Employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of intimate partner violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
Reflect on and interrupt assumptions, personal and systemic biases, and sources of power when interacting or communicating with colleagues, clients, and external partners.
Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
Perform quality work within program guidelines and deadlines.
Work effectively as a team contributor and foster a positive working environment.
Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.

Position Purpose

Reporting to the Director of Human Trafficking Services, the Support Specialist will provide free, voluntary, and confidential case management, wraparound service planning, individual and group counseling, and systems navigation in support of survivors’ self-identified needs. Highly effective Support Specialists generally have extensive knowledge of community-based services on which to rely when making referrals for mental health, housing, immigration, and education resources.

Essential Responsibilities

Conduct intakes, screenings, and assessments of trafficking survivors’ while providing supported referrals for additional services (e.g., health, dental health, legal/immigration advocacy, educational support).
Provide confidential case management, wraparound service planning, and systems navigation to assist survivors and their families when interacting with complex social service, health service, criminal justice, and/or immigration systems.
Develop and update, as needed, safety plans with survivors.
Ensure survivors’ access to family support and reunification services.
In conjunction with case management and advocacy, promote survivors’ continual development of life skills.
Ensure survivors’ access to YW resources for food, clothing, and other daily necessities.
Provide transportation assistance utilizing agency resources (e.g., program van).
Provide interpretation / translation and documentation assistance.
Work collaboratively with internal teams and community partners to ensure the communication, documentation, and coordination of service responses while promoting survivor outcomes.
Document client interactions in accordance with program guidelines.
Contribute to the timely development and submission of regular reports as required by grantors and other stakeholders.
Participate in regular staff meetings.
Perform other related duties as needed.

Qualifications

Associates Degree with 3 years of direct experience in human services field; Bachelor’s with 1 year direct experience in human services field preferred;
Experience working with survivors of gender-based violence and exploitation;
Lived experience as a survivor of youth trafficking preferred;
Experience addressing the impacts of decisions and actions on multiple communities;
Understanding of both interpersonal and structural racism and bias;
Bi-lingual (Spanish/English) language proficiency required;
Strong teamwork, organizational and communication skills;
Knowledge of/contacts with youth-based community services;
Valid driver’s license and reliable transportation; and
Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield

Parent and Youth Support Programs

1418_Lead Visit Monitor_Parent and Youth Support Programs_Tuesday-Thursday_10:30am-6:30pm_Friday_12:30pm-8:30pm_Saturday_9am-5pm_(FT)

Department: Parent & Youth Support Programs

Reports to: Direct Care Supervisor of Supervised Visitation

Schedule: 37.5 hours per week; Tuesday, Wednesday, and Thursday, 10:30am – 6:30pm; Friday 12:30pm-8:30pm and Saturday 9am – 5pm

FLSA Status: Non-Exempt

Starting Rate: $17.25 hour

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
Perform quality work within program guidelines and deadlines.
Work effectively as a team contributor and foster a positive working environment.
Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
Maintain professional behavior and strict confidentiality.

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors & Intake Coordinators support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety. The Visit Monitor & Intake Coordinator is also responsible for communicating regularly with the Lead Visit Monitor regarding the status of visits and any concerns.

Essential Responsibilities

Schedule and conduct in-person intakes and risk assessments with residential and non-residential parents and arrange for site tours and interviews with children prior to first visit.
Ensure parties are referred as necessary to external resources for domestic violence, batterer’s intervention, counseling, and financial assistance among others.
Attempt contact with families assigned by the Direct Care Supervisor within 2 business days of assignment.
Input all new client intakes and goals into Apricot within 3 business days of completion.
Monitor supervised visits at Springfield Centers and other Visitation Center sites if needed for coverage.
Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
Briefing Visit Monitor on visiting families prior to their arrival
Ensure the preparation of documents to be used during the visit with a focus on any known safety concerns.
Model appropriate parenting behavior and encourage healthy parent child relationships/interactions.
Ensure compliance with center rules and policies while making interventions as necessary.
Communicate in a timely manner with Direct Care Supervisor on any incidents and issues.
Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
Attend supervision, trainings and staff meetings as required.
Other relevant duties as necessary.

Qualifications

A.A. or equivalent with 2 years of relevant experience in human services field;
Excellent verbal, written, and organizational skills;
Ability to resolve conflict in appropriate ways;
Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
Experience and knowledge of child development and impact of domestic violence on children preferred;
Bilingual (Spanish-speaking) preferred;
Experience with and knowledge of accessing resources within the community;
Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy; and
Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.
DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions not covered under the YW’s Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield

Community Support Programs

1417_Intake Worker_Community Support Programs_Monday-Friday_3pm-11pm_(FT)

Reports to: Director of Community Support Programs

Schedule: Full time, 37.5 hours/week Monday—Friday, 3pm-11pm

FLSA Status: Non-Exempt

Starting Rate: $16.00/hour

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
Communicate openly and contribute to the development of others.
Coordinate efforts across teams, programs, and partner organizations.
Maintain professional behavior and strict confidentiality.

