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I Need Help

24-hour domestic violence/sexual assault hotline
413.733.7100 (TTY/V)
800.796.8711 (TTY/V)
Llamanos Spanish-language sexual assault hotline
800.223.5001

In 2009, 14 women in Massachusetts were killed in an intimate relationship. In one 24-hour period in 2009, 2,018 victims were served by domestic violence programs in the state. The numbers don’t lie: domestic violence is a deadly problem that’s not going away. That’s why we’re here for you, 24 hours a day, every day, with our domestic violence hotline numbers. So you can get the help you and your children need, when you need it most, to move from being victims to survivors.

Learn more...

I Can Help

EACH ACT OF SUPPORT HONORS THE VALUE OF WOMEN'S LIVES

However you contribute, your support benefits individual women and helps the YWCA serve our community.

The YWCA of Western Massachusetts makes it easy for you to make a donation, volunteer, host an intern through your business, or advocate on issues of gender and racial inequality.

About Our Agency

Your YWCA is leading the changes that improve women’s lives

Think you know the YWCA?

We might surprise you with our range of services and inspire you with the depth of our commitment to eliminating racism and empowering women.
We’ve helped meet the needs of Western Massachusetts for over 140 years. Today, we’re leading the change in the way our community responds to domestic violence and in the resources available to victims of discrimination. And more than ever, we’re changing women’s lives by helping them reach their fullest potential.

We invite you to know us better. Get involved.

24 HOUR
domestic violence/
sexual assault hotline
(413) 733 - 7100 (TTY/V)
(800) 796 - 8711 (TTY/V)
Llamanos
Spanish-language
(800) 223 - 5001
24 HOUR
domestic violence/
sexual assault hotline
Llamanos
Spanish-language

Employment

The YWCA of Western Massachusetts is looking to add to its staff of caring professionals. The current openings are listed below by program and location. Job listings are updated regularly, so please visit our site often for current employment opportunities. The YWCA offers excellent benefits, including health, dental, life, and disability insurance; generous time-off; and a retirement plan.

The YWCA of Western Massachusetts is an Affirmative Action/Equal Opportunity Employer.

COVID-19 Vaccine Disclaimer: The YWCA requires that all new staff obtain and provide proof of receipt of the COVID-19 vaccine upon hire. The YWCA reserves the right to rescind all offers of employment should you fail to provide proof of vaccination.

**Increased Hourly Rates**

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Domestic Violence/Sexual Assault

Springfield
Community Support Programs
1526_Sexual Assault Counselor_DVSA_FT

Department:            Community Support Programs 

Reports to:               Direct Care Supervisor 

Schedule:                 Full time, 37.5 hours/week

FLSA Status:            Non-Exempt 

Starting Rate:          $17.00/hour

 The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Foster a positive working environment.
  • Coordinate efforts across teams, programs, and partner organizations.

Position Purpose

The Sexual Assault Counselor provides support, counseling, referrals, and advocacy to survivors of sexual assault and their families. The Sexual Assault Counselor is a key member of an on-call rotation, providing on-site medical advocacy at five area hospitals, including Baystate Medical Center, Mercy Medical Center, Holyoke Medical Center, Noble Hospital, and Wing Hospital). The Counselor will also provide advocacy and process information regarding law enforcement and court proceedings.

Essential Responsibilities

  • Provide individual counseling to survivors of sexual assault, including outreach counseling services at sites such as the Women’s Correctional Facility, MLK Family Services, and public locations such as libraries; 
  • Conduct 12 to 15 sessions per client; 
  • Participate in an on-call coverage rotation to respond to emergency calls for medical advocacy within one hour of request for services;
  • Provide legal advocacy to participants within two weeks prior to the court date;
  • Conduct weekly groups, including co-facilitation of the Women’s Correctional Facility’s Transitions class specific to topics regarding domestic violence, sexual assault, and healing;
  • Complete safety planning with all clients;
  • Provide case management services and referrals;
  • Provide walk-in client coverage during specified office hours;
  • Facilitate trainings for internal team members and community stakeholders;
  • Participate in community outreach and networking;
  • Complete timely and accurate documentation of services, including maintenance of files, within two days of participant contact;
  • Attend required supervision and staff meetings; and
  • Perform other related duties as requested.

Qualifications 

  • Associate’s degree or equivalent education with a minimum of 2 years of experience in a human service field;
  • Spanish language proficiency required;
  • Experience with survivors of domestic violence, sexual assault, teen dating violence, trafficking, and/or stalking;
  • Experience working in collaboration with multiple entities, such as nonprofit organizations, public schools or colleges;
  • Experience in public speaking with both youth and adults;
  • Experience working with a diverse population; 
  • Excellent verbal, written, and organizational skills, including strong computer skills;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Access to reliable transportation and valid driver’s license required; and
  • Must be able to lift 40 pounds.

 EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Domestic Violence Shelter Services (DVSS)

Springfield
Residential Programs
1519_Relief Direct Service Advocate_All Shifts

Department:     Domestic Violence Shelter Services (DVSS)

Reports to:          Direct Care Supervisor, DVSS

FLSA Status:        Non-Exempt

Starting Rate:      $16.00/hour 

Schedule:             Per Diem (Minimum of 3 Shifts per Month) 

Post Date:           Evergreen   

URL:                    www.ywworks.org/employment   

 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations. 

Duties and Responsibilities

  • Answer hotline as needed.
  • Conduct shelter screenings and intakes as needed.
  • Provide crisis intervention as needed.
  • Help residents become acquainted with shelter and other residents upon arrival.
  • Provide counseling to resident upon arrival and as needed throughout their stay.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
  • Ensure residents are following shelter schedule, including wake up times as applicable.
  • Enforce shelter rules and guidelines.
  • Assist with children’s groups as needed.
  • Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
  • Ensure completion of chores as applicable.
  • Complete all required paperwork.
  • Maintain client records.
  • Ensure parents / guardians supervise children, including at bedtime as applicable.
  • Prepare rooms for residents including washing, drying and putting away linen.
  • Attend monthly staff meetings.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Perform other related duties as needed. 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Valid driver’s license, reliable transportation and telephone; and
  • Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities. 

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA. 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

 

 

 

_______________________________________                 ____________________

Employee Signature                                                           Date

Springfield
Residential Programs
1517_Direct Service Advocate_Every Other Weekend_2nd shift_PT

Department:       Domestic Violence Shelter Services (DVSS) 

Reports to:         Site Director, DVSS 

FLSA Status:      Non-Exempt 

Starting Rate:    $17.00/hour 

Schedule:           Every Other Weekend, Saturday and Sunday, 3pm-11pm

 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality. 

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to residents of the YW’s emergency shelter for survivors of domestic violence, sexual assault, and human trafficking. The DSA is an important member of a trauma-informed, multidisciplinary team working to address the whole needs of survivors. Additionally, the 3rd shift DSA will answer the YW’s 24-hour, bilingual hotline as well as warmline for homeless survivors.

Duties and Responsibilities

  • Conduct shelter screenings and intakes as needed.
  • Provide crisis intervention as needed.
  • Help residents become acquainted with shelter and other residents upon arrival.
  • Provide counseling to resident upon arrival and as needed throughout their stay.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
  • Ensure residents are following shelter schedule, including wake up times as applicable.
  • Model and promote shelter rules and guidelines.
  • Assist with children’s groups as needed.
  • Regularly engage with residents especially during meals.
  • Ensure completion of chores as applicable.
  • Complete all required paperwork.
  • Maintain client records.
  • Ensure parents / guardians supervise children, including at bedtime as applicable.
  • Prepare rooms for residents including washing, drying and putting away linen.
  • Attend monthly staff meetings.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Perform other related duties as needed.

