Department:        Community Support Programs                

Reports to:           Direct Care Supervisor of CBDV 

Schedule:             Full time, 37.5 hours/week Monday—Friday_9am-5pm 

FLSA Status:        Non-Exempt 

Starting Rate:      $16.00/hour 

URL:                    www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Domestic Violence Services Counselor provides emotional support, individual counseling, safety planning, court advocacy, options counseling, and support groups to survivors of domestic violence. The position also supports community outreach and education efforts.

Essential Responsibilities

• Provide individual counseling to survivors of domestic violence in English and/or Spanish for 5-8 sessions with a focus on safety planning and options to satisfy survivor-identified immediate needs.
• Conduct 2-3 community groups for survivors of domestic violence and survivors of domestic violence with co-occurring/compounding trauma- including a drop-in group and DCF-mandated group.
• Initiate contact with outside providers and maintain a working relationship.
• Make appropriate internal and external referrals and follow-up with clients.
• Complete accurate and timely documentation of services including intakes, assessments, and safety plans using the agency’s Client Track system and manual filing system while adhering to confidentiality standards.
• Maintain and continually update client records and program files.
• Complete monthly data collection requirements.
• Provide court accompaniment to participants as necessary.
• Attend required meetings and supervision.
• Perform other duties as needed.

Qualifications

• Associate’s degree or equivalent education with a minimum of 2 years of experience in a human service field.Experience with survivors of domestic violence, sexual assault, teen dating violence and/or stalking.
• Experience working in collaboration with multiple entities, such as nonprofit organizations, public schools or colleges.
• Experience in public speaking with both youth and adults.Experience working with a diverse population.
• Excellent verbal, written, and organizational skills, including strong computer skills.
• Access to reliable transportation and valid driver’s license required.
• Must be able to lift 40 pounds.

• EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

Department:     Domestic Violence Shelter Services (DVSS)                

Reports to:       Site Director 

Schedule:         Full time, 37.5 hours/week; Tuesday - Friday, 10am – 6pm; Saturday 3pm – 11pm 

FLSA Status:     Non-Exempt 

Starting Rate:   $16.00/hour 

URL:                  www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.

Position Purpose

Reporting to the Site Director, the Support Specialist is responsible for the case management responsibilities for DVSS. The position is responsible for resident advocacy, service coordination, and referral regarding life skills, employment, workplace readiness / training, housing, transportation, and community resources.  This role embraces a trauma-informed service model.

Essential Responsibilities

• Coordinate referrals from DTA/DHCD and arrange transportation to the shelter.
• Orient families to shelter operations by reviewing the placement agreement, policies, and other expectations within 24 hours of arrival.
• Complete safety plans with residents within 3 days of arrival.
• Complete individualized re-housing plans within 2 weeks while utilizing a housing assessment tool and self-sufficiency matrix.
• Coordinate and deliver intensive assessment and case management to resident families with the goal of transition to permanent housing within 120 days.
• Provide case management and advocacy for assigned caseload to all participants to include goal planning and service delivery.  Assist residents not on case load as appropriate and in absence of their assigned Support Specialist.
• Meet with residents on a weekly basis to gauge progress in support of residents’ self-identified goals and re-housing plans.
• Collaborate with shelter staff to ensure consistent communication while promoting positive resident outcomes.
• Assist with school / daycare enrollment for children in shelter.
• Provide child care as needed.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
• Answer intake line as needed.
• Provide follow-up services to families on caseload who exit shelter and remain in local community.
• Ensure that resident files are complete and properly maintained.
• Attend weekly case review and monthly staff meetings.
• Read daily logs and maintain thorough client records / documentation.
• Ensure data is entered into the Client Track system in a timely fashion.
• Maintain the facility and property (including but not limited to vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping).
• Perform other related duties as needed.

