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I Need Help

24-hour domestic violence/sexual assault hotline
413.733.7100 (TTY/V)
800.796.8711 (TTY/V)
Llamanos Spanish-language sexual assault hotline
800.223.5001

In 2009, 14 women in Massachusetts were killed in an intimate relationship. In one 24-hour period in 2009, 2,018 victims were served by domestic violence programs in the state. The numbers don’t lie: domestic violence is a deadly problem that’s not going away. That’s why we’re here for you, 24 hours a day, every day, with our domestic violence hotline numbers. So you can get the help you and your children need, when you need it most, to move from being victims to survivors.

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I Can Help

EACH ACT OF SUPPORT HONORS THE VALUE OF WOMEN'S LIVES

However you contribute, your support benefits individual women and helps the YWCA serve our community.

The YWCA of Western Massachusetts makes it easy for you to make a donation, volunteer, host an intern through your business, or advocate on issues of gender and racial inequality.

About Our Agency

Your YWCA is leading the changes that improve women’s lives

Think you know the YWCA?

We might surprise you with our range of services and inspire you with the depth of our commitment to eliminating racism and empowering women.
We’ve helped meet the needs of Western Massachusetts for over 140 years. Today, we’re leading the change in the way our community responds to domestic violence and in the resources available to victims of discrimination. And more than ever, we’re changing women’s lives by helping them reach their fullest potential.

We invite you to know us better. Get involved.

24 HOUR
domestic violence/
sexual assault hotline
(413) 733 - 7100 (TTY/V)
(800) 796 - 8711 (TTY/V)
Llamanos
Spanish-language
(800) 223 - 5001
24 HOUR
domestic violence/
sexual assault hotline
Llamanos
Spanish-language

Employment

The YWCA of Western Massachusetts is looking to add to its staff of caring professionals. The current openings are listed below by program and location. Job listings are updated regularly, so please visit our site often for current employment opportunities. The YWCA offers excellent benefits, including health, dental, life, and disability insurance; generous time-off; and a retirement plan.

The YWCA of Western Massachusetts is an Affirmative Action/Equal Opportunity Employer.

**Increased Hourly Rates**

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Springfield
Residential Programs
1085 - Direct Service Advocate_Every Other Weekend_3 pm-11 pm (PT) 2 Positions

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

$14.00/hour

Springfield
Parent and Youth Support Programs
1086 - Director of Parent & Youth Support Programs_Monday-Friday (FT) $60,000/yr

There is no greater joy, nor greater reward than to make a fundamental difference in someone’s life.

– Sister Mary Rose McGeady

The YWCA of Western Massachusetts is looking for talented leaders with a strong desire to positively impact the lives of adults, youth, and children who have been affected by domestic violence, sexual assault and other intimate crimes.  At the YWCA, we offer shelter and residential services, counseling, community education, a rape crisis hotline, and many other supports.

Come join our dynamic team of professionals committedto uphold our mission to empower women and eliminate racism

 We offer competitive pay and benefits.

Springfield
Survivor Outreach and Advocacy Services
1078 - Relief Intake Worker_2nd Shift hours_3 pm to 11 pm

The Intake Worker is responsible for answering the 24-hour Intake Line for Domestic Violence and Sexual Assault Services.  This position is also responsible for entering hotline statistics, intakes and other information into computer database. 

$16.00 per hour

Springfield
Survivor Outreach and Advocacy Services
1077 - Relief Intake Worker_3rd Shift hours_7 am - 3 pm (PT)

The Intake Worker is responsible for answering the 24-hour Intake Line for Domestic Violence and Sexual Assault Services.  This position is also responsible for entering hotline statistics, intakes and other information into computer database. 

$16.00 per hour

Springfield
Residential Programs
1083 - Relief Direct Service Advocate_7 am to 3 pm (PT)

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

$14.00 per hour

Springfield
Residential Programs
1084 - Relief Direct Service Advocate_3 pm to 11 pm (PT)

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

$14.00 per hour

Springfield
Parent and Youth Support Programs
Community Educator_Monday-Friday_9am to 5pm (FT)

Position Purpose

The Community Educator assists in creating a community response to teen dating violence, domestic violence, sexual assault and stalking, experienced by Springfield youth and young adults between the ages of 13-24, as part of the implementation of the OVW (Office on Violence against Women) Consolidated Youth Program.

 

Springfield
Residential Programs
1092 - Intake Worker_Monday- Friday (FT)_3 pm to 11 pm

The Intake Worker is responsible for answering the 24-hour Intake Line for Domestic Violence and Sexual Assault Services.  This position is also responsible for entering hotline statistics, intakes and other information into computer database. (Bilingual required)

$16.00 per hour

Springfield
Residential Programs
1093 - Support Specialist_Monday-Friday_ 9 am to 5 pm (FT)

Reporting to the Program Director, the Support Specialist is responsible for the case management responsibilities for Teen Parenting Program. S/he will empower residents with life skills, employment search, housing, budgeting, and advocacy and community resources to assist them with transitioning into safe appropriate housing.  The Support Specialist will assist residents with employment and housing opportunities in the community.  This role follows the agency mission and trauma informed service model to provide the support and advocacy needed for this population.

$16.00 per hour

Springfield
Residential Programs
1094 - Direct Service Advocate_Every other weekend_11 pm to 7 am (PT)

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

Holyoke
Residential Programs
1088 - Support Specialist_Monday - Friday_10 am to 6 pm (FT)

Reporting to the Program Director, the Support Specialist is responsible for the case management responsibilities for Teen Parenting Program. S/he will empower residents with life skills, employment search, housing, budgeting, and advocacy and community resources to assist them with transitioning into safe appropriate housing.  The Support Specialist will assist residents with employment and housing opportunities in the community.  This role follows the agency mission and trauma informed service model to provide the support and advocacy needed for this population.