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • Full professional proficiency in Spanish;
  • One year of counseling and direct service experience;
  • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Excellent verbal, written, and organizational skills;
  • Ability to resolve conflict in appropriate ways; and 
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

Springfield
Residential Programs
1516_Direct Service Advocate_Every Other Weekend_1st shift_PT

 

Department:      Domestic Violence Shelter Services (DVSS) 

Reports to:         Site Director, DVSS 

FLSA Status:      Non-Exempt

Starting Rate:    $17.00/hour 

Schedule:           Every Other Weekend, Saturday and Sunday, 7am-3pm

URL:                   www.ywworks.org/employment 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality. 

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to residents of the YW’s emergency shelter for survivors of domestic violence, sexual assault, and human trafficking. The DSA is an important member of a trauma-informed, multidisciplinary team working to address the whole needs of survivors. Additionally, the 3rd shift DSA will answer the YW’s 24-hour, bilingual hotline as well as warmline for homeless survivors.

Duties and Responsibilities

  • Conduct shelter screenings and intakes as needed.
  • Provide crisis intervention as needed.
  • Help residents become acquainted with shelter and other residents upon arrival.
  • Provide counseling to resident upon arrival and as needed throughout their stay.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
  • Ensure residents are following shelter schedule, including wake up times as applicable.
  • Model and promote shelter rules and guidelines.
  • Assist with children’s groups as needed.
  • Regularly engage with residents especially during meals.
  • Ensure completion of chores as applicable.
  • Complete all required paperwork.
  • Maintain client records.
  • Ensure parents / guardians supervise children, including at bedtime as applicable.
  • Prepare rooms for residents including washing, drying and putting away linen.
  • Attend monthly staff meetings.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Perform other related duties as needed.

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • Full professional proficiency in Spanish;
  • One year of counseling and direct service experience;
  • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Excellent verbal, written, and organizational skills;
  • Ability to resolve conflict in appropriate ways; and 
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

Springfield
Residential Programs
1515_Direct Service Advocate_Every Other Weekend_3rd shift_PT

Department:      Domestic Violence Shelter Services (DVSS) 

Reports to:        Site Director, DVSS 

FLSA Status:      Non-Exempt 

Starting Rate:    $17.00/hour 

Schedule:           Every Other Weekend, Friday and Saturday, 11pm-7am

URL:                   www.ywworks.org/employment 

3 positions available

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality. 

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to residents of the YW’s emergency shelter for survivors of domestic violence, sexual assault, and human trafficking. The DSA is an important member of a trauma-informed, multidisciplinary team working to address the whole needs of survivors. Additionally, the 3rd shift DSA will answer the YW’s 24-hour, bilingual hotline as well as warmline for homeless survivors.

Duties and Responsibilities

  • Conduct shelter screenings and intakes as needed.
  • Provide crisis intervention as needed.
  • Help residents become acquainted with shelter and other residents upon arrival.
  • Provide counseling to resident upon arrival and as needed throughout their stay.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
  • Ensure residents are following shelter schedule, including wake up times as applicable.
  • Model and promote shelter rules and guidelines.
  • Assist with children’s groups as needed.
  • Regularly engage with residents especially during meals.
  • Ensure completion of chores as applicable.
  • Complete all required paperwork.
  • Maintain client records.
  • Ensure parents / guardians supervise children, including at bedtime as applicable.
  • Prepare rooms for residents including washing, drying and putting away linen.
  • Attend monthly staff meetings.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Perform other related duties as needed.

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • Full professional proficiency in Spanish;
  • One year of counseling and direct service experience;
  • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Excellent verbal, written, and organizational skills;
  • Ability to resolve conflict in appropriate ways; and 
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

Springfield
Residential Programs
1501_Assistant Director_FT

Reports to:                  Director of Adult Residential Services 

Schedule:                    Full time, Sunday—Thursday, 3pm – 11pm, with flexibility to respond to crises and meet programmatic needs in addition to sharing responsibility for 24-hour on-call management 

FLSA Status:                Exempt 

Salary:                         $55,000 annually 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Reflect on and interrupt assumptions as well as personal and systemic biases when interacting or communicating with colleagues, clients, and external partners.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

In close collaboration with the Director, the Supervisor provides programmatic leadership, crisis management, and operational support for the YW’s oversight 58-bed emergency shelter. The Direct Care Supervisor models organizational policy and practice, provides guidance to the 20-member Direct Service Advocate team, and engages with shelter guests on a daily basis.  

Essential Responsibilities

  • In consultation with the Site Director, support the daily operations of the emergency shelter, including adherence to organizational and programmatic policies, practices, and requirements.
  • Ensure a strengths-based model of service delivery that is mission-driven and respectful and inclusive of a diverse population.
  • Contribute to new employee recruitment, selection, orientation, and ongoing training / professional development.
  • Provide regular supervision to Direct Service Advocate team members, including assistance with staff scheduling and ratio compliance.
  • Ensure that the kitchen is properly maintained and assist with aspects of facility upkeep.
  • Screen resident and/or staff incidents and/or issues with the Site Director.
  • Develop and maintain the monthly programming scheduling for groups, activities, and other opportunities to enhance residential life.
  • Contribute to crisis response and management in consultation with the Site Director and/or Director of Residential Services.
  • Using Apricot among other means, ensure that resident and program documentation is maintained in accordance with the YW’s Confidentiality policy.
  • Share on-call responsibilities.
  • Liaison with Play Pals and other shelter volunteers and interns.
  • Ensure a strengths-based model of service delivery that is mission-driven and respectful and inclusive of a diverse population.
  • Conduct staff and resident house meetings.
  • Communicate with the Site Director and Director of Human Resources regarding employee concerns and/or incidents.
  • Attend YW meetings, supervisions, and trainings as required / requested.
  • Perform other related duties as needed

Qualifications

  • Bachelor’s degree plus 3-4 years of experience in human services required;
  • Bi-lingual (Spanish/English) skill preferred;
  • Prior supervisory experience with demonstrated ability to successfully manage projects;
  • Experience working in residential setting preferred;
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Excellent written and organizational skills including computer skills;
  • Must have knowledge of/contacts with community agencies;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Facilities and Maintenance

Springfield
Administration
1508_Custodian/Maintenance Worker_PT

Department:          Facilities 

Reports to:            Director of Facilities 

Schedule:              Part Time, 20 hours/week

FLSA Status:         Non-Exempt

Rate:                    Competitive, Commensurate with Experience 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality. 

Position Purpose

The Building & Maintenance Custodian performs custodial and maintenance duties necessary for YWCA functioning, safety, and orderly condition. These duties include general building repairs, grounds, vehicle, and equipment maintenance, as well as general cleaning. The Building & Maintenance Custodian will be assigned to work in several YWCA locations including Springfield, Holyoke, and Northampton.