Qualifications

• Associates Degree with 3 years of direct experience in human services field; Bachelor’s with 1 year direct experience in human services field preferred.
• Residential experience and experience with adolescents and/or young parents and children preferred;
• Bi-lingual (Spanish/English) language proficiency required;
• Strong teamwork, organizational and communication skills;
• Knowledge of/contacts with community agencies;
• Valid driver’s license and reliable transportation; and
• Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Department:          Holyoke Teen Parent Program 

Reports to:            Site Director 

Schedule:              Full time, 37.5 hours/week; Sunday—Thursday, 11pm – 7am 

FLSA Status:         Non-Exempt 

Starting Rate:       $14.00/hour 

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.
• Maintain full compliance with EEC annual training hour requirements; full-time staff are required to complete a minimum 24 hours of training, part-time and per diem are required to complete a minimum 12 hours of training.
• Maintain full EEC compliance with Background Record Check processes, including renewal of the BRC every three years.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Apricot Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
• Perform other related duties as needed. 

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Valid driver’s license, reliable transportation and telephone; and
• Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Department:      Domestic Violence Shelter Services (DVSS) 

Reports to:         Assistant Director of the Domestic Violence Residential Shelter 

FLSA Status:       Non-Exempt 

Starting Rate:     $14.00/hour plus shift differential 

Schedule:            Sunday through Thursday_11 pm to 7 am 

URL:                     www.ywworks.org/employment 

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

 Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to residents of the YW’s emergency shelter for survivors of domestic violence, sexual assault, and human trafficking. The DSA is an important member of a trauma-informed, multidisciplinary team working to address the whole needs of survivors. Additionally, the 3^rd shift DSA will answer the YW’s 24-hour, bilingual hotline as well as warmline for homeless survivors.

Duties and Responsibilities

• Answer the 24-hour hotline within 3 rings.
• Answer the warmline as needed.
• Conduct shelter screenings and intakes as needed.
• Provide crisis intervention as needed.
• Help residents become acquainted with shelter and other residents upon arrival.
• Provide counseling to resident upon arrival and as needed throughout their stay.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
• Ensure residents are following shelter schedule, including wake up times as applicable.
• Model and promote shelter rules and guidelines.
• Assist with children’s groups as needed.
• Regularly engage with residents especially during meals.
• Ensure completion of chores as applicable.
• Complete all required paperwork.
• Maintain client records.
• Ensure parents / guardians supervise children, including at bedtime as applicable.
• Prepare rooms for residents including washing, drying and putting away linen.
• Attend monthly staff meetings.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
• Perform other related duties as needed.

Qualifications

• A.A. or equivalent education or experience in a human service field;
• Full professional proficiency in Spanish;
• One year of counseling and direct service experience;
• Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred;
• Excellent verbal, written, and organizational skills;
• Ability to resolve conflict in appropriate ways; and
• Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

Department:                     YouthBuild 

Reports to:                        Program Supervisor 

Schedule:                           Full time, 37.5 hours/week; Monday—Friday, 9am-5pm 

FLSA Status:                      Non-Exempt 

Starting Rate:                    $16.00/hour

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Workforce Development Specialist provides effective individual and group workforce development programming including employment readiness training, individual case management, and work-based learning experiences to proven risk youth and young adults.  The Workforce Development Specialist provides structured participant centered workforce development programming that enables participants to overcome barriers and achieve goals.   While actively providing case management services, the Workforce Development Specialist supports participants in achieving their high school credential and transitioning into long-term sustainable employment and post-secondary education and/or training.  As a self-starter with the ability to work independently, the Workforce Development Specialist utilizes their networking skills and conducts outreach to develop relationships with the business and the nonprofit community to provide volunteer, internship, job shadow, subsidized employment, and independent employment opportunities for participants on their case load.  The Workforce Development Specialist is a skilled relationship builder that creates relationships with participants that can be difficult to engage and retain in programming.