Position Purpose

The Llamanos Hotline Advocate provides support, advocacy and crisis response on our 24-hour hotline for survivors of domestic violence, sexual violence, and human trafficking, significant others, and professionals. Hotline Workers are part of a team model working with peers, supervisors, and outside connections to best serve those calling our hotline.

Essential Responsibilities

Provide trauma-informed, strengths-based telephone interventions that incorporate safety planning and assessment of immediate needs.
Answer 24-hour Llamanos Hotline Line within the first 3 rings.

Provide back-up support to the YW’s new Homelessness Helpline by responding to calls, helping the caller to create a safety plan, and making referrals to the Outreach Worker or Case Manager.

Ensure bed-update system receives a login and updates/changes within the 1st hour of each shift and again as space changes.
Conducts shelter and community-based counseling intakes.
Complete hotline logs, case notes, incident reports, logs, and service tracking logs prior to the end of shift.
Complete overnight checklists.
Maintain client records.
Attend supervision, trainings, and staff meetings.
Assist with staffing shelter during crisis situations or in times where support is needed.
Perform other related duties as requested.

Qualifications

Associate’s degree plus 1 - 3 years of experience in human services;
Spanish language proficiency required;
Excellent verbal, written, and organizational skills, including computer skills;
Ability to resolve conflict in appropriate ways;
Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
Experience and knowledge of child development and impact of domestic violence on children preferred;
Experience with survivors of gender-based violence and exploitation;
Experience addressing the impacts of decisions and actions on communities;
Understanding of both interpersonal and structural racism and bias;
Ability to represent agency from a management perspective in an active union environment;
Must have knowledge of/contacts with community agencies;
Experience with and knowledge of accessing resources within the community;
Must be able to be covered by the agency's insurance policy; and
Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield

Community Support Programs

1415_Domestic Violence Counselor_Community Support Programs_Monday-Friday_9am-5pm_(FT)

Department: Community Support Programs

Reports to: Direct Care Supervisor of CBDV

Schedule: Full time, 37.5 hours/week Monday—Friday_9am-5pm

FLSA Status: Non-Exempt

Starting Rate: $16.00/hour

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
Communicate openly and contribute to the development of others.
Coordinate efforts across teams, programs, and partner organizations.
Maintain professional behavior and strict confidentiality.

Position Purpose

The Domestic Violence Services Counselor provides emotional support, individual counseling, safety planning, court advocacy, options counseling, and support groups to survivors of domestic violence. The position also supports community outreach and education efforts.

Essential Responsibilities

Provide individual counseling to survivors of domestic violence in English and/or Spanish for 5-8 sessions with a focus on safety planning and options to satisfy survivor-identified immediate needs.
Conduct 2-3 community groups for survivors of domestic violence and survivors of domestic violence with co-occurring/compounding trauma- including a drop-in group and DCF-mandated group.
Initiate contact with outside providers and maintain a working relationship.
Make appropriate internal and external referrals and follow-up with clients.
Complete accurate and timely documentation of services including intakes, assessments, and safety plans using the agency’s Apricot system and manual filing system while adhering to confidentiality standards.
Maintain and continually update client records and program files.
Complete monthly data collection requirements.
Provide court accompaniment to participants as necessary.
Attend required meetings and supervision.
Perform other duties as needed.

Qualifications

Associate’s degree or equivalent education with a minimum of 2 years of experience in a human service field.
Spanish language proficiency preferred.
Experience with survivors of domestic violence, sexual assault, teen dating violence and/or stalking.
Experience working in collaboration with multiple entities, such as nonprofit organizations, public schools or colleges.
Experience in public speaking with both youth and adults.
Experience working with a diverse population.
Experience with survivors of gender-based violence and exploitation;
Experience addressing the impacts of decisions and actions on multiple communities;
Understanding of both interpersonal and structural racism and bias;
Excellent verbal, written, and organizational skills, including strong computer skills.
Access to reliable transportation and valid driver’s license required.
Must be able to lift 40 pounds.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield

Community Support Programs

1413_Director of Community Support Programs_Community Support Programs_Monday-Friday_(FT)

Department: Community Support Programs

Reports to: SVP of Programs

Schedule: Full time

FLSA Status: Exempt

Starting Rate: $60,000 annually

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
Perform quality work within program guidelines and deadlines.
Work effectively as a team contributor and foster a positive working environment.
Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
Maintain professional behavior and strict confidentiality.

Position Purpose

Department Directors are responsible for the overall operation of each of the programs within their department. They provide leadership and direction to keep the department and programs strong as well as develop new programs to meet identified needs. By hiring, training and supporting skillful, caring staff, Directors ensure that participants receive quality services that are provided with compassion and respect, from a trauma-informed perspective. Additionally, Directors ensure adherence to applicable laws, regulations, and contractual obligations.