Additional Expectations of Position

In the performance of essential and general job responsibilities, the Building & Maintenance Custodian is expected to: 

  • Restrict use of YWCA vehicles and equipment to normal business hours.
  • Return YWCA vehicles and equipment to the Springfield location at the end of the work day.
  • Communicate regularly with the Director regarding the status of recurring tasks.
  • Provide emergency on-call assistance after business hours, using the YWCA-issued mobile phone, in response to weather or other unforeseen events.
  • Provide emergency on-call assistance after business hours when the Director of Facilities is unavailable. 

Essential Responsibilities to be Performed on a Daily Basis

  • Cleans, sweeps, mops, scrubs, waxes, and polishes counters and floors by hand or by machine as appropriate.
  • Cleans carpet, upholstery and furniture.
  • Washes windows, screens, sills, woodwork, doors, desks, walls, and ceilings.
  • Cleans and sanitizes rest rooms, dusts and vacuums rooms, locks and unlocks doors. 
  • Collects and disposes of trash and recycling for curbside pick-up.
  • Maintains custodial closets.
  • Moves equipment and furniture.
  • Sets up and takes down tables and chairs for classes and programs.
  • Maintains appropriate records of each assigned work request and submits completed forms in a timely manner.
  • Provide on-call assistance during work days from 8am – 4pm using the YWCA-issued mobile phone for the purpose of responding to urgent needs. 
  • Performs other related work as required.

Essential Responsibilities to be Performed on a Weekly Basis

  • Maintains outside parking lots, sidewalks, and facility entrances by removing snow, applying salt when necessary, and clearing debris.
  • Mows lawns, trims plants, and clears leaves.
  • As requested, provides guidance to subcontractors about specific building systems while accompanying subcontractors during inspections.

Essential Responsibilities to be Performed on an As-Needed Basis

  • Provides maintenance and minor repairs to plumbing, electrical, HVAC and building envelop systems.
  • Performs maintenance of buildings by repairing siding, patching walls, and painting walls and trim. Replaces fixtures, ceiling, and floor tiles. Repairs door hardware, closures and panic bars.
  • Purchases supplies and minor equipment necessary to complete assigned work.

Qualifications 

  • Five (5) year experience in custodial and general building maintenance;
  • General knowledge of heating, ventilating equipment, plumbing, electrical, and building envelop systems;
  • General operational knowledge of snow blowers, plowing, and lawn maintenance equipment;
  • General operational knowledge of floor buffers among other custodial equipment and tools utilized in building maintenance;
  • Thorough knowledge of proper safety techniques and procedures;
  • Skill in the operation of a variety of hand tools.
  • Ability to understand and carry out routine oral and written instructions, make routine decisions, sustain long periods of light to moderately heavy physical activity, and work harmoniously with others;
  • Ability to lift 50 lbs; and
  • Access to reliable transportation and valid driver’s license required. Must be eligible for coverage by the agency's insurance policy.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Administration
1507_Custodian/Maintenance Worker_FT

Department:         Facilities 

Reports to:            Director of Facilities 

Schedule:              Full Time, 37.5 hours/week

FLSA Status:         Non-Exempt

Rate:                     Competitive, Commensurate with Experience 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality. 

Position Purpose

The Building & Maintenance Custodian performs custodial and maintenance duties necessary for YWCA functioning, safety, and orderly condition. These duties include general building repairs, grounds, vehicle, and equipment maintenance, as well as general cleaning. The Building & Maintenance Custodian will be assigned to work in several YWCA locations including Springfield, Holyoke, and Northampton.

Additional Expectations of Position

In the performance of essential and general job responsibilities, the Building & Maintenance Custodian is expected to: 

  • Restrict use of YWCA vehicles and equipment to normal business hours.
  • Return YWCA vehicles and equipment to the Springfield location at the end of the work day.
  • Communicate regularly with the Director regarding the status of recurring tasks.
  • Provide emergency on-call assistance after business hours, using the YWCA-issued mobile phone, in response to weather or other unforeseen events.
  • Provide emergency on-call assistance after business hours when the Director of Facilities is unavailable. 

Essential Responsibilities to be Performed on a Daily Basis

  • Cleans, sweeps, mops, scrubs, waxes, and polishes counters and floors by hand or by machine as appropriate.
  • Cleans carpet, upholstery and furniture.
  • Washes windows, screens, sills, woodwork, doors, desks, walls, and ceilings.
  • Cleans and sanitizes rest rooms, dusts and vacuums rooms, locks and unlocks doors. 
  • Collects and disposes of trash and recycling for curbside pick-up.
  • Maintains custodial closets.
  • Moves equipment and furniture.
  • Sets up and takes down tables and chairs for classes and programs.
  • Maintains appropriate records of each assigned work request and submits completed forms in a timely manner.
  • Provide on-call assistance during work days from 8am – 4pm using the YWCA-issued mobile phone for the purpose of responding to urgent needs. 
  • Performs other related work as required.

Essential Responsibilities to be Performed on a Weekly Basis

  • Maintains outside parking lots, sidewalks, and facility entrances by removing snow, applying salt when necessary, and clearing debris.
  • Mows lawns, trims plants, and clears leaves.
  • As requested, provides guidance to subcontractors about specific building systems while accompanying subcontractors during inspections.

Essential Responsibilities to be Performed on an As-Needed Basis

  • Provides maintenance and minor repairs to plumbing, electrical, HVAC and building envelop systems.
  • Performs maintenance of buildings by repairing siding, patching walls, and painting walls and trim. Replaces fixtures, ceiling, and floor tiles. Repairs door hardware, closures and panic bars.
  • Purchases supplies and minor equipment necessary to complete assigned work.

Qualifications 

  • Five (5) year experience in custodial and general building maintenance;
  • General knowledge of heating, ventilating equipment, plumbing, electrical, and building envelop systems;
  • General operational knowledge of snow blowers, plowing, and lawn maintenance equipment;
  • General operational knowledge of floor buffers among other custodial equipment and tools utilized in building maintenance;
  • Thorough knowledge of proper safety techniques and procedures;
  • Skill in the operation of a variety of hand tools.
  • Ability to understand and carry out routine oral and written instructions, make routine decisions, sustain long periods of light to moderately heavy physical activity, and work harmoniously with others;
  • Ability to lift 50 lbs; and
  • Access to reliable transportation and valid driver’s license required. Must be eligible for coverage by the agency's insurance policy.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Administration
1496_Painter/Maintenance Worker_PT

Department:         Facilities 

Reports to:            Director of Facilities 

Schedule:              Part Time, 20 hours/week

FLSA Status:         Non-Exempt

Rate:                     Competitive, Commensurate with Experience 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality. 

Position Purpose

The Building & Maintenance Custodian performs custodial and maintenance duties necessary for YWCA functioning, safety, and orderly condition. These duties include general building repairs, grounds, vehicle, and equipment maintenance, as well as general cleaning. The Building & Maintenance Custodian will be assigned to work in several YWCA locations including Springfield, Holyoke, and Northampton.

Additional Expectations of Position

In the performance of essential and general job responsibilities, the Building & Maintenance Custodian is expected to: 

  • Restrict use of YWCA vehicles and equipment to normal business hours.
  • Return YWCA vehicles and equipment to the Springfield location at the end of the work day.
  • Communicate regularly with the Director regarding the status of recurring tasks.
  • Provide emergency on-call assistance after business hours, using the YWCA-issued mobile phone, in response to weather or other unforeseen events.
  • Provide emergency on-call assistance after business hours when the Director of Facilities is unavailable. 