$16.00 per hour

Springfield
Administration
1095 - Director of Human Resources_Monday to Friday_9 am to 5 pm (FT)

There is no greater joy, nor greater reward than to make a fundamental difference in someone’s life.

– Sister Mary Rose McGeady

The YWCA of Western Massachusetts is looking for talented leaders with a strong desire to positively impact the lives of adults, youth, and children who have been affected by domestic violence, sexual assault and other intimate crimes.  At the YWCA, we offer shelter and residential services, counseling, community education, a rape crisis hotline, and many other supports.

Come join our dynamic team of professionals committed to uphold our mission to empower women and eliminate racism

 We offer competitive pay and benefits.

 

Director of Human Resources

JOB DESCRIPTION

 

Qualifications: 

  • Bachelor’s degree in related Business or Human Service Field required; Master’s degree and PHR/SPHR certification preferred.
  • Three or more years in a Business related field with at least five or more years of experience in Management, preferably Human Resources, with experience directly supervising employees.
  •       Experience with conflict resolution and diversity issues.
  • Experience developing standards for employee competencies and performance management.
  •       Experience in recruiting, hiring and training direct care and management staff.
  • Ability to foster teamwork among various levels of staffing and across programs.
  • Excellent oral and written communication skills.
  •       Ability to work independently and as part of a team.
  •       Proficiency with computers and various software including; ADP, Excel, Word and Power Point.
  • Ability to maintain professional communication and appearance.
  • Excellent organizational skills.
  • Provide leadership in diversity and inclusion efforts.
  • Leadership skills coupled with strengths in problem solving and decision making.
  • Comprehensive understanding of Employment Law (FMLA, ADA, CORI, WAGE AND HOUR).
  •       Experience working in a union environment preferred.
  • Exceptional time management skills; ability to work well under pressure, prioritize workload, and meet tight deadlines.
  •       Valid driver’s license and reliable vehicle required. 

Duties and Responsibilities: 

Recruitment – Selection – Retention

  •       Evaluate Recruitment, Selection and Retention programs and develop resulting HR strategies that will effectively attract diverse job seekers that meet the needs of the agency.  Ability to identify cultural competencies and language needs will be a key to success.
  •       Support trauma-informed hiring practices and procedures.
  • Evaluate and monitor the agencies hiring process to ensure that they are efficient and responsive to agency and applicant.
  • Assist leadership and management staff to create appropriate job descriptions and position competencies.
  •       Develop and implement employee recognition programs to enhance retention as well as support individual professional development plans.  Build a culture that supports coaching of employees in an effort to encourage learning and professional development. 

Training: 

  •       Develop and implement training program for direct care and supervisory staff.
  • Ensure trainings are scheduled and facilitators are scheduled and prepared to deliver training.  Training should include internal and external opportunities, professional development and the use of community knowledge experts.
  • Design and develop an employee orientation process to include initial training and introduction to the agency.
  • Plan and coordinate yearly all Staff Meetings.
  • Ensure delivery of anti-racism training to new and existing staff.
  • Coordinates capacity building training opportunities that are in alignment with the agency performance management standards and job descriptions.

Performance Management: 

  • Advise supervisors to ensure that staff are being evaluated on their performance expectations to ensure they meet the needs of both the positions and agency.
  •       Develops programs and training opportunities that increase positive outcomes, improve employee retention and enhance employee professional development.
  • Design and implement performance management system and reporting mechanisms for agency wide communication and distribution.
  •       Assist in continuous performance and quality improvement effort with appropriate monitoring and evaluation standards and practices.

Other/Employee relations:

  •       Maintains safe and healthy work environment by supporting staff and management in developing and supporting wellness activities.  Serve as a management representative in Labor Management Committee.
  • Monitors unemployment claims and manages appeal process.
  • Direct Supervision of Human Resources Coordinator.
  • Coach staff and managers on employee relations issues in a positive supporting manner, advising on the mission, values and policies and procedures of the YWCA.
  • Attend termination or corrective action meetings when necessary.
  • Ensure State and Federal labor laws and regulations are adhered to, protecting the YWCA in all areas of employment law.
  • Supervises the payroll process and function for all departments.
  • Manages workers’ compensation claims and ensures swift coordinates work between employee and insurance carrier.
  • Work with broker to maintain and update contracts with providers of insurance for Health, Dental, Short Term and Long Term Disability and Life, including reviewing plan options and costs for renewal.
  • Supervise responses concerning YWCA management and employees (i.e. Unfair Labor Practice Charges and discrimination complaints), including documentation and testifying as needed.
  • Recommend changes and/or updates to agency and/or office policies and procedures.
  • Coordinate contracts with providers of insurance for Health, Dental, Short Term and Long Term Disability and Life, including reviewing plan options and costs.
  • Other relevant duties as needed. 

Schedule: M-F 9a-5p with flexibility to work outside of schedule to meet needs of the agency.

Reports To: Executive Director

Springfield
Supportive Services
1096 - Supervised Visitation Monitor_Friday 5:30p-8:30p_Saturday 9:30a-3:30p (PT)

Summary: 

The YWCA Supervised Visitation Program is intended for families who have experienced domestic violence. Our purpose is to provide a safe environment for visiting children to interact with their non-custodial parent and to increase the safety of the non-violent parent. Reporting to the Direct Care Supervisor of Supervised Visitation, the Bilingual Visit Monitor is responsible for observing and documenting visits between non-residential parents and their children and enforcing center policies before, during and after visits. The Bilingual Visit Monitor will communicate with the Lead Monitor about any issues which occur at the center.

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