Essential Responsibilities

Oversee the day to day operations of the department.
Provide leadership and direction to keep the department and programs strong, and to develop new programs to meet identified needs.
Assure quality of programs.
Ensure that programs adhere to applicable laws, regulations, and contractual obligations, including programmatic requirements, and health and safety standards, and reporting requirements.
Oversee hiring, training, supervision, and evaluation of staff.
Communicate and coordinate with funding partners, community collaborators, and relevant coalitions to strengthen grant outcomes.
Provide direct supervision and support to staff, as appropriate within the department’s structure.
Ensure clear and accurate documentation in participant files and databases.
Ensure that staff are meeting licensing/contractual requirements for credentials and ongoing training.
Communicate with YWCA Leadership Team regarding program status, budgets, fiscal status, grant applications, and ideas/plans for growth.
Ensure a strengths-based model of service delivery that is mission-driven and respectful of a diverse population.
Address performance issues of employees in a timely manner with written documentation, and take appropriate steps in collaboration with Human Resources.
Ensure that supervisors work in accordance with agency policies/procedures and collective bargaining agreement.
Oversee program preparation for agency audits or program licensing reviews/site visits, including file preparation, site cleanliness, and adherence to funding requirements/standards.
Respond to all serious incidents ranging from 51A, elder abuse, reports to the Disabled Persons Protection Commission or a mental health emergency and ensure proper procedures as well as mandated guidelines are followed, including appropriate documentation and prompt notification to required state agency(s).
Ensure at least two external events per day during DV and SA months.
Attend ongoing agency leadership meetings and regular individual supervision meetings.
Provide leadership for departmental meetings to reinforce skill building, communication, and continuity among staff.
Other duties as assigned.

Specific Responsibilities

Oversee YWCA's community support programs for adults, such as the Comprehensive Rape Crisis Counseling, SAFEPLAN, and other grants that may exist or be developed.
Provide direct supervision to supervisors and program staff.
Provide front line coverage for hotline during a staffing crisis, when supervisors or other staff are unable to cover.
Provide clinical supervision to counseling staff, as required by funders.
Share on-call responsibilities with other Department Directors, providing back-up to Site Directors/Supervisors for emergencies, when needed.
CPR/First Aid certification is required, and must be maintained.

Qualifications

Master’s Degree in Social Work or Mental Health Counseling required, license preferred.
Minimum of 3 years prior supervisory experience, including clinical supervision, with demonstrated ability to successfully manage projects.
Supervisory experience in residential programs preferred.
Experience with survivors of domestic violence, addiction and homelessness.
Experience with teen parent populations preferred.
Excellent written and organizational skills, including computer skills.
Must have positive energy, sound judgment, ability to work independently as well as part of a team, and be able to work effectively in partnership with program staff and leadership.
Must have ability to engage staff and clients, and have strong problem/conflict resolution skills.
Must have ability to represent the agency from a management perspective in an active union environment.
Reliable transportation, safe driving record, and valid driver’s license required. Must be able to be covered by the agency's insurance policy.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield

Residential Programs

1411_Direct Service Advocate_Domestic Violence Shelter Services_Monday-Friday_12pm-8pm_(FT)

Job Title: Direct Service Advocate	Department: DVSS
Reports to: Assistant Program Director	Weekly Hours: Full-time; Monday-Friday, 12pm-8pm; 75 hours bi-weekly
FLSA Status: Non-Exempt	Starting Rate: $17.00

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
Communicate openly and contribute to the development of others.
Coordinate efforts across teams, programs, and partner organizations.
Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

Conduct shelter screenings and intakes as needed.
Provide crisis intervention as needed.
Help residents become acquainted with shelter and other residents upon arrival.
Provide counseling to resident upon arrival and as needed throughout their stay.
Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, shoveling, mopping).
Ensure residents are following shelter schedule, including wake up times as applicable.
Enforce shelter rules and guidelines.
Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
Ensure completion of chores as applicable.
Complete all required paperwork and maintain client records.
Attend monthly staff meetings.
Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
Perform other related duties as needed.

Qualifications

Associate’s degree plus 1 - 3 years of experience in human services;
Experience working in residential setting preferred;

Familiarity with issues of domestic violence;

Experience with survivors of gender-based violence and exploitation;
Experience addressing the impacts of decisions and actions on multiple communities;
Understanding of both interpersonal and structural racism and bias;
Ability to represent agency from a management perspective in an active union environment;
Excellent written and organizational skills including computer skills;
Must be able to be covered by the agency's insurance policy; and
Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Holyoke

Residential Programs

1393_Direct Service Advocate_Holyoke Teen Parenting Program_Monday-Friday_3pm-11pm_(FT)

Reports to: Site Director

Schedule: Full time, 37.5 hours/week ; Monday—Friday, 3pm-11pm

FLSA Status: Non-Exempt

Starting Rate: $17.00/hour

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
Communicate openly and contribute to the development of others.
Coordinate efforts across teams, programs, and partner organizations.
Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
Ensure thorough communication of staff from shift to shift.
Assist with child care as needed to support service planning goal activities completion.
To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
Attend scheduled staff meetings, supervision and trainings as required.
Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
Perform other related duties as needed.