Essential Responsibilities to be Performed on a Daily Basis

  • Cleans, sweeps, mops, scrubs, waxes, and polishes counters and floors by hand or by machine as appropriate.
  • Cleans carpet, upholstery and furniture.
  • Washes windows, screens, sills, woodwork, doors, desks, walls, and ceilings.
  • Cleans and sanitizes rest rooms, dusts and vacuums rooms, locks and unlocks doors. 
  • Collects and disposes of trash and recycling for curbside pick-up.
  • Maintains custodial closets.
  • Moves equipment and furniture.
  • Sets up and takes down tables and chairs for classes and programs.
  • Maintains appropriate records of each assigned work request and submits completed forms in a timely manner.
  • Provide on-call assistance during work days from 8am – 4pm using the YWCA-issued mobile phone for the purpose of responding to urgent needs. 
  • Performs other related work as required.

Essential Responsibilities to be Performed on a Weekly Basis

  • Maintains outside parking lots, sidewalks, and facility entrances by removing snow, applying salt when necessary, and clearing debris.
  • Mows lawns, trims plants, and clears leaves.
  • As requested, provides guidance to subcontractors about specific building systems while accompanying subcontractors during inspections.

Essential Responsibilities to be Performed on an As-Needed Basis

  • Provides maintenance and minor repairs to plumbing, electrical, HVAC and building envelop systems.
  • Performs maintenance of buildings by repairing siding, patching walls, and painting walls and trim. Replaces fixtures, ceiling, and floor tiles. Repairs door hardware, closures and panic bars.
  • Purchases supplies and minor equipment necessary to complete assigned work.

Qualifications

  • Five (5) year experience in custodial and general building maintenance;
  • General knowledge of heating, ventilating equipment, plumbing, electrical, and building envelop systems;
  • General operational knowledge of snow blowers, plowing, and lawn maintenance equipment;
  • General operational knowledge of floor buffers among other custodial equipment and tools utilized in building maintenance;
  • Thorough knowledge of proper safety techniques and procedures;
  • Skill in the operation of a variety of hand tools.
  • Ability to understand and carry out routine oral and written instructions, make routine decisions, sustain long periods of light to moderately heavy physical activity, and work harmoniously with others;
  • Ability to lift 50 lbs; and
  • Access to reliable transportation and valid driver’s license required. Must be eligible for coverage by the agency's insurance policy.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Administration
1495_Maintenance/Painter_Facilities_FT

Department:          Facilities 

Reports to:            Director of Facilities 

Schedule:              Full time, 37.5 hours/week, 8:00am – 4:00pm, Monday—Friday, with flexibility to meet agency needs

FLSA Status:          Non-Exempt 

Rate:                      Competitive, Commensurate with Experience 

 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality. 

Position Purpose

The Building & Maintenance Custodian performs custodial and maintenance duties necessary for YWCA functioning, safety, and orderly condition. These duties include general building repairs, grounds, vehicle, and equipment maintenance, as well as general cleaning. The Building & Maintenance Custodian will be assigned to work in several YWCA locations including Springfield, Holyoke, and Northampton.

Additional Expectations of Position

In the performance of essential and general job responsibilities, the Building & Maintenance Custodian is expected to: 

  • Restrict use of YWCA vehicles and equipment to normal business hours.
  • Return YWCA vehicles and equipment to the Springfield location at the end of the work day.
  • Communicate regularly with the Director regarding the status of recurring tasks.
  • Provide emergency on-call assistance after business hours, using the YWCA-issued mobile phone, in response to weather or other unforeseen events.
  • Provide emergency on-call assistance after business hours when the Director of Facilities is unavailable. 

Essential Responsibilities to be Performed on a Daily Basis

  • Cleans, sweeps, mops, scrubs, waxes, and polishes counters and floors by hand or by machine as appropriate.
  • Cleans carpet, upholstery and furniture.
  • Washes windows, screens, sills, woodwork, doors, desks, walls, and ceilings.
  • Cleans and sanitizes rest rooms, dusts and vacuums rooms, locks and unlocks doors. 
  • Collects and disposes of trash and recycling for curbside pick-up.
  • Maintains custodial closets.
  • Moves equipment and furniture.
  • Sets up and takes down tables and chairs for classes and programs.
  • Maintains appropriate records of each assigned work request and submits completed forms in a timely manner.
  • Provide on-call assistance during work days from 8am – 4pm using the YWCA-issued mobile phone for the purpose of responding to urgent needs. 
  • Performs other related work as required.

Essential Responsibilities to be Performed on a Weekly Basis

  • Maintains outside parking lots, sidewalks, and facility entrances by removing snow, applying salt when necessary, and clearing debris.
  • Mows lawns, trims plants, and clears leaves.
  • As requested, provides guidance to subcontractors about specific building systems while accompanying subcontractors during inspections.

Essential Responsibilities to be Performed on an As-Needed Basis

  • Provides maintenance and minor repairs to plumbing, electrical, HVAC and building envelop systems.
  • Performs maintenance of buildings by repairing siding, patching walls, and painting walls and trim. Replaces fixtures, ceiling, and floor tiles. Repairs door hardware, closures and panic bars.
  • Purchases supplies and minor equipment necessary to complete assigned work.

Qualifications

  • Five (5) year experience in custodial and general building maintenance;
  • General knowledge of heating, ventilating equipment, plumbing, electrical, and building envelop systems;
  • General operational knowledge of snow blowers, plowing, and lawn maintenance equipment;
  • General operational knowledge of floor buffers among other custodial equipment and tools utilized in building maintenance;
  • Thorough knowledge of proper safety techniques and procedures;
  • Skill in the operation of a variety of hand tools.
  • Ability to understand and carry out routine oral and written instructions, make routine decisions, sustain long periods of light to moderately heavy physical activity, and work harmoniously with others;
  • Ability to lift 50 lbs; and
  • Access to reliable transportation and valid driver’s license required. Must be eligible for coverage by the agency's insurance policy.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Finance

Springfield
Administration
1505_Accountant_FT

 Job Title:  Accountant

Department:  Finance

Reports to: Chief Executive Officer

Weekly Hours: Full-time; with flexibility to meet program needs including some evening/weekend services 

FLSA Status:  Exempt

Salary Range:  Commensurate with experience

   

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others. 
  • Perform quality work within program guidelines and deadlines. 
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations. 
  • Maintain professional behavior and strict confidentiality. 

Essential Responsibilities

  • Daily cash management ensuring that operating cash accounts have sufficient funds at all times, advising VP of Finance of cash transfers needed;
  • Monitor daily accounts payable input to ensure postings are accurate/timely;
  • Process Finquest / credit card purchases/ programs office supplies and reconciliations;
  • Run monthly aging reports for VP of Finance in order to keep payables current;
  • Assist with monthly/quarterly billings;
  • Enter and post accounts receivable timely;
  • Enter and post cash receipts on a timely basis;
  • Reconcile operating, payroll and savings account bank statements monthly;
  • Reconcile Accounts Payable Aging Report and Open Item List on a weekly basis; reconcile Open Item List with General Ledger monthly. Reports should be filed by the Accountant in the Month End Workbook;
  • Reconciliation of petty cash accounts and their bank statements when applicable;
  • Post necessary journal entries and any adjustments to General Ledger monthly;
  • Reconcile (subsidiary) accounts to general ledger;
  • Generate end of month financial reports and reconciliations to confirm accuracy;
  • Enter and monitor program budgets in Financial Edge accounting software;
  • Maintain month end workbooks in preparation for year-year audit;
  • Assist VP of Finance during year-end audit; and
  • All other relevant duties as needed.