Essential Responsibilities

• Provide case management support, job and or post-secondary education/training placement, and job and/or post-secondary education/training retention support for a caseload of up to 15 active participants and 15 follow-up participants.  
• Develop warm, respectful and caring relationships with youth and young adults, serving as a role model, supporting success in the job placement and providing links to resources to help participants to be successful in job placements.
• Assist participants with becoming aware of strengths and needs that will facilitate the development of life skills and work readiness skills that will assist them in achieving their educational and occupational goals.
• Provide programmatic support, referrals, crisis intervention services, and coordinate referrals to all systems that will address participant barriers to success.
• Co-facilitate employment readiness curriculum workshops and skill building activities as required and support participant engagement in these activities.
• Develop and implement the Individual Service Strategy, complete goal setting activities and forms, and all other YouthBuild documentation as required by the Department of Labor.
• Develop participant leadership skills and provide leadership opportunities when possible.
• Develop subsidized employment opportunities and provide job coaching supports for participants engaged in the YouthBuild program.  Serve as a liaison between internship site supervisors and participant interns. Coordinate workplace learning assessment and review with participants.
•  Maintain systems to consistently and accurately track participant and internship site paperwork, program reporting, participant files, and program process.
• Represent the YWCA’s Workforce Development Programs at funder, networking, and collaborator meetings, as assigned.
• Monitor measurable outcomes and provide programming that will assist with meeting DOL, DOE, and WIOA contractual obligations.
• Communicate daily and work as a team with supervisor and other Workforce Development staff to achieve continuous quality improvement.
• Participate in the planning, development, and coordination of Workforce Development activities with the YWCA’s Workforce Development team.
• Attend all required staff meetings, development meetings, training, and contractual meetings.
• Other responsibilities as assigned by supervisor or designee.

Qualifications

• B.A. in Human Services or equivalent education; BSW preferred, or equivalent work experience.  Additional directly related experience may be substituted for education.
• One-year experience providing workforce development focused case management, employment readiness supports or counseling.
• One-year experience working with court involved, DYS, Sheriff’s office, or other high risk populations providing case management, individual support or counseling.
• Experience working with low-income individuals from high-risk environments and familiarity with issues confronting at risk youth and adults.
• Experience with Greater Springfield area employers and an understanding of job development principals and application.
• Experience working with area businesses, organizations, and the community in service areas that includes Hampshire County and Hampden County.
• CPR/First Aid (or must be obtained within three months of hire).
• Experience with and ability to teach workforce development curriculum and life skills curriculum in a group setting.
• Excellent interpersonal and problem-solving skill.
• Understanding of adolescent development and issues confronting youth living with lower incomes in high-risk environments.
• Knowledge of and experience with Positive Youth Development approach and programs.
• Ability to work as part of a team.
• Bi-lingual (Spanish) preferred.
• Must have access to reliable transportation, have a safe driving record, and be able to travel throughout Hampden County.
• Ability to lift up to 40 pounds.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Department:                      Community Support Programs

Reports to:                         Direct Care Supervisor

Schedule:                           Full time, 37.5 hours/week; Monday—Friday, 9am – 5pm

FLSA Status:                     Non-Exempt

Starting Rate:                    $16.00/hour

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Sexual Assault Counselor provides support, counseling, referrals, and advocacy to survivors of sexual assault and their families. The Sexual Assault Counselor is a key member of an on-call rotation, providing on-site medical advocacy at five area hospitals, including Baystate Medical Center, Mercy Medical Center, Holyoke Medical Center, Noble Hospital, and Wing Hospital). The Counselor will also provide advocacy and process information regarding law enforcement and court proceedings.

Essential Responsibilities

• Provide individual counseling to survivors of sexual assault, including outreach counseling services at sites such as the Women’s Correctional Facility, MLK Family Services, and public locations such as libraries;
• Conduct 12 to 15 sessions per client;
• Participate in an on-call coverage rotation to respond to emergency calls for medical advocacy within one hour of request for services;
• Provide legal advocacy to participants within two weeks prior to the court date;
• Conduct weekly groups, including co-facilitation of the Women’s Correctional Facility’s Transitions class specific to topics regarding domestic violence, sexual assault, and healing;
• Complete safety planning with all clients;
• Provide case management services and referrals;
• Provide walk-in client coverage during specified office hours;
• Facilitate trainings for internal team members and community stakeholders;
• Participate in community outreach and networking;
• Complete timely and accurate documentation of services, including maintenance of files, within two days of participant contact;
• Attend required supervision and staff meetings; and
• Perform other related duties as requested.