Qualifications

A.A. or equivalent education or experience in a human service field;
One year of counseling and direct service experience;
Experience working in residential setting preferred;
Familiarity with issues of domestic violence;
Experience with survivors of gender-based violence and exploitation;
Experience addressing the impacts of decisions and actions on multiple communities;
Understanding of both interpersonal and structural racism and bias;
Ability to represent agency from a management perspective in an active union environment;
Must be able to be covered by the agency's insurance policy; and
Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Holyoke

Residential Programs

1391_Direct Service Advocate_Holyoke Teen Parenting Program_Monday-Friday_11pm-7am_(FT)

Reports to: Program Director	Weekly Hours: Full time, 37.5 hours/week; Monday – Friday, 11pm-7am
FLSA Status: Non-Exempt	Starting Rate: $17.00

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
Communicate openly and contribute to the development of others.
Coordinate efforts across teams, programs, and partner organizations.
Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;
Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;
Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;
Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;
Assist with child care as needed;
Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, shoveling, mopping);
Provide transportation to residents while adhering to all safety laws/policies;
Attend scheduled staff meetings, supervision and trainings as required; and
Perform other related duties as needed.

Qualifications

A.A. or equivalent education or experience in a human service field;
One year of counseling, direct service experience, and/or residential experience;
Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;
Strong Communication and computer skills;
Experience addressing the impacts of decisions and actions on communities;
Understanding of both interpersonal bias and structural racism;
Ability to represent agency from a management perspective in an active union environment;
Must be able to be covered by the agency's insurance policy; and
Must be able to lift 40 lbs.

STATEMENT OF EQUALITY

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield

Residential Programs

1384_Direct Service Advocate_Domestic Violence Shelter Services_Monday-Friday_3pm-11pm_(FT)

Department: Domestic Violence Shelter Services (DVSS)

Reports to: Assistant Director of the Domestic Violence Residential Shelter

Schedule: Full time, 37.5 hours/week ; Monday—Friday, 3pm-11pm

FLSA Status: Non-Exempt

Starting Rate: $17.00/hour

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
Communicate openly and contribute to the development of others.
Coordinate efforts across teams, programs, and partner organizations.
Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

Answer hotline as needed.
Conduct shelter screenings and intakes as needed.
Provide crisis intervention as needed.
Help residents become acquainted with shelter and other residents upon arrival.
Provide counseling to resident upon arrival and as needed throughout their stay.
Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, shoveling, mopping).
Ensure residents are following shelter schedule, including wake up times as applicable.
Enforce shelter rules and guidelines.
Assist with children’s groups as needed.
Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
Ensure completion of chores as applicable.
Complete all required paperwork.
Maintain client records.
Ensure parents / guardians supervise children, including at bedtime as applicable.
Prepare rooms for residents including washing, drying and putting away linen.
Attend monthly staff meetings.
Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
Perform other related duties as needed.

Qualifications

A.A. or equivalent education or experience in a human service field;
One year of counseling and direct service experience;
Familiarity with issues of domestic violence;
Must be able to be covered by the agency's insurance policy; and
Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield

Residential Programs

1421_Direct Service Advocate_Springfield Teen Parenting Program_Every other Weekend_3pm-11pm_(PT)

Job Title: Direct Service Advocate	Department: Holyoke Teen Parenting Program (HTPP)
Reports to: Program Director	Weekly Hours: Every other Saturday/Sunday_3pm to 11pm(PT)
FLSA Status: Non-Exempt	Starting Rate: $17.00

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
Communicate openly and contribute to the development of others.
Coordinate efforts across teams, programs, and partner organizations.
Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;
Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;
Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;
Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;
Assist with child care as needed;
Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, shoveling, mopping);
Provide transportation to residents while adhering to all safety laws/policies;
Attend scheduled staff meetings, supervision and trainings as required; and
Perform other related duties as needed.

Qualifications

A.A. or equivalent education or experience in a human service field;
One year of counseling, direct service experience, and/or residential experience;
Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;
Strong Communication and computer skills;
Experience addressing the impacts of decisions and actions on communities;
Understanding of both interpersonal and structural racism and bias;
Ability to represent agency from a management perspective in an active union environment;
Must be able to be covered by the agency's insurance policy; and
Must be able to lift 40 lbs.

BENEFITS

The YWCA offers a wide range of competitive benefits including health, dental, vision, life, and disability insurance, generous paid time-off, and an employer matched retirement plan.

STATEMENT OF EQUALITY

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield

Parent and Youth Support Programs

1420_Child and Family Clinician_Parent and Youth Support Programs_Monday-Friday_9am-5pm_Flexible Hours_(PT)

Department: Parent & Youth Services

Reports to: Director of Parent & Youth Support Programs

Schedule: Part-time, Monday—Friday, Flexible hours between 9am-5pm; (18.75 weekly hours, required)

Location: Northampton and Springfield

FLSA Status: Exempt

Salary: $50,400 annually

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
Communicate openly and contribute to the development of others.
Coordinate efforts across teams, programs, and partner organizations.
Maintain professional behavior and strict confidentiality.

