Department: Domestic Violence Shelter Services (DVSS)
Reports to: Direct Care Supervisor, DVSS
FLSA Status: Non-Exempt
Starting Rate: $14.00/hour
Schedule: Per Diem (Minimum of 3 Shifts per Month)
Post Date: Evergreen
The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.
Expectations of all Employees
In the performance of essential and general job responsibilities, all YWCA employees are expected to:
- Demonstrate commitment to the YWCA’s social justice mission and principles of trauma-informed work.
- Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
- Perform quality work within program guidelines and deadlines.
- Work effectively as a team contributor and foster a positive working environment.
- Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
- Maintain professional behavior and strict confidentiality.
The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen, and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.
Duties and Responsibilities
- Answer hotline as needed.
- Conduct shelter screenings and intakes as needed.
- Provide crisis intervention as needed.
- Help residents become acquainted with shelter and other residents upon arrival.
- Provide counseling to resident upon arrival and as needed throughout their stay.
- Responsible for maintenance and upkeep of the facility and property (including, but not limited to: vacuuming, laundry, shoveling, mopping).
- Ensure residents are following shelter schedule, including wake up times as applicable.
- Enforce shelter rules and guidelines.
- Assist with children’s groups as needed.
- Engage with residents at meal time and ensure that residents clean up their area prior to leaving dining area.
- Ensure completion of chores as applicable.
- Complete all required paperwork.
- Maintain client records.
- Ensure parents / guardians supervise children, including at bedtime as applicable.
- Prepare rooms for residents including washing, drying and putting away linen.
- Attend monthly staff meetings.
- Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
- Perform other related duties as needed.
- A.A. or equivalent education or experience in a human service field;
- One year of counseling and direct service experience;
- Familiarity with issues of domestic violence;
- Valid driver’s license, reliable transportation and telephone; and
- Ability to lift up to 40 lbs.
It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions.
CRIMINAL BACKGROUND CHECKS
The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.
All employment at the YWCA begins with a 120-day introductory period.
Employee Signature Date