Qualifications

• Associate’s degree or equivalent education with a minimum of 2 years of experience in a human service field;
• Spanish language proficiency preferred;
• Experience with survivors of domestic violence, sexual assault, teen dating violence, trafficking, and/or stalking;
• Experience working in collaboration with multiple entities, such as nonprofit organizations, public schools or colleges;
• Experience in public speaking with both youth and adults;
• Experience working with a diverse population;
• Excellent verbal, written, and organizational skills, including strong computer skills;
• Access to reliable transportation and valid driver’s license required; and
• Must be able to lift 40 pounds.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

______________________________________                                                           ________

Signature                                                                                                                         Date

Department:                     Parent and Youth Support Programs                        

Reports to:                        Director of Parent and Youth Support Programs 

Schedule:                          Full time, 37.5 hours per week; Monday—Friday, 9am-5pm 

FLSA Status:                      Exempt 

Starting Rate:                    $48,000 annually

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Young Adult Clinician is responsible for providing therapeutic services to young adults between the ages of 17-24 living in communities experiencing a high burden of gun violence.

Essential Responsibilities

• Provide individual and group therapy to individuals impacted by Gun Violence;
• Provide trauma consultation to the Gun Violence Prevention program team;
• Enter data into client data system(s) in a timely manner, ensuring that documentation is clear and accurate;
• Complete monthly and quarterly reports in a timely manner;
• Work collaboratively with community agencies, other YWCA programs, and other social services providers;
• Provide support and consultation to interns and volunteers, as needed;
• Provide outreach and community education services, as requested;
• Respond to all mandated reporting, mental health, and substance abuse concerns in a timely fashion;
• Attend individual and group supervision meetings and maintain regular communication with the supervisor;
• Participate in staff meetings;
• To engage, work, and advocate for clients in the community;
• Perform other duties, as assigned;
• To provide services in the community;
• All other duties as required.

Qualifications

• Masters in Social Work or Counseling, license attainment supported;
• Experience providing therapeutic services to young adults who have experienced trauma, substance use, and criminal justice involvement;
• Experience facilitating groups preferred;
• Bilingual (Spanish and English) preferred;
• Excellent verbal and written communication skills;
• Ability to work on a flexible schedule to meet program needs, including some evening hours;
• Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy;
• Preferred experience in motivational interviewing;
• A background of working in substance abuse and mental health settings. 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

Reports to:             Director of Adult Residential Programs 

Schedule:               Full time, 37.5 hours/week; Monday—Friday, with flexibility to meet program needs including some evening/weekend services 

FLSA Status:           Non-Exempt

Starting Rate:         $16.00/hour

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, a 24-hour bilingual hotline, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

An effective coordinated entry process is a key strategy to ending homelessness. As a core member of the Coordinated Entry System (CES) team, the Case Manager connects homeless survivors of intimate partner violence (IPV) with housing, service providers, and community resources within Hampden County. Upon referral from the Housing and Homelessness Helpline, the Case Manager completes an initial intake assessment as well as standardized assessment using the Family or Individual Vulnerability Index-Service Prioritization Data Tool (Vi-SPDAT). The Case Manager provides ongoing support to a caseload of approximately 40 homeless survivors to establish and document eligibility for housing placement, identify initial housing prospects, and finalize housing placement. Central to the Case Manager’s responsibilities are community outreach, on-call crisis response to users of the new Housing and Homelessness Hotline, and collaboration with Hampden County CES partners.

In accordance with confidentiality and data security policies, the Case Manager will input and maintain client information in the YW’s client database.

Essential Responsibilities

Supportive Services – 50%

• Demonstrate support for CES guiding principles, including a housing first orientation, low barrier to service access, and service prioritization based on need.
• Work with homeless survivors of intimate partner violence identified as a high priority within the CES. Specific works include document preparation, ID and income verification, and housing search and placement.
• Facilitate survivors’ access to resources and programs identified by the YW’s Housing and Homelessness Helpline.
• Collaborate with YW staff to assist survivors in their efforts to access permanent housing.
• Complete an initial intake assessment as well as standardized assessment using the Family or Individual Vulnerability Index-Service Prioritization Data Tool (Vi-SPDAT).
• Use trauma-informed interviewing techniques to screen for diversion, prevention, shelter, and/or housing needs as well as vulnerability/prioritization indices.
• Follow-up at least biweekly for three months to ensure that participants have been able to access resources while re-assessing the need for additional resources or referrals.
• Access the data system daily to obtain and manage caseload and keep up-to-date client records.