Position Purpose

The Child and Family Clinician is responsible for providing therapeutic services to children and families impacted by domestic and/or sexual violence, and for engaging in outreach and community education regarding issues related to domestic violence.

Essential Responsibilities

Provide individual and group therapy, case management, and parent sessions to individuals and families impacted by domestic violence.
On a weekly basis, conduct 7 individual therapy sessions, 1 group, 2-3 case management sessions, and 2-3 parent sessions.
Complete program intakes and assessments and all other necessary documentation.
Complete safety planning with clients, updating on an ongoing basis.
Complete and update support plans as needed.
Enter data into client data system(s) in a timely manner, ensuring that documentation is clear and accurate.
Complete monthly and quarterly reports in a timely manner.
Work collaboratively with community agencies, other YW programs, and other social services providers.
Provide support and consultation to interns and volunteers, as needed.
Provide outreach and community education services, as requested.
Respond to all mandated reporting and mental health concerns in a timely fashion.
Attend individual and group supervision meetings and maintain regular communication with the supervisor.
Participate in staff meetings.
Perform other duties, as assigned.

Qualifications

Masters in Social Work or Counseling, license attainment supported;
Experience providing therapeutic services to adults and children who have experienced or witnessed trauma, with experience in domestic violence preferred;
Experience addressing the impacts of decisions and actions on multiple communities;
Understanding of both interpersonal and structural racism and bias;
Experience facilitating groups preferred;
Bilingual (Spanish and English) preferred;
Excellent verbal and written communication skills;
Ability to work on a flexible schedule to meet program needs, including some evening hours.
Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.

PROFESSIONAL ETHICS

Professional ethics are at the core of social work. The profession has an obligation to articulate its basic values, ethical principles, and ethical standards. The NASW Code of Ethics sets forth these values, principles, and standards to guide social workers’ conduct. The YWCA expects its social workers to adhere to and implement these standards and guidelines.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Holyoke

Residential Programs

1414_Direct Service Advocate_Holyoke Teen Parenting Program_Every Other Weekend_3pm-11pm_(PT)_4 Positions

Job Title: Direct Service Advocate

Department: Holyoke Teen Parenting Program (HTPP)

Reports to: Program Director

Weekly Hours: Every other Saturday/Sunday_3pm to 11pm(PT)

FLSA Status: Non-Exempt

Starting Rate: $17.00

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
Communicate openly and contribute to the development of others.
Coordinate efforts across teams, programs, and partner organizations.
Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, and trauma-informed and embraces a framework of empowerment and encouragement;
Encourage and support the development of life skills and positive parent-child interaction through recreational, educational, and cultural or those that promote family engagement groups and individual sessions;
Promote a safe and supportive living environment by modeling organizational policy and guidelines as well as completing all safety checks;
Provide daily information as it relates to data collection and outcome measurements through the completion of Apricot logs prior to end of shift;
Assist with child care as needed;
Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, shoveling, mopping);
Provide transportation to residents while adhering to all safety laws/policies;
Attend scheduled staff meetings, supervision and trainings as required; and
Perform other related duties as needed.

Qualifications

A.A. or equivalent education or experience in a human service field;
One year of counseling, direct service experience, and/or residential experience;
Familiarity with issues of domestic violence and survivors of gender-based violence and exploitation;
Strong Communication and computer skills;
Experience addressing the impacts of decisions and actions on communities;
Understanding of both interpersonal and structural racism and bias;
Ability to represent agency from a management perspective in an active union environment;
Must be able to be covered by the agency's insurance policy; and
Must be able to lift 40 lbs.

BENEFITS

The YWCA offers a wide range of competitive benefits including health, dental, vision, life, and disability insurance, generous paid time-off, and an employer matched retirement plan.

STATEMENT OF EQUALITY

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Westfield

Community Support Programs

1402_Survivor Outreach Specialist_Community Support Programs_Monday-Friday_(PT)

Department: Community Support Programs

Reports to: Direct Care Supervisor of CBDV

Schedule: Part-time, 15 hours/week; Monday—Friday, with flexibility to meet program needs including some evening/weekend services

FLSA Status: Non-Exempt

Starting Rate: $20 an hour

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of intimate partner violence, sexual assault, human trafficking, and homelessness. Our programs and services include crisis shelter and transitional housing for survivors and their families, 24-hour bilingual hotline, counseling, SAFEPLAN court and medical advocacy, HIV education and intervention, and supervised visitation. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
Communicate openly and contribute to the development of others.
Coordinate efforts across teams, programs, and partner organizations.
Maintain professional behavior and strict confidentiality.

Position Purpose

The Survivor Outreach Specialist will increase the YWCA of Western Massachusetts’ visibility in Westfield. The Survivor Outreach Specialist will work to integrate the YWCA seamlessly into the current social service network in Westfield. This integration will be done through building and bolstering partnerships in Westfield, creating pathways to YWCA referrals, facilitating service overview and DV/SA basic training courses, and distributing YWCA educational and promotional materials.

