent education or experience in a human service field; 

  • One year of counseling and direct service experience; 

  • Familiarity with issues of domestic violence; 

  • Experience with survivors of gender-based violence and exploitation; 

  • Experience addressing the impacts of decisions and actions on multiple communities; 

  • Understanding of both interpersonal and structural racism and bias; 

  • Ability to represent agency from a management perspective in an active union environment; 

  • Must be able to be covered by the agency's insurance policy; and 

  • Must be able to lift 40 lbs.  

EEO STATEMENT 

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities. 

DISCLAIMER  

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. 

AT-WILL EMPLOYMENT 

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.  

CRIMINAL BACKGROUND CHECKS 

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA. 

INTRODUCTORY PERIOD 

All employment at the YWCA begins with a 120-day Introductory Period. 

Holyoke
Residential Programs
1349_Direct Service Advocate_Holyoke Teen Parenting Program_Every Other Weekend_3pm-11pm_(PT)_3 Positions

 

Job Title:  Direct Service Advocate

 

Department:  Holyoke Teen Parenting Program (HTPP)

Reports to: Program Director

 

Weekly Hours: Every other Saturday/Sunday_3pm to 11pm(PT)

 

FLSA Status:   Non-Exempt

 

Starting Rate:  $14.00

 

 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;
  • Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;
  • Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;
  • Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;
  • Assist with child care as needed;
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping);
  • Provide transportation to residents while adhering to all safety laws/policies;
  • Attend scheduled staff meetings, supervision and trainings as required; and
  • Perform other related duties as needed. 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling, direct service experience, and/or residential experience;
  • Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;
  • Strong Communication and computer skills;
  • Experience addressing the impacts of decisions and actions on communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

BENEFITS

The YWCA offers a wide range of competitive benefits including health, dental, vision, life, and disability insurance, generous paid time-off, and an employer matched retirement plan.

STATEMENT OF EQUALITY

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.  

 

Holyoke
Residential Programs
1339_Direct Service Advocate_Holyoke Teen Parenting Program_Every Other Thursday-Saturday_10pm-8am_(PT)

Reports to:          Program Director 

Schedule:             Every other Thrusday-Saturday_10pm to 8am (PT) 

FLSA Status:        Non-Exempt 

Starting Rate:      $14.00/hour 

URL:                     www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Perform other related duties as needed. 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Community Support Programs
1382_Relief Llamanos Hotline Worker_Community Support Programs_All Shifts

Reports to:               Director of Community Support Programs 

Schedule:                 Per Diem for All Shifts (Minimum of 2 Shifts per Month) 

FLSA Status:            Non-Exempt 

Starting Rate:          $16.00/hour 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Llamanos Hotline Advocate provides support, advocacy and crisis response on our 24-hour hotline for survivors of domestic violence, sexual violence, and human trafficking, significant others, and professionals. Hotline Workers are part of a team model working with peers, supervisors, and outside connections to best serve those calling our hotline. 

Essential Responsibilities

  • Provide trauma-informed, strengths-based telephone interventions that incorporate safety planning and assessment of immediate needs.
  • Answer 24-hour Llamanos Hotline Line within the first 3 rings.
  • Ensure bed-update system receives a login and updates/changes within the 1st hour of each shift and again as space changes.
  • Conducts shelter and community-based counseling intakes.
  • Complete hotline logs, case notes, incident reports, logs, and service tracking logs prior to the end of shift.
  • Complete overnight checklists.
  • Maintain client records.
  • Attend supervision, trainings, and staff meetings.
  • Assist with staffing shelter during crisis situations or in times where support is needed.
  • Perform other related duties as requested.
  • Provide back-up support to the YW’s new Homelessness Helpline by responding to calls, helping the caller to create a safety plan, and making referrals to the Outreach Worker or Case Manager.

Qualifications

  • Associate’s degree plus 1 - 3 years of experience in human services;
  • Spanish language proficiency required;
  • Excellent verbal, written, and organizational skills, including computer skills;
  • Ability to resolve conflict in appropriate ways;
  • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
  • Experience and knowledge of child development and impact of domestic violence on children preferred;
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must have knowledge of/contacts with community agencies;
  • Experience with and knowledge of accessing resources within the community;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

Springfield
Parent and Youth Support Programs
1342_Relief Visit Monitor_Supervised Visitation_All Shifts

Department:             Parent & Youth Support Programs

 Reports to:              Direct Care Supervisor of Supervised Visitation 

Schedule:                 Per Diem 

Location:                  All Supervised Visitation Sites 

FLSA Status:            Non-Exempt 

Starting Rate:          $16.00/hour 

URL:                         www.ywworks.org/employment 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety.  The Relief Visit Monitor is also responsible for communicating regularly with the Lead Visit Monitor regarding the status of visits and any concerns.