Outreach – 50%

• Demonstrate support for CES guiding principles, including fair and equal access, safety planning, referral protocols, and consultation.
• Serve in an on-call capacity on a rotating schedule to be dispatched to meet with a survivor immediately following a violent incident at area hospitals, community health centers, police stations, or courthouses. Help develop a plan for safety and begin the CE process when appropriate.
• Engage survivors in-person, observe nonverbal signs of misunderstanding or concern, and build trust with survivors who may be experiencing anxiety, stress, or fear to effectively utilize the Helpline.
• Provide marketing and outreach through the distribution of bilingual flyers, posters, and palm-sized, information cards featuring the Helpline number at places accessible to survivors.
• Establish satellite office hours and provide group presentations to potential participants at partner agencies.
• Collaborate with a network of CES community partners including outreach workers, shelter case managers, housing and other service providers, and understand all roles and responsibilities within the CES.
• Participate in CES development and other trainings as they are offered, and will be flexible to the job role evolving as the CES evolves to best meet the needs of the population served. 
• Perform other duties as requested by the supervisor.

Qualifications

• Bachelor’s degree in social work or related field or relevant experience;
• Two years of work experience in housing services, placement, and/or case management; 
• Spanish language proficiency required;
• Experience with and knowledge of accessing housing, homelessness, social service, and other community-based resources;
• Excellent communication, organizational, problem-solving, and computer skills;
• Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Department:         Holyoke Teen Parent Program

Reports to:           Site Director

Schedule:             Full time, 37.5 hours/week Monday—Friday, 3pm-11pm 

FLSA Status:        Non-Exempt

Starting Rate:      $14.00/hour

URL:                   www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.
• Maintain full compliance with EEC annual training hour requirements; full-time staff are required to complete a minimum 24 hours of training, part-time and per diem are required to complete a minimum 12 hours of training.
• Maintain full EEC compliance with Background Record Check processes, including renewal of the BRC every three years.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
• Perform other related duties as needed. 

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Valid driver’s license, reliable transportation and telephone; and
• Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Department:     Holyoke Teen Parent Program 

Reports To:       Site Director 

FLSA Status:       Non-Exempt 

Starting Rate:     $14.00/hour 

Schedule:            Monday – Friday, 11pm – 7am 

URL:                    www.ywworks.org/employment 

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus. 

Summary:  

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations. 

Duties and Responsibilities: 

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
• Perform other related duties as needed. 

Qualifications:

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Valid driver’s license, reliable transportation and telephone; and
• Ability to lift up to 40 lbs.

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT:

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions.

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.

Department:               Holyoke Teen Parent Program                

Reports to:                 Program Director       

Schedule:                   Every Other Saturday - Sunday_8 am to 4 pm (PT) 

FLSA Status:               Non-Exempt 

Starting Rate:            $14.00/hour 

URL:                            www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.
• Maintain full compliance with EEC annual training hour requirements; full-time staff are required to complete a minimum 24 hours of training, part-time and per diem are required to complete a minimum 12 hours of training.
• Maintain full EEC compliance with Background Record Check processes, including renewal of the BRC every three years.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Apricot Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
• Perform other related duties as needed. 

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Valid driver’s license, reliable transportation and telephone; and
• Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Department:                     Community Support Programs                

Reports to:                        Direct Care Supervisor of CBDV 

Schedule:                           Part time, nights and weekends; with flexibility to meet program needs 

FLSA Status:                      Non-Exempt 

Starting Rate:                    $16.00/hour 

URL:                                   www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Domestic Violence Services Counselor provides emotional support, individual counseling, safety planning, court advocacy, options counseling, and support groups to survivors of domestic violence. The position also supports community outreach and education efforts.

Essential Responsibilities

• Provide individual counseling to survivors of domestic violence in English and/or Spanish for 5-8 sessions with a focus on safety planning and options to satisfy survivor-identified immediate needs.
• Conduct 2-3 community groups for survivors of domestic violence and survivors of domestic violence with co-occurring/compounding trauma- including a drop-in group and DCF-mandated group.
• Initiate contact with outside providers and maintain a working relationship.
• Make appropriate internal and external referrals and follow-up with clients.
• Complete accurate and timely documentation of services including intakes, assessments, and safety plans using the agency’s Client Track system and manual filing system while adhering to confidentiality standards.
• Maintain and continually update client records and program files.
• Complete monthly data collection requirements.
• Provide court accompaniment to participants as necessary.
• Attend required meetings and supervision.
• Perform other duties as needed.