Essential Responsibilities

Provide support in the Westfield District Court as needed to support the YWCA’s SAFEPLAN Advocates in delivering services.
Create and bolster partnerships in Westfield MA with a variety of providers including: attorneys, primary care physicians, Westfield School Department (K-12), Westfield State University, childcare providers, Westfield Police Department, YMCA, Boys and Girls Club, Noble Hospital and churches.
While creating partnerships in Westfield, the Survivor Outreach Specialist will formalize these partnerships by creating MOUs that outline pathways to referrals for Westfield residents to services at the YWCA.
Facilitate service overview presentations to partners and interested organizations/agencies as requested, providing information on the YWCA’s 20 programs and services.
Attend community meetings in Westfield to further the YWCA’s integration into the social service network.
Facilitate DV and SA 101 education training to organizations as requested, providing basic information on the dynamics of sexual assault, domestic violence, dating violence and stalking.
Connect organizations to the YWCA’s Director of Community Outreach when more in-depth trainings are requested.
Distribute YWCA educational and promotional materials throughout the City of Westfield.

Qualifications

Associate’s degree or equivalent education with a minimum of 2 years of experience in a human service field;
Russian language proficiency preferred;
Experience with and knowledge of accessing resources within the community;
Experience addressing the impacts of decisions and actions on multiple communities;
Understanding of both interpersonal and structural racism and bias;
Excellent verbal, written, and organizational skills, including strong computer skills;
Access to reliable transportation and valid driver’s license;
Must be able to be covered by the agency's transportation insurance policy;
Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield

Residential Programs

1396_Direct Service Advocate_Domestic Violence Shelter Services_Every Other Weekend_11pm-7am_(PT)

Job Title: Direct Service Advocate

Department: DVSS

Reports to: Assistant Program Director

Weekly Hours: Part-time;Saturday/Sunday, 11pm-7am; 15 hours bi-weekly

FLSA Status: Non-Exempt

Starting Rate: $17.00

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
Communicate openly and contribute to the development of others.
Coordinate efforts across teams, programs, and partner organizations.
Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

Conduct shelter screenings and intakes as needed.
Provide crisis intervention as needed.
Help residents become acquainted with shelter and other residents upon arrival.
Provide counseling to resident upon arrival and as needed throughout their stay.
Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, shoveling, mopping).
Ensure residents are following shelter schedule, including wake up times as applicable.
Enforce shelter rules and guidelines.
Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
Ensure completion of chores as applicable.
Complete all required paperwork and maintain client records.
Attend monthly staff meetings.
Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
Perform other related duties as needed.

Qualifications

Associate’s degree plus 1 - 3 years of experience in human services;
Experience working in residential setting preferred;
Experience with survivors of gender-based violence and exploitation;
Experience addressing the impacts of decisions and actions on multiple communities;
Understanding of both interpersonal and structural racism and bias;
Ability to represent agency from a management perspective in an active union environment;
Excellent written and organizational skills including computer skills;
Must be able to be covered by the agency's insurance policy; and
Must be able to lift 40 lbs.

Familiarity with issues of domestic violence;

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield

Residential Programs

1389_Direct Service Advocate_Domestic Violence Shelter Services_Every Other Weekend_3pm-11pm_(PT)

Department: Domestic Violence Shelter Services (DVSS)

Reports to: Site Director, DVSS

FLSA Status: Non-Exempt

Starting Rate: $17.00/hour

Schedule: Every other Weekend_3 pm to 11 pm

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
Communicate openly and contribute to the development of others.
Coordinate efforts across teams, programs, and partner organizations.
Maintain professional behavior and strict confidentiality.

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to residents of the YW’s emergency shelter for survivors of domestic violence, sexual assault, and human trafficking. The DSA is an important member of a trauma-informed, multidisciplinary team working to address the whole needs of survivors. Additionally, the 3rd shift DSA will answer the YW’s 24-hour, bilingual hotline as well as warmline for homeless survivors.

Duties and Responsibilities

Conduct shelter screenings and intakes as needed.
Provide crisis intervention as needed.
Help residents become acquainted with shelter and other residents upon arrival.
Provide counseling to resident upon arrival and as needed throughout their stay.
Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, shoveling, mopping).
Ensure residents are following shelter schedule, including wake up times as applicable.
Model and promote shelter rules and guidelines.
Assist with children’s groups as needed.
Regularly engage with residents especially during meals.
Ensure completion of chores as applicable.
Complete all required paperwork.
Maintain client records.
Ensure parents / guardians supervise children, including at bedtime as applicable.
Prepare rooms for residents including washing, drying and putting away linen.
Attend monthly staff meetings.
Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
Perform other related duties as needed.