Qualifications 

  • Bachelor’s degree in Accounting with 2-3 years experience or an Associate’s degree in Accounting with five or more years experience in bookkeeping/accounting or equivalent;
  • Ability to effectively communicate both verbally and in writing required;
  • Must have the ability to work independently and within a team atmosphere;
  • Bookkeeping and basic accounting skills required;
  • Proficiency with computers and spreadsheets, word processing, and accounting programs required;
  • Excellent communication, organizational, problem-solving, and computer skills;
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy; and 
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 180-day Introductory Period.

Holyoke Young Parent Program (HYPP)

Holyoke
Teen Parenting Program
1524_Direct Service Advocate_Every Other Weekend_2nd shift_PT

 

Job Title:  Direct Service Advocate

 

Department:  Holyoke Teen Parenting Program (HTPP)

Reports to: Program Director

 

Weekly Hours: Every other Saturday/Sunday_3pm to 11pm(PT)

 

FLSA Status:   Non-Exempt

 

Starting Rate:  $17.00

 

 

3 positions available

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;
  • Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;
  • Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;
  • Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;
  • Assist with child care as needed;
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping);
  • Provide transportation to residents while adhering to all safety laws/policies;
  • Attend scheduled staff meetings, supervision and trainings as required; and
  • Perform other related duties as needed. 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling, direct service experience, and/or residential experience;
  • Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;
  • Strong Communication and computer skills;
  • Experience addressing the impacts of decisions and actions on communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

BENEFITS

The YWCA offers a wide range of competitive benefits including health, dental, vision, life, and disability insurance, generous paid time-off, and an employer matched retirement plan.

STATEMENT OF EQUALITY

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.  

 

Holyoke
Teen Parenting Program
1523_Direct Service Advocate_Every Other Weekend_3rd shift_PT

Reports to: Program Director

Weekly Hours: Part time, Every Other Friday – Saturday, 11pm-7am

FLSA Status:   Non-Exempt

Starting Rate:  $17.00

 

 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;
  • Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;
  • Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;
  • Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;
  • Assist with child care as needed;
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping);
  • Provide transportation to residents while adhering to all safety laws/policies;
  • Attend scheduled staff meetings, supervision and trainings as required; and
  • Perform other related duties as needed. 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling, direct service experience, and/or residential experience;
  • Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;
  • Strong Communication and computer skills;
  • Experience addressing the impacts of decisions and actions on communities;
  • Understanding of both interpersonal bias and structural racism;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

STATEMENT OF EQUALITY

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period. 

Holyoke
Teen Parenting Program
1522_Direct Service Advocate_Every Other Weekend_3rd shift_PT

Reports to:                         Program Director

Schedule:                           Every other Thursday-Saturday_10pm-8am (PT)

FLSA Status:                       Non-Exempt

Starting Rate:                     $17.00/hour

URL:                                     www.ywworks.org/employment

2 positions available

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

 

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
    • Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
    • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
    • Foster a positive working environment.
    • Coordinate efforts across teams, programs, and partner organizations.
    • Maintain professional behavior and strict confidentiality.
    • Maintain full compliance with EEC annual training hour requirements; full-time staff are required to complete a minimum 24 hours of training, part-time and per diem are required to complete a minimum 12 hours of training.
    • Maintain full EEC compliance with Background Record Check processes, including renewal of the BRC every three years.

 

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

 

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Perform other related duties as needed. 

 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

 

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

 

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

 

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

 

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

iMatter Network

Springfield
Parent and Youth Support Programs
1509_Prevention Instructor_FT

 Job Title:  Prevention Instructor

 Department:  Youth & Parent Services

Reports to: iMatter Network Project Coordinator

 Wkly Hrs: Monday- Friday; 37.5 hours per week; with flexibility to respond to programmatic needs

 FLSA Status:   Non-Exempt

 Starting Rate:  $23.00

 

 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Summary

The HIV Prevention Instructor will lead HIV and intimate partner violence (IPV) prevention and education efforts throughout Hampden County with a focus on communities. Key activities include the adoption, adaptation, facilitation, and delivery of the HIV prevention and intervention curriculum.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Foster a positive working environment.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Duties & Responsibilities

  • Work collaboratively with YW teams to integrate HIV prevention and intervention within existing policies, programs, and services toward the goal of addressing survivors’ whole identities, needs, and life circumstances;
  • Recruit, train, and retain young people representative of our Springfield and surrounding communities for participation on a 15-member project Youth Advisory Board (YAB);
  • Plan, design, and evaluate campus-based HIV and IPV learning projects;
  • Create and implement a Bystander Intervention social media / marketing campaign;
  • Identify effective practices and propose implementation strategies in support of the integration of HIV & IPV prevention and intervention within existing systems of service delivery;
  • Adopt, adapt, facilitate, and deliver the HIV & IPV prevention and intervention curriculum to clients of the YW’s emergency shelter and other residential programs as well as college campuses and other community stakeholders;
  • Recruit and retain clients for participation in learning communities;
  • Enhance HIV & IPV prevention and intervention knowledge and skills among YW staff;
  • In consultation with the Prevention Project Coordinator and Data Coordinator, collect, input, and report project and participant data;
  • Prepare project status reports and/or other documentation for grantors, internal teams, and community stakeholders in accordance with timelines and requirements;
  • Participate in regular supervision and project meetings with the HIV Project Coordinator and Director of Parent & Youth Services;
  • Attend required agency meetings and trainings; and
  • Perform other duties as necessary.

Qualifications:

  • Bachelor’s degree or equivalent education with 3 years of experience in a human services and/or public health;
  • Experience in collaborating with nonprofit organizations, public schools, and colleges;
  • Experience in working with survivors of teen dating violence, IPV, sexual assault, and/or trafficking;
  • Experience in working with people and in communities affected by HIV;
  • Understanding of both interpersonal and structural racism and bias;
  • Experience in public speaking and/or group facilitation;
  • English / Spanish language proficiency preferred;
  • Excellent verbal and written communication skills; and
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

Llamanos Hotline

Springfield
Community Support Programs
1511_Llamanos Hotline Worker_Relief

Reports to:                         Director of Community Support Programs 

Schedule:                           Relief

FLSA Status:                      Non-Exempt 

Starting Rate:                    $16.00/hour 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality. 

Position Purpose

The Llamanos Hotline Advocate provides support, advocacy and crisis response on our 24-hour hotline for survivors of domestic violence, sexual violence, and human trafficking, significant others, and professionals. Hotline Workers are part of a team model working with peers, supervisors, and outside connections to best serve those calling our hotline.  

Essential Responsibilities

  • Provide trauma-informed, strengths-based telephone interventions that incorporate safety planning and assessment of immediate needs.
  • Answer 24-hour Llamanos Hotline Line within the first 3 rings.
  • Provide back-up support to the YW’s new Homelessness Helpline by responding to calls, helping the caller to create a safety plan, and making referrals to the Outreach Worker or Case Manager.
  • Ensure bed-update system receives a login and updates/changes within the 1st hour of each shift and again as space changes.
  • Conducts shelter and community-based counseling intakes.
  • Complete hotline logs, case notes, incident reports, logs, and service tracking logs prior to the end of shift.
  • Complete overnight checklists.
  • Maintain client records.
  • Attend supervision, trainings, and staff meetings.
  • Assist with staffing shelter during crisis situations or in times where support is needed.
  • Perform other related duties as requested.