Qualifications

• Associate’s degree or equivalent education with a minimum of 2 years of experience in a human service field.Spanish language proficiency required.
• Experience with survivors of domestic violence, sexual assault, teen dating violence and/or stalking.
• Experience working in collaboration with multiple entities, such as nonprofit organizations, public schools or colleges.
• Experience in public speaking with both youth and adults.Experience working with a diverse population.
• Excellent verbal, written, and organizational skills, including strong computer skills.
• Access to reliable transportation and valid driver’s license required.
• Must be able to lift 40 pounds.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities. 

Department:              Domestic Violence Shelter Services (DVSS)                

Reports to:                Assistant Director of the Domestic Violence Residential Shelter 

Schedule:                  Every other Saturday/Sunday_11 pm to 7 am (PT) 

FLSA Status:             Non-Exempt 

Starting Rate:          $14.00/hour 

URL:                          www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

• Answer hotline as needed.
• Conduct shelter screenings and intakes as needed.
• Provide crisis intervention as needed.
• Help residents become acquainted with shelter and other residents upon arrival.
• Provide counseling to resident upon arrival and as needed throughout their stay.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
• Ensure residents are following shelter schedule, including wake up times as applicable.
• Enforce shelter rules and guidelines.
• Assist with children’s groups as needed.
• Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
• Ensure completion of chores as applicable.
• Complete all required paperwork.
• Maintain client records.
• Ensure parents / guardians supervise children, including at bedtime as applicable.
• Prepare rooms for residents including washing, drying and putting away linen.
• Attend monthly staff meetings.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
• Perform other related duties as needed.

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Valid driver’s license, reliable transportation and telephone; and
• Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Reports to:        Director of Programs 

Schedule:          Full-Time, 33.75 hours/week; Tuesday to Saturday, second shift, with flexibility to meet program needs including some evening/weekend services 

FLSA Status:      Non-Exempt

Starting Rate:    $16.00/hour 

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, a 24-hour bilingual hotline, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

An effective coordinated entry process is a key strategy to ending homelessness. As a core member of the Coordinated Entry System (CES) team, the CE Outreach Worker will have an integral role in connecting homeless survivors of intimate partner violence (IPV) who are in crisis to housing and social services supports in the community. The CE Outreach Worker will oversee the YWCA Domestic Violence Homelessness Helpline. They will assess the needs of helpline callers and provide appropriate, effective, trauma-informed referrals and resources. The CE Outreach Worker will work in an on-call capacity to meet with homeless survivors of Intimate Partner Violence. The CE Outreach Worker will create an on-call schedule during which hours they may be dispatched to meet with a survivor immediately following an incident of violence. Once the survivor is referred to the program, the CE Outreach Worker will use trauma-informed interviewing techniques to screen for diversion, prevention, shelter and/or housing needs, vulnerability/prioritization indices, and program eligibility.   

Essential Responsibilities 

• Demonstrate support for Coordinated Entry System (CES) guiding principles, including fair and equal access, safety planning, referral protocols, and consultation.
• Collaborate with a network of CES community partners including outreach workers, shelter case managers, housing and other service providers, and understand all roles and responsibilities within the CES.
• Oversee the YWCA’s DV Homelessness Helpful by responding to calls, making referrals to the Case Manager or other provider in the CES, and helping the caller create a safety plan.
• Determine Program Eligibility and make appropriate referrals for callers who do not meet eligibility criteria.
• Serve in an on-call capacity on a rotating schedule to be dispatched to meet with a survivor immediately following a violent incident at area hospitals, community health centers, police stations, or courthouses. Help develop a plan for safety and begin the CE process when appropriate.
• Engage survivors in-person by observing nonverbal signs of misunderstanding or concern, and build trust with survivors who may be experiencing anxiety, stress, or fear to effectively utilize the Helpline.
• Participate in CES development and other trainings as they are offered, and will be flexible to the job role evolving as the CES evolves to best meet the needs of the population served. 
• Perform other duties as requested by the supervisor.