Qualifications

A.A. or equivalent education or experience in a human service field;
Full professional proficiency in Spanish;
One year of counseling and direct service experience;
Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
Experience addressing the impacts of decisions and actions on multiple communities;
Understanding of both interpersonal and structural racism and bias;
Excellent verbal, written, and organizational skills;
Ability to resolve conflict in appropriate ways; and
Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

Holyoke

Residential Programs

1375_Direct Service Advocate_Holyoke Teen Parenting Program_Every Other Weekend_8am-4pm_(PT)

Department: Holyoke Teen Parent Program

Reports to: Program Director

Schedule: Every Other Saturday - Sunday_8am to 4pm (PT)

FLSA Status: Non-Exempt

Starting Rate: $17.00/hour

URL: www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
Communicate openly and contribute to the development of others.
Coordinate efforts across teams, programs, and partner organizations.
Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs.?DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.

Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.

To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Apricot Services logs prior to end of shift.
Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.

Ensure thorough communication of staff from shift to shift.
Assist with child care as needed to support service planning goal activities completion.
To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).

Attend scheduled staff meetings, supervision and trainings as required.
Responsible for maintenance and upkeep of the facility and property (including, but not limited to:??vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
Perform other related duties as needed.

Qualifications

A.A. or equivalent education or experience in a human service field;
One year of counseling and direct service experience;
Familiarity with issues of domestic violence;

Experience with survivors of gender-based violence and exploitation;
Experience addressing the impacts of decisions and actions on multiple communities;
Understanding of both interpersonal and structural racism and bias;
Ability to represent agency from a management perspective in an active union environment;
Must be able to be covered by the agency's insurance policy; and

Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield

Residential Programs

1419_Relief Direct Service Advocate_Springfield Teen Parenting Program_All Shifts

Department: Springfield Teen Parent Program

Reports to: Director of Teen Residential Services

Schedule: Per Diem for All Shifts (Minimum of 3 Shifts per Month)

FLSA Status: Non-Exempt

Starting Rate: $16.00/hour

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
Communicate openly and contribute to the development of others.
Coordinate efforts across teams, programs, and partner organizations.
Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Apricot Services logs prior to end of shift.
Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
Ensure thorough communication of staff from shift to shift.
Assist with child care as needed to support service planning goal activities completion.
To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
Attend scheduled staff meetings, supervision and trainings as required.
Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
Perform other related duties as needed.

Qualifications

A.A. or equivalent education or experience in a human service field;
One year of counseling and direct service experience;
Familiarity with issues of domestic violence;
Experience with survivors of gender-based violence and exploitation;
Experience addressing the impacts of decisions and actions on multiple communities;
Understanding of both interpersonal and structural racism and bias;
Ability to represent agency from a management perspective in an active union environment;
Must be able to be covered by the agency's insurance policy; and
Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Holyoke

Residential Programs

1397_Relief Direct Service Advocate_Holyoke Teen Parenting Program_All Shifts

Reports to: Site Director

FLSA Status: Non-Exempt

Starting Rate: $16.00/hour

Schedule: Per Diem for All Shifts (Minimum of 3 Shifts per Month)

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
Communicate openly and contribute to the development of others.
Coordinate efforts across teams, programs, and partner organizations.
Maintain professional behavior and strict confidentiality.

Position Purpose:

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
Ensure thorough communication of staff from shift to shift.
Assist with child care as needed to support service planning goal activities completion.
To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
Attend scheduled staff meetings, supervision and trainings as required.
Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
Perform other related duties as needed.

Qualifications

A.A. or equivalent education or experience in a human service field;
One year of counseling and direct service experience;

Experience working in residential setting preferred;
Experience with survivors of gender-based violence and exploitation;
Experience addressing the impacts of decisions and actions on multiple communities;
Understanding of both interpersonal and structural racism and bias;
Ability to represent agency from a management perspective in an active union environment;
Excellent written and organizational skills including computer skills;
Must have knowledge of/contacts with community agencies;
Must be able to be covered by the agency's insurance policy; and
Must be able to lift 40 lbs.

Familiarity with issues of domestic violence;

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT:

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions.

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield

Residential Programs

1395_Relief Direct Service Advocate_Domestic Violence Shelter Services_All Shifts

Department: Domestic Violence Shelter Services (DVSS)

Reports to: Direct Care Supervisor, DVSS

FLSA Status: Non-Exempt

Starting Rate: $16.00/hour

Schedule: Per Diem (Minimum of 3 Shifts per Month)

Post Date: Evergreen

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
Communicate openly and contribute to the development of others.
Coordinate efforts across teams, programs, and partner organizations.
Maintain professional behavior and strict confidentiality.

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities

Answer hotline as needed.
Conduct shelter screenings and intakes as needed.
Provide crisis intervention as needed.
Help residents become acquainted with shelter and other residents upon arrival.
Provide counseling to resident upon arrival and as needed throughout their stay.
Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, shoveling, mopping).
Ensure residents are following shelter schedule, including wake up times as applicable.
Enforce shelter rules and guidelines.
Assist with children’s groups as needed.
Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
Ensure completion of chores as applicable.
Complete all required paperwork.
Maintain client records.
Ensure parents / guardians supervise children, including at bedtime as applicable.
Prepare rooms for residents including washing, drying and putting away linen.
Attend monthly staff meetings.
Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
Perform other related duties as needed.