Qualifications 

  • Associate’s degree plus 1 - 3 years of experience in human services;
  • Spanish language proficiency required;
  • Excellent verbal, written, and organizational skills, including computer skills;
  • Ability to resolve conflict in appropriate ways;
  • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
  • Experience and knowledge of child development and impact of domestic violence on children preferred;
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must have knowledge of/contacts with community agencies;
  • Experience with and knowledge of accessing resources within the community;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Community Support Programs
1510_Llamanos Hotline Worker_1st shift_FT

Reports to:                 Director of Community Support Programs 

Schedule:                   Full time, 37.5 hours/week Monday—Friday, 7am-3pm

FLSA Status:              Non-Exempt 

Starting Rate:            $17.00/hour 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality. 

Position Purpose

The Llamanos Hotline Advocate provides support, advocacy and crisis response on our 24-hour hotline for survivors of domestic violence, sexual violence, and human trafficking, significant others, and professionals. Hotline Workers are part of a team model working with peers, supervisors, and outside connections to best serve those calling our hotline.  

Essential Responsibilities

  • Provide trauma-informed, strengths-based telephone interventions that incorporate safety planning and assessment of immediate needs.
  • Answer 24-hour Llamanos Hotline Line within the first 3 rings.
  • Provide back-up support to the YW’s new Homelessness Helpline by responding to calls, helping the caller to create a safety plan, and making referrals to the Outreach Worker or Case Manager.
  • Ensure bed-update system receives a login and updates/changes within the 1st hour of each shift and again as space changes.
  • Conducts shelter and community-based counseling intakes.
  • Complete hotline logs, case notes, incident reports, logs, and service tracking logs prior to the end of shift.
  • Complete overnight checklists.
  • Maintain client records.
  • Attend supervision, trainings, and staff meetings.
  • Assist with staffing shelter during crisis situations or in times where support is needed.
  • Perform other related duties as requested.

Qualifications 

  • Associate’s degree plus 1 - 3 years of experience in human services;
  • Spanish language proficiency required;
  • Excellent verbal, written, and organizational skills, including computer skills;
  • Ability to resolve conflict in appropriate ways;
  • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
  • Experience and knowledge of child development and impact of domestic violence on children preferred;
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must have knowledge of/contacts with community agencies;
  • Experience with and knowledge of accessing resources within the community;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

SAFEPLAN

Springfield
Community Support Programs
1512_SAFEPLAN Advocate_FT

Department:               Community Support Programs                 

Reports to:                  Senior SAFEPLAN Advocate         

Schedule:                    Full time, 37.5 hours/week; Monday—Friday, 8am – 4:30pm, with flexibility to meet program needs 

FLSA Status:                Non-Exempt 

Location:                     Springfield 

Starting Rate:             $20.00/hour 

URL:                            www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The SAFEPLAN Advocate provides safety planning, information about the court process and options, assistance in the drafting of legal documentation, and daily court advocacy to survivors of domestic violence, sexual violence and stalking as well as their children. They provide referrals to the YWCA, other domestic violence, sexual violence and stalking programs, criminal justice victim services, community social service programs, and the District Attorney’s office as necessary to meet the needs of survivors.

Essential Responsibilities

  • Provide daily in-court advocacy and safety planning to survivors of domestic violence and their children at assigned courts for SAFEPLAN.
  • Assists with 209A or 258E application paperwork.
  • Provide information regarding legal options and associated paperwork, including but not limited to, applications for restraining and harassment orders.
  • Provide crisis intervention.
  • Conduct intakes, safety planning and risk assessment using specific safety planning and assessment tools.
  • Provide counseling, support and follow up as well as referrals to the YWCA, other programs, criminal justice victim services, community social service programs and the district attorney’s office as necessary to meet the needs of victims.
  • Communicate regular updates and status of high risk victims to supervisors.
  • Make necessary referrals to the YWCA, District Attorney’s office, Victim Services and other community-based support services.
  • Collaborate with victim witness advocates, agency staff, and other service programs in an effort to provide a continuum of care to victims.
  • Work with MOVA and court/criminal justice personnel to improve services to victims.
  • Ensure ongoing program documentation and evaluation, as well as required SAFEPLAN documentation in accordance with contract obligations and/or best practices.
  • Maintain all files and program records in accordance with ethical and confidentiality standards
  • Submit monthly billing within deadline.
  • Attend all SAFEPLAN scheduled conference calls/meetings
  • Attend staff and supervision meetings as required.
  • Perform other duties as necessary.

Qualifications

  • AA or equivalent education, B.A. preferred;
  • Minimum of 3 years experience in a related human service field;
  • Minimum 2 years experience with victims of domestic violence;
  • Familiarity with and ability to navigate legal / court systems, processes, and issues pertaining to domestic violence, sexual assault, stalking and/or harassment;
  • Functional knowledge of relevant laws and regulations;
  • Ability to represent agency from a management perspective in an active union environment;
  • Knowledge of outreach service delivery and community resources;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Experience with networking, collaborating with agencies and other community resources;
  • Domestic Violence, Sexual Violence, Stalking and SAFEPLAN Certification;
  • Excellent verbal, written, and organizational skills, including strong computer skills;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield Young Parent Program (SYPP)

Springfield
Teen Parenting Program
1525_Relief Direct Service Advocate_All Shifts

Department:        Springfield Teen Parent Program                 

Reports to:          Director of Teen Residential Services 

Schedule:            Per Diem for All Shifts (Minimum of 3 Shifts per Month) 

FLSA Status:       Non-Exempt 

Starting Rate:     $16.00/hour 

URL:                    www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
  • Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
  • Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
  • Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
  • Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
  • To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
  • To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
  • Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Apricot Services logs prior to end of shift.
  • Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
  • Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
  • Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
  • Ensure thorough communication of staff from shift to shift.
  • Assist with child care as needed to support service planning goal activities completion.
  • To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
  • Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
  • Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
  • Attend scheduled staff meetings, supervision and trainings as required.
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
  • Perform other related duties as needed. 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling and direct service experience;
  • Familiarity with issues of domestic violence;
  • Experience with survivors of gender-based violence and exploitation;
  • Experience addressing the impacts of decisions and actions on multiple communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield
Teen Parenting Program
1521_Direct Service Advocate_Every Other Weekend_3rd shift_PT

Job Title:          Direct Service Advocate

Department:      Springfield Teen Parenting Program (STPP)

Reports to:       Program Director

Weekly Hours: Every other Saturday/Sunday_11pm-7am (PT)

FLSA Status:    Non-Exempt

Starting Rate:  $17.00

 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;
  • Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;
  • Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;
  • Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;
  • Assist with child care as needed;
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping);
  • Provide transportation to residents while adhering to all safety laws/policies;
  • Attend scheduled staff meetings, supervision and trainings as required; and
  • Perform other related duties as needed. 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling, direct service experience, and/or residential experience;
  • Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;
  • Strong Communication and computer skills;
  • Experience addressing the impacts of decisions and actions on communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

BENEFITS

The YWCA offers a wide range of competitive benefits including health, dental, vision, life, and disability insurance, generous paid time-off, and an employer matched retirement plan.