Qualifications

• Bachelor’s degree in social work or related field or relevant experience;
• Two years of work experience in housing services, placement, and/or case management; 
• Spanish language proficiency required;
• Experience with and knowledge of accessing housing, homelessness, social service, and other community-based resources;
• Excellent communication, organizational, problem-solving, and computer skills;
• Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Department:         Holyoke Teen Parent Program                

Reports to:            Program Director             

Schedule:              Every Other Saturday - Sunday_2pm to 10pm (PT) 

FLSA Status:         Non-Exempt 

Starting Rate:       $14.00/hour 

URL:                      www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

• Maintain full compliance with EEC annual training hour requirements; full-time staff are required to complete a minimum 24 hours of training, part-time and per diem are required to complete a minimum 12 hours of training.
• Maintain full EEC compliance with Background Record Check processes, including renewal of the BRC every three years.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Apricot Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
• Perform other related duties as needed. 

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Valid driver’s license, reliable transportation and telephone; and
• Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Department:                     Holyoke Teen Parent Program                

Reports to:                       Program Director             

Schedule:                          Every Other Saturday - Sunday_3pm to 11pm (PT)  

FLSA Status:                     Non-Exempt 

Starting Rate:                   $14.00/hour

 URL:                                 www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

• Maintain full compliance with EEC annual training hour requirements; full-time staff are required to complete a minimum 24 hours of training, part-time and per diem are required to complete a minimum 12 hours of training.
• Maintain full EEC compliance with Background Record Check processes, including renewal of the BRC every three years.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Essential Responsibilities

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement (3x per week for TPP DSA and minimally once weekly for NB and DVSS DSA).
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Apricot Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Complete 100% of urine screen collections on designated days for collection assigned by DCS.(applies to NB DSA only).
• Perform other related duties as needed. 

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Valid driver’s license, reliable transportation and telephone; and
• Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

Department:     Community Support Programs

Reports to:        Rape Crisis Coordinator

Schedule:          At least 2 shifts per month to remain active

FLSA Status:      Non-Exempt

Starting Rate:    $16.00/hour

URL:                   www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, a 24-hour bilingual hotline, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Summary: 

Providing service to a 58 bed emergency shelter for single women and families that are currently fleeing imminent danger from domestic or sexual violence, an Intake Worker provides support, advocacy, and crisis response on our 24-hour hotline for domestic and sexual violence survivors. Intake workers are part of a team model working with peers, supervisors, and outside connections to best serve the residents of the shelter and those calling our hotline. The Intake Worker is also responsible for entering hotline statistics and client data.

Responsibilities:

• Answer 24 hour Intake Line for Domestic Violence and Sexual Assault Services.
• Enter hotline statistics, intakes and other documents into computer database.
• Log-in to daily bed-update system and maintain bed tracking log.
• Conduct shelter and community-based intake.
• Maintain communication with shelter and community-based staff.
• Complete all required paperwork.
• Maintain client records.
• Attend staff meetings as required.
• Complete overnight checklists.
• Assist with staffing shelter during crisis situations.
• Assist with possible childcare as needed.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
• Perform other related duties as requested.

Qualifications

• A.A. or equivalent education or experience in a human service field.
• Full professional proficiency in Spanish.
• One year of direct service experience and familiar with issues of violence against women.
• Must have valid driver’s license, reliable vehicle and telephone.
• Must be able to lift up to 40 lbs. 

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

Department:       Domestic Violence Shelter Services (DVSS)

Reports to:          Direct Care Supervisor, DVSS

FLSA Status:        Non-Exempt

Starting Rate:      $14.00/hour 

Schedule:             Per Diem (Minimum of 3 Shifts per Month)

Post Date:           Evergreen

URL:                    www.ywworks.org/employment

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.

Expectations of all Employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s social justice mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Summary

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities

• Answer hotline as needed.
• Conduct shelter screenings and intakes as needed.
• Provide crisis intervention as needed.
• Help residents become acquainted with shelter and other residents upon arrival.
• Provide counseling to resident upon arrival and as needed throughout their stay.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, shoveling, mopping).
• Ensure residents are following shelter schedule, including wake up times as applicable.
• Enforce shelter rules and guidelines.
• Assist with children’s groups as needed.
• Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
• Ensure completion of chores as applicable.
• Complete all required paperwork.
• Maintain client records.
• Ensure parents / guardians supervise children, including at bedtime as applicable.
• Prepare rooms for residents including washing, drying and putting away linen.
• Attend monthly staff meetings.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
• Perform other related duties as needed.