Qualifications

A.A. or equivalent education or experience in a human service field;
One year of counseling and direct service experience;
Familiarity with issues of domestic violence;
Valid driver’s license, reliable transportation and telephone; and
Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

_______________________________________ ____________________

Employee Signature Date

Springfield

Community Support Programs

1382_Relief Llamanos Hotline Worker_Community Support Programs_9am-5pm

Reports to: Director of Community Support Programs

Schedule: Per Diem for All Shifts (Minimum of 2 Shifts per Month)

FLSA Status: Non-Exempt

Starting Rate: $16.00/hour

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
Communicate openly and contribute to the development of others.
Coordinate efforts across teams, programs, and partner organizations.
Maintain professional behavior and strict confidentiality.

Position Purpose

The Llamanos Hotline Advocate provides support, advocacy and crisis response on our 24-hour hotline for survivors of domestic violence, sexual violence, and human trafficking, significant others, and professionals. Hotline Workers are part of a team model working with peers, supervisors, and outside connections to best serve those calling our hotline.

Essential Responsibilities

Provide trauma-informed, strengths-based telephone interventions that incorporate safety planning and assessment of immediate needs.
Answer 24-hour Llamanos Hotline Line within the first 3 rings.
Ensure bed-update system receives a login and updates/changes within the 1^st hour of each shift and again as space changes.
Conducts shelter and community-based counseling intakes.
Complete hotline logs, case notes, incident reports, logs, and service tracking logs prior to the end of shift.
Complete overnight checklists.
Maintain client records.
Attend supervision, trainings, and staff meetings.
Assist with staffing shelter during crisis situations or in times where support is needed.
Perform other related duties as requested.

Provide back-up support to the YW’s new Homelessness Helpline by responding to calls, helping the caller to create a safety plan, and making referrals to the Outreach Worker or Case Manager.

Qualifications

Associate’s degree plus 1 - 3 years of experience in human services;
Spanish language proficiency required;
Excellent verbal, written, and organizational skills, including computer skills;
Ability to resolve conflict in appropriate ways;
Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
Experience and knowledge of child development and impact of domestic violence on children preferred;
Experience with survivors of gender-based violence and exploitation;
Experience addressing the impacts of decisions and actions on communities;
Understanding of both interpersonal and structural racism and bias;
Ability to represent agency from a management perspective in an active union environment;
Must have knowledge of/contacts with community agencies;
Experience with and knowledge of accessing resources within the community;
Must be able to be covered by the agency's insurance policy; and
Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Springfield

Parent and Youth Support Programs

1342_Relief Visit Monitor_Supervised Visitation_Evenings and Weekends

Department: Parent & Youth Support Programs

Reports to: Direct Care Supervisor of Supervised Visitation

Schedule: Per Diem

Location: All Supervised Visitation Sites

FLSA Status: Non-Exempt

Starting Rate: $16.00/hour

URL: www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
Communicate openly and contribute to the development of others.
Coordinate efforts across teams, programs, and partner organizations.
Maintain professional behavior and strict confidentiality.

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety. The Relief Visit Monitor is also responsible for communicating regularly with the Lead Visit Monitor regarding the status of visits and any concerns.

Essential Responsibilities

Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
Get briefing on visiting families prior to their arrival from Lead Visit Monitor or Direct Care Supervisor.
Assist in ensuring non-residential parents are received 20 minutes before each visit and are waiting in the designated area, supervised by security. Similarly, assist in ensuring that non-residential parents are held back an additional 20 minutes at the end of each visit.
Ensure the preparation of documents to be used during the visit with a focus on any known safety concerns.
Provide residential parents and visiting children with a focused plan and preparation for a positive and safe transition to visit.
Conduct monitoring and observation of non-residential parent visits with children while keeping accurate and detailed factual notes, documenting interactions on observation forms for visits, and noting child’s appearance and apparent readiness for visit.
Coordinate visitation activities with security or Lead Visit Monitor as necessary.
Model appropriate parenting behavior and encourage healthy parent child relationships.
Ensure parties are referred as necessary to outside referral sources for domestic violence, batterer’s treatment, counseling, financial assistance, etc.
Ensure compliance with center rules and policies while making interventions as necessary.
Communicate in a timely manner with Lead Monitor on any incidents and issues.
Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
Monitor visits at other Visitation Center sites if needed for coverage.
Attend supervision, trainings and staff meetings as required.
Other relevant duties as necessary.

Qualifications

A.A. or equivalent with 2 years of relevant experience in human services field.
Excellent verbal, written, and organizational skills.
Ability to resolve conflict in appropriate ways.
Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred.
Experience and knowledge of child development and impact of domestic violence on children preferred.
Experience addressing the impacts of decisions and actions on multiple communities.
Understanding of both interpersonal and structural racism and bias.
Bilingual (Spanish-speaking) optional.
Experience with and knowledge of accessing resources within the community.
Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.