STATEMENT OF EQUALITY

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.  

Springfield
Teen Parenting Program
1520_Direct Service Advocate_2nd shift_FT

Job Title:          Direct Service Advocate

Department:      Springfield Teen Pregnancy Program (STPP)

Reports to:       Program Director

Weekly Hours: Mon-Fri, 3pm-11pm

FLSA Status:   Non-Exempt

Starting Rate:  $17.00

 

 

Expectations of all Employees

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

  • Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;
  • Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;
  • Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;
  • Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;
  • Assist with child care as needed;
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping);
  • Provide transportation to residents while adhering to all safety laws/policies;
  • Attend scheduled staff meetings, supervision and trainings as required; and
  • Perform other related duties as needed. 

Qualifications

  • A.A. or equivalent education or experience in a human service field;
  • One year of counseling, direct service experience, and/or residential experience;
  • Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;
  • Strong Communication and computer skills;
  • Experience addressing the impacts of decisions and actions on communities;
  • Understanding of both interpersonal and structural racism and bias;
  • Ability to represent agency from a management perspective in an active union environment;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

BENEFITS

The YWCA offers a wide range of competitive benefits including health, dental, vision, life, and disability insurance, generous paid time-off, and an employer matched retirement plan.

STATEMENT OF EQUALITY

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.  

Supervised Visitation

Springfield
Residential Programs
1527_Lead Visit Monitor_FT

Department:                      Parent and Youth Support Programs  

Reports to:                         Direct Care Supervisor of Supervised Visitation

Schedule:                           37.5 hours per week; Tuesday, Wednesday, and Thursday, 10am – 6:30pm & Friday 12:30pm-8:30pm and Saturday 9am – 3:30pm

FLSA Status:                      Non-Exempt

Starting Rate:                    $22.00/hour

URL:                                   www.ywworks.org/employment

 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
  • Perform quality work within program guidelines and deadlines.
  • Work effectively as a team contributor and foster a positive working environment.
  • Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors & Intake Coordinators support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety.  The Visit Monitor & Intake Coordinator is also responsible for communicating regularly with the Lead Visit Monitor regarding the status of visits and any concerns.

Essential Responsibilities

  • Schedule and conduct in-person intakes and risk assessments with residential and non-residential parents and arrange for site tours and interviews with children prior to first visit.
    • Ensure parties are referred as necessary to external resources for domestic violence, batterer’s intervention, counseling, and financial assistance among others.
    • Attempt contact with families assigned by the Direct Care Supervisor within 2 business days of assignment.
    • Input all new client intakes and goals into Apricot within 3 business days of completion.
      • Monitor supervised visits at Springfield Centers and other Visitation Center sites if needed for coverage.
      • Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
      • Briefing Visit Monitor on visiting families prior to their arrival
      • Ensure the preparation of documents to be used during the visit with a focus on any known safety concerns.
      • Model appropriate parenting behavior and encourage healthy parent child relationships/interactions.
      • Ensure compliance with center rules and policies while making interventions as necessary.
      • Communicate in a timely manner with Direct Care Supervisor on any incidents and issues.
      • Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
      • Attend supervision, trainings and staff meetings as required.
      • Other relevant duties as necessary.

Qualifications

  • A.A. or equivalent with 2 years of relevant experience in human services field;
  • Excellent verbal, written, and organizational skills;
    • Ability to resolve conflict in appropriate ways;
    • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
    • Experience and knowledge of child development and impact of domestic violence on children preferred;
    • Bilingual (Spanish-speaking) preferred;
    • Experience with and knowledge of accessing resources within the community;
    • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy; and
    • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

Springfield
Parent and Youth Support Programs
1514_Lead Visit Monitor_PT

Department:                      Parent & Youth Support Programs 

Reports to:                        Direct Care Supervisor of Supervised Visitation

Schedule:                           Part time, Friday 5:30pm-8:30pm; Saturday, 9:30am-3:30pm

Location:                            Springfield, MA

FLSA Status:                       Non-Exempt

Starting Rate:                    $17.25/hour

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency. 

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Reflect on and interrupt assumptions as well as personal and systemic biases when interacting or communicating with colleagues, clients, and external partners.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality. 

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Lead Visit Monitors support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety.  The Lead Visit Monitor is also responsible for communicating with team members regarding the status of visits and any concerns.

Essential Responsibilities

  • Monitor supervised visits at assigned Florence/Springfield Centers and other Visitation Center sites if needed for coverage.
  • Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
  • Briefing Visit Monitor(s) on visiting families prior to their arrival
  • Ensure the preparation of documents and technology to be used during the visit with a focus on any known safety concerns.
  • Model appropriate parenting behavior and encourage healthy parent child relationships.
  • Ensure compliance with center rules and policies while making interventions as necessary.
  • Assist in ensuring non-residential parents are received 20 minutes before each visit and are waiting in the designated area, supervised by security. Similarly, assist in ensuring that non-residential parents are held back an additional 20 minutes at the end of each visit
  • Provide residential parents and visiting children with a focused plan and preparation for a positive and safe transition to visit. 
  • Ensure parties are referred as necessary to outside referral sources for domestic violence, batterer’s treatment, counseling, financial assistance, etc.
  • Check-in with families before and after each visit, and follow-up accordingly if and when necessary. 
  • Communicate in a timely manner with Direct Care Supervisor on any incidents and issues.
  • Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
  • Attend supervision, trainings and staff meetings as required.
  • Document into Apricot Solutions Observation Notes, Case Notes and enter services for each family/case. 
  • Other relevant duties as necessary.

Qualifications 

  • A.A. or equivalent with 2 years of relevant experience in human services field;
  • Prior supervisory experience with demonstrated ability to successfully manage projects;
  • Excellent verbal, written, and organizational skills;
  • Ability to resolve conflict in appropriate ways;
  • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
  • Experience and knowledge of child development and impact of domestic violence on children preferred;
  • Bilingual (Spanish-speaking) preferred;
  • Experience with and knowledge of accessing resources within the community;
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Northampton
Parent and Youth Support Programs
1513_Lead Visit Monitor_Florence_PT

Department:                      Parent & Youth Support Programs 

Reports to:                        Direct Care Supervisor of Supervised Visitation

Schedule:                           Part time, Friday- 5:30pm-9pm, Saturday-9am-3:30pm

Location:                            Florence, MA

FLSA Status:                      Non-Exempt

Starting Rate:                    $17.25/hour

 

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency. 

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to: 

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders. 
  • Reflect on and interrupt assumptions as well as personal and systemic biases when interacting or communicating with colleagues, clients, and external partners.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Communicate openly and contribute to the development of others.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality. 

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Lead Visit Monitors support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety.  The Lead Visit Monitor is also responsible for communicating with team members regarding the status of visits and any concerns.