Essential Responsibilities

  • Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
  • Get briefing on visiting families prior to their arrival from Lead Visit Monitor or Direct Care Supervisor.
  • Assist in ensuring non-residential parents are received 20 minutes before each visit and are waiting in the designated area, supervised by security. Similarly, assist in ensuring that non-residential parents are held back an additional 20 minutes at the end of each visit.
  • Ensure the preparation of documents to be used during the visit with a focus on any known safety concerns.
  • Provide residential parents and visiting children with a focused plan and preparation for a positive and safe transition to visit.
  • Conduct monitoring and observation of non-residential parent visits with children while keeping accurate and detailed factual notes, documenting interactions on observation forms for visits, and noting child’s appearance and apparent readiness for visit.
  • Coordinate visitation activities with security or Lead Visit Monitor as necessary.
  • Model appropriate parenting behavior and encourage healthy parent child relationships.
  • Ensure parties are referred as necessary to outside referral sources for domestic violence, batterer’s treatment, counseling, financial assistance, etc.
  • Ensure compliance with center rules and policies while making interventions as necessary.
  • Communicate in a timely manner with Lead Monitor on any incidents and issues.
  • Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
  • Monitor visits at other Visitation Center sites if needed for coverage.
  • Attend supervision, trainings and staff meetings as required.
  • Other relevant duties as necessary.

Qualifications

  • A.A. or equivalent with 2 years of relevant experience in human services field.
  • Excellent verbal, written, and organizational skills.
  • Ability to resolve conflict in appropriate ways.
  • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred.
  • Experience and knowledge of child development and impact of domestic violence on children preferred.
  • Experience addressing the impacts of decisions and actions on multiple communities.
  • Understanding of both interpersonal and structural racism and bias.
  • Bilingual (Spanish-speaking) preferred.
  • Experience with and knowledge of accessing resources within the community.
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Residential Programs
1340_Relief Direct Service Advocate_Springfield Teen Parenting Program_All Shifts

Department:        Springfield Teen Parent Program                 

Reports to:          Director of Teen Residential Services 

Schedule:            Per Diem for All Shifts (Minimum of 3 Shifts per Month) 

FLSA Status:       Non-Exempt 

Starting Rate:     $14.00/hour 

URL:                    www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Apricot Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Perform other related duties as needed. 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Holyoke
Residential Programs
1328_Relief Direct Service Advocate_Holyoke Teen Parenting Program_All Shifts

Reports to:          Site Director  

FLSA Status:       Non-Exempt 

Starting Rate:    $14.00/hour 

Schedule:            Per Diem for All Shifts (Minimum of 3 Shifts per Month) 

URL:                    www.ywworks.org/employment 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations. 

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
  • Perform other related duties as needed. 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Experience working in residential setting preferred;
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Excellent written and organizational skills including computer skills;
  • Must have knowledge of/contacts with community agencies;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.
  • Familiarity with issues of domestic violence;

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT:

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions.

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Residential Programs
1192_Relief Direct Service Advocate_Domestic Violence Shelter Services_All Shifts

 

 

Department:       Domestic Violence Shelter Services (DVSS)

Reports to:          Direct Care Supervisor, DVSS

FLSA Status:        Non-Exempt

Starting Rate:      $14.00/hour 

Schedule:             Per Diem (Minimum of 3 Shifts per Month) 

Post Date:           Evergreen   

URL:                    www.ywworks.org/employment   

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations. 

Duties and Responsibilities

  • Answer hotline as needed.
  • Conduct shelter screenings and intakes as needed.
  • Provide crisis intervention as needed.
  • Help residents become acquainted with shelter and other residents upon arrival.
  • Provide counseling to resident upon arrival and as needed throughout their stay.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
  • Ensure residents are following shelter schedule, including wake up times as applicable.
  • Enforce shelter rules and guidelines.
  • Assist with children’s groups as needed.
  • Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
  • Ensure completion of chores as applicable.
  • Complete all required paperwork.
  • Maintain client records.
  • Ensure parents / guardians supervise children, including at bedtime as applicable.
  • Prepare rooms for residents including washing, drying and putting away linen.
  • Attend monthly staff meetings.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Perform other related duties as needed. 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Valid driver’s license, reliable transportation and telephone; and
  • Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities. 

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA. 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

 

 

 

_______________________________________                 ____________________

Employee Signature                                                           Date

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