Qualifications

• A.A. or equivalent education or experience in a human service field;
• One year of counseling and direct service experience;
• Familiarity with issues of domestic violence;
• Valid driver’s license, reliable transportation and telephone; and
• Ability to lift up to 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day introductory period.

_______________________________________                 ____________________

Employee Signature                                                           Date

Relief Visit Monitor

Job Description

                       
Department: Parent & Youth Support Programs

Reports to: Direct Care Supervisor of Supervised Visitation

Schedule: Per Diem

Location: All Supervised Visitation Sites

FLSA Status: Non-Exempt

Starting Rate: $16.00/hour

Posted Date: January 18, 2018

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. For nearly 150 years, the YWCA has served our region, guided by its founding principle: to provide shelter, support services, and tools for self-sufficiency for survivors of domestic violence and/or sexual assault. We do this through a variety of programs and services designed to promote safety, build skills for employment and financial stability, and strengthen relationships between parents and children.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety.  The Relief Visit Monitor is also responsible for communicating regularly with the Lead Visit Monitor regarding the status of visits and any concerns.

Essential Responsibilities

• Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
• Get briefing on visiting families prior to their arrival from Lead Visit Monitor or Direct Care Supervisor.
• Assist in ensuring non-residential parents are received 20 minutes before each visit and are waiting in the designated area, supervised by security. Similarly, assist in ensuring that non-residential parents are held back an additional 20 minutes at the end of each visit.
• Ensure the preparation of documents to be used during the visit with a focus on any known safety concerns.
• Provide residential parents and visiting children with a focused plan and preparation for a positive and safe transition to visit.
• Conduct monitoring and observation of non-residential parent visits with children while keeping accurate and detailed factual notes, documenting interactions on observation forms for visits, and noting child’s appearance and apparent readiness for visit.
• Coordinate visitation activities with security or Lead Visit Monitor as necessary.
• Model appropriate parenting behavior and encourage healthy parent child relationships.
• Ensure parties are referred as necessary to outside referral sources for domestic violence, batterer’s treatment, counseling, financial assistance, etc.
• Ensure compliance with center rules and policies while making interventions as necessary.
• Communicate in a timely manner with Lead Monitor on any incidents and issues.
• Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
• Monitor visits at other Visitation Center sites if needed for coverage.
• Attend supervision, trainings and staff meetings as required.
• Other relevant duties as necessary.

Qualifications

• A.A. or equivalent with 2 years of relevant experience in human services field.
• Excellent verbal, written, and organizational skills.
• Ability to resolve conflict in appropriate ways.
• Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred.
• Experience and knowledge of child development and impact of domestic violence on children preferred.
• Bilingual (Spanish-speaking) required.
• Experience with and knowledge of accessing resources within the community.
• Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
• Must be able to lift 40 lbs.

   

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 120-day Introductory Period.

FLSA Status:   Non-Exempt

Starting Rate: $14.00/hour

Schedule:       At least 2 shifts per month to remain active

Post Date:      October 17, 2017

Summary: 

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Duties and Responsibilities:

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction in individual and/or group settings.
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival and complete intake paperwork with 100% of participants within 24 hours of arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of Client Track Services logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.
• Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.
• Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.
• Ensure thorough communication of staff from shift to shift.
• Assist with child care as needed to support service planning goal activities completion.
• To support children’s safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.
• Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.
• Answer phones and provide information and referral; answer hotline as needed (DVSS DSA’s only).
• Attend scheduled staff meetings, supervision and trainings as required.
• Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list.
• Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:5 (ratio applies to TPP only).
• Complete 100% of urine screen collections on designated days for collection assigned by DCS, if applicable.
• Perform other related duties as needed. 

EEO STATEMENT:

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT: 

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions. 

CRIMINAL BACKGROUND CHECKS:

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.  

INTRODUCTORY PERIOD:

All employment at the YWCA begins with a 120-day Introductory Period.