Essential Responsibilities

  • Monitor supervised visits at assigned Florence/Springfield Centers and other Visitation Center sites if needed for coverage.
  • Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
  • Briefing Visit Monitor(s) on visiting families prior to their arrival
  • Ensure the preparation of documents and technology to be used during the visit with a focus on any known safety concerns.
  • Model appropriate parenting behavior and encourage healthy parent child relationships.
  • Ensure compliance with center rules and policies while making interventions as necessary.
  • Assist in ensuring non-residential parents are received 20 minutes before each visit and are waiting in the designated area, supervised by security. Similarly, assist in ensuring that non-residential parents are held back an additional 20 minutes at the end of each visit
  • Provide residential parents and visiting children with a focused plan and preparation for a positive and safe transition to visit. 
  • Ensure parties are referred as necessary to outside referral sources for domestic violence, batterer’s treatment, counseling, financial assistance, etc.
  • Check-in with families before and after each visit, and follow-up accordingly if and when necessary. 
  • Communicate in a timely manner with Direct Care Supervisor on any incidents and issues.
  • Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
  • Attend supervision, trainings and staff meetings as required.
  • Document into Apricot Solutions Observation Notes, Case Notes and enter services for each family/case. 
  • Other relevant duties as necessary.

Qualifications 

  • A.A. or equivalent with 2 years of relevant experience in human services field;
  • Prior supervisory experience with demonstrated ability to successfully manage projects;
  • Excellent verbal, written, and organizational skills;
  • Ability to resolve conflict in appropriate ways;
  • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
  • Experience and knowledge of child development and impact of domestic violence on children preferred;
  • Bilingual (Spanish-speaking) preferred;
  • Experience with and knowledge of accessing resources within the community;
  • Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

 

Springfield
Parent and Youth Support Programs
1504_Visit Monitor_Springfield_PT

Reports to:             Direct Care Supervisor of Supervised Visitation 

Schedule:               Part time, Friday 5:30pm-8:30pm; Saturday, 9:30am-3:30pm 

Location:                Springfield 

FLSA Status:          Non-Exempt 

Starting Rate:       $17.00/hour

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
  • Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
  • Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
  • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
  • Foster a positive working environment.
  • Coordinate efforts across teams, programs, and partner organizations.
  • Maintain professional behavior and strict confidentiality.

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety.  The Visit Monitor is also responsible for communicating regularly with the Lead Visit Monitor regarding the status of visits and any concerns.

Essential Responsibilities

  • Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
  • Get briefing on visiting families prior to their arrival from Lead Visit Monitor or Direct Care Supervisor.
  • Assist in ensuring non-residential parents are received 20 minutes before each visit and are waiting in the designated area, supervised by security. Similarly, assist in ensuring that non-residential parents are held back an additional 20 minutes at the end of each visit.
  • Ensure the preparation of documents to be used during the visit with a focus on any known safety concerns.
  • Provide residential parents and visiting children with a focused plan and preparation for a positive and safe transition to visit.
  • Conduct monitoring and observation of non-residential parent visits with children while keeping accurate and detailed factual notes, documenting interactions on observation forms for visits, and noting child’s appearance and apparent readiness for visit.
  • Coordinate visitation activities with security or Lead Visit Monitor as necessary.
  • Model appropriate parenting behavior and encourage healthy parent child relationships.
  • Ensure parties are referred as necessary to outside referral sources for domestic violence, batterer’s treatment, counseling, financial assistance, etc.
  • Ensure compliance with center rules and policies while making interventions as necessary.
  • Communicate in a timely manner with Lead Monitor on any incidents and issues.
  • Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
  • Monitor visits at other Visitation Center sites if needed for coverage.
  • Attend supervision, trainings and staff meetings as required.
  • Other relevant duties as necessary.

Qualifications

  • Minimum High school diploma with 2 years relevant experience in human services field.
  • Excellent verbal, written, and organizational skills.
    • Ability to resolve conflict in appropriate ways
    • Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred.
    • Experience and knowledge of child development and impact of domestic violence on children preferred.
    • Experience with survivors of gender-based violence and exploitation;
    • Experience addressing the impacts of decisions and actions on multiple communities;
    • Understanding of both interpersonal and structural racism and bias;
    • Ability to represent agency from a management perspective in an active union environment;
    • Excellent written and organizational skills including computer skills;
    • Must be able to be covered by the agency's insurance policy; and
    • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Workforce Development

Springfield
Parent and Youth Support Programs
1490_Workforce Success Coordinator_FT

Reports to:                          Director of Homelessness Services

Schedule:                            Full-time, 37.5 hours/week, Monday—Friday, 9am-5pm

FLSA Status:                       Non-Exempt

Starting Rate:                     $20.00/hour

 

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of intimate partner violence, sexual assault, human trafficking, and homelessness. Our programs and services include crisis shelter and transitional housing for survivors and their families, 24-hour bilingual hotline, counseling, SAFEPLAN court and medical advocacy, HIV education and intervention, and supervised visitation. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

  • Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
  • Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
    • Reflect on and interrupt assumptions as well as personal and systemic biases when interacting or communicating with colleagues, clients, and external partners.
    • Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
    • Communicate openly and contribute to the development of others.
    • Coordinate efforts across teams, programs, and partner organizations.
    • Maintain professional behavior and strict confidentiality.

Position Purpose

The Workforce Success Coordinator will provide work readiness programming, case management, and employment and/or vocational placement. and retention services to an annual minimum of 45 adults of all ages with limited access to professional networks, opportunities, and financial means throughout Springfield. The Coordinator’s effectiveness will be determined in part by participant and program outcomes including development of work readiness skills, attainment of self-identified professional goals, employment and/or vocational training placement, retention, and number and strength of employer and community partnerships.

Essential Responsibilities

  • Co-recruit and provide case management, training and/or work placement, and retention support to a minimum of 45 participants annually that recognize and address barriers to educational, vocational, and/or employment participation.
  • Administer diagnostic TABE tests to gauge participants’ skills and aptitudes guiding participants in a dynamic process to develop, pursue, and attain their professional goals, interests, networks, and opportunities.
  • Develop respectful, supportive, trauma-informed relationships with participants while mentoring participants in work readiness, interview preparation, financial life skills, and other professional practices.
  • Work with participants to illuminate their strengths and areas for professional development while positioning participants for success across varied industries such as construction, health care, manufacturing, and technology.
  • Place participants in paid and unpaid training and/or work experience, including internships, pre-apprenticeships, job shadowing, and volunteer opportunities in accordance with their self-identified goals.
  • Using the Signal Success workforce readiness curriculum and Allstate Moving Ahead financial education curriculum, co-lead employment readiness workshops and skills building activities.
  • Serve as a point of contact and coordination for work, training, and internship site supervisors.
  • Assist participants to apply for individual training accounts from MassHire or otherwise obtain vocational funding.
  • Build and cultivate partnerships with area employers as well as county and statewide occupational skills training programs including MassHire.
  • Maintain systems and documentation to consistently and accurately track participant engagement and achievement.
  • Prepare and produce program reports and outcome narratives.
  • Regularly communicate program and participant status.
  • Represent the YW at community, grantor, and other stakeholder meetings.
  • Attend YW staff and supervision meetings.
  • Perform other duties as requested.

Qualifications

  • Associate’s degree in Human Services or equivalent work experience;
  • Experience providing workforce development-focused case management, employment readiness support, and/or counseling;
  • Experience working with adults of all ages with significant trauma histories and limited access to professional networks, opportunities, and financial means;
  • Experience in group facilitation and the ability to teach work readiness and financial education;
  • Knowledge of and existing relationships with Hampden County area employers and vocational training and educational opportunities;
  • Strong interpersonal, problem-solving, and technology skills including proficiency with MS Office suite;
  • Bilingual language proficiency preferred;
  • CPR and First Aid certification must be obtained within the Introductory Period;
  • Must be able to be covered by the agency's insurance policy; and
  • Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

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