Department: Community Support Programs
Reports to: Direct Care Supervisor
Schedule: Full time, 37.5 hours/week; Monday—Friday, 9am – 5pm
FLSA Status: Non-Exempt
Starting Rate: $16.00/hour
The YWCA of Western MA is dedicated to eliminating racism and empowering women. The YW provides a safe place for survivors of domestic violence and/or sexual assault. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SafePlan court advocacy, community education, supervised visitation, and vocational training for youth ages of 17-24. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.
Expectations of all employees
In the performance of essential and general job responsibilities, all YWCA employees are expected to:
- Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
- Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
- Perform quality work within program guidelines and deadlines.
- Work effectively as a team contributor and foster a positive working environment.
- Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
- Maintain professional behavior and strict confidentiality.
The Sexual Assault Counselor provides support, counseling, referrals, and advocacy to survivors of sexual assault and their families. The Sexual Assault Counselor is a key member of an on-call rotation, providing on-site medical advocacy at five area hospitals, including Baystate Medical Center, Mercy Medical Center, Holyoke Medical Center, Noble Hospital, and Wing Hospital). The Counselor will also provide advocacy and process information regarding law enforcement and court proceedings.
- Provide individual counseling to survivors of sexual assault, including outreach counseling services at sites such as the Women’s Correctional Facility, MLK Family Services, and public locations such as libraries;
- Conduct 12 to 15 sessions per client;
- Participate in an on-call coverage rotation to respond to emergency calls for medical advocacy within one hour of request for services;
- Provide legal advocacy to participants within two weeks prior to the court date;
- Conduct weekly groups, including co-facilitation of the Women’s Correctional Facility’s Transitions class specific to topics regarding domestic violence, sexual assault, and healing;
- Complete safety planning with all clients;
- Provide case management services and referrals;
- Provide walk-in client coverage during specified office hours;
- Facilitate trainings for internal team members and community stakeholders;
- Participate in community outreach and networking;
- Complete timely and accurate documentation of services, including maintenance of files, within two days of participant contact;
- Attend required supervision and staff meetings; and
- Perform other related duties as requested.
- Associate’s degree or equivalent education with a minimum of 2 years of experience in a human service field;
- Spanish language proficiency preferred;
- Experience with survivors of domestic violence, sexual assault, teen dating violence, trafficking, and/or stalking;
- Experience working in collaboration with multiple entities, such as nonprofit organizations, public schools or colleges;
- Experience in public speaking with both youth and adults;
- Experience working with a diverse population;
- Excellent verbal, written, and organizational skills, including strong computer skills;
- Access to reliable transportation and valid driver’s license required; and
- Must be able to lift 40 pounds.
It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.
CRIMINAL BACKGROUND CHECKS
The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.
All employment at the YWCA begins with a 120-day Introductory Period.