Job Title: Intake Coordinator/Visit Monitor
Department: Supervised Visitation
Reports to: Supervised Visitation Direct Care Supervisor
Schedule: Full time, 37.5 hours/week
Monday, 9:00 - 5:00
Tuesday-Thursday, 10:30 - 6:30
Friday 9:00 - 5:00,
with flexibility to meet program needs
FLSA Status: Non-Exempt
Starting Rate: $16.00/hour
Posted Date: September 7, 2017
The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. We do this through a variety of services that support all people who have experienced domestic violence, sexual assault or intimate partner abuse, strengthen relationships between parents and children, and build skills for employment and self-sufficiency.
Expectations of all employees
In the performance of essential and general job responsibilities, all YWCA employees are expected to:
- Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
- Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
- Perform quality work within program guidelines and deadlines.
- Work effectively as a team contributor and foster a positive working environment.
- Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
- Maintain professional behavior and strict confidentiality.
The Intake Coordinator/Visit Monitor processes referrals to the Supervised Visitation program, and will monitor supervised visits. The Supervised Visitation Program allows parents in high conflict or high risk situations, as a result of domestic violence, to have access to their child(ren) in a safe and supervised environment. The non-custodial parent has access to the child(ren) only when supervised by a trained visitation monitor. The program operates sites in Springfield and Northampton.
- Process referrals to the program, including but not limited to creating new files in the agency database, completing required paperwork, scheduling intakes, and managing waiting list, and arranging for site tours prior to first visit.
- Create written reports when requested by the court or other authorized referral sources.
- Monitor supervised visits, ensuring all program participants are abiding by current policies and procedures.
- Coordinate services and make appropriate referrals to other services in the community.
- Document services in accordance with current program practices.
- Attend supervision and team meetings, as required.
- Other duties as assigned.
- Bachelor’s degree, preferably in fields such as social work, human services or community health, or equivalent professional experience.
- Bilingual (Spanish and English) preferred.
- Experience with and knowledge of accessing resources within the community.
- Excellent verbal, written, and organizational skills, including strong computer skills.
- Must be able to lift 40 lbs.
- Access to reliable transportation and valid driver’s license required. Must be able to be covered by the agency's insurance policy.
It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include non-exempt positions.
CRIMINAL BACKGROUND CHECKS:
The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.
All employment at the YWCA begins with a 120-day Introductory Period.
ACTIVE JOB POSTING:
This job posting for employment shall be considered active through September 29, 2017.